CRM/DMS DealerPoint for for truck and commercial vehicle dealerships.

1. Specialized CRM for truck and commercial vehicle dealerships
DealerPoint

2. Development and
implementation of a
specialized CRM for truck and
commercial vehicle
dealerships
DealerPoint is:
Optimization of sales
processes and customer
service
Our work has already helped more than 250 dealers to increase the vehicle
and maintenance service sales, adapt their business to market fluctuations.

3. What problems do we solve:
Lack of control over the managers at the stage of the customer search and commercial
offer confirmation.
Fragmented customer base.
The loss of customer base when the manager is dismissed.
The lack of history of the commercial offers and contacts with the client.
The lack of accurate reports on the number of customers found, of the commercial offers
sent, of the appointments and meetings, letters, phone calls and their results registered.

4. How DealerPoint preserves the customers
DealerPoint automatically creates a report on the number of the customers registered.
The manager can not remove customer data or unload it from the system himself.
Customer database with comments and events remains in the dealer`s database.
The manager inserts the information for each contact into the
CRM:
- Information about the buyer
- Contact data of the decision-maker
- Need assessment results
- Comments
- Business plan and the results of negotiations
- Schedules further events

5. How DealerPoint preserves the customers

6. How DealerPoint controls managers:
Each incoming and outgoing calls of the manager is registered
in CRM:
The personal customer card with the following
information is automatically created:
- The fact of a call
- The comments of a manager
- Date And time of call
- A Conversation recording is also attached to the card
Synchronizing CRM with managers` e-mail allows managers to track
the history of correspondence with potential customers directly from the
customer cards. CRM will take care of each E-mail so that none of them
remains unanswered.

7. The editing tools and the history of commercial offers
Create high-quality commercial offers and
send them to your customers in a few clicks
using the convenient editing tools.
Each change in the document will
automatically be recorded in the commercial
offer history.
You can always keep track of what changes
have been made to your customers` offer
during the negotiation.

8. The editing tools and the history of commercial offers

9. DealerPoint is always at hand
Control planning and performance of the meetings of your managers with the
potential buyers.
Ability to work with mobile devices will allow the manager directly at the meeting:
- clarify the needs
- change the commercial offers
- print out the contracts

10. Reports and Control
Make decisions based on accurate data on the work of yor
employees.
CRM DealerPoint gives you the daily chance to estimate:
The number of "cold" calls made by the managers
Number of incoming calls to the managers
The number of new potential customers
The number of commercial offers sent to potential customers
The number of meetings appointed and held with clients
The amount of overdue contacts
The number and causes of failures

11. Reports and Control

12. Value of DEALERPOINT
Productive
marketing
High yield business
Predictable service
Fast leasing
Profitable Trade-in
Communication simplicity
Controlled sells
DealerPoint
Well-timed logistics

13. DEALERPOINT features and capabilities
IP Telephony
Company-wide
mobile telephony
(NEW)
E-mailing
history
Dealer website
Other services
Commercial
offers
DealerPoint
Accounting software
integration

14. Cases:
LLC “Megacar”
It was revealed, that:
- Managers spend half of the time to create a commercial offer
- Phoned insufficient number of new contacts
- Didn`t work with old customers who seemed not enough interesting to them
What has been done:
CRM helped to reduce the time to create commercial offers to keep it for the cold calls
Formed a daily plan manual dialing and sending new contacts
Rang, and returned to work the old, abandoned customers
The result of the CRM DealerPoint implementation:
- The working process of the managers was changed
- 5 additional deals concluded with the previously abandoned clients, bringing the total profit of
10 000 USD (the cost of 5 years CRM ownership)
- 27 new promising contacts were made by each manager

15. LLC “TransCargo”
The situation before the CRM implementation:
- Managers were hiding the fact of getting the agency fee from leasing companies
- They transferred the customer database to other dealerships, including dealers of other brands
for the personal benefit
- After the dismissal of the manager the customer base was lost
What was done:
- Corporate Mobile telephony was integrated with CRM
- Sales Director listened to the call history of all cases of agent`s commission absence
from leasing companies
The result of the introduction:
- Increased deals with agent`s commission payments to the dealership +63%
- One manager was fired for “reselling” the customer data to competitors
- The entire customer database of the dismissed manager was handed to a new manager
without loss of information
Cases:

16. Price & Conditions
Number of users - unlimited
Teaching is held on-line of all the employees
Support is provided by phone, Skype, email
Upgrading to new versions is included
Integration with IT service dealers and distributors is included
The license cost is $ 0
The subscription fee is 200 $ per month
DealerPoint

17. Contact us to set the convenient date and time for the demonstration!
www.dealerpoint.biz
Try the multifunctional CRM DealerPoint for Free!
DealerPoint