Optimizing Website Analytics for Economic Development Organizations //<br />Derek Pillie<br />LEDOsuite.comtwitter.com/LED...
Optimizing Website Analytics for Economic Development Organizations //<br />Derek Pillie<br />LEDOsuite.comtwitter.com/dpi...
Why are You Here?<br /><ul><li>You know that the success of your economic development organization means attracting new bu...
You know attracting new investors means going where they are
You know that you know these investors are online
Over 90% of site selection begins (or ends) on the web
How do you know these investors are finding your website?
Your stakeholders want to know that they are getting a solid return on their investment in your online marketing program</...
How YOU can use free online tools to improve your online SEO visibility
What steps you can take to personalize your Google Analytics reports to deliver the most relevant information as quickly a...
How to convert data from Google Analytics into actionable steps to improve your online marketing efforts
How to best utilize free information to connect with potential investors researching opportunities online.</li></li></ul><...
Hybrid company that offers the best of marketing and technology firms
25+ employees
Full staff of technical & creative personnel
Clients ranging from Fortune 500 to small local businesses</li></li></ul><li>About Cirrus ABS<br />Cirrus ABS Core Compete...
Platform Solution Development
Vertical Market Solutions
Economic Development, Education, Insurance…
Corporate Solutions for Distributor/Dealer Networks
Franchise Solutions</li></li></ul><li>Cirrus ABS Featured ED Clients<br />
Cirrus ABS Featured Corporate Clients<br />
Analytics // Reality check!<br />Analytics is a time/value proposition<br />You don’t always have the flexibility to bring...
Analytics // Convincing stakeholders<br />Economic development is a TEAM sport, Together Everyone Achieves More!<br />If y...
Analytics // What are They Good For?<br />What’s really working?<br /><ul><li>Measuring marketing, promotions, and adverti...
Prudent allocation of marketing dollars based on ROI
Where do visitors really come from?</li></li></ul><li>Analytics // What are They Good For?<br />What might not be working?...
Analytics // You Have Options, Or Do You?<br />Server level statistics (installed by host; AW Stats, WebTrends, Urchin)<br...
Analytics // So Why Google Analytics?<br />In 2005 Google purchases Urchin<br />Urchin was a top player in analytics<br />...
Importance of search engine optimization
Visitor-centric sites with paths to conversion</li></li></ul><li>Analytics // Customizing Your Dashboard<br />Get the info...
Analytics // Reports to Share or Keep<br />Exporting one time reports<br />Navigate to the report you want to createexampl...
Analytics // Scheduled Attention<br />Now let’s create an automated report<br />Navigate to the report you want to create<...
Analytics // Doomed to Repeat the Past?<br />Comparing a specified date range to the past<br />Select a month (from the ma...
Analytics // Annotating Key Events<br />A newer feature of Google Analytics is annotation<br />Select a date range (from t...
Analytics // Compare Metrics<br />Let’s compare some metrics for better insight<br />Click the “visits” drop down tab<br /...
Analytics // Bounce Rates<br />What is a “bounce rate”?<br />Landed on and left from a given page (any page) on your site<...
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Optimizing website analytics for Economic Development Organizations

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An online webinar by Derek Pillie of LEDO Suite by Cirrus ABS to economic developers learning more about how to utilize analytics to improve their website.

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  • Webinar:Optimizing Website Analytics for Economic Development Organizations: Presented by Derek Pilliefor LEDO Suite by Cirrus ABS on December 16,2010 for an online webinar. You can find us at: http://www.LEDOsuite.com (project page &amp; news updates), http://twitter.com/LEDOsuite (twitter), http://www.facebook.com/LEDOsuite (facebook), http://youtube.com/user/CirrusABS, and on LinkedIn at http://www.linkedin.com/companies/cirrus-abs
  • Optimizing Website Analytics for Economic Development Organizations: Presented by Derek Pillie, for Cirrus ABS. You can find Derek: http://www.LEDOsuite.com (project page &amp; news updates), http://twitter.com/dpillie (twitter), http://www.facebook.com/dpillie (facebook), and on LinkedIn at http://www.linkedin.com/in/dpillieI have worked in the economic development field in northeastern Indiana for a number of years and have been through Indiana’s Economic Development Course. I just started with Cirrus ABS a few weeks ago as the Project Manager for the LEDO Suite because I have a passion for making economic development organizations more effective at attracting outside investment.
