Mobile Banking - The Next Gen Approach
Upcoming SlideShare
Loading in...5
×
 

Mobile Banking - The Next Gen Approach

on

  • 463 views

Mobile presents a huge opportunity for banks to better engage with existing customers, to win new customers and to increase revenue through mobile payments and mobile commerce capabilities.

Mobile presents a huge opportunity for banks to better engage with existing customers, to win new customers and to increase revenue through mobile payments and mobile commerce capabilities.

Statistics

Views

Total Views
463
Views on SlideShare
354
Embed Views
109

Actions

Likes
0
Downloads
11
Comments
0

4 Embeds 109

http://blog.konradgroup.com 94
http://www.linkedin.com 8
https://twitter.com 4
http://feedly.com 3

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Mobile Banking - The Next Gen Approach Mobile Banking - The Next Gen Approach Presentation Transcript

  • MOBILE BANKING THE NEXT GEN APPROACH MOBILE BANKING - THE NEXT GEN APPROACH
  • MOBILE BANKING - THE NEXT GEN APPROACH REDUCE COST ! CREATE STRONGER CUSTOMER RELATIONSHIPS ! INCREASE REACTIVITY TIME ! PROVIDE INNOVATION, UTILITY & GREAT UX ! PROVIDE MORE CONNECTED BANKING & PAYMENT SERVICES “Mobile has opened the door to re-assert relationships with consumers.” WHY INVEST IN MOBILE?
  • ! Behaviours are changing as consumers are becoming more comfortable and dependent on the web and mobile devices. BEHAVIOUR MOBILE BANKING - THE NEXT GEN APPROACH
  • ! Consumers are looking for simplicity, availability, real- time insight, contextual engagement and the ability to leverage social networks. NEEDS MOBILE BANKING - THE NEXT GEN APPROACH
  • ! Consumers expect far greater transparency with the type of personalization they receive as they interact with other industries. EXPECTATIONS MOBILE BANKING - THE NEXT GEN APPROACH
  • HIGHLY INFORMED ! EXPECTING A GREAT EXPERIENCE ! RELIANT ON REVIEWS, SOCIAL MEDIA ! BANKING ONLINE 24/7 “It is essential to have an outstanding usability and excellent user interface.” CONSUMERS ARE: MOBILE BANKING - THE NEXT GEN APPROACH
  • 34% of Canadians expect to be conducting their banking using mobile devices in the near future. MOBILE BANKING - THE NEXT GEN APPROACH
  • 91% of Canadians said they prefer to do banking at a time that is convenient. MOBILE BANKING - THE NEXT GEN APPROACH
  • 77% are happy to avoid travelling to the branch. MOBILE BANKING - THE NEXT GEN APPROACH
  • MOBILE BANKING - THE NEXT GEN APPROACH WHAT DOES THIS MEAN?
  • ! Banks that fail to develop mobile banking technology risk losing their retail payment systems due to digital disruption by more savvy competitors. MOBILE BANKING - THE NEXT GEN APPROACH
  • ! When it comes to applications for financial utility, consumers are looking for features that will save time, energy and effort -- paired with a consistent and repeatable UI/UX. MOBILE BANKING - THE NEXT GEN APPROACH
  • ! Such as every day banking transactions, including checking balances, monthly statements, EMT & Account transfers and bill payments. FOCUS ON UTILITY & VALUE MOBILE BANKING - THE NEXT GEN APPROACH
  • ! Mobile banking features also help banks make inroads with younger consumers, who may be banking for the first time and could become lifelong customers. ! MOBILE BANKING - THE NEXT GEN APPROACH FOCUS ON UTILITY & VALUE
  • ! Find ways for customers to do things better, or create an entirely new experience. DIFFERENTIATE MOBILE BANKING - THE NEXT GEN APPROACH
  • ! A mobile-optimized strategy will also enable FIs to capitalize on new revenue-generating opportunities in mobile payments and commerce. MOBILE BANKING - THE NEXT GEN APPROACH UNCOVER NEW REVENUE OPPORTUNITIES
  • DRIVING MOBILE ADOPTION MOBILE BANKING - THE NEXT GEN APPROACH
  • 1. ALWAYS LISTEN TO CUSTOMER NEEDS 2. HELP CUSTOMERS ACHIEVE THEIR GOALS 4. CHOOSE TECHNOLOGIES CAREFULLY 3. INTEGRATE MOBILE BANKING INTO AN OMNI CHANNEL STRATEGY 5. USE EDUCATION AND SECURITY GUARANTEES MOBILE BANKING - THE NEXT GEN APPROACH
  • SUMMARY ! Mobile presents a huge opportunity for banks to better engage with existing customers, to win new customers and to increase revenue through mobile payments and mobile commerce capabilities. MOBILE BANKING - THE NEXT GEN APPROACH
  • instagram.com/konradgroup facebook.com/konradgroup twitter.com/konradgroup linkedin.com/konradgroup CONTACT US! MOBILE BANKING - THE NEXT GEN APPROACH