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by :  Zatul Iffah Mohd Fuza Julai 10 –Nov10 overview of the  hospitality industry
WHAT IS THE HOSPITALITY INDUSTRY? <ul><li>the reception and entertainment of guests, visitors or strangers with liberality...
<ul><li>The oldest industry in the world </li></ul><ul><li>Remain same until today     Guests Are Always Welcome </li></u...
PINEAPPLE <ul><li>Universal symbol for hospitality </li></ul><ul><li>Signify that visitors are welcomed to the place </li>...
Reasons for studying in hospitality program experience interest ambitions <ul><li>Personal work </li></ul><ul><li>Family b...
HOSPITALITY INDUSTRY LODGING ALLIED INDUSTRY TRAVEL AND TOURISM FOODSERVICE
LODGING SECTOR <ul><li>HOTELS </li></ul><ul><li>MOTELS/BUDGET HOTELS </li></ul><ul><li>MOTOR HOMES </li></ul><ul><li>RESOR...
 
 
FOOD SERVICE SECTOR <ul><li>HOTEL FOOD AND BEVERAGE </li></ul><ul><li>COMMERCIAL FOOD SERVICE </li></ul><ul><li>INSTITUTIO...
 
 
TRAVEL AND TOURISM SECTOR <ul><li>TRAVEL AGENCIES </li></ul><ul><li>TRAVEL WHOLESALER/RETAILER </li></ul><ul><li>TRANSPORT...
ALLIED INDUSTRY <ul><li>educational and training institution </li></ul><ul><li>supermarket </li></ul><ul><li>vending machi...
CHARACTERISTICS OF  THE HOSPITALITY INDUSTRY <ul><li>Business Open  365  Days a year and  24 hours  a day. </li></ul><ul><...
CORPORATE PHILOSOPHY <ul><li>Philosophy is a theory and attitude that acts as a guiding principle for behaviour </li></ul>...
CAREER IN HOSPITALITY INDUSTRY <ul><li>is a service industry ;employees take pride in caring about others. </li></ul><ul><...
CAREER PATHS WITHIN THE TOURISM INDUSTRY Paths within education system and industry ______________ Paths into industry  __...
CAREER PATH IN TRAVEL AND TOURISM <ul><li>ticket agent </li></ul><ul><li>sales representatives </li></ul><ul><li>sales man...
 
 
 
 
 
CAREER PATH IN RESTAURANT INDUSTRY <ul><li>food server </li></ul><ul><li>shift leader </li></ul><ul><li>management trainee...
 
 
 
CAREER IN MANAGED SERVICE <ul><li>assistant foodservice director </li></ul><ul><li>food service director </li></ul><ul><li...
CAREER PATH IN LODGING MANAGEMENT <ul><li>management trainee </li></ul><ul><li>assistant department head </li></ul><ul><li...
 
CAREER PATH IN CLUB MANAGEMENT <ul><li>dining room manager </li></ul><ul><li>catering manager </li></ul><ul><li>food and b...
CAREER PATH TO CONVENTION MANAGER <ul><li>coordinator </li></ul><ul><li>event manager </li></ul><ul><li>sales manager </li...
 
that's what hospitality  is all about!!!
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chapter 1 overview of hospitality

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Transcript of "chapter 1 overview of hospitality"

