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Automatic Password Reset (APR) Name, Title Email, Contact info
The Pain: Enterprise Password Challenges Challenge #1: Lower costs at the IT help desk Challenge #2: Increase security for password resets Challenge #3: Increase efficiency by enabling self-help The Solution: The Nuance Password Reset Application
Introducing the Employee Productivity Suite - A building block approach to introducing speech Flat File, LDAP, etc PBX/IVR Speech-Enabled Employee Directory EPS Base Unit
Nuance Employee Productivity Suite
EPS base unit automatically synchronizes with corporate employee directory
Leverages the fact that every company has an employee directory but aren’t harnessing the true power this directory can bring.
EPS: The foundation for supporting speech base applications to increase organizational communications and business processes. The building blocks to simplifying communications Internal Dialer Automated Password Reset Emergency Broadcast Messaging Speech Attendant/ OpenSpeechAttendant EPS Base Unit Speech-Enabled Employee Directory
Automate the tasks required to service password resets
No agents…. just your voice and a phone!
Secure voice biometric front-end allow users to authenticate themselves and reset their own passwords
Leverages your current security environment
Ensures strong password policies and discipline
Ensures Corporate authentication protocols are followed
Integrated with password reset packages and back-end systems
Very Compelling ROI!
APR Step by step…The Caller Experience 1 2 3 The caller dials the password reset number and is prompted to say an identifying phrase, such as a phone number or a name. Phrase can be configured to meet any corporate policy The system compares the voice to the voiceprint on file for the caller . If the voiceprint matches, the system issues a new password to the caller
APR how does it work? Behind the Scenes… 1 2 3 Powerful voice biometric algorithms are applied to caller’s voice, encrypting it and creating a mathematical, binary voice print that is unique to that person. This voice print serves as the “fingerprint” for that caller, using over 80 characteristics of the human voice. The caller’s voice is quickly and efficiently compared to the voice print on file, allowing users to progress further in the call flow once authorized The caller can choose which system to reset, and the appropriate connector handles the reset of the backend system, retrieving/setting the temporary password, and resetting the system at the same time. Other options such as expiry dates, strong password enforcement, and others are also possible
The Technology -How It Works: Enrollment Enroll password Speak 1-3 times 0 1 2 3 4 5 6 7 9 0 0 1 2 3 4 5 6 7 9 0 0 1 2 3 4 5 6 7 9 0 Provide I.D. (Acct #, policy #, 1-time PIN…) Analyze speech to create voiceprint Store in voiceprint database