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    Real storygroup sample Real storygroup sample Document Transcript

    • Washington DC | Boston | London | The Hague | Delhi Dear Colleague, Are you looking to select the right technology and vendor, but distracted or confused by all your choices? You’ve come to the right place. Real Story Group evaluations are the most detailed, hard-hitting assessments you’ll find. Read the sample excerpt and decide for yourself. Remember, we work only for you, the technology customer, and never for vendors. That gives us the freedom to tell you the real story about Enterprise Collaboration & Social Software vendors. Of course, this sample covers only one of the 27 products we evaluate head-to-head in the complete Enterprise Collaboration & Social Software research. To get immediate access to all of the com- plete evaluations, see the order form on the last page. These evaluations will: • Save you time, by getting you to the best short list • Save you money, with expert negotiation tips • Save you the guesswork about each product’s weaknesses • Save you from picking the wrong vendor • Get your technology project off on the right foot Still not convinced? Let’s schedule a personal one-on-one tour. Call me: US: 1 800 325 6190 - Ext 113 Int’l: +1 617-340-6464 - Ext 113 UK: +44 (20) 3318 1911 - Ext 113 Best wishes, Tom Underhill Vice President P.S. Don’t just take my word for it. See what some of your peers have to say on the first page.US: 1 800 325 6190 · Int’l: +1 617-340-6464 · UK: +44 (20) 3318 1911 www.realstorygroup.cominfo@realstorygroup.com
    • The Enterprise Collaboration & Social Software Evaluation Report Comprehensive Product Evaluations Sample Edition, Sample License Vendors reviewed: Atlassian Jive Software OracleAwareness Inc. KickApps SAY Media blueKiwi LinkedIn SocialtextConnectbeam Lithium Telligent SystemsDemandMedia MediaWiki Traction Software Drupal Microsoft Twitter Facebook MindTouch Wetpaint Google Ning WordPress IBM XING
    • Don’t just take our word for it... “ The Collaboration & Social Software Research is by far the most exhaustive ” and comprehensive attempt to understand and evaluate the landscape of social software with an eye toward helping enterprises make smart decisions I’ve ever seen. John Eckman Senior Director, Optaros Labs“ The Collaboration & Social Software Research — the most comprehensive and ” detailed analysis of this rapidly developing marketplace available. Of particular value are the vendor profiles and the authors’ depth of knowledge and understanding. Dr. Martin De Saulles Principal Lecturer, University of Brighton, UK “ ” Setting aside the hype and buzzwords of social media technology, The Real Story Group offers a clear, objective and comprehensive review of software products and vendors with a specific focus on their applicability to the enterprise. Before embarking on a collaboration or social media project, this research should be any company’s first investment. Heidi Strom Moon Director of Marketing, CDG Interactive “ ” Finally, a review of Collaboration and Social Software that takes a critical look at these tools. I found it essential to understanding the promise of these solutions — as well as some important tool and vendor weaknesses. Alexander Deligtisch Founder, Spliteye Multimedia “ ” This is an extremely deep dive into the actual inventory of social and collaboration software products and platforms, with descriptions, ratings, feature matrices and screenshots. Scott Mark Blogger on Social Software www.realstorygroup.com
    • You’re on your way... This research excerpt from The Real Story Group provides: • The table of contents from our full Enterprise Collaboration & Social Software research • partial sampling of one of the Enterprise Collaboration & Social Software in-depth evaluations A available for customers Next Step: Join the thousands of enterprises around the world who use our research to make smarter decisions. You can either: • urchase a one-time, complete download of the all the P Enterprise Collaboration & Social Software vendor evaluations at: www.realstorygroup.com/Purchase/ • ubscribe to the Collaboration & Social Software research stream to S get all the same evaluations, plus fresh updates throughout the quarter or year, and direct access to our experts to answer all your questions at: www.realstorygroup.com/Subscribe/ Alternatively, submit a purchase order to info@realstorygroup.com. Have questions? We have answers. Phone – US: 1 800 325 6190 · Int’l: +1 617-340-6464 · UK: +44 (20) 3318 1911 Email: info@realstorygroup.com. Web: www.realstorygroup.com About The Real Story Group Founded in 2001 (as CMS Watch), The Real Story Group evaluates content-oriented technologies, pub- lishing head-to-head comparative reviews of leading solutions. We provide truly independent advice, and work solely on behalf of the technology buyer, never for vendors. www.realstorygroup.com
