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Tech Talk: Social Media 101, Museum Association of Arizona, May 3, 2013
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Tech Talk: Social Media 101, Museum Association of Arizona, May 3, 2013


Presentation given at the Annual Meeting of MAA, 2013. The mission was to introduce participants to social media and using social media in a museum context.

Presentation given at the Annual Meeting of MAA, 2013. The mission was to introduce participants to social media and using social media in a museum context.

Published in Technology , Business
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  • Audience participation... RAISE HANDS
  • 150 institution, googling you, websites, go to platforms searched you out. 67% 30%
  • Why so many? different uses, users and strengths, lets explore!
  • Marilyn to do
  • Marilyn to do
  • Marilyn to do
  • 25-54 top age demos, tues wed and fri heavy use average 30 min. jobstack .com
  • links/ hash tag topics
  • links to blogs or other activities/ platforms
  • Marilyn to do
  • Marily to do
  • Marilyn to do
  • Marily to do
  • Kristy to do ** the social skinny, 2012 social media review*** 1 hr of footage uploaded every second Visitor collaborations In Gallery-Loops, audience uploads
  • plan 5 min, cut off if necessary. Questions about Platforms
  • worksheets to be available.
  • work book link, DMP (Tate?) Plans help guide content managers and other museum representatives when operating on social media platforms
  • optimize and ROI, use your vocab workflow and decision making (social media examiner)
  • Are you thinking its all too much? Here's where to start: 1. Pick a platform 2. Set aside social media time, 1 hr daily 3. Generate topic schedule 4. Post (content generation) 5. Continue the dialog 6. Schedule for future
  • what is engagement? define for audience
  • possible handout on basic evaluation


  • 1. Tech Talk: Social Media 101 Museum Associations of Arizona Annual Meeting, May 3, 2013 Kristy Van Hoven Marilyn Sklar Annie Larkin Nik Honeysett
  • 2. Social Media is... Social Engaging Transparent Motivating Above all its a Conversation
  • 3. Goals for today... * Understand platforms * Find a “voice" * Develop engagement and audiences * Understand applications, planning & measuring for success
  • 4. Are you connected? Social Media abounds in today's society. What platforms do you stay connected on? Facebook Twitter Google+ Flickr YouTube Pinterest interaction-to-connect-or.html
  • 5. Other platforms Some others that may be useful to museums HistoryPin Foursquare Collective Access Yelp Instagram TripAdvisor Picasa Vine (app) LinkedIn Tumblr ArtBabble Skype
  • 6. Are you really connected?
  • 7. What's the difference? Each media platform allows for you to connect with your visitors. But why so many?
  • 8. Facebook (1 billion users) A versatile platform that enables posting text, images, and video. * Collections * Fundraising * Education * Behind the Scenes * Advertise
  • 9. Facebook
  • 10. Google+ 343 million active users Source: Similar to Facebook Google Hangout - Live More exposure for museums Circles - Communicate with different audience Demographic - Majority men
  • 11. Google+ Marketing Membership Education Collections Advocacy Crowdsourcing Create your own way
  • 12. Google+
  • 13. Twitter (500 million users ) Quick Text Platform * Announcements & Advertise link to platforms/blogs conversation/ tweet-ups -- go live * Education
  • 14. Twitter
  • 15. Twitter
  • 16. Pinterest Visual platform Collections - Development - Exhibits - Educational Programs - Projects/How To Marketing - Branding - Marketing Research - Discover Trends Engage - Collaborative Boards - Ask Questions
  • 17. Pinterest
  • 18. Pinterest
  • 19. Flickr 87 Million Users S ource: Collections Online exhibition Audience Engagement Crowdsourcing Education
  • 20. Flickr
  • 21. Flickr
  • 22. Flickr
  • 23. YouTube (4 Billion views) Video Platform Collections- Behind the Scenes & How tos Education- Presentations & Curriculum User Generated content Evaluate "hits" and comments
  • 24. YouTube
  • 25. YouTube
  • 26. Questions??
  • 27. How do you choose? Questions to ask when deciding what platforms to launch. Find the platform that aligns with... * Who is my audience? stakeholders? * What is my time allocation? * What is my goal? mission? vision? * What and When will I post? * How do I define success?
  • 28. Who's in charge? Thoughts when considering a social media staff member... * Communication background * Collection comprehension * Mission and Vision comprehension * Time commitment/availability NO INTERNS, needs to be a professional voice
  • 29. Social Media Plans Things to keep in mind * Who posts? fields questions? fields concerns? * What is the content? Are there stakeholders? (donors, curators, volunteers, visitors) * Address current and future needs * Create a line item in budget (time and equipment)
  • 30. Social Media Policies DO double-check grammar &"voice" DO use popular Hashtags DO participate in & with your social media community DON’T plagiarize DON’T offend anyone or post negative comments DON’T post if in doubt
  • 31. Surviving the Trenches Where to start... 1. Pick a platform 2. Set aside time 3. Topic schedule 4. Post (generate content) 5. Continue the dialog 6. Schedule for future
  • 32. Building Engagement Helpful tips in building engagement... * Regular postings * Visuals (photos, videos, etc) * Research prior to posting * Know audience, * Respond to/acknowledge audience * Create partnerships
  • 33. Evaluating Engagement what is engagement? what is success? * Statistics/metrics/measurables * Online and Onsite Visitorship * Generated income & collection
  • 34. Promoting Engagement Where to? * EVERYWHERE * press releases/ promotional materials * program materials * other platforms How to? * Encourage participation * Respond to visitor needs
  • 35. What's next? * Continue to post * Evaluate successes and failures * Adjust style and content * Explore other platforms * Have FUN
  • 36. Resources Ask your staff, utilize hidden in-house talents Social Media 101 Facebook group Google Google Google... Museums 2.0
  • 37. Questions and Contact Us Facebook Group: MAA Social Media 101 Kristy Van Hoven Annie Larkin Marilyn Sklar