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You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
You've got ipads for your enterprise...now what?
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You've got ipads for your enterprise...now what?

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  • Collaboration weave in? More and more MSL type information into (other customer facing stakeholders: MSL, customer service, DTC)
  • Collaboration weave in? More and more MSL type information into (other customer facing stakeholders: MSL, customer service, DTC)
  • Play with language too have them jump out value in terms of org or end user? org
  • Three of the bullet points need completing
  • Play with language too have them jump out value in terms of org or end user? org
  • Rolling out an sfa only is not going to maximize you’re value, the things you need to maximize your interatction; youll need to build apps outside your sfa; 70% cloud 30% functional nuance your differentiator – those apps should integrate with your overall presence for a coordinated user exp; ecosystem of apps, homegrown sorced in cloud interoperable in the cloud
  • Donna/Amar
  • Collaboration weave in? More and more MSL type information into (other customer facing stakeholders: MSL, customer service, DTC)
  • Irep – sfa sourced from cloud; bubble around hybrid – samplings, meetings etc; differentiated business processes for your organization; detailing – interactive detailing centralized digital asset management content reuse; 4th – scheduling apps for hcp appointments, reimbursements
  • On the Enterprise you add synchronization and management and security issues.
  • On the Enterprise you add synchronization and management and security issues.
  • Transcript

    • 1. Kony WebinarSeptember 2012Copyright © 2012 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
    • 2. The media’s awash with news of thesurge in iPad usage in thepharmaceutical industry 5 May 2010 5 May 2010 5 May 2010 “...Accenture is working with half the big Pharma’s on mobility and iPad services...”Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 2
    • 3. BioPharm Mobility Benchmark A recent benchmark of the BioPharm industry illustrates organizations spending significant CapEx on solving for core capabilities and services operationalization rather than business value exploitation. In an industry survey of 8 top BioPharm companies, we found the majority of focus and concerns were around Core Services and Capabilities for Mobility support to address the following key questions: • How to support iPads at full scale (US and globally)? • What fundamental applications should be provided? • How do we organize around mobile devices as part of ongoing operations? To realize the value of iPads for a BioPharm company, the focus must shift to Business Value Enablers: • How do you evolve iPad functionality and usage beyond Sales Force Automation to Optimizing Customer Interactions? • How does your mobile strategy integrate with your digital/multi channel vision?Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 3
    • 4. Poll 1 What is the biggest challenge in rolling out iPads to your sales force? Answers: A) Lack of appropriate apps to deploy B) Device management and security C) Training and support D) Managing multiple geographic deploymentsCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 4
    • 5. Mobility SuccessWhere are we now? BioPharma Mobility Maturity Model Multi Channel Integration Sophistication, Seamless experience: mobile rep Differentiation to call center to HCP portal Digital Enablement Content management of the future Area for Greatest Impact Sales Force Enablement Productivity tools and single- device realization Sales Force Automation Tool for iPad iRep and CLM implementation Current Pharma Position iPad Procurement and Deployment Deploying devices to the field Mobility Core Services and Capabilities TimeCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 5
    • 6. Mobility SuccessBuilding the right services around Mobility Quickly establishing Mobility Core Services and Capabilities is a key component to increase rate of value from a differentiated Mobility Program Multi Channel Integration Sophistication, Seamless experience: mobile rep Differentiation to call center to HCP portal Digital Enablement Content management of the future Area for Greatest Impact Sales Force Enablement Productivity tools and single- device realization Sales Force Automation Tool for iPad iRep and CLM implementation Current Pharma Position iPad Procurement and Deployment Deploying devices to the field Mobility Core Services and Capabilities TimeCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 6
