• Exchange of information between one –to-one
is called “interpersonal communication.”
• Interaction with people gives rise to
• One of the earliest media of exchange of
information between two persons is known as
the “interpersonal communication.”
The basic characteristic feature of
interpersonal communication is oral and
It is quite different from other media, like
written, mass or group communication.
Communication is a transaction process
where people relate meanings, select
arbitrary symbols and exchange of symbols.
Transactions have an important role in the
This helps to improve interpersonal skills in communication
with other people in one or another situation.
Interpersonal communication is behavior-oriented.
Interpersonal orientation to communication is mainly
concerned with transmitting information from one person to
The object of interpersonal communication is to effect a
change in the behaviour.
In this way, the passing of information includes the
psychological processes like perception , learning,
motivation and the language.
Interpersonal communication plays crucial role in the
1. JOHNSONAccording to Johnson “Listening is the
ability to understand and respond effectively to oral
2. KEITH DAVIS“Listening is a conscious positive act
requiring will power. It is not simple exposure to a
3. M .v. Rodriquez“Listening is a process of receiving,
interpreting and reacting to the message received from
The four steps of listening:
At this stage, the listener simply attends
to the speaker to hear the message. If you can
repeat the speaker’s words, you have heard
the message. This step may fail if there is a
great of noise or if the listener is occupied
with something else.
This depends on the listener’s
vocabulary,knowledge,experience and so on.
if the listener fails to interpret the words
correctly, the message is misunderstood.
people misinterpret words because of
attitude, culture and background.
a listener may also fail to note or may
misinterpret the speaker’s body language.
At this stage the listener decides what to do
with the received information.
When you are listening to a sales talk, you
may choose to believe or not to believe what
The judgments you make at the stage of
evaluation are crucial to the listening process.
The listener’s response to the message may be
in words or in body language.
The response lets the speaker know whether
the listener has got the message and what
his/her reaction is.
Developing listening skills:
Ability to listen more effectively can be
acquired through discipline & practice. Effective
listening requires concentration attention to the ideas
presented be relaxed and not to be emotional.
Listening is a skill that needs to be mastered.
Everyone cannot be a good listener.
One of the primary essentials for developing
good listening skill is cultivation of a positive
Tips /suggestions principles for
1. Realise that listening is a hard work.
2. Prepare to listen.
3. Positive attitude.
4. Resist distractions.
5. Listen to understand not refute(argument).
6. Keep an open mind.
7. Concentrate on the context.
8. Combined verbal communication with non
9. Be patient don’t interrupt don’t become
over stimulated too excited.
10. Make the re-statement and summary of
11. Take time for discussion.
12. Understand speakers feeling.
13. Develop a relationship with the speaker.
Blocks/ barriers for effective
1. Distractions in your mind – body present mind is absent.
2. Lakh of motivation or interest.
3. More thinking than listening-planning a reply what to say
when the speaker stops or ask.
4. Tendency to criticize-speakers appearance, manner, voice, etc;
5. being self centered- take about themselves rather than share a
conversation with other. They want to others to listen to them
but are not willing to other.
6. Avoid what is difficult.
7. Excessive note taking.
8. Emotional blocks –tendency to ignore &block out ideas that
disturb once emotional comfort.
10. Poor health.
11. Personal anxieties (worries)
12. External noise &disturbance.
Give response to the message
Feedback involves three skills,
1.Getting or eliciting feedback
2.Receiving and accepting feedback
If you are a good observer and good
listener, you can get feedback more easily.
you must be able and willing to maintain
silence and interest while others speak.
Once you get feedback, you must be able
to receive and accept it without feeling
threatened. it is easy to feel angry when you
find that the other person has not understood
what you explained.
As listener, you have the responsible to give
Check your own understanding by summarizing, by
asking for clarifications, and whenever possible, by
stating your own views and feelings in response to
Express your response honestly and nonemotionally, and without giving offence.
Give feedback in a positive manner so that the
person feels prepared to accept it; negative feedback
can put person on the defensive
Be specific, not general or vague. Don’t make
a general statement; say specifically what you
are responding to.
Be descriptive, not evaluation. Describe what
you see and hear and feel; do not bring in
moral judgment of good or bad, right or
Be sure of your own motive in giving
feedback. it should be given for a genuine
reason and not to put down someone.
If the feedback is given with a sense of power
or superiority over the other, it has a bad