LASSIB 2013 industry advisory report on learning development

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LASSIB Society 2013 industry advisory report on learning development

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LASSIB 2013 industry advisory report on learning development

  1. 1. USD 30/- INR 999/- Orderadditionalcopiesathttp://research.lassibsociety.org/
  2. 2. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 2 | ©2013 LASSIB Society, All Rights Reserved. Table of Contents Foreword ....................................................................................................................................................................................3 Introduction to the Panel ........................................................................................................................................................4 Executive Summary ..................................................................................................................................................................6 1. Current state of Learning & Development in industry........................................................................................7 2. Industry Challenges, Influencers and Interventions ............................................................................................9 2.1. Alignment to Organization Goals ....................................................................................................................10 2.2. Quality of Trainers and Mentors .....................................................................................................................11 2.3. Participant Mindset...........................................................................................................................................12 2.4. Post Training Effectiveness...............................................................................................................................13 3. Common Influencers behind these challenges as observed in the industry................................................15 3.1. Organization Perspective..................................................................................................................................15 3.2. Participant Perspective.....................................................................................................................................16 3.1. Learning Framework..........................................................................................................................................17 4. Key Interventions that need to be planned to address these challenges .....................................................19 5. Craftinga sustainable future.................................................................................................................................22 5.1. Balancing Commerce with Community..........................................................................................................22 5.2. Doing First Time Right.......................................................................................................................................23 6. From Now to the new world.................................................................................................................................24 7. About LASSIB Society..............................................................................................................................................25 8. About LASSIB Society CXO Round Table Conferences ......................................................................................25 9. LASSIB Society CXO Round Table Conference Supporters ...............................................................................26 10. Other Contributors to the LASSIB CXO Round Table Conference...................................................................26 11. How you can leverage and support LASSIB Society ..........................................................................................27 COPYRIGHT ©2013 LASSIB Society, All Rights Reserved. No part of this document may be modified, deleted, or expanded by any process or means without prior written permission from LASSIB. THIS REPORT HAS BEEN MADE POSSIBLE WITH THE SUPPORT OF LASSIB PARTNERS.
  3. 3. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 3 | ©2013 LASSIB Society, All Rights Reserved. FOREWORD Welcome to the Industry Advisory Report on ‘Learning & Development’. This report captures the synopsis of the discussion and analysis held by the panel on Learning & Developmentat the LASSIB CXO Round Table Conference held in Mumbai. The conference had six focused themes driven towards achieving Organizational Excellence. These include: 1. Delivering Customer Value 2. Employee Satisfaction & Engagement 3. Improving Profitability 4. Learning and Development 5. Operational Excellence, and 6. Revenue Growth All the above, including Learning & Developmentare key to achieving Organizational Excellence within any organization, be it a part of abusiness domain, geography or size. In this report we focus on the central views discussed towards the current state of Learning & Developmentand improvement initiatives that organizations are working towards, or need to think about, in order to excel. The exciting discussions and perspectives brought forward by a diversified set of CXOs indicate the current state of Learning & Development practices in the industry, along with the challenges, opportunities for improvement and expected trends in the coming years. As economies and industries across the globe face difficult times, these findings serve a critical purpose. The point