  • Optimizing Website Analytics for Economic Development Organizations: Why are you here?Let’s talk about why you were motivated to click on that link to sign up for this webinar! As governments and private resources become more scarce, you’re under increasing pressure to justify how you allocate your resources as an economic development organization. One of my friends in the political world is fond of saying “If it isn’t measurable, it’s not worth doing.” There are few activities you can channel your marketing resources that will give you better real-time information that website analytics.
  • Optimizing Website Analytics for Economic Development Organizations: What will you learn?I generally kick off our webinars with a brief description of what we’re going to cover over the next half hour or so.If you don’t feel like we’ve addressed these points by the time we’re done, I welcome you to call me out on it! I’ll try to address any of your questions at the end of this presentation.I owe a debt of thanks to Kevin Mullett and Bill Gardiner with our staff for their help preparing this webinar. Kevin is our general technology guru who does a number of these presentations. Bill is our sales director at Cirrus ABS.
  • Optimizing Website Analytics for Economic Development Organizations: About Cirrus ABSWe’re not going to dwell a great deal on this, but I want you to know we’re not a fly-by-night operation and we do know what we’re talking about when it comes to online technology and marketing. Cirrus ABS has been finding ways to help make organizations more effective since the Internet became relevant to many of us.
  • Optimizing Website Analytics for Economic Development Organizations: About Cirrus ABSWe build projects for large companies and small businesses… we do design work and we build the backbone that runs the website.A recent development has been an improvement of our content management system that has allowed the company to develop industry-specific solutions like the LEDO Suite for economic development organizations among other specialties.
  • Analytics // Realtiy Check!: Google Analytics is a very powerful tool, capable of so much more than we will cover today. Our company tracks 100’s of websites, work with 100’s of clients and we haven’t even scratched the surface of what Google Analytics can do. The big question is what can it do for you? The simplistic answer is give direction on matters of marketing effectiveness.This webinar, unlike our normal presentations, isn’t broken down into clearly defined actions. Instead we use many step by step examples along with some explanations on how to interpret the resulting data. This is designed to get you thinking critically about the uses and possibilities of Google Analytics. What we have time to cover today is a mere drop in the bucket to be sure. Of course some of you will be more familiar than others.
  • Analytics // Convincing stakeholders: Any economic development organization, from small to large, depends on the entire team executing together to produce results. Disrupting the natural order or pattern you have developed may not go over well. I want to empower you with high value examples that will allow you to become your companies expedition lead. You will be empowered with powerful data capable of bringing down the largest hippos and experts when opinion starts to creep in to a conversation.
  • Optimizing WebsiteAnalytics for Economic Development Organizations // What are they good for?: I mentioned we can turn opinion into data, well what are we doing with that data? We are measuring our marketing, promotion, and advertising effectiveness, both online and offline. We will stop allocating marketing budget to those areas that don’t provide ROI. Is that social media campaign bearing fruit? And we will know where visitors really come from so we can put more money into those programs. Are you being found for the right keywords? Does the email campaign generate traffic back to the sign up form and do they fi
  • Optimizing Website Analytics for Economic Development Organizations // What are they good for?: What keywords are bringing visitors to the site, what pages are valuable to visitors, is it time to freshen up your copy, are people following your calls to action, are there problem pages, who is your audience, how many people come to the site and take no further action, and much more.
