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Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
Scug nov system center day
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Scug nov system center day

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Overview of Service Request and runbooks in SCSM 2012

Overview of Service Request and runbooks in SCSM 2012

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  • 1. SCSM 2012 REQUESTFULFILLMENT WITHORCHESTRATORBelgian System Center Day
  • 2. Kurt Van hoecke Inovativ Belgium – Managing Consultant Kurt.van.hoecke@inovativ.beDieter Wijckmans Inovativ Belgium – Consultant Dieter.Wijckmans@inovativ.be
  • 3. OverviewService Manager enables controlled automationStandarization and automation in Service Manager2012Service Manager + OrchestratorDemo time...
  • 4. IT Service System Center Business IT-as-a-Service Management Integration Intelligence• Incident and • Self-service • New connectors • System Center Problem Portal to VMM & Data Warehouse Management • Service Catalog Orchestrator • OLAP support• Change and • Role-based • Improved for reporting and Release offerings connectors to drilldown Management OM, CM & AD• Service Request • Orchestrator Fulfillment runbooks• Service Level • VMM Private Agreement (SLA) Cloud support integration
  • 5. OPTIMIZE AND EXTEND EXISTING DELIVER FLEXIBLE AND LOWER COSTS AND IMPROVE INVESTMENTS RELIABLE SERVICES PREDICTABILITY Integration Orchestration Automation  Optimize heterogeneous  Accelerate time to value with  Enable IT resources to focus on environments with integration flexible process workflows work that adds business value packs  Improve service reliability across  Reduce error-prone manual  Easy–to-extend platform for multiple tools, systems, and activities while lowering costs building custom integrations with department silos the Quick Integration Kit (QIK)
  • 6. IT Service Management best Leverage System Center Service Consumerspractices in the box investments Business AnalystsIT Governance Risk and Populate CMDB with connectors End UsersCompliance
  • 7. How does it come together?
  • 8. Service Manager Self Service Request Management Systems Automation for IT Pros Standardized IT Process Automation Heterogeneous Support Governance and Compliance Customer & Partner Extensible
  • 9. Uses NEW Orchestrator 2012 REST-based Web Service to synchronize runbook definitions, invoke runbooks with parameters and get runbook results. Service Manager Connector for Orchestrator Uses Service Manager API to allow runbook authors to interact with Service Manager objects. Allows Runbooks interact with CMDB, Service Manager Work Items, use Service Manager Templates, interactOrchestrator Integration Pack for with attachments, etc. Service Manager
  • 10. DW Portal: Role-based Access, Self Service PRESENTATION Service IT Service and Request Offerings Catalog: Service Offerings CMDB DATA Models / Objects: Request Processing: Business process WF engine Notifications Quota, Access, Costs, Templ Business Events CMDB Services, Clouds, ates, VMs, enables Subscriptions Request Processes WI activities Approvalsstandardization Runbooks Monitor Invokeand compliance WORKFLOW Request processes drive automation Orchestrator: IT process automation AutomationRun Connectors Integration Packs books Other IT OM VMM Systems
  • 11. 4 Service & Request Offerings 1. Connectors import cloud objects & VMM templates, including SCO SLA Private Cloud Applications Users runbooks Knowledge Service 2. Admin creates SM VM Provisioning Access Requests templates to capture Provisioning Schedule business process and the Request Fix for Request Quota role of runbooks within 5 Cost Request Cloud Service Increase the process 3. Admin defines modelsUser Roles Business Process and defaults to 2 Data and Process Templates 3 Self service models and defaults standardize offerings (standardized configurations) (Quotas, access tiers, costs) 4. Admin specifies Review Runbook Email interaction with users – Work Items create questions and map to CMDB data (in-progress processes) Review Runbook Email 5. Admin configures access roles to the offerings 1 CMDB Objects Data Sources (OM, AD, VMM, S Runbooks Clouds Templates Services VMs Fabric Users CO, CM)
  • 12. Service Catalog - Request Offering 1. SCO Connector syncs Runbook data to CMDB 2. Admin uses SM task to create RB activity w/ parameters mapped to properties 3 3. Admin adds to request template includes RB CMDB 4 activity, added to Service Request Template Catalog 4. User creates SR from Service Request 5 request offering 5. Runbook invoked with Invoke SCO Web Service user inputs 6. SM workflow monitors RB status Monitor SM Runbooks FolderRunbook Activity 6 SM Runbook Items 2 SCO SCO Runbook SCO Runbook Connector SCO Runbook 1
  • 13. Completely New Portal Silverlight web parts hosted in SharePoint Foundation 2010 or higher Customize out-of-box web parts using SharePoint admin tools Extensible via SharePoint extensibility for hosting web partsPortal Features Service Catalog Scoped to User Roles Customizable, Dynamic Forms
  • 14. Service Request Request Offering maps User Input Service Offerings is a Templates defines to Service Request Template collection of requests business processes Author Author Author Request Offerings Service OfferingsRequest Template Processes defined Dynamic Request Service Catalog here drives Form on the Portal Portal home automation page Request triggers Workflows, approvals, notificatio ns as defined by processes in Role- templates based access Integrated CMDB Runbooks Clouds Templates Services VMs Fabric Users
  • 15. DEMOIT as a Service with ServiceManager 2012:Automated Activities withOrchestrator
  • 16. Create Orchestrat SCSM Request OS Service Request Runbook Deploy SCO or Templates Deploy Created Invoked computerRunbook Connector SM Admin SM Admin End User SCCM Admin
  • 17. RECAP Session Objectives: Overview of Orchestrator Runbook Activities in Service Manager 2012. Demonstrate new features Key Takeaways: Service Manager 2012 enables IT as a Service Portal, Service Catalog & Service Request Automation for standardization
  • 18. Thanks to our sponsors

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