Leveraging the Cloud with Lotus LivePresentation Transcript
Leveraging the Cloud with Lotus Live Sergio Loza
LA, Lotus Executive
Social Business in the Cloud - Factors Driving Change
Next Generation User Experience
Differentiators & Success Factors
LotusLive Reference Cases
On a smarter planet the way people interact and what they know is changing
The social data analytics opportunity will grow to 1 Zettabyte by 2011
The explosion of new information, when integrated, analyzed, and acted upon using new types of intelligence, and new tools enables Social Business
Smartphone shipments will outpace PCs by 2012
Social networking accounts for 22% of all online time
S ocial Business MARKET , shifting the market away from email 1 Source: McKinsey Global Survey; “How companies are benefiting from Web 2.0” 2 Source: IDC, Predictions 2011: Welcome to the Mainstream 3 Source: IDC, “Determining the Value of Social Business ROI: Myths, Facts, and Potentially High Returns” 4 Source: IDC, Worldwide Social Software Software MarketShare by Vendor 5 Source: Gartner, “Study encourages businesses to embrace social networking”; Nikos Drakos “ It will eventually be seen as essential to all large firms, encouraging more open and transparent communications with staff around the world, and helping to improve relations with existing and potential customers.” 5 74% companies are integrating Web 2.0 with customer interaction 1 75% companies are integrating Web 2.0 into employee day-to-day activities 1 71% companies are integrating Web 2.0 with partner/supplier interaction 1 69% companies report that Web 2.0 tools have delivered measurable business benefits 1 38% estimated growth for the Social Business software market through 2014 2 $2B estimated Social Business software market size in 2014 3 IBM identified as the market share leader in Social Platforms in 2010 4
A Social Business activates networks of people that apply relevant content and expertise to improve and accelerate how work gets done, delivering unprecedented return for the time invested. 95% of standout organizations will focus more on “getting closer to the customer” over the next 5 years. – IBM CEO Study 2010 Standout organizations are 57% more likely to allow their people to use social and collaborative tools. – IBM CHRO Study 2010 Why Social Business matters... The Social Business
Innovate quickly to create new business processes in the cloud Nexus of people and expertise Engaging Transparent Nimble Work in a security rich environment outside or inside the company to solve business problems Trust Security Compliance
LotusLive enables social business in the Cloud Our strategy Simplify and Improve business interactions Expanding the enterprise perimeter to the cloud Creating new business value through seamless integration with your applications Growth and Innovation Cost reduction
cloud3 IBM Social Business in the Cloud Enterprise-class email Integrated third-party business apps Social Business Services Mobile access Administration and help desk support LotuLive Symphony Domino apps NEW Integrated third-party business apps
Aggregated Activity Stream helping with information overload Embedded Experiences simplifying user actions Moving from sending to sharing Optimized Mobile Access Elements of a next generation user experience
Optimized support for many smart phones and tablets
Thoughtful and sensible application designs streamline mobile interaction with core LotusLive services
Access your LotusLive social business services from anywhere
Mobile services for dashboard, files, LotusLive Symphony, LotusLive Meetings, and more
Increased Productivity: Optimized support for smart phones and tablets 2011 - 2012
Global navigation notifies user of new mail and upcoming calendar events
Social features integrated seamlessly with your inbox, such as profile pictures and status updates
Embedded user interfaces allow inline reading and commenting on documents, discussion threads, etc.
Increased Productivity: Enterprise-class Email, calendar, and contacts, integrated inside and outside your firewall 2011 - 2012
Real-time collaborative editing of documents, presentations, and spreadsheets
Assign sections to other users and work collaboratively or privately
Comment, discuss, and assign tasks from within the editor
Integrated with LotusLive Files and LotusLive Activities
Increased Productivity: Enterprise-grade collaborative document editors for documents, presentations, and spreadsheets 2011 - 2012
Real-time communication services available throughout LotusLive
Instant messaging, voice, and video available from LotusLive footer and integrated throughout all applications
Call other computers and phones, using voice and/or video
Meeting extensions including embedded video and a LotusLive Symphony plugin for editing documents during a meeting
Increased Productivity: Ubiquitous real-time communication -- instant messaging, voice, video, and on-line meetings 2013 - 2014
Morning Report style user interface keeps track of upcoming events and relevant activity throughout LotusLive
Core LotusLive services and integrated 3 rd party business applications seamlessly integrate into the activity stream
Share box allows you to immediately share content from anywhere within LotusLive
Increased Productivity: Market-leading social business services, including social dashboard, blogs, and wikis 2011 - 2012
Social analytics combine with business analytics to recommend content, suggest dashboard designs, and recommend content collections
Social analytics provide enhanced capabilities for filtering LotusLive content such as email and files
Business analytics integrate into existing services to provide greater insight into business performance
Continual Evolution: Integration of social and business analytics services 2013 - 2014
This is social business Integrated Commerce Integrated Selling Integrated Document Editing Integrated Logistics Integrated Scheduling Integrated Communications Integrated eSigning Integrated File Viewer
Rich set of APIs already exist for all major services in LotusLive
APIs are documented inside “LotusLive Partner Platform Guide” that is available via LotusLive wiki
Focus is on exposing important feature in services via APIs
Existing LotusLive Partner Integrations are actively using these APIs and many more new integrations would be relying on them
Accounts are free and permanent
Must be invited by a Subscriber or another Guest
30 day free trial
Full Featured account
All SaaS services available
Up to 100 users per company
Full featured accounts
Pay Monthly or Yearly
No minimum or maximum licenses per company
Add, share and synch contacts
Invite guests of their own
Access LotusLive services to join meetings, read and comment on files, create and participate in activities, take surveys, view charts
Be part of the LL social network, search and be found by others
Guests can not:
Create Forms or Charts
Have a company identity
Have much storage capacity, limited to 25MB.