  • Optimizing Website Analytics for Economic Development Organizations // You have options, or do you?: There is no shortage of analytics packages on the market. To understand why we are focused on Google Analytics today we need to understand the different types of analytic solutions.Server level statistics actually run on the computer that is serving your website pages to the world. This means that the hosting company chooses which one they will use. Price is normally a factor.Content Management Systems, like the Cirrus ABS eBusiness suite, which drives LEDO Suite, often build in their own analytics.Then there are all the third party services which can included normal analytics, hit counters, multiple service aggregators, and Niche’ measurement services. Generally speaking, these all require some type of code to be put on your site so their remote servers can measure the various metrics as they happen. Google Analytics works this way.
  • Optimizing Website Analytics for Economic Development Organizations // So Why Google Analytics?: Cirrus ABS didn’t immediately jump on the Google Analytics beta band wagon. Instead we watched what was going on, installed it on some personal sites, and evaluated what they were doing. It became apparent pretty quickly that the new Urchin solution, with the financial backing of Google was going somewhere fast. I would be lying if I didn’t admit to selfish reasoning as well. We needed a way to more effectively present measurable results to clients. We wanted a way to highlight how our methodology for building websites was actually tangibly better when compared to competitors. I know that sounds like a line, but consider this, people were still spending tens of thousands on Yellow Page ads with no measurable return. Agencies were still building flashy sites with no conversion plans or capabilities, and almost nothing was being said of search engine optimization. Google Analytics provided us a free, easy to deploy and use tool.
  • Optimizing Website Analytics for Economic Development Organizations // Customizing your dashboard: Let’s start with something simple. The Google Analytics dashboard is most useful when it presents the information you actually need and can act on. And if you are anything like me, sometimes you forgot exactly how you found that nugget of information that was helpful. Let’s take a moment to customize your dashboard to make it easy.Browse to the report you want to appear on the dashboard. Select the “Add to Dashboard” button, then select the “view dashboard” link. Now just repeat for other reports you would like to add to the dashboard.
  • Optimizing Website Analytics for Economic Development Organizations // Reports to share or to keep: Exporting one time reports is really quite simple. Navigate to the report you want to create, for example: “content” &gt; “top content”. Then we select the “Export” drop down tab. Now we select the appropriate format we want to save it in. That could be PDF (vector output for quality visual reference, ease of sharing), XML (extensible markup language), CSV (comma separated value, Excel), TSV (tabbed separated value, Excel). And finally we need to save the report which will is just like saving other things from the web. It may be different per browser.
  • Optimizing Website Analytics for Economic Development Organizations // Scheduled attention: What if we want reports to show up on a regular basis? Let’s create an automated report. First navigate to the report you want to create as we did in our previous example. We will use “content”, “top content” again. Now click the “email” button and then select the “schedule” tab. Now we can input emails we want to send the report to, for example a supervisors, board members, the owner, or you could just check “send to me”. We continue by filling in the remaining fields then select the desired format. Now we choose the frequency of the report by selecting daily, weekly, monthly, or quarterly. Optionally we can request a “date comparison” be included. This would allow you to always include the previous month for example. And finally we click “schedule” to save this scheduled report. If you have already created a scheduled report you can simply use “Add to Existing” to add another report.
  • Optimizing Website Analytics for Economic Development Organizations // Doomed to repeat the past?: One of the most common things people do in Google Analytics is check activity based on dates. Let’s do that, but why not also compare it to the past while we are at it. First we select the dates we want to review. Now let’s check the “compare to past option” and select a previous month. It may even be the same month from a previous year. That is if Google Analytics has been installed on your site that long. After clicking apply we are presented with a graph of the two months. We can hover over the dots to see more specific information. If you have made annotations we can see those as well. What are we looking at or for? We want to investigate these spikes and lulls. Why was there a spike? Was there an announcement? Did we kick off a marketing campaign? We are looking for cause and effect, because if it worked we should look into doing it again.We could have alternately used the “timeline” feature, rather than the “calendar”, to select or modify the range. Of course we can also turn off the “compare to past” feature if we want to concentrate on a given date range.
