1. Dedicated website for tech support
kramer-tech.pl

2. Main purpose
• Source of technical information for Polish dealers/installers
• Access to information which is not available on global webiste (programming manuals,
YT films, online trainings etc.)
• Dealers can take part in online trainings on-demand 24/7
• Online tool for our service department (download section for RMA procedures,
warranty information and RMA online form) – great help for service manager!
• Webiste created with WordPress – 100% free of charge
• Online tests located on external server www.testportal.pl – also free of charge!

3. www.kramer-tech.pl

4. www.kramer-tech.pl
• Website contains followin sections:
• Main page (short introduction)
• Service
• Training materials
• Price lists
• Documentation
• Register
• Log in
• Contact

5. www.kramer-tech.pl
• Apart from Service, all sections
require login and password to access
information
• To receive login and password, user has
to fill short form – full name,
company, contact details and
subscribtion to newsletter
• Once we receive registration details,
login and password is created
MANUALLY after we verify all details
(after phone conversation)

6. Service
• Documents for download:
 Service procedure
 RMA form
 Warranty and return terms
• Online RMA form – instant
notification to Wojtek’s email with
all necessary data

7. Training section
• Training materials: YouTube films,
programming manuals and pdf files
• Direct link to online tests and egzams
• Tests and egzams require access code
(automatically generated and send by
email)
• Tests results are verified by Kramer PL
staff and rewarded with certificate
• LOGIN AND PASSWORD REQUIRED FOR ACCESS

8. Price lists section
• LOGIN AND PASSWORD REQUIRED FOR
ACCESS
• Current SRP Polish pricelists

9. Documentation section
• LOGIN AND PASSWORD REQUIRED FOR
ACCESS
• Specs sheets prepared necessary
for public tenders

10. Contact section
• Contact details for Kramer PL
office, sales reps and service
department

11. How to improve this website?
• Graphic file header for website with name and Kramer logo > HQ marketing
dept.
• Constant update of new training materials > PL reps
• Current pricelists > PL reps
• In the future we can offer local language version of the website for
Slocak, Czech and Hungarian dealers > translation of small amount of
content to local languages by dealers/distributors from those countries

12. Summary
• Quick and easy access for service procedures and RM form > great help for
service department, less time spent on sending files and explaining
procedures
• Access to training materials which are not available on official Kramer
websites
• Quick access to current pricelists
• We can control who is using website (registration form and manually
created access)

13. Thank you!