    • Table of ContentsTable of ContentsExecutive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1A short intro to key concepts and individual vendor strengths and weaknessesPart 1 – How to Use This Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10A guide to navigating the evaluationsPart 2 – Introduction and Business Case for Social Software . . . . . . . . . . . . . . . . 12Key conceptsPart 3 – Social Software Dissected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21How Collaboration and Social Software tools really workPart 4 – Common Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Part 5 – Social Software Product Comparisons . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Overview of the Landscape: Growth and Confusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Examining Basic Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 How We Categorize Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Matching Features to Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Platform Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Specsheet Summary: Platform Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Capabilities Summary: Platform Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Business Services Summary: Platform Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Usage Summary: Platform Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Google: Google Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 IBM: Lotus Connections / Quickr . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Microsoft: SharePoint 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Oracle: Beehive 1.5 / WebCenter 10g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Social Software Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Specsheet Summary: Social Software Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Capabilities Summary: Social Software Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Business Services Summary: Social Software Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Usage Summary: Social Software Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Awareness Inc.: Awareness Summer 08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 bluekiwi: bluekiwi 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Connectbeam: Spotlight 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 Drupal: Drupal 6.10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262 Jive Software: SBS 4.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • i Sample Edition, Sample License
    • Table of Contents Telligent Systems: Community Server / CS Evolution . . . . . . . . . . . . . . . . . . . . . . . . . 312 Traction Software: TeamPage 4.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325 Wiki Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Specsheet Summary: Wikis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350 Capabilities Summary: Wikis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354 Business Services Summary: Wikis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355 Usage Summary: Wikis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356 Atlassian: Confluence 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357 MediaWiki: MediaWiki 1.15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369 MindTouch: MindTouch 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379 Socialtext: Socialtext 3.6.4.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388 Wetpaint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400 Blog Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408 Specsheet Summary: Blogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410 Capabilities Summary: Blogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412 Business Services Summary: Blogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413 Usage Summary: Blogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414 WordPress: WordPress 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415 Google: Blogger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433 SAY Media: Movable Type 4.34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 White-label Community Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464 Specsheet Summary: White Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467 Capabilities Summary: White Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471 Business Services Summary: White Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472 Usage Summary: White Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473 KickApps: KickApps Platform 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474 Lithium: Lithium Social CRM Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484 Ning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504 DemandMedia: Pluck SiteLife 3.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517 Public Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537 Specsheet Summary: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539 Capabilities Summary: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542 Business Services Summary: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543 Usage Summary: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544 Facebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545 LinkedIn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557 Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • ii Sample Edition, Sample License