  • Optimizing Website Analytics for Economic Development Organizations // Annotating key events: Annotation is one of my favorite additions to Google Analytics. If you really want to get serious about understanding what drives traffic to your site and more importantly traffic that ends up in lead generation or client acquisition you need to start annotating events. Are social media campaigns really driving traffic to the site? Is email still an effective marketing outreach method for you? What happens if I send out the email blast before the social media blast? What happens if I send it out after? Does sending the same email out a second time still produce traffic? All of these and many more questions are answerable if you have the tool set up to work for you.
  • Optimizing Website Analytics for Economic Development Organizations // Compare metrics: Sometimes visits to the site doesn’t tell the whole story. Google Analytics has given us a way to compare other metrics. Annotations will help show that a low traffic day may still hold useful insight. We can see that on Feb 13th we had very low visits but very high average time on site. By looking at the top content report, for that specific day, we can see that this higher than average time on site is a result of people viewing the embedded SEO seminar slides. After checking that date I can see we posted on various social sites that the slides were available. We can now place an annotation on that date. We now know that posting follow up information doesn’t bring many visitors to the site, but those who do come are very engaged.
  • Optimizing Website Analytics for Economic Development Organizations // Bounce Rates: What is a bounce rate? Let’s say a visitor landed on and left from a given page (any page) on your site without visiting another page. That would be counted as a bounce. If they allowed their session to timeout, Google Analytics session timeout is 30 minutes, it would register as a bounce. For example if they went to lunch, upon returning a new session would start and the previous one would be counted as a bounce. If the visitor would lose their internet connection, it may count as a new session when restored. If the user hits the back button used to leave the site or if they typed a new address into the address bar to leave. Closing the browser window or tab would count as a bounce.
  • Optimizing Website Analytics for Economic Development Organizations // exceptions to the bounce rule: There are some site types that will have a higher bounce rate. Blogs for example. A large percentage of blog traffic is coming for that one specific article that caught their attention. Sites that have key information, like event dates, right on the home page which require no further action.
  • Optimizing Website Analytics for Economic Development Organizations // Targeted keyword or not?: We could probably spend this entire time discussing how many ways Google Analytics can present keyword metrics to us. What is important to note is how keywords, landing pages, Search Engine Friendly url’s (SEFurl), snippets or descriptions, and page titles are work together to combat bounce. Get too cute and traffic will go up, but so will bounce. Get too specific and traffic and bounce will be very low.
  • Optimizing Website Analytics for Economic Development Organizations // Deeper keyword research: Let’s take a look at the search engines being used for given keywords. Maybe you will find that a particular search engine is sending more traffic for a given keyword, highlighting that paid search for that keyword term may be more fruitful in that search engine.
  • Optimizing Website Analytics for Economic Development Organizations // Monitoring on-site search: If you have a search box on your site, you can setup Google Analytics to track how it is used. It will track things such as: start page the search was performed on, search terms, categories, destination pages, and more.
  • Optimizing Website Analytics for Economic Development Organizations // Creating goals: The real goal would be to get to the confirmation page, but for simplicity I am showing contact us. An excellent use of goals is for tracking abandonment during checkout on ecommerce sites. Only five goals are allowed per profile and up to fifty profiles per site. Some goals include: landed on a page, bought something, downloaded something, followed an off site link.Additional goals will be set up from “Analytics Settings” » “Edit” » “+ Add goal” “Goals are limited to 5 per profile”
  • Optimizing Website Analytics for Economic Development Organizations // Visualizing goals: To visually track the steps we can add a funnel to the goal. This is a very valuable way to see how people are interacting with your site. Where is the abandonment so we can correct it.“Goals are limited to 5 per profile”
  • Optimizing WebsiteAnalytics for Economic Development Organizations // Depth of visit: Other factors sometimes tell a more accurate story. Let’s look at how many pages our visitors look at. Why is this important? The difficult truth is it depends on the type of site and the pages they are landing on. If you have a specific landing page with a sign up form, then two pageviews, one for the signup and one for the confirmation would be accomplishing your goal. If however you have an ecommerce site you want a higher pageview count. Generally speaking.The checkout procedure on an ecommerce site could easily be 4 pageviewsby itself! Cart, shipping, account/payment, confirmation, thank you.
