Program Description<br />Every company has at least a small percentage of naysayers, complainers, and unfortunately folks with issues. Whether it’s a personality conflict or someone who has not taken their last several doses of drugs, as an HR professional, you’re going to hear about it, be brought in to it, or be the victim of said “Difficult Person”. Are you alone? Absolutely not! What can we learn from others who have been there done that? In this session, we will explore difficult situations that arise from dealing with difficult people in our role as HR professionals. We will share ideas for dealing with these issues in the most professional, respectable, and swift way. Audience participation (without naming names) is a must for remarkable results and sound take away strategies to use back in the office. <br />
Why are you here?</li></li></ul><li>Learning Objectives<br />
Words to Describe<br />11<br />Waste of Energy<br />Bully<br />Trouble<br />Brass<br />Jerk<br />Toxic<br />Complicated<br />Difficult<br />Hurting<br />Negativity<br />Demanding<br />Annoying<br />
Rock Star Employees<br />Rock Star employees make you a Rock Star organization! Start spending your time, influence, rewards, and benefits on your top 81%, with special emphasis on your top 26%. You will be surprised at the outcome! Really, it works! Your customers, clients, and vendors will take notice.<br />26% “Oh Yeah!” employees<br />You ask them to implement a new project, increase sales, motivate employees and they say "Oh-Yeah" without a bit of hesitation. This is what I call the Rock Star Employee! <br />55% “OK” employees<br />They are there to collect a pay check, they don't like to cause problems, they are not engaged but they are not disengaged either. Sometimes your Rock Star employees can sway them in their own direction toward organizational stardom. <br />19% “Oh-No” employees<br />They will always be there. They will never go away. Face it and focus on the positive; When you do, you will get more of the positive. A positive influence on your bottom line.<br />12<br />
Robert Sutton’s Book Briefing<br />9/26/2011<br />15<br />
What are you?<br />16<br />Are You a Certified Asshole?<br />Borderline?<br />Certified?<br />
Let’s Talk<br />Explore difficult situations that arise from dealing with difficult people in our role as HR professionals <br />Share ideas for dealing with these issues in the most professional, respectable, and swiftway.<br />17<br />
New Resources To Review<br />http://www.dumblittleman.com/2009/07/9-useful-strategies-to-dealing-with.html<br />www.psychologytoday.com<br />Search different articles<br />5/11/2009<br />18<br />
What Questions Do you Have?<br />www.rogershr.com<br />firstname.lastname@example.org<br />217-414-1297<br />Donna Rogers, SPHR<br />Rogers HR Consulting<br />
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