    • Table of Contents XING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577Chapter 6 – Key Advice to Enterprise Social Software Customers . . . . . . . . . . . 588Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598Vendor Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • iii Sample Edition, Sample License
    • Part 5 – Social Software Product ComparisonsPart 5 – Social Software Product Comparisons NOTE: This is an excerpt from the 23-page review in the full researchMatching Features to Requirements To help you compare and evaluate products based on your requirements, we will use the following charts from the feature set and scenario discussions in the previous sections. For comparisons across related products, consult the category introductions, below.Functional Business Services Social Software technology can be broken Business Services down into a set of at least eleven functional Blog services. Of course, not all tools offer all Wiki services, and some “pure-play” products — Project Tracking & Participation such as standalone blog and wiki tools — offer Multimedia Info Ranking & Filtering only one or two services, but do them File Sharing comparatively well. Microblogging You’ll want to match up tool capabilities with Discussion your particular needs in this area. Presence / IM People FindingTechnology Services Overview Technology Services overall can be broken down into two broad categories: • Application Services, which are business-user facing and are fairly Capabilities universal. They deal with common, user-facing services across all the tools we cover in this report, though certainly Application Services not every product can or should Spam/Naughty Filtering Author, Editing, Commenting incorporate all these services. Personalization Repository Services Workflow & Process Mgmt Handheld Delivery Feed Ingest & Production Vocabularies & Tagging Search© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 1 Sample Edition, Sample License
    • Part 5 – Social Software Product Comparisons • Administrative & System Services, which are developer- or administrator- Capabilities facing. These services deal with the underlying plumbing (e.g., access control), as well as the overlying layers of Admin & System Services the tools (e.g., usability and Security & Access Control Scaling, Clustering, Failover internationalization). There is a tendency Backup & Restoration to overlook these services in the rush to Multi-instance Management implement software, but they are critical Reporting & Analytics to long-term success. Configuration Management Lifecycle ManagementVendor Intangibles Integration & Extension UI Customization UI Internationalization The “fit” of a particular vendor to your enterprise needs, culture, and orientation is Capabilities usually more critical to your overall success than the suitability of its offering. Vendor Intangibles “Vendor intangibles” are those other factors to Maintenance & Support consider when looking at a solution. In the Services & Channel individual product sections, we evaluate each Integration & Partnerships offering according to five critical “vendor Strategy & Roadmap intangibles.” Viability & StabilityUniversal Scenarios Explicitly or not, different Social Software Scenario Fits products target different use cases. Understanding the business scenarios that fit External better or worse for the different packages Branded Communities enables you to see deeper into their relative Reader Interaction strengths and weaknesses for your particular Partner Collaboration circumstances. Therefore, we have identified Professional Networking eleven common scenarios against which vendors can be judged. Each scenario Internal emphasizes to varying degrees the features we Project Collaboration elaborated in the previous section. Enterprise Collaboration Enterprise Discussion We break the eleven scenarios down into two Info Organization & Filtering broad categories: External and Internal. Knowledgebase Management • External scenarios involve social Communities of Practice networking and collaboration with Enterprise Networking people primarily outside your firewall. • Internal scenarios focus on activity that takes place primarily behind your enterprise firewall. We say “primarily” because in practice enterprise networks can get fungible, especially where collaboration is involved. Key to Vendor Charts© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 2 Sample Edition, Sample License
    • Part 5 – Social Software Product Comparisons Key + Product excels at this feature, relative to other products in the same category Product offers this feature − Product provides this feature, but is not as mature as its rivals – Product does not provide this feature in any meaningful way P Feature offered through a Partnership with another supplier© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 3 Sample Edition, Sample License
    • Capabilities Summary: Social Software Suites Telligent Systems: Community Server Traction Software: TeamPage 4.1 Connectbeam: Spotlight 3.1 Awareness Inc: Awareness Jive Software: SBS 4.0 Capabilities Drupal: Drupal 6.10 blueKiwi Application Services Spam/Naughty Filtering h arc Author, Editing, Commenting Personalization e Repository Services l res ful Workflow & Process Mgmt Handheld Delivery n Feed Ingest & Production le i ab ail Vocabularies & Tagging Av Search Admin & System Services Security & Access Control Scaling, Clustering, Failover h arc − Backup & Restoration e Multi-instance Management l res ful Reporting & Analytics Configuration Management n Lifecycle Management ble i Integration & Extension a ila Av UI Customization UI Internationalization Vendor Intangibles Maintenance & Support + Services & Channel Integration & Partnerships Strategy & Roadmap Viability & Stability© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 4 Sample Edition, Sample License
