Presilient Worldwide at a Glance


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A general overview of Presilient Worldwide's IT managed backup and infratructure services.

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Presilient Worldwide at a Glance

  1. 1. OVERVIEW
  2. 2. 2Business OverviewInternational Provider of IT Managed Backup and Infrastructure SupportServices• Managed Service Provider since 2000• Channel focused sales approach• Comprehensive services portfolio• Flexible pricing and engineering support models• 24/7 IT Operations Support Center (ITOC)• Robust Service Operations Support (SOS) system• Dedicated service account management• Customer care focused on continuous improvement• Operational and engineering excellence
  3. 3. 3About UsOrganizational & Operational Strength• 24/7 Information Service Desk and Call Center located inColorado– Tier I, II, and III support• 3,000+ partner supported customers in 9 countries• Manage over 5,000 service tickets per month• Manage 67 remote sites• 1400 servers under backup management• Protected 47 Petabytes of customer data in 2012• Over 150+ man years of IT management experience• 100% restore success rate
  4. 4. 4Sales Strategy• Service Provider Partners– Public Data Center Operators– Hosting Companies– Collocation Facility Operators• Channel Partners– Value Added Resellers– Consultants/Agents– OEM’s– SaaS• Enterprise– Legacy Customers
  5. 5. 5Certified PartnerProgramPeople• Analysis – ITOC, Engineers, and SAM team provide detailed reporting andin depth insight to help maximize the value of existing IT investments –hardware, software, people, and processesProcess• Operational Expertise – Years of experience and core focus empowers youwith proven processes and an advanced tool-set to ensure all ITinfrastructure components are performing efficientlyPrograms• Outsourcing Services – Flexible pricing models and service offeringsprovide selective and comprehensive options allowing your team time tofocus on your core business initiatives
  6. 6. The Culture of ITManaged Services
  7. 7. 7Our Managed ServicesPortfolioSelective and customizable services designed to meet specificneeds24/7 remote monitoring, administration and management ofthe environmentFlexible pricing modelFlexible engineering support modelSophisticated tool set for performance monitoring and tuningComprehensive reporting portalCustomer centric service focusMonthly/Quarterly performance reviewGridWatchInfrastructureGridManageBackupRemoteStorGridManageDiskGridManageServerGridWatchMessaging
  8. 8. 8GridWatch InfrastructureComprehensive Monitor/Alert & Notification• Monitor/Alert/Notify service• Comprehensive Coverage Plans• 24/7 Incident Handling• Custom Escalation Procedures• Industry Tested Alert Thresholds and Filters• Monthly/Quarterly Performance ReviewsLet us Help you Understand How your IT Infrastructures arePerforming….in Real Time!Maximize Visibility – Optimize Performance – Minimize Risk
  9. 9. 9GridManage Backup• Comprehensive Remote BackupManagement– Incident, Problem, and PatchManagement• Off-Site Tape Archive Management• Service Requests (Administrative Tasks)– Restores– Add/Remove Servers– Change Schedules/Retentions– Media Management– Upgrades & Expansions• Manage 3rd-Party Vendors• GridWorks Portal/Reporting– Backup & Restore Success Rates– Backup Sizes & Durations– Throughput & Schedule Management• Monthly/Quarterly Performance Reviews100% Data Restoration Guaranteed
  10. 10. 10RemoteStor• Over-the-Wire Backup and Replication• Backup of primary data across theWAN• Data stored at remote SSAE 16 datacenter on Presilient Worldwide-ownedstorage infrastructure• Utilizes EMC/Avamar data de-duplication software– Protects file systems anddatabases• Enhanced BC/DR through automatedoffsite data replication• Data transmitted through VPN Tunnel• Utility pricing modelOff-Site Storage with 100% Data Restoration Guaranteed
  11. 11. 11GridManage Server• Comprehensive Server InfrastructureManagement• Remotely administered servermanagement• Complete incident & problemmanagement• Configuration & patch management• Infrastructure application management– VMware, Citrix, and Exchange• Remote administration– User Admin, Upgrades & Tuning• 3rd party vendor management• Flexible engineering and supportmodelTimely and Effective Management of Storage Growth
  12. 12. 12GridManage Disk• Comprehensive Disk Administration &Management• Remotely administered solution set– (SAN, NAS, DAS & SAN Fabrics)• Complete incident/problem/patchmanagement• Remote administration– Add/remove servers– Snapshots, clones and replication– LUN provisioning and allocation– Fabric zoning• 3rd party vendor managementTimely and Effective Management of Storage Growth
  14. 14. 14IT Operations Center(ITOC)• Located in Colorado• Trained and Certified ITSpecialists• Comprehensive IncidentManagement• Full Administrative Services• Generator Backup• Fire-Suppression System• Dual HVAC Units• Badge Access Security• Redundant Internet Circuits• Fully Redundant IT Systems
  15. 15. 15GridWorks SOS• Integrated IT Operations Toolset– Enables remote delivery of ITManaged Services• GridWorks collects data from existingIT Infrastructure– Network, Servers, Applications,Storage and Backup• GridWorks facilitates all interactionswith Presilient Worldwide– Request administrative services– See health and performanceinformation– Receive alerts, reports and statusupdates– Track configuration information– Check service statistics– 3rd-party maintenance
  16. 16. 16Sales and MarketingSupport• Integrated IT Operations Toolset– Enables remote delivery of ITManaged Services• GridWorks collects data from existingIT Infrastructures– Network, Servers, Applications,Storage and Backup• GridWorks facilitates all customerinteractions with Presilient Worldwide– Request administrative services– See health and performanceinformation– Receive alerts, reports & statusupdates– Track configuration information– Check service statistics– Manage 3rd-party maintenanceactivitiesNetworkServersStorageApplicationsBackupITStackIncluded with EVERY Service Offering!
  17. 17. Thank You