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  • Central IL Food Bank and Hanson are already in place when the slide appears. I did not do anything different with them, just incase there was a reason.
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  • Welcome
    www.rogershr.com
    Donna Rogers, SPHR
    Rogers HR Consulting
  • Your Facilitator’s Roles
    Donna Rogers, MEd., SPHR
    UIS, Management Department Faculty
    Rogers HR Consulting, President/CEO
    ILSHRM, Director
  • RHRC Clients
    Simplex Inc.
    Kankakee Convention & Visitors Bureau
    Bansal Occupational Services
    Performance Learning Solutions (PLS)
    Adecco
    Springfield Area Home Builders Association
    Pacific Management Inc.
    Central IL Food Bank
    Borden Chemical
  • BNHRC Board Members
    4
  • HR or These Jobs?
    9/26/2011
    5
  • Dealing with Difficult People from an HR Perspective
    Presentation Developed by: Donna Rogers, SPHR
  • Target Audience
    Owners
    Managers
    Supervisors
    Office Administrators
    HR Professionals
  • Program Description
    Every company has at least a small percentage of naysayers, complainers, and unfortunately folks with issues.  Whether it’s a personality conflict or someone who has not taken their last several doses of drugs, as an HR professional, you’re going to hear about it, be brought in to it, or be the victim of said “Difficult Person”.  Are you alone?  Absolutely not!  What can we learn from others who have been there done that?  In this session, we will explore difficult situations that arise from dealing with difficult people in our role as HR professionals. We will share ideas for dealing with these issues in the most professional, respectable, and swift way.  Audience participation (without naming names) is a must for remarkable results and sound take away strategies to use back in the office.
  • Who’s Here?
    • Speaker
    • Our Sponsors
    • You!...
    • Name?
    • Company?
    • Responsibilities?
    • Why are you here?
  • Learning Objectives
  • Words to Describe
    11
    Waste of Energy
    Bully
    Trouble
    Brass
    Jerk
    Toxic
    Complicated
    Difficult
    Hurting
    Negativity
    Demanding
    Annoying
  • Rock Star Employees
    Rock Star employees make you a Rock Star organization! Start spending your time, influence, rewards, and benefits on your top 81%, with special emphasis on your top 26%. You will be surprised at the outcome! Really, it works! Your customers, clients, and vendors will take notice.
    26% “Oh Yeah!” employees
    You ask them to implement a new project, increase sales, motivate employees and they say "Oh-Yeah" without a bit of hesitation. This is what I call the Rock Star Employee!
    55% “OK” employees
    They are there to collect a pay check, they don't like to cause problems, they are not engaged but they are not disengaged either. Sometimes your Rock Star employees can sway them in their own direction toward organizational stardom.
    19% “Oh-No” employees
    They will always be there. They will never go away. Face it and focus on the positive; When you do, you will get more of the positive. A positive influence on your bottom line.
    12
  • Look in the Mirror
    13
  • A Book I Recently Read
    14
  • Robert Sutton’s Book Briefing
    9/26/2011
    15
  • What are you?
    16
    Are You a Certified Asshole?
    Borderline?
    Certified?
  • Let’s Talk
    Explore difficult situations that arise from dealing with difficult people in our role as HR professionals
    Share ideas for dealing with these issues in the most professional, respectable, and swiftway.
    17
  • New Resources To Review
    http://www.dumblittleman.com/2009/07/9-useful-strategies-to-dealing-with.html
    www.psychologytoday.com
    Search different articles
    5/11/2009
    18
  • What Questions Do you Have?
    www.rogershr.com
    donna@rogershr.com
    217-414-1297
    Donna Rogers, SPHR
    Rogers HR Consulting