Neighborhood America & Microsoft at Convergence 2009: CRM 2.0

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Social CRM becomes reality during presentation delivered by Microsoft & Neighborhood America at Convergence 2009: 'Gov 2.0 - Citizen Engagement and Social Networking in the Public Sector'

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  • Social Network is now a way of life
  • Social Network is now a way of life
  • Social Network is now a way of life
  • Social Network is now a way of life
  • Neighborhood America & Microsoft at Convergence 2009: CRM 2.0

    1. 1. CRM20 Amir Capriles U.S. Public Sector Dynamics Strategic Alliances Manager Microsoft Corporation
    2. 2. Executive order #3 Government should be transparent: Transparency promotes accountability and provides information for citizens about what their Government is doing; information maintained by the Federal Government is a national asset Executive departments and agencies should harness new technologies to put information about their operations and decisions online and readily available to the public Executive departments and Agencies should also solicit public feedback to identify information of greatest use to the public Government should be participatory; public engagement enhances the Government's effectiveness and improves the quality of its decisions Executive departments and agencies should also solicit public input on how we can increase and improve opportunities for public participation in Government… President Obama Executive Order and Memorandum, January 27th, 2009
    3. 3. The American Recovery and Reinvestment Act of 2009 The American Recovery and Reinvestment Act of 2009 requires an extraordinary level of quot;transparencyquot; on the part of federal, state and local agencies; it also requires ongoing certification of meeting Act requirements for transparency and interagency coordination by the Governor and local elected officials Title XV embodies the transparency requirements; section 1511 requires that all local and state governments receiving funding for infrastructure investment, must certify: quot;..that the infrastructure investment has received the full review and vetting required by law and that the chief executive accepts responsibility that the infrastructure investment is an appropriate use of taxpayer dollars... the certification shall be posted on a website and linked to a website established by section 1526...quot; The Act's intent to create transparency at all levels of government is extraordinary Q. But how do State and local government agencies satisfy Act requirements and drive eligibility for Act funds?
    4. 4. David Bankston CTO Neighborhood America
    5. 5. Legislative Officials Citizen Profile Project Managers (Live ID) City Manager
    6. 6. 2 pieces of Puzzle
    7. 7. Q. How many public sector customers are using Dynamics CRM behind firewall with reps entering most of the data? What if you could connect your Enterprise Social Network to Dynamics CRM and allow for direct Citizen input?
    8. 8. Project Rail Loop – 22 mile light rail construction Community full project review and vetting Community questionnaire outreach campaigns Idea generation and capture Collection of community documents, images, photos Establish a record of public participation Create summary of recommendations report to steering committee
    9. 9. Gov to Citizen Outreach Light Rail Project portal
    10. 10. Enables real time citizen public comment and feedback Includes complete reporting toolset for actionable analysis Provides central location for single “citizen profile” management Open API for 3rd party integration with SharePoint and other analytical tools Leverage existing Dynamics CRM Investment
    11. 11. 2 pieces of Puzzle
    12. 12. Public Sector customer track record Targeted social network offerings for Public Sector events, rules, legislation, issues and projects Published case studies /documentation of real world public sector scenarios Public Comment capture and Administrative tools Complete social feature functionality toolset
    13. 13. Microsoft .NET-based platform for enterprise acceptance SAAS – Software as a Service (cloud computing) Complete Restful API based social feature functionality toolset Tight integration with Dynamics CRM and SharePoint Service-oriented Architecture (SOA) for easy integration
    14. 14. We are practicing what we teach
    15. 15. David Bankston CTO Neighborhood America
    16. 16. Enables real time citizen public comment Complete reporting toolset for actionable analysis Central location for single “citizen profile” management Open API for integration with external social web portals Leverage existing Dynamics Investment
    17. 17. Go to www.publicsectorondemand.com Launches March 27th
    18. 18. Text “Gov2” to 247365 Copies of Presentation Slides Gov 2.0 How-To White Paper Request more information Amir Capriles David Bankston Microsoft Corporation Neighborhood America, Inc Amir.Capriles@microsoft.com david@neighborhoodamerica.com © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
    19. 19. Your feedback is important! Two ways to access online evaluation forms CommNet and evaluation stations located throughout the New Orleans Morial Convention Center From any wired or wireless connection to www.msconvergence.com/home.aspx Be eligible to win great daily prizes and the grand prize – a $5,000 Travel Voucher! For more information please refer to your Conference Guide Note: For every attendee who completes an evaluation, Convergence will donate $1 to the Boys & Girls Club of Southeast Louisiana
    20. 20. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
    21. 21. Ideas are rated and ranked by community members. Have an idea for a new solution or an improvement to an existing Search the entire solution? Submit Idea Bank for it! public sector solutions that match your needs and interest – and then contribute! Hot ideas showcase ideas that are generating a lot of buzz and interaction! Browse the Solutions Catalog Best ideas highlights ideas from the community that Partner solutions are rated highly are spotlighted by others on the Home Page, with easy access to additional featured public sector solutions
    22. 22. Ideas and Each solution solutions can be includes a easily shared detailed across social description and networks and can be tagged with colleagues and categorized in the community Each solution can have many Ideas for the ideas associated solution can be with it – from easily added the partner or from community members
    23. 23. Ideas are submitted by partners or by Ideas and community solutions can be members easily shared across social Each idea has a networks and clear with colleagues rank, influenced by the community Ideas and solutions support Easily promote video, image ideas that you and document like – and attachments – disagree with and much more! the ones that you don’t

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