    • 7. So what are some of the key challenges along thejourney? 1. Companies decide on giving 2. Companies are not able to 3. iPads have to be procured 4. Apple commits to providing Devices/iPads to the Field negotiate significant separately in each country devices over 12-months Forces within Regions ‘preferred rates’ and make a rather than instantly CapEx investment 5. IT resources have to be 6. The devices need setting 7. New iPad related policies 8. Security measures are refocused, and some up, but complexities arise are established, but applied but become arduous retrained, to prepare rollout integrating MS software and inconsistencies arise across for the end user migrating apps regions 9. Mobile Tariffs are set-up in 10. Dedicated proactive 11. Dedicated support teams 12. Ongoing lifecycle each country, rather than teams are put in place are put in place to manage all management of the iPad being done centrally developing, launching and mobility related issues running new applicationsCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 7
    • 8. Accelerating iPad OperationalizationHow will you support iPads at full scale? We’ve found that addressing the three components below are integral to accelerating an ongoing support around iPads • Device Ownership: Is the mobile device centrally procured or purchased by a What is your business unit? Corporate • Acceptable Use: Are users permitted to download apps for personal use? How do they purchase those apps? IT Policy? • Security: Is there a central body responsible for the security of all assets that contain commercial information? • Asset Management: Are organization-supported apps (such as SFA, Reporting, or How is your productivity tools) owned and managed through a central business group? A central Business IT group? Structured? • Business Organization: Who is responsible for driving changes to the hardware and/or software requirements? • Service Management: How do users access apps? What is the device • Self-service: through internal portal or app store? How are apps paid for? Expected Use • Fully provisioned: who provisions the device? How is it updated? (Services)? • Roadmap: What is the expected future use of the device?Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 8
    • 9. Some lessons we’ve learned along the way Agency driven interactive detailing content apps are over 100MB in size and prove to be challenging to deploy in ‘self service’ models. Establish a performance testing Watch out for Large capability to be able to provide appropriate benchmarks. Content Apps  Establish standards for application size, but more importantly, establish governance for applications that were developed prior to the creation of standards  Ensure security policies are vetted with broader stakeholder group than Commercial. Policy Enforcement: These are enterprise decisions and should be considered with a wider audience. Easier said then done  Have rationale for “why” policies are enforced or a governance model for changes. Establish clear IS ownership of mobile policies and processes  Pharma trend to incubate mobile services out of Commercial with eventual transition to corporate IT. If that’s the case, ensure corporate IT is at the table so the Think beyond the sales needs outside of the sales force don’t get overlooked. force  Support models should consider roles outside of sales, including contractors, headquarters, and senior leaders. Establish roadmap and approaches to consolidate existing regional or business area- Consolidate fragmented specific mobile approaches to ensure consistent solution solutions  Pilot solution for groups switching from their local approach in order to test performance and user experience  Since Mobile Technology will undergo significant change for the foreseeable future, organization processes for identifying, developing and supporting it will need to be Design Service for ‘open’ and adaptive. These technologies also pose significant risk and therefore effective controls need to be established. Balance  It’s more important to declare a soft ‘open for business’ and refine along the way than to define all the processes and struggle to adhere to themCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 9
    • 10. Accenture is working with several clients to put togetheran end-to-end mobility serviceEnterprise Mobility Managed Services provides a one stop shop for all employeemobile enablement needs including device and application management, deviceprovisioning, device and wireless service procurement and ordering, invoiceprocessing and 24/7 help desk. 1. Device & App Management – Management of mobile app distribution, device policies / configurations, inventory and security (via Accenture Enterprise Application Catalog Service) 2. Device Provisioning – Procurement, wireless activation, device configuration, tagging, shipping, custom kitting, device repair and exchange services, etc. 3. Help Desk Services – Help desk support to respond to all aspects of break fix and technical “how do I” questions 4. Mobile Telecom Ordering / Procurement & Invoice Processing – Complete Procure to Pay services including optimization of telecom spend. 5. Employee Self-Service Portal – Self-service, workflow based portal for users to submit requests, access training & communications and locate other mobile related info 6. Administrator Console – Console for administrators to access reports, submit requests, etc. 7. Mobile Application Factory – Proven model that combines people, processes and tools to deliver high quality mobile applications at lower cost and improved time to marketCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 10
