Learning from the Best Ian Laughton

Why Change? Better service delivery Efficiency gains Cash savings Happier staff Lower carbon footprint

Better service delivery

Efficiency gains

Cash savings

Happier staff

Lower carbon footprint

The market

The market

What’s different? Property windfall has gone

Property windfall has gone

Property 18 months ago this was the major driver for many CEXs were attracted by the financial angle Everyone knew a good band wagon when it rolled up Market collapsed Capital programmes were thrown into disarray Fact that the broader business case was not made/understood surfaced

18 months ago this was the major driver for many

CEXs were attracted by the financial angle

Everyone knew a good band wagon when it rolled up

Market collapsed

Capital programmes were thrown into disarray

Fact that the broader business case was not made/understood surfaced

What’s different? Property windfall has gone Heavy internal re-organisation to face new challenges

Property windfall has gone

Heavy internal re-organisation to face new challenges

Re-organisation With clarity on future funding came large scale internal change Some critical ICT partnerships were reviewed HR departments had their focus directed to support these requirements and did not have capacity to move the flexible agenda forward

With clarity on future funding came large scale internal change

Some critical ICT partnerships were reviewed

HR departments had their focus directed to support these requirements and did not have capacity to move the flexible agenda forward

What’s different? Property windfall has gone Heavy internal re-organisation to face new challenges The green agenda is becoming real

Property windfall has gone

Heavy internal re-organisation to face new challenges

The green agenda is becoming real

Going green Carbon trading beginning to turn aspirations into real numbers The mileage reduction benefit for some authorities a very easy target Still much work to do on whether we save the council or the planet

Carbon trading beginning to turn aspirations into real numbers

The mileage reduction benefit for some authorities a very easy target

Still much work to do on whether we save the council or the planet

What’s different? Property windfall has gone Heavy internal re-organisation to face new challenges The green agenda is becoming real Financial constraints are really crowding in

Property windfall has gone

Heavy internal re-organisation to face new challenges

The green agenda is becoming real

Financial constraints are really crowding in

Financial futures There is no money – and it can only get worse Making the business case may not be enough Managing risk in a more fearful climate is problematic

There is no money – and it can only get worse

Making the business case may not be enough

Managing risk in a more fearful climate is problematic

So to the good news.......

Top 6 Tips People People People People People People

People

People

People

People

People

People

Property & people Clarity of ambition and scope Claiming enough of the cash receipt Leadership Design involvement Sample layouts New or second hand? Build quality

Clarity of ambition and scope

Claiming enough of the cash receipt

Leadership

Design involvement

Sample layouts

New or second hand?

Build quality

ICT & people Realistic appraisal of the current real estate Determine the offering Consider capacity and capability Debate the hot topics early Remember not everything needs to work now Everything must really work ICT support –v- other support

Realistic appraisal of the current real estate

Determine the offering

Consider capacity and capability

Debate the hot topics early

Remember not everything needs to work now

Everything must really work

ICT support –v- other support

Facilities management & people Agree the rules Who is in charge of the workplace? Leadership Minimise the bureaucracy Take a reality check

Agree the rules

Who is in charge of the workplace?

Leadership

Minimise the bureaucracy

Take a reality check

HR & People Profiling Policies – paper or practice? Policies, guides or both? “ Borrowing policies” Integration into wider OD

Profiling

Policies – paper or practice?

Policies, guides or both?

“ Borrowing policies”

Integration into wider OD

Business cases & people Honestly Reality

Honestly

Reality

Management & People Support for managers Support from managers Managing remote workforces Managing the “in–house” people

Support for managers

Support from managers

Managing remote workforces

Managing the “in–house” people

Flexible working myths #1 …… ..“I’ll never get a hot desk if I’m not there early”

Flexible working myths #2 …… ..“there is no confidentiality in open plan offices.”

Flexible working myths #3 “ Everyone will welcome the change with a red carpet” My Borough

Home working myths #4 …… ..“Everyone has a suitable home environment”

Home working myths #5 “ I’m sorry he’s at home right now discussing video conferencing” “ Communication with home workers is easy….”

Flexible working myths #6 “ Home workers just skive”

Nomad A National Forum for sharing Independent perspective Supported by key suppliers – sponsorship Knowledge base – state of the nation Collective experience across local government Working with service led initiatives Winding up nationally

A National Forum for sharing

Independent perspective

Supported by key suppliers – sponsorship

Knowledge base – state of the nation

Collective experience across local government

Working with service led initiatives

Winding up nationally

www.projectnomad.org.uk