  1. 1. by : Zatul Iffah Mohd Fuza Julai 10 –Nov10 overview of the hospitality industry
  2. 2. WHAT IS THE HOSPITALITY INDUSTRY? <ul><li>the reception and entertainment of guests, visitors or strangers with liberality and goodwill. </li></ul><ul><li>hospitality comes from the word “ hospice ” – House Of Rest for travelers </li></ul>
  3. 3. <ul><li>The oldest industry in the world </li></ul><ul><li>Remain same until today  Guests Are Always Welcome </li></ul><ul><li>Offers travelers a home away from home </li></ul><ul><li>It is also the largest and fastest growing industry in the world </li></ul>
  4. 4. PINEAPPLE <ul><li>Universal symbol for hospitality </li></ul><ul><li>Signify that visitors are welcomed to the place </li></ul><ul><li>Displayed at the doors/gates </li></ul><ul><li>Symbol of welcome , friendship , hospitality </li></ul>
  5. 5. Reasons for studying in hospitality program experience interest ambitions <ul><li>Personal work </li></ul><ul><li>Family background </li></ul><ul><li>Contact with other </li></ul><ul><li>students in the </li></ul><ul><li>same course </li></ul><ul><li>Enjoy work with people, </li></ul><ul><li>food and beverage </li></ul><ul><li>Enjoy dining out </li></ul><ul><li>Like travel </li></ul><ul><li>Opportunity for </li></ul><ul><li>employment </li></ul><ul><li>Desire to operate </li></ul><ul><li>business </li></ul><ul><li>Desire to be </li></ul><ul><li>independent </li></ul>
  6. 6. HOSPITALITY INDUSTRY LODGING ALLIED INDUSTRY TRAVEL AND TOURISM FOODSERVICE
  7. 7. LODGING SECTOR <ul><li>HOTELS </li></ul><ul><li>MOTELS/BUDGET HOTELS </li></ul><ul><li>MOTOR HOMES </li></ul><ul><li>RESORTS </li></ul><ul><li>CONDOTELS </li></ul><ul><li>CHALETS </li></ul><ul><li>TRAVEL LODGES </li></ul><ul><li>RESIDENTIAL SUITE </li></ul><ul><li>REST HOUSES </li></ul>
  8. 10. FOOD SERVICE SECTOR <ul><li>HOTEL FOOD AND BEVERAGE </li></ul><ul><li>COMMERCIAL FOOD SERVICE </li></ul><ul><li>INSTITUTIONAL FOODSERVICES </li></ul>
  9. 13. TRAVEL AND TOURISM SECTOR <ul><li>TRAVEL AGENCIES </li></ul><ul><li>TRAVEL WHOLESALER/RETAILER </li></ul><ul><li>TRANSPORTATION </li></ul><ul><li>BUSINESS, MEETING AND CONVENTION </li></ul><ul><li>RECREATION AND SPORTS </li></ul><ul><li>ENTERTAINMENT </li></ul><ul><li>TRADE AND CULTURE FAIR </li></ul>
  10. 14. ALLIED INDUSTRY <ul><li>educational and training institution </li></ul><ul><li>supermarket </li></ul><ul><li>vending machine </li></ul><ul><li>food manufacturers </li></ul>
  11. 15. CHARACTERISTICS OF THE HOSPITALITY INDUSTRY <ul><li>Business Open 365 Days a year and 24 hours a day. </li></ul><ul><li>Staff often work 10 – 12 hours a day. Evening and weekend are included in the work week. </li></ul><ul><li>The difference between hospitality business and other business sectors is that we produce guest satisfaction – intangible (test drive – car) </li></ul><ul><li>Our product is for guest use only, not for possession. </li></ul>
  12. 16. CORPORATE PHILOSOPHY <ul><li>Philosophy is a theory and attitude that acts as a guiding principle for behaviour </li></ul><ul><li>Corporate Philosophy is a must in any organization. </li></ul><ul><li>It helps the member to act accordingly, in order to achieve company missions and visions. </li></ul>
  13. 17. CAREER IN HOSPITALITY INDUSTRY <ul><li>is a service industry ;employees take pride in caring about others. </li></ul><ul><li>Characteristics </li></ul>leadership communication dedication smile honest work long hours ambition interest
  14. 18. CAREER PATHS WITHIN THE TOURISM INDUSTRY Paths within education system and industry ______________ Paths into industry __________________________________________________
  15. 19. CAREER PATH IN TRAVEL AND TOURISM <ul><li>ticket agent </li></ul><ul><li>sales representatives </li></ul><ul><li>sales manager </li></ul><ul><li>projects operations </li></ul><ul><li>departure manager </li></ul><ul><li>arrival manager </li></ul><ul><li>station manager </li></ul><ul><li>vice president </li></ul>
  16. 25. CAREER PATH IN RESTAURANT INDUSTRY <ul><li>food server </li></ul><ul><li>shift leader </li></ul><ul><li>management trainee </li></ul><ul><li>assistant manager </li></ul><ul><li>manager </li></ul><ul><li>General manager </li></ul><ul><li>regional manager </li></ul><ul><li>vice president </li></ul><ul><li>President </li></ul><ul><li>chef </li></ul>
  17. 29. CAREER IN MANAGED SERVICE <ul><li>assistant foodservice director </li></ul><ul><li>food service director </li></ul><ul><li>general manager </li></ul><ul><li>district manager </li></ul><ul><li>vice president </li></ul><ul><li>president </li></ul>
  18. 30. CAREER PATH IN LODGING MANAGEMENT <ul><li>management trainee </li></ul><ul><li>assistant department head </li></ul><ul><li>department head – </li></ul><ul><li>sales and marketing manager </li></ul><ul><li>food and beverage manager </li></ul><ul><li>room division manager </li></ul><ul><li>assistant controller </li></ul><ul><li>food and beverage director </li></ul><ul><li>controller </li></ul><ul><li>general manager </li></ul>
  19. 32. CAREER PATH IN CLUB MANAGEMENT <ul><li>dining room manager </li></ul><ul><li>catering manager </li></ul><ul><li>food and beverage manager </li></ul><ul><li>club manager </li></ul><ul><li>general manager </li></ul>
  20. 33. CAREER PATH TO CONVENTION MANAGER <ul><li>coordinator </li></ul><ul><li>event manager </li></ul><ul><li>sales manager </li></ul><ul><li>assistant general manager </li></ul><ul><li>general manager </li></ul>
  21. 35. that's what hospitality is all about!!!
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