    • 11. Let’s talk about Apps… What is everyone else doing? What is everyone else doing? Sales Force Enablement is the focus. The following highlights core functionality recommended to deploy in initial phases of an iPad Custom program. None 90% of companies surveyed Siebel, 12.5 0% 100% of Biopharm companies 13% iRep that have a digital detailCore Functionality by the Numbers Cegedim, 1 2.50% Veeva surveyed have an SFA enabled 37% integration with their SFA. Custom iRep, 50% on the iPad. 25% Frequency of Planned or Implemented Apps OOD, 25% No company has harnessed Skura the potential impact of 25% analyzing and acting on CLM data. Other 12.5% Office Office productivity tools such as Productivity Enabled Quick Office Pro, Keynote and 62.5% Good Reader provided. Custom, SFDC Native, or App Reporting Exchange apps used to display Tool reach and frequency and key Provided 62.5% sales data (NRx, TRx, Managed Care/Formulary) Expense Reporting through Concur app provided to Sales Rep Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 11
    • 12. Differentiate your Brand with AppsExpanding the core to optimize customer interaction Only one out of eight Biopharm companies surveyed noted an HCP facing collaboration tool. One in eight companies deploy or plan to deploy the following additional Apps provided to Sales Reps: • Sunshine Act spend recording • Call Planning • Call Routing (planned only) • Rebates and Insurance Coverage Other 12.5% • Order Management Recommendation: • To realize the value of iPads in Biopharm, companies must look beyond SFA and productivity tools, to determine how to enhance and optimize HCP interaction by using the device in a differentiated, influential manner. • A “hybrid” model for enablement that leverages cloud SFA capabilities blended with additional Apps that exploit the features of the Mobile device • A seamless end user experience that shares data from centralized enterprise capabilitiesCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 12
    • 13. Case StudyOn Demand Medical through Video CallsAn example of an advanced mobile use case is an increasingly prevalent tactic toprovide differentiation through innovative ways of customer interaction andaugmented services. Client Challenge Anticipated Outcomes Designing and implementing videocall capabilities  Increasingly ‘complex’ clinical product supports to achieve the following objectives: benefits and a high need for product and  Successfully manage specific medical information treatment information in launch phases needs of healthcare professionals requiring innovative ways of offering  Offer enhanced services for healthcare medical and sales information to professionals via innovative and ‘leading-edge’ healthcare professionals solutions to differentiate from customer  Regulatory requirements limit the ability interaction models of the competition of the traditional sales model to detail  Drive higher customer satisfaction rates by offering scientific product information and to answer specific medical requests immediate expert knowledge Redefining HCP interaction through video calls  Sales rep initiated during detailing or HCP triggered via a downloaded App  On Demand channel for product or disease related questions to Medical expertsCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 13
    • 14. Spotlight on DifferentiationAccenture Partnered with Kony Solutions to Empower Biopharms with an Impactful AppsLeverage the Cloud and Mobility to enable effective multi-channel executioniRefer – Multi Channel Referral Mobile App (iPad) Business Values:  Collaboration among multiple Sales functions within the Organization  Address Physicians’ Concerns/Questions about the Product in a timely manner using  Instant video chat  Priority based In-person visits  Call back from Contact center  Increased Customer satisfaction  Increased Field productivity Business Values: Technology Values: Field Sales force can  Facilitate instant Video chat  Real time look up for available Reps/Product Specialists/Medical Liaisons  Geo-aware and GPS activated Multilingual Integrated with Veeva iRep Send/Receive NotificationsCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 14
    • 15. Shifting Focus to “What’s Next”Extending out the reach of the mobile channel around the HCP interaction will increase the ROI on your overall mobility investments Multi Channel IntegrationSophistication, Differ Seamless experience: mobile rep entiation to call center to HCP portal Digital Enablement Content management of the future Area for Greatest Impact Sales Force Enablement Productivity tools and single- device realization Sales Force Automation Tool for iPad iRep and CLM implementation Current Pharma Position iPad Procurement and Deployment Deploying devices to the field Mobility Core Services and Capabilities TimeCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 15