of views and suggestions in this report are generic and thought provokingin nature. This has been purposely done without providing references to specific industries as these can be applied to any organization striving for excellence in Learning & Development. These findings should be used not only by functional leaders to gauge their readiness for a matureLearning & Development, but also by CXOs across the organizations to define how to best structure and align their learning initiatives to match the overall goals and vision of the organization. Please note that this report is the consolidation of the point of views of the panel in their individual capacity and is not endorsed by their respective organizations. This report has been made possible by seamless support of the Panel Chair, Panel Chief Editor, Panel Members, the LASSIB team and 9Pixels as the media partner for LASSIB Society. We hope you find the report valuable and helpful when defining the direction of your improvement initiatives. Mr. M V N Rao Panel Chair – Learning & Development Head – HR Sun Pharmaceuticals Mr. Dinesh O Bareja Chief Editor – Learning & Development Panel, President, Open Security Alliance
  4. 4. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 4 | ©2013 LASSIB Society, All Rights Reserved. INTRODUCTION TO THE PANEL Panel Chair Mr. M V N Rao, Vice President & Head of Human Resource & Talent Development, Sun Pharmaceuticals Panel Members Panel Chief Editor Mr. Amit Pachauri, Director- Skills Development &SplProj, CII Western Region Mr. Dinesh Bareja, President, Open Security Alliance Mr. Anuragi Raman, Associate Director BPEX Deployment Leader & Head - IT, Motilal Oswal Securities Ltd Mr. Arun Chitlangia, Vice President, Western Region, ISTD Mr. Prashant Karandikar, Head - Training (Learning & Education), LnT Infotech Mr. Santosh Ulkande, Managing Director and CEO, GCO Technology Center Pvt. Ltd
  5. 5. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 5 | ©2013 LASSIB Society, All Rights Reserved. Panel in Deep Discussion Panel on Stage
  6. 6. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 6 | ©2013 LASSIB Society, All Rights Reserved. EXECUTIVE SUMMARY The leaders of an organization are pertinently focused on growth of the organization. However, looking deeper within an organization, the manager finds herself challenged in getting more out of his/her associates. On the other hand, the associate is concerned about his/her growth in the organization and aims to ace the upcoming appraisal. Amidst such different and varied priorities in the organization, what role can Learning and Development (L&D) play in channeling everyone in the same direction? And is it even possible? As we move across various challenges, their influencers and related interventions described in this Industry Advisory Report (IAR), it is evident that L&D can play a crucial role in delivering outcomes for the organization. L&D can serve to resolve the concerns of the leaders, managers, associates and the shop floor operators. However, to achieve these outcomes, L&D has to overcome certain challenges and align itself to the organization. This IAR looks at the challenges in L&D from four different perspectives: 1. Alignment to Organization 2. Trainers and Mentor Community 3. Participants, and 4. The Post Learning Effectiveness Some of the challenges that L&D has to conquer are: Aligning interventions to the strategy of the organization Changing the perception that L&D activities deliver no value to organization Shift the focus from knowledge acquisition to skill development Pull, and not push,associates towards L&D Get outcomes, and not training, from the external training community Make L&D objective and valuable Some of the influencers behind the above challenges include: Improper L&D methodology, including L&D planning, design and delivery Ineffective focus from the leaders of the organization L&D beingconsidered as a cost center Lack of meaningful metrics that measure L&D and related outcomes Unregulated training community Absence of competency framework for the associates Inappropriate focus on certifications
  7. 7. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 7 | ©2013 LASSIB Society, All Rights Reserved. 1. CURRENT STATE OF LEARNING & DEVELOPMENT IN INDUSTRY “What did L&D do to get into this situation?”
  8. 8. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 8 | ©2013 LASSIB Society, All Rights Reserved.
  9. 9. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 9 | ©2013 LASSIB Society, All Rights Reserved. 2. INDUSTRY CHALLENGES, INFLUENCERS AND INTERVENTIONS Trainers and Mentors Organization Goals Participant Mindset Post Training Effectiveness
  10. 10. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 10 | ©2013 LASSIB Society, All Rights Reserved. 2.1. ALIGNMENT TO ORGANIZATION GOALS Return on Training Investment (ROTI)
  11. 11. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 11 | ©2013 LASSIB Society, All Rights Reserved. 2.2. QUALITY OF TRAINERS AND MENTORS Unregulated Training Community Understanding of Industry Best Practices Buy vs. Build Systems / Structure to support L&D
  12. 12. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 12 | ©2013 LASSIB Society, All Rights Reserved. 2.3. PARTICIPANT MINDSET Push vs. Pull Focus on Certification instead of Learning From Knowledge to Practical Application .
  13. 13. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 13 | ©2013 LASSIB Society, All Rights Reserved. 2.4. POST TRAINING EFFECTIVENESS . Knowledge Retention and Growth through Knowledge Sharing Need for Continuous Improvement
  14. 14. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 14 | ©2013 LASSIB Society, All Rights Reserved.
