Digital Engagement Event 09 - Martin Ferguson

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A Digitally Enabled Government for a Digital World - MARTIN FERGUSON …

A Digitally Enabled Government for a Digital World - MARTIN FERGUSON
What would a digitally enabled government and citizenry look like?
Perspectives and issues
Infrastructure and innovation
Typology of digital engagement
Evidence from UK local public services
Next steps for information and knowledge management

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  • 1. A digitally enabled government for a digital world Martin Ferguson Head of Policy, Socitm [email_address] www.socitm.net
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  • 3. Digital engagement • Choosing a secondary school • Caring for an elderly relative • Commenting on a planning proposal What’s your story? www.socitm.net
  • 4. Digital engagement – acting local • Perspectives and issues • Infrastructure and innovation • Typlogy of digital engagement • Some examples • Next steps for information and knowledge management Today’s story www.socitm.net
  • 5. Perspectives and issues • Society • Organisations • Groups • Individuals www.socitm.net
  • 6. Web 2.0: what it is and why it matters www.socitm.net
  • 7. www.socitm.net Envisioning, shaping and championing ‘Tomorrow’s public service organisation’ Strategy for Policy - planning framework Information assurance Efficiency and sustainability Citizen engagement Infrastructure
  • 8. Infrastructure and innovation • Code of Connection compliance (Government Connect) • Data Handling Guidelines • National IA Strategy – local delivery www.socitm.net Information assurance
  • 9. Infrastructure and innovation
    • • The Council of the Future™
    • • OEP policy briefing: a local response
      • Cost reduction imperative (and better services)
      • Changing our approach
      • Outstanding issues
      • Risks
      • Benchmarking
    www.socitm.net Efficiency and sustainability
  • 10. Infrastructure and innovation
    • • Government Connect
    • • Public Sector Network
    • • Socitm Insight’s Better Connected
    • • Digital Britain policy briefing
    • • Digital switchover
      • Candidate services
      • Cabinet Office roadmap
      • Demonstrator projects
    www.socitm.net Infrastructure
  • 11. Infrastructure and innovation • Track and spread good practice in local digital engagement • Surface local, public data sets and develop metadata and standards for presentation of the data • Develop a typology of services, including those suited to 'digital switchover' and those where greater engagement in co- design and co-production is the norm www.socitm.net Citizen engagement
  • 12. Typology of citizen engagement low high Propensity of citizens to engage www.socitm.net Digital ‘garage’ Digital ‘surgery’ Digital ‘bank’ Digital ‘supermarket’
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  • 16. Next steps for information and knowledge management I made a break I run out yesterday Tried to find my mountain hideaway Maybe next year maybe no go I know you're watching me every minute of the day Please please tell me now is there something I should know Is there something I should say that would make you come my way Do you feel the same 'cause you don't let it show Please please tell me now is there something I should know “ Is there something I should know?” Duran Duran (1983) www.socitm.net