ITSM Solutions-Bettering Customer Relationships

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Today’s enterprises though globally present face a highly competitive business climate wherein the role of technology effects their success. Though these enterprises are technologically sound need to survive through an aggressive competitive environment with high levels of customer satisfaction. Any failure on the enterprise's critical server, an employee’s laptop or mobile device significantly impacts employee productivity and the enterprise's bottom line.

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ITSM Solutions-Bettering Customer Relationships

  1. 1. ITSM Solutions-Bettering Customer RelationshipsToday’s enterprises though globally present face a highly competitive business climate wherein the role oftechnology effects their success. Though these enterprises are technologically sound need to survive through anaggressive competitive environment with high levels of customer satisfaction. Any failure on the enterprisescritical server, an employee’s laptop or mobile device significantly impacts employee productivity and theenterprises bottom line. The enterprises thus need to maintain good customer satisfaction by respondingquickly to service requests and proactively managing the IT infrastructure.To achieve this increasingly important IT function, organizations need to deploy effective ITSM solutions.However, the IT services of these organizations are also challenged to reduce cost, deliver quality services intune to the business goals and objectives, enhance service efficiency and boost return -on-investment. Lack ofinfrastructure visibility caused by complexity of the IT infrastructure and an increasing number of infrastructurechanges would create havoc for the enterprises. These challenges have paved way for enterprises to shift fromtechnology oriented IT management to services oriented IT management.Wikipedia refers ITSM solutions to the implementation and management of quality IT services that meet theneeds of the business. Generally performed by the IT service providers through an appropriate mix of people,process and information technology, ITSM is defined as a discipline for managing information technologysystems, centered around the customers perspective of ITs contribution to the business and provides aworkflow based configurable global platform for implementing ITSM processes across multiple organizationsand geographic locations.The IT service management software from the leading service providers is a web-based one. This providesenterprises with numerous IT service management tools through a single solution and includes requirementmanagement tool, incident management, and problem and change management. Being web based thisanywhere-anytime IT Service Management tools are available as built-in application for the softwaredevelopment life cycle. This would provide them a workflow based configurable platform for implementing ITservice management across geographically distant locations and multiple organizations. An ideal ITSM solution isone that will not only ensure quality and agility but also efficiently align IT service operations with the businessgoals.The ITSM solutions from the leaders in the industry have world class ITSM tools with web-architectedframework accessible through the internet and with input methods such as word documents, emails, webportals or any third party tools synchronized in real-time mode. Some of the functional applications of theseITSM solutions include:  ITSM Service Desk or IT Help Desk software  Requirements traceability matrix tool ensures entity relations across various in-built applications.  Facilitates complete IT process automation of the in-built applications  Availability of HTML, dashboard and crystal reporting optionsSuch single solution with the required built-in applications for ITSM works out advantageous for SMEs as well aslarge business houses in building better customer relationships.Other Links - Application lifecycle management

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