  15. 15. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 15 | ©2013 LASSIB Society, All Rights Reserved. 3. COMMON INFLUENCERS BEHIND THESE CHALLENGES AS OBSERVED IN THE INDUSTRY 3.1. ORGANIZATION PERSPECTIVE Financial Support for L&D Initiatives Difficult to Calculate ROI from each Intervention Lack ofMeaningful Metrics
  16. 16. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 16 | ©2013 LASSIB Society, All Rights Reserved. 3.2. PARTICIPANT PERSPECTIVE Need for Training WIIFM (What’s In It For Me?) Perception in the participant’s social network Training needs are not grouped on individualized basis
  17. 17. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 17 | ©2013 LASSIB Society, All Rights Reserved. 3.1. LEARNING FRAMEWORK Training planning /design / delivery is flawed Training Plan: Training Design: Training Delivery: Absence of a structured competency framework Absence of Standards on trainings and trainers
  18. 18. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 18 | ©2013 LASSIB Society, All Rights Reserved.
  19. 19. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 19 | ©2013 LASSIB Society, All Rights Reserved. 4. KEY INTERVENTIONS THAT NEED TO BE PLANNED TO ADDRESS THESE CHALLENGES L&D Goals should be aligned to Organization Goals directly Structured and Standard method to calculate ROI Leadership should believe in the need forformal Training Create a Culture of Learning
  20. 20. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 20 | ©2013 LASSIB Society, All Rights Reserved. Cross Pollination of Teams Empowering the individual and defining growth paths Industry sponsorship for Research& Development CommunityAwareness to be built by Industry Leaders
  21. 21. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 21 | ©2013 LASSIB Society, All Rights Reserved.
  22. 22. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 22 | ©2013 LASSIB Society, All Rights Reserved. 5. CRAFTING A SUSTAINABLE FUTURE 5.1. BALANCING COMMERCE WITH COMMUNITY Influence Academics to be Industry Ready Training, Learning & Development Ecosystem and Thought Commitment from HR function to build an Intelligent Workforce Learning as a Self Investment
  23. 23. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 23 | ©2013 LASSIB Society, All Rights Reserved. 5.2. DOING FIRST TIME RIGHT Identify the right trainee Identify the need What happens post L&D
  24. 24. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 24 | ©2013 LASSIB Society, All Rights Reserved. 6. FROM NOW TO THE NEW WORLD 5 years from now 10 years from now 25 Years from now - Laser focused L&D - Collaborative Eco system Individual choice in learning Genetic Analysis for L&D intervention 5 Years Onwards 10 Years Onwards 25 Years Onwards
  25. 25. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 25 | ©2013 LASSIB Society, All Rights Reserved. 7. ABOUT LASSIB SOCIETY LASSIB Society is a not-for-profit organization focused on ‘Nurturing Next Generation Governance Globally’. LASSIB Society’s mission is to create and provide the world's most useful ‘Governance Management’ resource center and a set of certification programs, available for Individuals, Organizations and Governments at the lowest cost. Based on the principles on Gandhian Engineering, we deliver cutting edge industry research and enhanced value to the community at large. LASSIB Society organizes multiple events, enabling face-to-face interactions and virtual interactions among the global community. 8. ABOUT LASSIB SOCIETY CXO ROUND TABLE CONFERENCES LASSIB Society hosts a series of high profile; power packed, peer-to-peer, invitation-only Round Table Conferences for C-Level executives with a focus on ‘Nurturing Next Generation Governance Globally’. These conferences are a rare opportunity for CXOs to network with fellow CXO’s, share their experiences, learn from other’s successes and best practices. These conferences consist of a predefined set of themes which are most relevant to the industry, in that specific location. The CXO panel for each theme is engaged in a brainstorming session to understand the current state of the industry, the challenges, best practices and industry outlook for the future. All inputs from these sessions are captured in the Industry Advisory Reports (IARs) like this one. These IARs are a valuable resource for the industry at large, and serve to provide key insights that can be used by industry leaders to shape the strategy for their organizations. Please refer to http://www.lassibsociety.org/ for details of all events of LASSIB Society.
