Training That ResonatesA Case Study of eLearning at the Fairfax Connector                 Paul Cupka         Maintenance T...
Introduction The Traditional Role of the OEM in  Delivering Training The Opportunity to Improve Business  Performance T...
The Team Fairfax Connector MV Transportation New Flyer Institute
The Traditional Role of the OEM in          Delivering Training Not Much Has Changed in 20 + Years Class is in Session!...
Class is in SessionBEST CASE – Students thatWANT TO LEARN - AnENGAGING Instructor thatprovides quality material           ...
Like Drinking from a Fire Hose   High Volume of    Training over a Short    Time Frame   No Ability to Meet    Individua...
Learning is about the intensity ofthe engagement. It has almostnothing to do with the amount ofmoney spent or seats filled...
The Needs of Fairfax Connector and         MV Transportation Highly Visual and Interactive Training that  would Engage ou...
The Fairfax Connector Project with        the New Flyer Institute Course titles selected to improve business  performance...
The Impact on the Team They Want To  Learn They are Part of  the Project Our Expectations  are Much Clearer
The Impact on the Team               They Embrace               Accountability –               3 Page               Inspec...
Want to Make an Impact?                                   Low Impact                 High ImpactValue to the Business     ...
TOP 5 TAKEAWAYS•   Define what business problem you are    trying to solve•   Get to the root cause of the problem•   Crea...
Thank You
Need More Help?Jose Pineda –Fairfax County  Jose.pineda@fairfaxcounty.govPaul Cupka – MV Transportation  Paul.cupka@mvtran...
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eLearning at the Fairfax Connector_APTA Bus Conf 2012

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A Case Study on our eLearning Project with the Fairfax Connector

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eLearning at the Fairfax Connector_APTA Bus Conf 2012

  1. 1. Training That ResonatesA Case Study of eLearning at the Fairfax Connector Paul Cupka Maintenance Training Manager MV Transportation Keith Sheardown Lifetime Care Solutions New Flyer Industries
  2. 2. Introduction The Traditional Role of the OEM in Delivering Training The Opportunity to Improve Business Performance The Fairfax Connector eLearning Project The Impact on the Team Top 5 Takeaways
  3. 3. The Team Fairfax Connector MV Transportation New Flyer Institute
  4. 4. The Traditional Role of the OEM in Delivering Training Not Much Has Changed in 20 + Years Class is in Session! Learning Through the Fire Hose of Knowledge They Came – They Trained Us – They Left
  5. 5. Class is in SessionBEST CASE – Students thatWANT TO LEARN - AnENGAGING Instructor thatprovides quality material WORST CASE – Students that DON’T WANT TO LEARN – an Uninspiring Instructor with poor material
  6. 6. Like Drinking from a Fire Hose High Volume of Training over a Short Time Frame No Ability to Meet Individual Learning Needs Not Highly Accessible Can be more about filling seats than learning outcomes
  7. 7. Learning is about the intensity ofthe engagement. It has almostnothing to do with the amount ofmoney spent or seats filled in aClassroom.
  8. 8. The Needs of Fairfax Connector and MV Transportation Highly Visual and Interactive Training that would Engage our People Staff at all Three Divisions Could Access On-Demand – Available in Smaller Segments Content that would Help to Improve Reliability and Performance – Available Over the Life of the Bus
  9. 9. The Fairfax Connector Project with the New Flyer Institute Course titles selected to improve business performance at Fairfax Connector 2 Day workshop to identify SMART Objectives and Storyboard Web-based eLearning Platform PM Inspection Course – 3 Week Effort to Improve PM Inspection Package
  10. 10. The Impact on the Team They Want To Learn They are Part of the Project Our Expectations are Much Clearer
  11. 11. The Impact on the Team They Embrace Accountability – 3 Page Inspection Package Grew to 15 Pages
  12. 12. Want to Make an Impact? Low Impact High ImpactValue to the Business Analysis of Major PM Training that targets Value High Contributors to Road key failures and Calls causes of Road Calls Training on Preventive Value Bus Orientation Low Maintenance Training Inspections Impact on Reliability
  13. 13. TOP 5 TAKEAWAYS• Define what business problem you are trying to solve• Get to the root cause of the problem• Create S.M.A.R.T. objectives for your training investment• Create highly visual content and involve your entire team• Make it highly accessible (Pull vs. Push)
  14. 14. Thank You
  15. 15. Need More Help?Jose Pineda –Fairfax County Jose.pineda@fairfaxcounty.govPaul Cupka – MV Transportation Paul.cupka@mvtransit.comKeith Sheardown – New Flyer Institute Keith_sheardown@newflyer.com

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