Chitkara business school assignment of principles of management Submitted by: Komal Sharma Kulbir Arushi Gaurav Anshum Gagan
Take a survey in your class and ask thestudents to respond to two questions:(1)“Describe in detail when you feelexceptionally good about your college.”(2)“Describe in detail when you feelexceptionally bad about your college.”Classify the underlying factors according toHerzberg’s two factor theory and discussthe implications of your findings..
Herzberg’s two factor theory..• Psychologist Frederick Herzberg proposed the two factor theory – also called the motivation- hygiene theory..• Herzberg emphasized that the opposite of satisfaction is not dissatisfaction. Removing dissatisfying characteristics from a job does not make the job satisfying..
Contd. Herzberg’s two factor theory..• He proposed that his findings indicated the existence of a dual continuum: the opposite of “satisfaction” is “no satisfaction” and the opposite of “dissatisfaction” is “no dissatisfaction”.• According to Herzberg, the factors that lead to motivation are separate and distinct from those that lead to dissatisfaction..
Contd. Herzberg two factor theory• Herzberg concluded that Intrinsic factors (Motivators) are related to job satisfaction whereas Extrinsic factors (hygiene) are tended to be cited with dissatisfaction..
Hygiene factorsHygiene factors are as follows:• Company policies• Working conditions• Relationships with others• Job security• Quality of supervision• Salary
Motivating factors Motivating factors are as follows:• Promotional opportunities• Advancement• Recognition• Achievement• Responsibility
Survey conductedClassmate 1:Exceptionally good about Chitkara:Opportunity to meet Mr. S Gopalkrishnan(executive co chairman INFOSYS).Exceptionally bad about Chitkara:No Sunday off..
Contd. surveyClassmate 2:Exceptionally good about Chitkara:Experienced faculty like Ohri sir..Exceptionally bad about chitkara:Throwing students out of the class without any reason
Contd. surveyClassmate 3:Exceptionally good about Chitkara:Initiatives like presentations, guest lectures, catalyst workshop by Colonel Rakesh Sir..Exceptionally bad about Chitkara:Wi-fi are not working in hostel & the food in hostel mess.
Survey contd..Classmate 4:• Exceptionally good about Chitkara:Opportunity to meet Dr. APJ Abdul Kalam.Fair results.• Exceptionally bad about Chitkara:Transport service.No time for self.
analysis• On analyzing the first question i.e. when they feel exceptionally good about Chitkara. The answers were mainly focused on the opportunities provided to them for personal growth, recognition, advancement and responsibility.• However on analyzing the second question i.e. when they feel exceptionally bad about Chitkara the answers were mostly related on the policies of Chitkara, working conditions and relationships.
conclusion• We can conclude that the reasons that made people feel good are different from the reasons that made them feel bad..• Intrinsic factors like growth, appreciation, advancement also called Motivators seems related to motivate the students in Chitkara..
Contd. Conclusion..• However, the extrinsic factors like policy, working conditions, relations with others i.e. Hygiene factors can be cited as the reason for dissatisfaction..• Thus, satisfying the Herzberg’s two factor theory of motivation..