  26. 26. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 26 | ©2013 LASSIB Society, All Rights Reserved. 9. LASSIB SOCIETY CXO ROUND TABLE CONFERENCE SUPPORTERS The Round Table Conferences would not have been possible without the support of the following: Minitab remains the world's leadingsoftware for teaching statistics. More students worldwide have learned statistics using Minitab than any other software. Minitab also is the software used most often in Six Sigma, the world’s leading quality improvement methodology. Lucid Infotech specializes in collaborative business productivity software. It's latest product, OneSpace, provides a secure corporate workspace for project, process and content management in an easy-to-use UI for quickest user adoption. 9 PIXELS Entertainment is an Integrated Professional Media and Entertainment (M&E) company which creates and produces large scale innovative and profitable media concepts across all areas of entertainment and brings in over a decade of industry experience in the areas of Film and TV. Their goal is to maximize client's growth potential by providingspecialized marketing services to expand their brand. They provide clients the opportunity to reduce their to- do list by enlisting 9Pixels to handle specific areas of expertise. 10. OTHER CONTRIBUTORS TO THE LASSIB CXO ROUND TABLE CONFERENCE Role Full Name Designation Organization IAR Editing Ms. Shilpa Kota Secretary LASSIB Society IAR Reviewer Mr. Pavan Kota Executive President LASSIB Society IAR compilation and Conference Lead Facilitator Mr. Rana Pratap Singh Executive Vice President LASSIB Society
  27. 27. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 27 | ©2013 LASSIB Society, All Rights Reserved. 11. HOW YOU CAN LEVERAGE AND SUPPORT LASSIB SOCIETY Although LASSIB Society is a not for profit organization, it does not believe in raising funds through charitable means, without providing direct value to the contributor. There are many different ways in which organizations, institutions, governments and individuals across the globe are working with LASSIB Society to deliver value to themselves and their customers. LASSIB Society is proud to be associated with all of them in developing and delivering cutting edge solutions that have not only delivered quantified business value to them but also added thought leadership to the industry at large. Below are some ways in which you can leverage and support LASSIB Society. Leverage Society for your initiatives Benefits to you Support to LASSIB Society Become an Individual or Organization Member of LASSIB. Visit http://lassibsociety. org to know more about LASSIB membership options. Access complete knowledge base including training materials, best practices, case studies, videos and webinars from LASSIB Society Network, learn and contribute to the fastest growing community of specialist, senior leaders from the industry Get latest updates, insights and research from the industry delivered to your Inbox Funds collected through membership fees are used to maintain and grow LASSIB knowledge base. Leverage Training and Certification in themes of Organization Excellence. Get trained from the leading experts from the industry who bring together years of experience and best in class training skills, tools and technologies Acquire not only knowledge but skills to implement the knowledge in real life scenarios Attain internationally respected certifications thereby adding value to your organization and yourself Join the growing panel of Accredited Training Providers (ATP) and Accredited Test Centers (ATC) of LASSIB Society to deliver value within your organization. Training and certification fees charged by LASSIB Society are the lowest in the Industry in order to ensure these key components are available within reach to masses. The fees charged helps cover the cost incurred by LASSIB Society for hiring trainers and issuing certificates. Consult with LASSIB experts to deliver business and customer value Solve organization problems, create strategy, deliver customer value through best practices and proven tools & techniques Consulting fees derived by LASSIB Society aids LASSIB to fund research, host events and provide free consulting services to organizations which cannot afford to pay yet. Participate in LASSIB Events Network, brainstorm, and learn from industry leaders, face to face, over exciting discussions Sponsorship costs and delegate fees assist LASSIB in conducting these events and spreading the awareness within the community. Participate and leverage Industry Research Understand the trends in the industry Identify common challenges and best practices Hear from experts on future forecasts By participating in building these reports, you provide the opportunity to LASSIB to share your knowledge with the rest of the industry. Please refer to http://www.lassibsociety.org for details on LASSIB Society or Send a note to contact@lassibsociety.org to get connected to a LASSIB consultant or Call +91-9246185187 (India) to speak to a LASSIB Society Evangelist directly.
  28. 28. LASSIB Society | Industry Advisory Report on Learning and Development 2013 Page| 28 | ©2013 LASSIB Society, All Rights Reserved. USD 30/- INR 999/- Orderadditionalcopiesathttp://research.lassibsociety.org/ Headquarter Address: #5-62/9/22-B, V. V. Nagar, Street No. 8, Habsiguda, Hyderabad, Andhra Pradesh, India. PIN: 500007 Office: +91-40-40045614 | India Fax: +91-40-40045615 | Toll Free Number: 1-800-425-1388 Email: contact@lassibsociety.org| Website:http://www.lassibsociety.org/

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