    • Business Services Summary: Social Software Suites Telligent Systems: Community Server Traction Software: TeamPage 4.1 Connectbeam: Spotlight 3.1 Awareness Inc: Awareness Jive Software: SBS 4.0 Business Services Drupal: Drupal 6.10 blueKiwi Blog − Wiki − Project Tracking & Participation − h Multimedia − e arc Info Ranking & Filtering res full File Sharing Microblogging le in ilab Discussion Ava Presence / IM Profiling / People Finding Key + Product excels at this feature, relative to other products in the same category Product offers this feature − Product provides this feature, but is not as mature as its rivals – Product does not provide this feature in any meaningful way P Feature offered through a Partnership with another supplier© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 5 Sample Edition, Sample License
    • Usage Summary: Social Software Suites Telligent Systems: Community Server Traction Software: TeamPage 4.1 Connectbeam: Spotlight 3.1 Awareness Inc: Awareness Jive Software: SBS 4.0 Scenario Fits Drupal: Drupal 6.10 blueKiwi External Branded Customer Communities − Customer/Reader Interaction − Partner Collaboration h arc Professional Networking e Internal l res Project Collaboration n ful le i Enterprise Collaboration Enterprise Discussion b Info Organization & Filtering a ila Knowledgebase Management Communities of Practice Av Enterprise Networking Key Product could fit this scenario or industry + Product designed to fit this scenario or industry, but you should test − Product might fit this scenario or industry, but may require more customization − Product very unlikely to fit this scenario or industry in any meaningful way P Feature offered through a Partnership with another supplier© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 6 Sample Edition, Sample License
    • Jive Software: SBS 4.5Jive Software: SBS 4.5 www.jivesoftware.comProduct at a Glance Specsheet Jive Software: Social Business Software 4.5 Summary Geography Primarily North America and Europe Whats New • New caching mechanism using Voldemort • Enterprise IM connectors for Microsoft Lync and IBM Sametime • Support for OpenSocial widgets with “Widget Studio” to add & customize Strengths • Unusually broad set of services in one package • Offers separate internal and external products off the same codebase • Strong Profile and Forum services support Networking and Discussion scenarios, and can scale across the enterprise for both • Six more in full Research Weaknesses • Poor formalization and output options for discussion threads and wikis makes the product less suited for Knowledgebase Management • Plethora of native services can be confusing and requires training • Surprisingly thin Administrative and System Services puts more burden on manual administration for backup, deletions, etc. • Mobile services tied natively to iPhone only • Dependence on third-party (OEM’d) modules sometimes backfires • You must install separate instances for each language pack • Three more in full Research Potential Fit See full Research Unlikely Fit See full Research Compare To Lithium, Drupal, Traction, IBM Connections, Awareness OS & Repository Wide support matrix for both operating systems and databases App Platform Installed: most standard Java application servers; or SaaS Client Browser: IE, Firefox, Safari, Chrome Licensing Subscription: US$59/user/year, with 25 user minimum. Optional modules cost extra. External communities priced on traffic Ownership / Size Privately held, VC funded/ 160 employees NOTE: This is an excerpt from the 27-page review in the full research© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 7 Sample Edition, Sample License
    • Jive Software: SBS 4.5Summary Coming from a long-time forum software vendor, Jive Social Business Software (“SBS”) is more oriented toward discussion than project-oriented interaction. “The Social Business allows and rewards open conversation between colleagues, partners, and customers,” explains a Jive white paper. In short, this is a very different product than, say, SharePoint. The vendor keeps adding more functionality — often OEM’d modules at a break-neck pace. And sometimes, Jive swaps them out just as quickly. The company itself is evolving at an equally brisk pace; with millions in VC funding, and an IPO projected for the near future, it’s continuously on the move. The product aims to combine a single user experience for wikis, forums, blogs, and profiles — and it largely succeeds. SBS is feature rich, and there’s a lot here that the typical implementation may never exploit. Like the other vendors at this tier... Continues in full research...Introduction Jive Software was founded in April 2001 by Bill Lynch and Matt Tucker, primarily as a chat and forum software vendor, and still develops those products separately