    • 16. IllustrativeThe vision of the BioPharm “App Store”The end state vision is an enterprise “App Store” will require a combination ofapps to meet the aggregate needs of the Sales Force and extend the reach ofMarketing: Complementary apps that extend the services of the Sales Force and/or HCP Cloud based SFA CRM SFA capabilities (e.g. iRep) with blended with additional flexible data Apps architecture to • Cross Channel support support Referrals and data-integration Execution Expert Finder Call Routing cross apps SFA Expenses Reporting • Location based services • Apps for HCP Underpinned Digital Content HCP Tools Productivity by Enterprise Support News Alerts Mobility Services for App Digital Marketing Content Dev, Testing, D Re-use and extended as evice part of Digital asset library Management, a Enterprise Mobility Services nd SupportCopyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 16
    • 17. Empowering your sales forcethrough mobilityJeffery Kendall, Kony Healthcare | Sept 2012
    • 18. Overview of Kony SolutionsCopyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 18 18
    • 19. Every app running in your organization on desktops today will run on every device within 3 years. … And your desktop will change. How are you prepared to support that?Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 19 19
    • 20. Poll 2 What does the term “Multi-channel” mean to you? Answers: A) Smartphones (iOS, Android, mobile web, MSFT, etc) B) Smartphones, tablets, mobile web C) Smartphones, tablets, mobile web, desktop, devices, kiosksCopyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 20 20
    • 21. Multi-Channel: Same App, Any Screen Hardware vendor CRM A day-in-the-life of an app in a multi-channel world introduces a new device HR LOB App that you haven’t considered yet ? 7:00AM 9:00AM 10:00AM 1:00PM 4:00PM 8:00PM Completes User wakes Outside firewall While visiting review, approva Requests new Reviews and up and checks at work, quickly customer, inp l inside services on approves a notification accesses app via uts new data corporate Windows 8 - changes at on Android Desktop Web on Apple firewall pre touch device home via phone. tablet windows 8 inside the Android mouse office phone. interface appCopyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 21
    • 22. Most companies have approached this tactically. A development team … For each channel OUR NEW App Desktop OUR NEW App Mobile OUR NEW App Kiosk OUR NEW App TabletsCopyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 22
    • 23. But: Variables, complexity, and lack of controlincrease costs and introduce risks. Features New OS upgrades valuedoublUser OUR Scanner stdIn = new Scanner(System.in double speed; // entered valuedouble tailGatingDistance; // user entered stoppingDistanc e NEW valudouble stoppingDistance;System.out.print("Enter your speed Same e Compatability (mph): ");speed = stdIn.nextDouble(); ;speed = System.out.print("Enter your tailgate distance: App Features + ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = stdIn.nextDouble Securityspeed/21); // number New UIs speed * (2.25 + Desktop Features New OS upgrades valuedoublUser Scanner stdIn = new Scanner(System.in double speed; // OUR entered valuedouble tailGatingDistance; // user entered stoppingDistanc e valudouble stoppingDistance;System.out.print("Enter your speed e Compatability (mph): ");speed = stdIn.nextDouble(); NEW Multiple ;speed = System.out.print("Enter your tailgate distance: App ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = stdIn.nextDouble Codebases + speed * (2.25 + speed/21); // number New UIs synchronization Mobile Features New OS upgrades valuedoublUser Scanner stdIn = new Scanner(System.in double speed; // OUR entered valuedouble tailGatingDistance; // user entered stoppingDistanc e valudouble stoppingDistance;System.out.print("Enter your speed e Compatability (mph): ");speed = stdIn.nextDouble(); ;speed = NEW Multiple Security PatchesApp System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = stdIn.nextDouble speed * (2.25 + speed/21); // number New UIs Channels =& $$ Kiosk Security New OS upgrades valuedoublUser Scanner stdIn = new Scanner(System.in double speed; // OUR entered valuedouble tailGatingDistance; // user entered stoppingDistanc e NEW valudouble stoppingDistance;System.out.print("Enter your speed Compatability e (mph): ");speed = stdIn.nextDouble(); ;speed = System.out.print("Enter your tailgate distance: App ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = Tablets Time Security speed/21); // number New UIs speed * (2.25 + Patches stdIn.nextDouble Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 23
    • 24. Feature rich, powerful Features SameBusiness New OS upgrades valuedoublUser OURInnovation Scanner stdIn = new Scanner(System.in double speed; // apps speed e stoppingDistanc time to entered valuedouble tailGatingDistance; // user entered NEW Features + valudouble stoppingDistance;System.out.print("Enter your speed e Compatability (mph): ");speed = stdIn.nextDouble(); ;speed = App market System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = stdIn.nextDouble Securityspeed/21); // number New UIs speed * (2.25 + Desktop New OS upgrades valuedoublUser Features Scanner stdIn = new Scanner(System.in double speed; // KonyOne tailGatingDistance; // user entered entered valuedouble Platform Single KonyOne Platform OUR stoppingDistanc e valudouble stoppingDistance;System.out.print("Enter your speed Codebase e Compatability (mph): ");speed = stdIn.nextDouble(); NEW + ;speed = System.out.print("Enter your