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chapter 1 overview of hospitalpty
 

chapter 1 overview of hospitalpty

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    chapter 1 overview of hospitalpty chapter 1 overview of hospitalpty Presentation Transcript

    • by : Zatul Iffah Mohd Fuza Julai 10 –Nov10 overview of the hospitality industry
    • WHAT IS THE HOSPITALITY INDUSTRY?
      • the reception and entertainment of guests, visitors or strangers with liberality and goodwill.
      • hospitality comes from the word “ hospice ” – House Of Rest for travelers
      • The oldest industry in the world
      • Remain same until today  Guests Are Always Welcome
      • Offers travelers a home away from home
      • It is also the largest and fastest growing industry in the world
    • PINEAPPLE
      • Universal symbol for hospitality
      • Signify that visitors are welcomed to the place
      • Displayed at the doors/gates
      • Symbol of welcome , friendship , hospitality
    • Reasons for studying in hospitality program experience interest ambitions
      • Personal work
      • Family background
      • Contact with other
      • students in the
      • same course
      • Enjoy work with people,
      • food and beverage
      • Enjoy dining out
      • Like travel
      • Opportunity for
      • employment
      • Desire to operate
      • business
      • Desire to be
      • independent
    • HOSPITALITY INDUSTRY LODGING ALLIED INDUSTRY TRAVEL AND TOURISM FOODSERVICE
    • LODGING SECTOR
      • HOTELS
      • MOTELS/BUDGET HOTELS
      • MOTOR HOMES
      • RESORTS
      • CONDOTELS
      • CHALETS
      • TRAVEL LODGES
      • RESIDENTIAL SUITE
      • REST HOUSES
    •  
    •  
    • FOOD SERVICE SECTOR
      • HOTEL FOOD AND BEVERAGE
      • COMMERCIAL FOOD SERVICE
      • INSTITUTIONAL FOODSERVICES
    •  
    •  
    • TRAVEL AND TOURISM SECTOR
      • TRAVEL AGENCIES
      • TRAVEL WHOLESALER/RETAILER
      • TRANSPORTATION
      • BUSINESS, MEETING AND CONVENTION
      • RECREATION AND SPORTS
      • ENTERTAINMENT
      • TRADE AND CULTURE FAIR
    • ALLIED INDUSTRY
      • educational and training institution
      • supermarket
      • vending machine
      • food manufacturers
    • CHARACTERISTICS OF THE HOSPITALITY INDUSTRY
      • Business Open 365 Days a year and 24 hours a day.
      • Staff often work 10 – 12 hours a day. Evening and weekend are included in the work week.
      • The difference between hospitality business and other business sectors is that we produce guest satisfaction – intangible (test drive – car)
      • Our product is for guest use only, not for possession.
    • CORPORATE PHILOSOPHY
      • Philosophy is a theory and attitude that acts as a guiding principle for behaviour
      • Corporate Philosophy is a must in any organization.
      • It helps the member to act accordingly, in order to achieve company missions and visions.
    • CAREER IN HOSPITALITY INDUSTRY
      • is a service industry ;employees take pride in caring about others.
      • Characteristics
      leadership communication dedication smile honest work long hours ambition interest
    • CAREER PATHS WITHIN THE TOURISM INDUSTRY Paths within education system and industry ______________ Paths into industry __________________________________________________
    • CAREER PATH IN TRAVEL AND TOURISM
      • ticket agent
      • sales representatives
      • sales manager
      • projects operations
      • departure manager
      • arrival manager
      • station manager
      • vice president
    •  
    •  
    •  
    •  
    •  
    • CAREER PATH IN RESTAURANT INDUSTRY
      • food server
      • shift leader
      • management trainee
      • assistant manager
      • manager
      • General manager
      • regional manager
      • vice president
      • President
      • chef
    •  
    •  
    •  
    • CAREER IN MANAGED SERVICE
      • assistant foodservice director
      • food service director
      • general manager
      • district manager
      • vice president
      • president
    • CAREER PATH IN LODGING MANAGEMENT
      • management trainee
      • assistant department head
      • department head –
      • sales and marketing manager
      • food and beverage manager
      • room division manager
      • assistant controller
      • food and beverage director
      • controller
      • general manager
    •  
    • CAREER PATH IN CLUB MANAGEMENT
      • dining room manager
      • catering manager
      • food and beverage manager
      • club manager
      • general manager
    • CAREER PATH TO CONVENTION MANAGER
      • coordinator
      • event manager
      • sales manager
      • assistant general manager
      • general manager
    •  
    • that's what hospitality is all about!!!