today (Jive Forums and Openfire — which has recently been open sourced). With the Web 2.0 boomlet, Jive quickly morphed into developing a broader suite called “Clearspace” off its forum module, initially released in early 2007. With broad functionality, a slick AJAX-y interface, and the potential for programmatic extension, Clearspace quickly picked up many Fortune 500 customers. With version 3.0, Jive changed the name from Clearspace to “Social Business Software,” or just “SBS.” In doing so, the company tried to get out in front of what it hopes will become a new standard three-letter acronym, one that might appeal more to senior enterprise decision- makers than monikers like “Web 2.0,” “Social Software,” or even dowdy old “Collaboration.” You can read too much into a product name change, but it also seems to reflect a new seriousness within a company that previously projected a more new-age culture. Jive has major customers such as Nike and a slew of technology companies like Toshiba, Philips, VMWare, Intel, Cisco, EMC, and Toshiba. The vendor currently exudes a VC-fuelled confidence set on becoming the Facebook of the enterprise. Raising $7m with Sequoia in 2007, it received an additional $30m in funding in 2010. Tony Zingale has been serving as interim CEO since 2008, and under his lead, Jive opened a Silicon Valley HQ (in Palo Alto), in addition to the existing Portland, Boulder, UK, and Germany offices. In short, everything’s prepared for an IPO in the near future. Probably because of this, the company continues a hectic release schedule. The “Foundation” is the base platform. Current version 4.5 came out in June 2010; version 4.0 was released in October 2009 (only seven months after the previous major release of 3.0 in March 2009), and 2.5 was released in August 2008. Version 5.0 is promised for the beginning of 2011. As you might imagine, many large enterprises can’t (or don’t want to) keep up with major releases at© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 8 Sample Edition, Sample License
    • Jive Software: SBS 4.5 the same pace. For this reason, even the version 2 of Clearspace was still updated as recently as July 2010 with version 2.5.28. Jive maintains that rather than sticking major version numbers on minor releases for marketing purposes, it actually considers them to be comprehensive releases. With a slew of improvements, additional modules, and connectors in each, this is probably true. In current version 4.5, the UI will still be very familiar to previous users. Most of the changes are fairly minor fixes and additions — but there are a lot of them. However, Jive’s major releases also tend to change major components in the “Foundation,” such as the search functionality in 4.5, which will require a full new indexing. Jive has also been aggressively OEM’ing third-party technologies, which surface in SBS as “modules.” These sometimes get swapped in and out within the year, which means that major components you may rely on could be outdated as soon as version 5 comes out at the beginning of 2011. Figure 1. The default view in SBS shows a set of “spaces,” as well as recently added content: blog entries, forum comments, and documents (wikis and files). Currently, the SBS “Foundation” can be supplemented with optional modules such as: • Analytics, to report on traffic and activity (integrated with the BusinessObjects BI OnDemand solution) • “Bridging,” which allows you to take external comment, discuss it internally, and follow up on the external community • “Office Connector,” which allows you to preview and annotate Office documents from within Jive, and synchronize the annotations back to the Office documents • Mobile, which allows iPhone users to use the Jive SBS Mobile app from Apple’s iPhone App Store© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 9 Sample Edition, Sample License
    • Jive Software: SBS 4.5 • SharePoint Connector, which exposes some SharePoint content in Jive, as well as adding Jive Web Parts to SharePoint • Video, for transcoding and serving videos as Flash • “Market Engagement,” which enables you to monitor social media for sentiments • “Enterprise IM,” which enables you to integrate Microsoft OCS or IBM Sametime instant messaging (new for 4.5) “Market Engagement” is a solution OEM’d from Radian6. In addition to this, the vendor also still offers “Insight,” renamed to “Discovery.” Jive OEM’d this from Networked Insights, a partnership that was announced with the release of SBS 3.0. The advantage with the Radian6 solution is that it’s possible to also use widgets with analysis results within Jive (where you can discuss the metrics). However, according to Jive, the Networked Insights module offers deeper analysis (and might be better suited for high-traffic, public communities). Jive makes a big thing out of having licensed “the full Twitter firehose,” i.e., the vendor has complete, real- time access to all tweets. However, it’s unclear how the vendor plans to make use of this. We can only assume it will be fed into Market Engagement. The “Office Connector” was introduced in 4.0 and OEMs DocVerse technology. The conversion of Office documents for preview in SBS is done through Open Office (as is customary on non-Microsoft platforms). The drawback to this is