User Guide
LGMobile Support Tool
TCC
LG Electronics
07.03.2009

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Contents
Take it easy
General information
System requirements
Installation of LGMobile Support Tool
General settings
Supported models
Manuals, applications and USB drivers
Precaution measures
Phone update
07.03.2009 RM 3

General Information
LG Electronics offers a new LGMobile Support Tool to customers.
Using that, customers now have the opportunity to update LG mobile
phones conveniently via the Internet without visiting a service centre.
Download of manuals, application software and drivers are also part of
this service tool.
The tool is available from our website:
www.lgmobile.com
A list of supported devices and available updates can be found on our
website or via the LGMobile Support Tool.
07.03.2009 RM 4

General Information
Today's mobile phones have a variety of sophisticated modern features.
If available, the stability and reliability of some functions can be improved through an
update.
An update of a mobile phone to a newer firmware version does not mean that new
features are installed. This is generally not the case.
LGMobile Support Tool gives customers the option to update the device software
themselves in a simple way. They need no longer to get in contact with an authorised
service partner of LG Electronics.
Customers have to visit the LG service centre for a software update.
USB
New Version cable
Visit Service Centre A/S Centre
New
Customers DO NOT NEED to visit the service centre for a software update.
USB
New Version Internet cable
Access LG web page Update S/W by oneself
07.03.2009 RM 5

System Requirements
Firstly, you have install the LGMobile Updater application. Then you
can download manuals, software, or the latest firmware for your
phone
Your PC must meet the following minimum requirements:
• 1GHz or higher Pentium-compatible processor.
• At least 256MB of RAM.
• Windows 2000 (Version 4 or newer), or Windows XP (Service Pack
2), or Windows Vista.
• Administrator privileges on the PC for software installation.
• High-Speed Internet.
07.03.2009 RM 6

Installation of the LGMobile Support Tool
Visit the LG Internet site:
www.lgmobile.com
• Select Europe.
• Select your country.
07.03.2009 RM 7

Installation of the LGMobile Support Tool
Default start page in your language
1. Select Support.
2. Select Manual &
Software.
3. Select
4. Now the program can
be installed. Either
store the application
and run it later or
start the application
installation directly.
07.03.2009 RM 8

General Settings
You can select your preferred language in the LGMobile Support Tool
1. Run the application after
installation.
2. Select in drop down menu
“Options & Help”, then the
option “Country &
Language”.
3. Select country and preferred
language.
07.03.2009 RM 9

Supported Models
1. Run the application after
1 installation.
2. Select in drop down menu
“Customer Support”, then the
option “Supporting Model”.
3. A list of supported models and
2 available software versions
will be shown.
3
07.03.2009 RM 10

Manuals, Applications and USB Drivers
At first you have to install USB drivers for your model before starting the
update process.
1. Select in drop down menu
“Customer Support”, then the
1 topic “Application, Manual &
USB Driver Download”.
2. Look up the IMEI number from
your mobile phone (additional
options: use model name /
serial number, or read out
mobile phone using the Update
2 Tool after installation of the
USB driver and attachment of
the mobile phone to PC)
3. Overview of available items for
download.
4. Download the USB driver and
install it on your PC.
3
07.03.2009 RM 11

Precaution Measures
Before you start the update procedure, please read
carefully and note the following:
• Check that the battery is fully charged.
• All personal data will be kept in the phone memory during an update. It
is strongly recommended to safe all personal data by using LG PC Sync
application before starting the update process. LG is not responsible
for any loss of data.
• Before you start the update, please close the LG PC Sync Application.
• During an update it is not possible to make calls or receive messages
(SMS, MMS, email) with your mobile phone.
• Do not disconnect the USB-cable or stop the update until the process is
finished. Your mobile phone might get permanently damaged if you
disconnect it from the PC whilst the update is running.
• The update process takes between 10-30 minutes to complete. The
duration depends on phone model and the download environment.
07.03.2009 RM 12

Phone Update
Start the program
Before you start the update with LGMobile Support Tool, please check again that:
• you have saved your personal data.
• the battery is fully charged.
• the mobile phone is safely connected to your PC.
• the mobile phone is switched on.
07.03.2009 RM 13

Phone Update
Phone update starts directly after selecting “Start Upgrading”
The update of the device software
will be started automatically by
LGMobile Support Tool after
selecting “Start Upgrading”.
Please note that the update
procedure requires attention as
program messages might need to be
confirmed by the user.
07.03.2009 RM 14

Phone Update
Firstly, the LGMobile Support Tool analyses your PC environment. If your PC does not
match the system requirements or if the LG PC Sync application is still be open, you will
get an error message and the update process will not start.
07.03.2009 RM 15

Phone Update
In the next step LGMobile Support Tool analyses your mobile phone.
If there any problems detected (for example: battery is empty), an error
message will be displayed and the update procedure will not be continued.
07.03.2009 RM 16

Phone Update
After a successful completion of the phone analysis, the LGMobile Support Tool will download the necessary
software for the connected mobile phone from the LG web site.
Please note: It is not possible to flash the device with a variant of another network operator.
07.03.2009 RM 17

Phone Update
In next step the mobile phone will be updated with the latest software
version.
Do not disconnect the USB cable or battery from your mobile phone
during this process.
07.03.2009 RM 18

Phone Update
After updating the software you can disconnect the mobile phone from your PC
and continue using the device.
If you wish you can submit your email address to LG Electronics to get notified
when further updates become available.
07.03.2009 RM 19

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