  • Optimizing Website Analytics for Economic Development Organizations // Brand awareness anyone?: Maybe a better indicator for your site would be new visitors vs returning visitors. Both visitor types are important of course, but if you just started a brand awareness campaign you would certainly expect to see an influx of visits from new visitors.
  • Optimizing Website Analytics for Economic Development Organizations // Tracking location awareness: What if we wanted to see how a radio, TV, or say direct mail campaign for awareness was working in a particular area? Let’s check the Map Overlay to see how that awareness promo we did in Indianapolis worked for us?
  • Optimizing Website Analytics for Economic Development Organizations // Tracking location Awareness: Awareness campaign by visitor type: Now let’s select &quot;Dimension: Visitor Type“ This directly shows us how many &quot;New Visitors&quot; our promo provided in this region.If we had an ongoing campaign we would be monitoring this through the duration of the campaign to show when you peak and start to hit diminishing returns. This could be added to your dashboard, exported to a report, or emailed through the duration of the campaign as well.Play with the “none: X” to see various other factors.
  • Tracking Website Analytics for Economic Development Organizations // Tracking location awareness: Awareness campaign by source: Now let’s select &quot;Dimensions: Source“ This shows direct traffic vs SE traffic was the promo effective for URL awareness. If a large percentage come from search engines then they had to look for you. If most come from &quot;(direct)&quot;, meaning they typed the URL into the browser they remembered your domain name from the promo.Play with the “none: X” to see various other factors.
  • Optimizing Website Analytics for Economic Development Organizations // Referring the most traffic: In this view I can see, because I took the time to annotate it by the way, that this large spike came as a result of submitting a story to stumbleupon.com a social bookmarking/sharing service. Was this the best traffic though?You will also want to express the need for everyone in the company to be committed to monitoring contacts, calls, and lead sources for clues on what is working so you can do it again.
  • Optimizing Website Analytics for Economic Development Organizations // Referring the best traffic: Here we can see that visits from Facebook looked at more pages per visit, spent more time on the site, and had a lower bounce rate.If showing MC The Vera Bradly Outlet sale April 29th- May 2nd .
  • Optimizing Website Analytics for Economic Development Organizations // Metrics for site improvement: Why are analytics worth a bit of time each week and how can we use analytics to improve our site, our marketing, and conversions? The first thing analytics does for us is to change opinion into to data. This is not very good news for people who like to be right. I include myself in that group by the way. Really though, more than a desire to be right, we want to do right. That requires evidence. We can also measure media and marketing effectiveness. Did that trade show really send traffic to the site? Did they contact you via the site? How about allocating budgets based on campaigns with high return and conversions. Which cities should we resend that direct mail piece out to? Of course the Holy Grail of analytics is testing, testing, and more testing. This is the basis of a NetCentered approach. We want a convergence of offline and online marketing efforts based on measurable return.
  • We’ll be doing these webinars every other week in the future, so mark your calendars. We’re tentatively scheduled to tackle the subject of analytics next time and social media at the end of December. If you have suggestions for a topic you’d like for us to cover, just let us know at dpillie@cirrusabs.com
  • We at Cirrus ABS appreciate you taking the time to learn how to improve your internet marketing efforts. Please let us know how we can help you and if you liked this seminar please remember to sign up for our next webinar!Please type in any questions you have and we’ll be glad to answer them!
  • Optimizing website analytics for Economic Development Organizations

    1. 1. Optimizing Website Analytics for Economic Development Organizations //<br />Derek Pillie<br />LEDOsuite.comtwitter.com/LEDOsuitefacebook.com/LEDOsuiteyoutube.com/user/cirrusabslinkedin.com/companies/cirrus-abs<br />
    2. 2. Optimizing Website Analytics for Economic Development Organizations //<br />Derek Pillie<br />LEDOsuite.comtwitter.com/dpilliefacebook.com/dpillielinkedin.com/in/dpilliejust search for “derekpillie” or “dpillie”<br />Project Manager – LEDO Suite<br />
    3. 3. Why are You Here?<br /><ul><li>You know that the success of your economic development organization means attracting new businesses and supporting existing business
    4. 4. You know attracting new investors means going where they are
    5. 5. You know that you know these investors are online
    6. 6. Over 90% of site selection begins (or ends) on the web
    7. 7. How do you know these investors are finding your website?