that not all documents will successfully convert. Most see a 95 percent success rate, though your mileage may vary. More importantly, shortly after the connector was introduced, Google suddenly acquired DocVerse, for use in its direct competitor, Google Apps. For now, the Office Connector is still available in 4.5, but Jive may be forced to look for an alternate solution in the near future. The vendor keeps somewhat quiet on the topic, but seems determined to either keep using DocVerse or find another alternative. Jive has open sourced its own Openfire chat/IM server, which now seems to be in the hands of a thriving community. If you don’t have an alternate solution there, you likely will want to install it, as well. It can be integrated with Jive using “Jive Connects.” SBS 4.5 also has Jive Connects for Microsoft OCS and IBM Sametime. Note that these require an extra license for “Enterprise IM.” As you can tell from this short history, don’t take Jive’s add-ons to the “Foundation” for granted. They have plenty of moving parts, and often have had little time to prove themselves in real-life scenarios. For example, some functionality requires a designated server, such as the Office previews. Others will be little more than the plugin to tie functionality into the Foundation. Version 4.5 introduces OpenSocial widgets, which are more superficial elements, and can be added by any user. The technical impact of certain marketed feature sets can be hard to gauge. This is not a system that’s easily upgraded with every new tempting feature; the fact that even Clearspace 2.5 is still in active duty speaks volumes. It doesn’t particularly help that the company’s marketing is a step ahead of the actual releases. Jive has announced major additions for version 5. Apart from “Jive What Matters,” which combines various activity streams into a coherent page. Version 5 will also inaugurate the “Jive App Market,” adding even more layers to the mix of modules, plugins, and widgets. Listening to Jive, you’d think these would already be in the current 4.5 release. Instead, they’re promises for 5.0, which is slated in the first half of 2011.© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 10 Sample Edition, Sample License
    • Jive Software: SBS 4.5 With SBS, it’s important to forget what was previously offered and announced, and to filter out what’s not yet available. Evaluate the current release available for download. You could (and probably will) run this “as-is” for the next few years. Jive has a tendency to get ahead of itself, but fortunately doesn’t forget those that are left behind.Business Services Business Services Collaboration & Discussion: Team Spaces Blog A “space” is the central organizing principal Wiki − here. You can set them up by topic, department, Project Tracking & Participation See Full research and enterprise wide — or according to any other Multimedia dimension. Unlike many other tools, spaces can Info Ranking & Filtering nest other child “sub-spaces” that inherit File Sharing permissions and other attributes. A space Microblogging “owner” configures them, and actually has a fair Discussion bit of flexibility in how to set them up, primarily Presence / IM Profiling / People Finding by adding or removing “widgets.” SBS comes with several widgets out of the box (such as polls, RSS feeds, and others), and you can build your own as well. Version 4.5 adds support for OpenSocial widgets, and offers a “Widget Studio” to configure these. The space owner drags them onto a page and configures them individually. Figure 2. A space owner can add widgets to a space from a pre-set collection, as well as any widgets your enterprise develops itself. Unlike many forum and collaboration modules... Continues in full research...© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 11 Sample Edition, Sample License
    • Jive Software: SBS 4.5Application Services Capabilities Personalization & Customization SBS offers a personalized tab called “Your Application Services Spam/Naughty Filtering View,” where you can organize and track tags, Author, Editing, Commenting spaces, and people that are important to you Personalization (Figure 142). The people you follow become a See Full Research Repository Services bit like “friends” in Facebook; you can mouse Workflow & Process Mgmt over their names to see what they’ve been Handheld Delivery doing recently. Feed Ingest & Production Vocabularies & Tagging Repository Services Search What SBS lacks in Lifecycle Management (see below) it makes up for — to some extent — in basic Repository Services. SBS has useful versioning and rollback services, including side-by-side compare (useful for wiki changes in particular). The product also has version control, which locks down items when you click “Edit.” Continues in full research...Architecture The core architecture has changed little since 2007. SBS is a Struts-based Java application that runs off servlets and Java objects (but thankfully, no complicated EJBs). You need to run an application server with JDK 1.6 or higher, and a relational database. The company recommends a combination of Linux, Sun JDK, Tomcat, and Postgres, but many other combinations are “certified,” while others are simply “supported.” SBS employs several other open source packages, including... Continues in full research...© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 12 Sample Edition, Sample License
