Webinar: The Power of Mobile Support

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Webinar: The Power of Mobile Support

  1. 1. ©Ontuitive 2013 #PerformanceSupportThe Power of MobileSupportBob Mosher, Chief Learning EvangelistConrad Gottfredson, Chief Learning Strategist#PerformanceSupportb.mosher@ontuitive.com@bmoshc.gottfredson@ontuitive.com@congott
  2. 2. ©Ontuitive 2013 #PerformanceSupportIt’s a Mobile World: Mobile Support v. Mobile LearningMobile is here: Where is your organization?Pre-webinar poll resultsLive pollsThe benefits of mSupport – why you need it!Today’s agenda2
  3. 3. ©Ontuitive 2013 #PerformanceSupportIt’s a Mobile World: Mobile Support v. Mobile LearningToday’s agenda3
  4. 4. ©Ontuitive 2013 #PerformanceSupportWhich of these are “mobile”?4
  5. 5. ©Ontuitive 2013 #PerformanceSupport1/3It’s a mobile world5of the global workforce are“anytime, anywhere informationworkers”In the next two years….the number of PC devices will drop (14%)the number of mobile phones will grow from 1.9 billion to 2.1billiontablets in the workplace will more than double
  6. 6. ©Ontuitive 2013 #PerformanceSupportWhere’s the play for mobile across the scope ofthis work?6T I M E T O C O M P E T E N C YConcept &Task MasteryOn-the-JobCompetencyT R A I N T R A N S F E RS U S T A I NContinuousImprovementPerformance Support (PS) InfrastructureS U S T A I NCONTINUOUS IMPROVEMENTIS ENABLED BY PERFORMANCE SUPPORT
  7. 7. ©Ontuitive 2013 #PerformanceSupportMobile Performance Support(mSupport) = rising star7
  8. 8. ©Ontuitive 2013 #PerformanceSupportmLearningmLearning v. mSupportThe Five Moments of Need8Learn New and LearnMore=mSupport Moments of Apply,Change, and Solve=
  9. 9. ©Ontuitive 2013 #PerformanceSupportHere’s one way to sort it out9CapabilityPortabilityThese are vehicles for delivering:On-the-go instant access to justwhat a person needs in the formneeded to meet the fivemoments of learning need.• Gain and maintain Attention• Deliver Content• Provide Meaningful Examples• Model Skills• Provide Appropriate Practice• Guided• Unguided• Integrate Review• Give Meaningful Feedback• Check for Mastery and Remediate
  10. 10. ©Ontuitive 2013 #PerformanceSupportThe case for mSupport10It’s difficult to tie learning outcomes (mobile or not) to real businessimpact.This isn’t the case with mSupport.mSupport delivers business benefit in a fraction of the time it takesto do the same with mLearning.Learning PerformanceSupportBusinessImpactFinancial/Strategic Benefit
  11. 11. ©Ontuitive 2013 #PerformanceSupportmSupport Examples:11
  12. 12. ©Ontuitive 2013 #PerformanceSupportmSupport Examples:12
  13. 13. ©Ontuitive 2013 #PerformanceSupportIt’s a Mobile World: Mobile Support v. Mobile LearningMobile is here: Where is your organization?Pre-webinar poll resultsLive pollsToday’s agenda13
  14. 14. ©Ontuitive 2013 #PerformanceSupportLive Poll:14
  15. 15. ©Ontuitive 2013 #PerformanceSupportPre-Webinar Poll Results15
  16. 16. ©Ontuitive 2013 #PerformanceSupportLive Chat16What’s stopping you fromimplementing mSupport?
  17. 17. ©Ontuitive 2013 #PerformanceSupportIt’s a Mobile World: Mobile Support v. Mobile LearningMobile is here: Where is your organization?Pre-webinar poll resultsLive pollsThe benefits of mSupport – why you need it!Today’s agenda17
  18. 18. ©Ontuitive 2013 #PerformanceSupportThe benefits of mSupport18
  19. 19. ©Ontuitive® 2013 #PerformanceSupport2013 monthly webinar seriesJune: How are you doing? A PS Self-evaluationJuly: Agile DevelopmentAugust: Competencies for L&D & performanceSeptember: Technology Needed to Author & Deliver PSOctober: People-Centered ComputingNovember: Kill SearchDecember: IT – Love Them!Save the Date: Performance Support SymposiumSeptember 9th & 10thBoston, MA
  20. 20. ©Ontuitive® 2013 #PerformanceSupport 20Thanks!Next Steps & ResourcesBecome a member of our Performance Support Community – if you already are – invite afriend or colleague! Email us at bobandcon@ontuitive.com for an invite!In the community you can:• Discuss the current and future states of performance support in your organization• Read our blogs, watch past webinars, listen to podcasts• Network• Collect business case data• Find resources to share with stakeholders to increase PS buy-inContact Us:bobandcon@ontuitive.com@bmosh@congott

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