    8. 8. Your stakeholders want to know that they are getting a solid return on their investment in your online marketing program</li></li></ul><li>What Will You Learn?<br /><ul><li>What analytics are and how to access them
    9. 9. How YOU can use free online tools to improve your online SEO visibility
    10. 10. What steps you can take to personalize your Google Analytics reports to deliver the most relevant information as quickly as possible
    11. 11. How to convert data from Google Analytics into actionable steps to improve your online marketing efforts
    12. 12. How to best utilize free information to connect with potential investors researching opportunities online.</li></li></ul><li>About Cirrus ABS<br /><ul><li>15 Years Experience in Online Marketing and Website Development
    13. 13. Hybrid company that offers the best of marketing and technology firms
    14. 14. 25+ employees
    15. 15. Full staff of technical & creative personnel
    16. 16. Clients ranging from Fortune 500 to small local businesses</li></li></ul><li>About Cirrus ABS<br />Cirrus ABS Core Competencies<br /><ul><li>Corporate Marketing Solutions - Strategic Consulting, Website Development, Online Marketing, Search Engine Optimization (SEO)
    17. 17. Platform Solution Development
    18. 18. Vertical Market Solutions
    19. 19. Economic Development, Education, Insurance…
    20. 20. Corporate Solutions for Distributor/Dealer Networks
    21. 21. Franchise Solutions</li></li></ul><li>Cirrus ABS Featured ED Clients<br />
    22. 22. Cirrus ABS Featured Corporate Clients<br />
    23. 23. Analytics // Reality check!<br />Analytics is a time/value proposition<br />You don’t always have the flexibility to bring in more help when things get busy<br />You can’t sacrifice the advantage you can gain from tapping into this free information<br />Our goal is to identify strategies that will allow you to utilize this information without sacrificing too much of your time that you need to convert your website leads into completed projects!<br />
    24. 24. Analytics // Convincing stakeholders<br />Economic development is a TEAM sport, Together Everyone Achieves More!<br />If you are going to suggest major changes to your executive, your board or your staff, you need to be able to deliver a solid benefit proposition.<br />This presentation will give you solid examples of how analytics can deliver real value to your organization.<br />
    25. 25. Analytics // What are They Good For?<br />What’s really working?<br /><ul><li>Measuring marketing, promotions, and advertising methods
    26. 26. Prudent allocation of marketing dollars based on ROI
    27. 27. Where do visitors really come from?</li></li></ul><li>Analytics // What are They Good For?<br />What might not be working?<br />What keyword phrases are we found by?<br />Who is our audience (browsers, resolution, platforms)?<br />What pages are popular and how long do visitors stay on those pages?<br />What pages or items might be causing issues (errors, bounce rate)?<br />
    28. 28. Analytics // You Have Options, Or Do You?<br />Server level statistics (installed by host; AW Stats, WebTrends, Urchin)<br />CMS (specific to each content management system)<br />Third party (external to site services; Google Analytics, Chartbeat, Clicky, Woopra)<br />Aggregators (stats from multiple sources and services)<br />Niche (measure specific services or metrics; ClickTale, Facebook Insights, Buzz-Charts, Twitter Grader)<br />Hit counters (lined out for a reason)<br />
    29. 29. Analytics // So Why Google Analytics?<br />In 2005 Google purchases Urchin<br />Urchin was a top player in analytics<br />Simpler interface than most server analytics <br />Ties in with AdWords for campaign tracking<br />It is free!<br />Google is taking over the world<br />Cirrus ABS required a vehicle for proving our process and solutions were producing better results<br /><ul><li>Online marketing on the rise, traditional marketing declining
    30. 30. Importance of search engine optimization
    31. 31. Visitor-centric sites with paths to conversion</li></li></ul><li>Analytics // Customizing Your Dashboard<br />Get the information you need quickly<br />Browse to the report you want to add<br />Select the “add to dashboard” button<br />Select the “view dashboard” link<br />Repeat for other reports you would like to add<br />
