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Trust - the unique challenge
 

Trust - the unique challenge

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Teleworking & Virtual Teams - The Future of Work presentation for National Teleworking Week at QUT, Brisbane, Australia

Teleworking & Virtual Teams - The Future of Work presentation for National Teleworking Week at QUT, Brisbane, Australia

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    Trust - the unique challenge Trust - the unique challenge Presentation Transcript

    • “A particular challenge for virtual teams and teleworkers is they often have no face to face contact, which makes it tough to build trust.” (Farrazzi, Harvard Business Review, October 2012)
    • Swift Trust
    • Swift Trust a willingness to suspend doubt about whether others who are "strangers" can be counted on in order to get to work on the group's task...  (Meyerson, Weick and Kramer, 1996)
    • “It is possible to build (trust) without face to face communication, but it must be premeditated, consciously promoted and can only be achieved with dedicated work.” (Murphy and Rodriquez-Manzaneres, Memorial University Canada, 2012)
    • Key Success Factors    Get the team together if possible – early and regularly Ensure clearly articulated goals, objectives, timelines, plans – at team and individual levels Provide new team members with a solid induction
    • More Key Success Factors  Develop shared values and ground rules  Empower employees and manage by outcomes  Develop communication protocols  Start virtual meetings with social communication
    • More Key Success Factors  Replicate water cooler conversations  Virtual coffee catch ups  Create rituals, symbols and avatars  Develop your virtual leaders  Clearly articulate needs and expectations
    • “Trust is fragile – we need to be explicit in our needs, expectations and promises.” (Hall, Entente Foundation, 2010)
    • Further Information For whitepapers and more information www.odconsulting.com.au