Get access to instant messaging
Host web meetings
LotusLive TM and LotusLive Notes TM – Business Ready Security
Security rich services throughout the entire stack
From the data center, to the infrastructure, through the applications, including the human aspects
Extending your organization's boundaries and policies into the cloud
Integration points for your security and identity infrastructure
Administrative control of the policies in place for the subscribers in your organization
Logical separation of business data
Security related processes cover all aspects of the LotusLive lifecycle
Separation of duty matrix covers all LotusLive and IBM personnel
Segregation of activities and personnel with access to the LotusLive codebase and access to the operational configuration and data
Processes and tools to ensure that support and debugging information shared across that boundary does not carry private and sensitive information
Crash data is sanitized
Daily system health and performance reports carry only information approved for developers
LotusLive Notes Code Controls
Code updates are associated with an escalated problem report or an approved work item
Code updates peer reviewed and approved by a development architect
Full system build handed off to operations after internal system verification testing
Operations performs system verification testing on staging environment
LotusLive Engage Service Level Agreement Summary
99.9% availability service level agreement (SLA)
SLA is tiered < 99.9% to 99.0% = 2%, < 99.0 to 95% = 5%, < 95 % = 10%
SLA applies to paid subscribers, who purchase via Passport Advantage
Service level is measured monthly
Third party service validates availability
Well defined claims process in place
Performance credit will be in the form of a credit, issued within 90 days from claim approval
SLA addresses service “availability”, as defined in agreement
SLA is defined to cover “blackout” condition, NOT specific service features
Only named administrator can submit a credit claim for consideration
500 paid subscriber minimum
Gartner Magic Quadrant – Google out of Social Software in the Workplace Note: Gartner MQ 2010 - Vendors Dropped Blogtronix. Central Desktop. CubeTree (acquired by SuccessFactors). CustomerVision. EMC. eTouch. FatWire Software. Google. Leverage Software. MindTouch. Mzinga. Neighborhood America (now known as INgage Networks). PBworks. Siteforum. Tomoye (acquired by NewsGator). These vendors are not included in 2010's assessment for one of the following reasons: they were acquired; they changed their focus away from internal teams, communities and networks; or they did not meet the market presence conditions — and, in particular, the requirement to provide contacts for four reference customers with at least 5,000 users each.
Leverage industry leading social services in the cloud
Integrated extranet security model
Free guest account
No IT required
Business Partner Ecosystem
Vision & Strategy
Social Business Framework and Toolkit
Business Activity Stream
Enterprise-class email Integrated third-party business apps Social Business Services Mobile access Administration and help desk support LotuLive Symphony Domino apps NEW Integrated third-party business apps
2011 2012 2013 2014
On-ramps from existing technologies including an open AP I and ability to author your own services.
Integrated business and social analytics services, providing greater insight and action.
Ubiquitous real-time communication via text, voice, video, and on-line meetings .
Increased business capabilities, including application development and testing environments.
Redefine customization and multi-tenant and multi-tiered support.
Introduce portal exceptional web experience services including site and content management.
Core Areas of Focus
Seamlessly integrated single set of services.
Market-leading social business software services.
Marketplace for integrated third-party business applications with obvious and intuitive business value.
Enterprise-class email, calendar , and contacts integrated inside and outside your firewall.
Optimized support for smart phones and tablets .
Collaborative editing for documents, presentations, and spreadsheets.
Expanded levels of service including account administration and help-desk support.
Core Areas of Focus LotusLive Roadmap – Innovation at the speed of the open web Roadmap Continual Innovation Increased Productivity Expanded Opportunity