    32. 32. Analytics // Reports to Share or Keep<br />Exporting one time reports<br />Navigate to the report you want to createexample: “content” > “top content”<br />Select the “export” drop down tab<br />Select the appropriate format<br />PDF (vector output for quality visual reference, ease of sharing)<br />XML (extensible markup language)<br />CSV (comma separated value, Excel)<br />TSV (tabbed separated value, Excel)<br />Save (different per browser)<br />
    33. 33. Analytics // Scheduled Attention<br />Now let’s create an automated report<br />Navigate to the report you want to create<br />Example: “content” » “top content”<br />Click the “email” button<br />Click the “schedule” tab<br />Input emails and/or check “send to me”<br />Fill in the remaining fields<br />Select the desired format<br />Select daily, weekly, monthly, quarterly<br />Optionally select to include a “date comparison”<br />Click “schedule”<br />
    34. 34. Analytics // Doomed to Repeat the Past?<br />Comparing a specified date range to the past<br />Select a month (from the main dashboard)<br />Check “compare to past” and select a previous month<br />Click “apply”<br />
    35. 35. Analytics // Annotating Key Events<br />A newer feature of Google Analytics is annotation<br />Select a date range (from the main dashboard)<br />Click the dot that corresponds to a date of a known event<br />Type in the annotation and save<br />
    36. 36. Analytics // Compare Metrics<br />Let’s compare some metrics for better insight<br />Click the “visits” drop down tab<br />Click the “compare two metrics”<br />hover over points on the graph for more information <br />select other metrics to compare<br />
    37. 37. Analytics // Bounce Rates<br />What is a “bounce rate”?<br />Landed on and left from a given page (any page) on your site<br />Allowed their session to timeout (GA’s session timeout is 30 minutes)<br />Upon returning from eating lunch a new session would start and the previous one would be counted as a bounce<br />A lost internet connection may count as a new session when restored in some situations<br />Back button used to leave the site<br />Typed a new address into the address bar to leave<br />Closed the browser window or tab<br />no further, currently defined, action took place<br />they might have called but unless you have a special phone number…<br />
    38. 38. Analytics // There’s an Exception to Every Rule<br />Certain sites/visits are likely to have higher bounce rates<br />Blogs and news, where the visitor is looking at a specific article<br />Informational searches (as opposed to navigational or transactional)<br />follow a search result for specific information<br />Sites with timely information on the homepage<br />event calendars and clubs<br />According to AvinashKaushik, a respected GA’s expert, an average<br />bounce rate is 40-60%. “It is really had to get a bounce rate under 20%, anything<br />over 35% is cause for concern, 50% (above) is worrying.” AvinashKaushik<br />
    39. 39. Analytics // Targeted Keyword or Not?<br />Let's see a keyword example for a given metric<br />Click “traffic sources" in the left nav<br />Select “keywords" <br />Select "non-paid”<br />Reasons for high keyword bounce rate<br />Incorrect keyword target for your site<br />The landing page doesn’t fit the visitors needs<br />Unclear SEFurl's, meta descriptions, or page titles<br />Found exactly what they needed and required no further action<br />
    40. 40. Analytics // Deeper Keyword Research<br />Where are people searching from <br />Click a "keyword" link <br />Select “dimension: source" to see traffic by search engines<br />Now we can investigate high bounces by term and search engine<br />
    41. 41. Analytics // Monitoring On-Site Search<br />Site search setup information<br />If you have a search box on your site <br />Must know the parameters of each type <br />Edit via the Google Analytics profile<br />Tracking how visitors search on your site<br />Click “content” in the left nav<br />Click “search terms” (what are they looking for)<br />Click “start pages” (where they get lost most often)<br />Click “usage” (is it trending up or down after a recent change)<br />
