LANSA Composer
The solution automates updating customer data in an
ERP application running on an IBM i server with data
fr...
Contents
How to automate processes that integrate legacy applications
Current situation describes the existing processes a...
Current situation
ACME Corporation operates an ERP application, which was purchased as a software package.
The ERP system ...
Requirements
The requirements are:
1. A self-service web application where customers manage their customer data.
2. Automa...
Solution: update customer data
2. The self-service web
application sends the
customer data to
LANSA Composer.
1. Customers...
Solution: customer data update processing steps
A business analyst builds the
script that LANSA Composer
uses to automatic...
Benefits realised from the automated solution
• The self-service web application reduced the customer service workload by ...
Find out more about LANSA Composer
http://www.lansa.com/about/contact-us.htmLANSA contact information all regions
info@lan...
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How to automate processes that integrate legacy applications using LANSA Composer

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This use case is based on a customer experience getting data from a customer information maintenance web application. LANSA Composer automatically reformats and then enters the data into their legacy ERP application.
Find out more about LANSA Composer at: http://www.lansa.com/products/composer-data-transformation-bpi.htm

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How to automate processes that integrate legacy applications using LANSA Composer

  1. 1. LANSA Composer The solution automates updating customer data in an ERP application running on an IBM i server with data from a web application. Customers maintain their data using the customer information web application. LANSA Composer accepts data from the web application, reformats the data, and enters the data into the ERP application automatically. How to automate processes that integrate legacy applications
  2. 2. Contents How to automate processes that integrate legacy applications Current situation describes the existing processes and highlights inefficiencies, manual processes and cost concerns. Current situation The requirements define the processes the company would like to automate and where to enhance existing processes. Requirements The solution describes how LANSA Composer can be used to implement the requirements including automating the processes. Solution The benefits highlight measurable outcomes, e.g. process efficiency and reduced costs, derived from implementing the solution design. Benefits This use case is based on a customer experience using LANSA Composer to implement an automated solution that achieved tangible outcomes.
  3. 3. Current situation ACME Corporation operates an ERP application, which was purchased as a software package. The ERP system is a 5250 legacy application that runs on an IBM i server. ACME receives advice of changes to customer data by email, paper mail, or phone calls. Customer service staff at ACME transcribe data in emails, paper mail, or phone call notes to update customer data using the customer module of the legacy application. Updating customer data is a manual process and prone to error, e.g. transcription errors occur when customer service staff enter the data. Transcription errors in addresses cause deliveries to incorrect addresses and fixing the problem makes deliveries more expensive. The data in email and paper mail documents is often incomplete, e.g. no zip code. Correcting the incomplete data adds to the time required to process the updates. How to automate processes that integrate legacy applications
  4. 4. Requirements The requirements are: 1. A self-service web application where customers manage their customer data. 2. Automate updating customer data in the ERP application. The self-service web application for managing customer data will be a new application and separate from the legacy ERP application. LANSA Composer will accept customer data from the self-service web application, and update the customer data in the ERP application automatically, using the terminal service to operate the ERP application programmatically. The terminal service imitates a person typing data using a keyboard. How to automate processes that integrate legacy applications
  5. 5. Solution: update customer data 2. The self-service web application sends the customer data to LANSA Composer. 1. Customers use the self-service web application to maintain their customer data. 3. LANSA Composer reformats the customer data into a stream of key strokes, and uses the terminal service to imitate a human operator updating customer data in the ERP application. How to automate processes that integrate legacy applications
  6. 6. Solution: customer data update processing steps A business analyst builds the script that LANSA Composer uses to automatically perform the steps required to receive the customer data, reformat the data for updating the legacy application, and send a stream of keystrokes to the ERP application. How to automate processes that integrate legacy applications
  7. 7. Benefits realised from the automated solution • The self-service web application reduced the customer service workload by eliminating administrative time required to fix incorrect or missing customer data • Updated customer data is more accurate, and available as soon as customers save the changed data • More mailed items reach the correct address thereby reducing returns and re-mailing costs • Fewer incorrect delivery addresses reduced courier costs LANSA Composer provides business process integration (BPI) tools used by business analysts to automate and integrate business processes. It is a simple, and cost-effective way to get business transactions in and out of your business systems with less human effort. How to automate processes that integrate legacy applications
  8. 8. Find out more about LANSA Composer http://www.lansa.com/about/contact-us.htmLANSA contact information all regions info@lansa.com AMERICAS info.france@lansa-europe.com France info@lansa.co.uk UK info@lansa.com.au Australia info-japan@lansa.jp Japan info.benelux@lansa-europe.com Rest of EMEA United States ASIA PACIFIC EMEA Singapore info@lansa.com.au Canada info@lansa.com Rest of Americas info@lansa.com

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