tailgate distance: App DEVELOP – KonyOnestdIn.nextDouble();stoppingDistance = ");tailGatingDistance = Studio OUR stdIn.nextDouble speed * (2.25 + speed/21); // number New UIs synchronization NEW Mobile DEPLOY – KonyOne Server valuedoubl Features AppFast, EasyDevelopment New OS upgrades Scanner stdIn = new Scanner(System.in double speed; // User stoppingDistanc e OUR entered valuedouble tailGatingDistance; // user entered All valudouble stoppingDistance;System.out.print("Enter your speed MANAGE – ");speed Management Console NEW (mph): e ;speed = Kony = stdIn.nextDouble(); Compatability Channels Security Patches = System.out.print("Enter your tailgate distance: App ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = stdIn.nextDouble speed * (2.25 + speed/21); // number New UIs Kiosk And an unprecedented Security New OS upgrades valuedoublUser OUR Scanner stdIn = new Scanner(System.in double speed; // Control & industry SLA future proofs entered valuedouble tailGatingDistance; // user entered stoppingDistanc e NEW valudouble stoppingDistance;System.out.print("Enter your speed Management against device,Compatability e (mph): ");speed = stdIn.nextDouble(); ;speed = OS changes System.out.print("Enter your tailgate distance: App ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = Security speed/21); // number New UIs speed * (2.25 + Patches stdIn.nextDouble Tablets Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 24
    • 25. The KonyOne Platform Write Once Run Everywhere Any Device A single code base Every user NATIVE SUPPORT FOR 7 OSs MOBILE WEB • Individual, device optimized sites • Basic HTML >> HTML5 HTML5 WEB • SPA • Wrapper, Hybrid SMS / MMS SERVICES TABLETS KIOSK SOCIAL MEDIACopyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 25 25
    • 26. KonyOne – Connect to Almost Anything Popular Enterprise Connector Support Standard Connector Support • Native SAP ERP and CRM • Web Services JCO based connectivity • JDBC Database Services • Oracle PeopleSoft • RESTful Web Services • Native Oracle Siebel • HTML Scraper • Microsoft SharePoint • JSON Services • Java Services • Standards based service integration • Optimize results to channels via Xpath on the server • Service orchestration – both Async and Synchronous • Ability to use custom Java server side logic – • Pre and Post ProcessorsCopyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 26 26
    • 27. Poll 3 Do you currently have a plan to deploy apps to your field sales teams? Answers: A) Yes B) No Question 3a: What are the top use cases for your apps? A) CRM apps B) Productivity apps – routing, planning, etc C) HCP education / edetailing D) Corporate communications E) Social MediaCopyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 27 27
    • 28. Kony Pre-Built Apps Feature Complete Configurable  Leveraging industry experience  Make changes without rebuilding or republishing  Hundreds of use cases per app  Enable/disable features and rules Extensible Universal Connectivity  Add custom or 3rd party modules  Standards based connectivity via Web Services (Rest  Support business-specific requirements or SOAP), JSON, Java connectors or website data Scraping  Connectors to SAP, Oracle, Siebel, and other legacy systemsCopyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 28 28
    • 29. Kony Pre-Built Apps B2C B2E Shipping Now In Development Shipping Now In Development  Airlines  Commercial Banking  CRM  Direct Store Delivery  Retail Commerce  Retail Pharmacy  HR  Data Collection  Automotive  Prescription Benefits  Field Services  Health Plan Enrollment  Insurance  Media  Insurance Agent  Health Plans  Hospitality  Enterprise Asset  Insurance Management  Retail Banking  Field Sales  Brokerage  Wealth Management  Utilities Native Desktop Kiosk / KonyOne Phone Tablet Web Accessory HTML5 Platform Predefined Mobile Service Integration Enterprise Web • • XML SOAP • • JAVA REST Enterprise • • Oracle Salesforce Web Custom Integration Services • JSON Connectors • SAP Adapter ConnectorsCopyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 29 29
    • 30. New B2E Apps Speed Time to Market Mobile CRM Mobile HR  Account and Contact Management Time Management  Lead and Opportunity Expense Management Management Talent Acquisition  Activity Management Scheduling & Workflow  Sales Analysis Customization and Enhancement  Customization and Enhancement Options Options Mobile Financial Advisor Mobile Enterprise Asset  Client Information & CRM Management  Trading Activity  Asset Tracking & Reporting  Activity Management  Asset Profile  Performance  Scheduling  Research  Order Creation & Management  Product Information  Configuration & Collaboration  Performance Management Mobile Field Services Mobile Insurance Agent Scheduling  Lead Management Customer Management  Account Management Order Creation & Management  Real Time Quoting Order Completion & Support  Document Management Collaboration  Productivity Tools Invoice Management  Analytics & Reporting Performance ManagementCopyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 30 30
    • 31. Q&A Website: www.kony.com Twitter: @konyCopyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 31 31

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