    42. 42. Analytics // Creating Goals<br />First time goal creation<br />Click “goals" in the left nav<br />Select “set up goals and funnels" <br />Select “add goal”<br />Name the goal “contact us”<br />Select the “url destination” radio button<br />Go to your contact us page and copythe url, now paste that url into the “goal url” box<br />Click “save goal”<br />Note: additional goals setup from “analytics settings” » “edit” » “+ add goal”<br />
    43. 43. Analytics // Visualizing Goals<br />Adding a funnel to the goal<br />Click “yes, create a funnel for this goal”<br />Enter the first url and name it<br />Click “add goal funnel step”<br />Repeat step 2 and 3 until the funnel is complete<br />
    44. 44. Analytics // Depth of Visit<br />How many pages do they visit?<br />Click “Visitors" in the left nav<br />Select “Visitor Loyalty" <br />Select “Depth of Visit”<br />
    45. 45. Analytics // Brand Awareness Anyone?<br />Comparing new vs returning visitors<br />Click “Visitors" in the left nav<br />Select “New vs. Returning" <br />
    46. 46. Analytics // Tracking Location Awareness<br />How did that awareness campaign work for us?<br />Click “visitors" from the left navigation<br />Select “map overlay”<br />Click the "United States“<br />Click "Indiana" (on map or words)<br />Click "Indianapolis” (on map or words)<br />Make sure your date range matchesthe promo dates<br />
    47. 47. Analytics // Tracking Location Awareness<br />Awareness campaign by visitor type<br />Now let’s select “none: visitor type“ this shows us how many “new visitors“ our promo provided in this region<br />Each column gives us a little insight how the promo worked<br />Monitoring this through the duration of the campaign would show when you peak and start to hit diminishing returns<br />This could be added to your dashboard, exported to a report, or emailed through the duration of the campaign<br />
    48. 48. Analytics // Tracking Location Awareness<br />Awareness campaign by source<br />Now let’s select “none: source" <br />(Direct traffic vs SE traffic) was the promo effective for URL awareness <br />If a large percentage come from search engines then they had to look for you<br />If shown as "(direct)", meaning they typed the URL into the browser they remembered your domain name from the promo <br />
    49. 49. Analytics // Referring the Most Traffic<br />Which referring sites send you the most traffic<br />Select a date range if desired<br />Click “traffic sources” in left nav<br />Click “referring sites”<br />
    50. 50. Analytics // Referring the Best Traffic<br />Which referring sites send you the best traffic<br />Review: visits, pages/visit, time on site, % new visits, and bounce rate<br />Change to “visitor type” to see new visitors to the site<br />Change to “region” to see where the visits come from(keeping in mind that ISP don’t always report correctly)<br />Note how the bounce rate climbs the farther away they are(if the site is location sensitive)<br />If your paying for banner advertisement, or any other type of paid traffic...you’re looking for quality of conversion not simply traffic <br />
    51. 51. Analytics // Metrics for Site Improvement<br />Using analytics to improve sites, marketing, and conversion<br />Change opinion into to data (hippo vs your users)<br />Measure media and marketing effectiveness<br />Allocate budgets to campaigns with returns or conversions<br />Testing, testing, testing… measure changes (onsite or offsite)<br />
    52. 52. Analytics // Upcoming webinars<br />Join us for future webinars every other Thursday<br />Watch LEDOsuite.com for updates<br />Thursday, December 23rd, Social Media for Economic Developers<br />Thursday, January 23rd, Subject to be determined<br />
    53. 53. We'll Help You Master Internet Marketing<br /> These days it’s more important than ever for you to reach new investors, satisfy existing businesses, find new efficiencies, and improve your local business climate. The Web is the way to do it. We can help!<br /> Call Derek Pillie at 1.877.817.4442 to find out how we can improve your online visibility.<br /> Please take our post-webinar questionnaire at http://bit.ly/hJplcD<br />

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