Miralix Brochure Uk

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This Miralix Brochure is giving an overview of the great value you can add to your telephony and customer service

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Miralix Brochure Uk

  1. 1. Miralix has developed user-friendly and value added PC applications since 2001. This has resulted in morethan 1500 satisfied customers.
  2. 2. The switchboard
  3. 3. Sophie answers calls from the swithcboard.In between calls she has administrativetasks which she attends to. She welcomesguests to the company as well.Time saving overviewSophie uses Miralix OfficeOperator as PCswitchboard. This provides her with a totalpresence overview and enables her toquickly transfer calls to available collegues.Efficient serviceWhen welcoming visitors Sophie easilyfinds the required employee, sends amessage (SMS/E-mail) or calls the person.When working in other programs theswitchboard can easily be brought back tothe front of the screen.Developed for youOn a everyday basis more than 1.000people use the Miralix PC switchboard.The look and feel of Miralix OfficeOperatoris based upon customer requirements. Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.
  4. 4. The office employee
  5. 5. Jesper works at the office and uses the PCto resolve his tasks. His meetings are oftenheld at the office where he also handlestelephone calls and e-mails.Better time and overviewMiralix TimeOut is the PC application thatsaves Jesper for time in his communicationvia the telephone, e-mail and sms.All features are combined in a user-friendlyapplication presenting a perfect overview ofhis colleages presence.Good work atmosphereJesper s phone calls follow his presence.Miralix TimeOut ensures that calls to himare automatically transferred to colleagueswhen Jesper is absent. Customers receiveare better service. The level of noice andstress at the office is reduced.Organized meetingsMiralix Outlook integration automaticallytransfers calls to colleagues, his voicemailor the switchboard when Jesper is in ameeting. Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.
  6. 6. The mobile employee
  7. 7. Jens has a desk place at the office butmostly he is on business trips. His mobile isused as his primary connection betweenthe office and the customers.At meetings it is important that he is notdisturbed.High mobilityMiralix InShare is the mobile applicationthat gives him a quick presence overview ofhis colleagues. Hereby, he avoids callingbusy or unavailable colleagues.Additionally he can easily update his ownpresence which is displayed for colleagueson their PCs or smartphones.Fewer interruptionsDuring meetings calls to Jens willautomatically be answered bycolleagues, his voicemail or theswitchboard.The colleagues can see his presence andforward phonemessages.Jens is an integrated part of the comany scommunication despite the fact that he isoften away from the office. Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.
  8. 8. Contact Center
  9. 9. Line works at the contact center andanswers incoming calls from customers.Miralix CallCenter creates a dynamic callhandling across the entire company.Flexible and efficientLine s call handling has a high level offlexibility and improves customer service.She decides whether she wants to answercalls from the PC, the home office or themobile phone.Intelligent customer serviceTelephone calls are easily distributed to theavailable agents based upon skills.Example:A call from Germany is automaticallytransferred to a German speaking andavailable employee.When the queue is too long it is possible tochoose a callback option which gives thecustomer a better experience.Hot item lets the customer hear anadvertisement while waiting. Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.
  10. 10. Microsoft Lync user
  11. 11. Simon is from the young generation and isused to communicate from his PC using IM/ chat in his communication.Complete communicationIn Microsoft Lync Simon gets a presenceand telephone overview of his colleagues.He can easily call, chat and e-mail with idlecolleagues.This gives him a complete, simple and fastcommunication from one PC application.Efficient customer serviceCustomers experience a better availabilityeven if Simon is away from his PC. Calls tohim are automatically transferred to hiscolleagues, mobile phone or voicemail.Microsoft Lync status is displayed in allMiralix applications for quicker callhandling.Quick implementationMiralix is Microsoft Gold Partner as ISV &Unified Communications.The Miralix applications are easily added toyour Microsoft Lync which offers integrationto your telephone system.You hereby get full value of yourinvestment. Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.
  12. 12. The IT administrator
  13. 13. Martin is responsable for the maintenanceof the IT network. He needs easy access tocontrol all systems and programs.Centralised administrationMiralix administrator interface enablesMartin to change and add adjustmentsregardless of his physical presence.It is easy for him to add new users as thesystem is centrally controlled.Save energy with virtualizationThe Miralix system can be installed invirtuel environments. It reduces physicalservers, gives a good stability and ensuresquick backup.Miralix is Microsoft Gold Partner andsupports the latedst Microsoft versions.The Miralix solution gives Martin the abilityto anticipate future developments.Integrates with your networkIn order to give easy implementation andmaintenacne Martin can use MiralixAny2Phone for AD & Calender tosynchronise his database and calendar. Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.
  14. 14. ContactCall Miralix and see an online demo of ourapplications +45 76 41 09 89 info@miralix.com www.miralix.com

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