    • Jive Software: SBS 4.5Administrative & System Services Capabilities Administrative With respect to Security and Access Control, Admin & System Services SBS will connect to your LDAP or Active Security & Access Control Directory repository for basic authentication. Scaling, Clustering, Failover − Permissions get checked at the space level. This Backup & Restoration See Full research is convenient for scenarios where content is Multi-instance Management more dynamic than the different groups in the Reporting & Analytics system. It does mean, though, that as you create Configuration Management Lifecycle Management new groups, you need to go through each space Integration & Extension and set permissions accordingly. UI Customization Administrators have fine-grained control over UI Internationalization these settings, but you’ll probably want to avoid the temptation to get too cute here, or you may have a lot of help-desk inquiries. Like several tools at the tier above, RSS feeds and search results get permissions-trimmed — again by space rather than document. This is essential for enterprises with sensitive information that can keep it within a locked down space, but will add some processing overhead on feed generation. It is important to note that attached files do not have separate permissions from the discussion or wiki item to which they are appended. There is no document-level security like you would find in, say, SharePoint. (Again: Jive goes to great pains to explain that this is not a document management system.)© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 13 Sample Edition, Sample License
    • Jive Software: SBS 4.5 Figure 3. You set permissions on a space-by-space basis. Continues in full research...Vendor Intangibles In July 2010, the company announced it had Capabilities secured $30m in series C funding from Sequoia Capital and Kleiner Perkins. As interim CEO Vendor Intangibles Tony Zingale boasted, the last time those two Maintenance & Support + invested together “it was a company named Services & Channel Google.” The company says it achieved an 88 Integration & Partnerships research Strategy & Roadmap See full percent growth in revenue in 2009 (for a total of Viability & Stability some $100m). All signs are indicating that Jive is making a run for an IPO in the near future; in fact, the vendor is very open about all of these ambitions. As a company, Jive seems to be liked by its customers, several of whom are the kind of large, Fortune 100 firms that tend to avoid smaller vendors. In fact, Jive seems to target larger enterprises — or at least those customers with the Java chops to truly understand and customize what is not a simple platform. Some of those larger customers are pushing for more of the enterprisey, back-end functionality that you’ve seen by now is rather absent in this product, while others are pushing for© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 14 Sample Edition, Sample License
    • Jive Software: SBS 4.5 integration with enterprise systems that could offer those services (e.g., ECM products). Jive seems intent on adding more connectors, but for now, most of these are relatively superficial — perhaps because the vendor is still too small to develop on its own. As a result, Jive has... Continues in full research...Conclusion Scenario Fits Fundamentally, SBS tries to enable dialogue and communities around topics and information External that might be more amorphous and fluid than Branded Communities what you might initially presume when creating Reader Interaction − a more explicitly project- or department- External Collaboration − oriented SharePoint team site. Professional Networking − But having succeeded in maturing a Internal conversation to a point where the enterprise Project Collaboration See full research will take action, then what? At that point, you Enterprise Collaboration need to accept Jive’s functionally weak project Enterprise Discussion collaboration services — or ... Info Organization & Filtering Knowledgebase Management Communities of Practice Enterprise Networking Continues in full research...© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 15 Sample Edition, Sample License
    • To Order and Access ImmediatelyBuy and Download Immediately • Purchase a one-time, complete download of the entire Enterprise Collaboration and Social Software evaluation at: www.realstorygroup.com/Purchase/ • Subscribe to the Enterprise Collaboration and Social Software research stream to get all the same evaluations, plus fresh updates throughout the quarter or year, and direct access to our experts to answer all your questions at: www.realstorygroup.com/ Subscribe/Contact Us Contact info@realstorygroup.com or call +1 617 340 6464 ext. 113 to acquire the research via purchase order in lieu of a credit card or to ask about our multi-report savings.Sales & Customer Support US:1 800 325 6190 - Ext 113 Int’l:+1 617-340-6464 - Ext 113 UK:+44 (20) 3318 1911 - Ext 113 info@realstorygroup.com© Copyright 2010 The Real Story Group. All Rights Reserved. Enterprise Collaboration and Social Software • 16 Sample Edition, Sample License