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1 of 13Kofax in HealthcareMaking the First Mile™ of Healthcare smarter
2 of 13IndexKofax in Healthcare........................................ 3Medical Hospital Overview...........................
3 of 13Kofax in HealthcareDeploying the Power of KofaxIn the new healthcare industry, providers andpatients will thrive by...
4 of 13Health System OverviewBusiness OfficeMedical Records /Health InformationAdmissions andRegistrationClinic andAmbulat...
5 of 13Clinic & Ambulatory CarePrepared, scanned, reviewed,QA’ed by three people and thenreleased for consumption, allwith...
6 of 13Medical Records  Health InformationCentralized capturedepartment, saving$1.2 million per year.Every clinical docume...
7 of 13Admissions and RegistrationClick here for moreinformation onlineiKofax Value PropositionImprove patient registratio...
8 of 13Emergency RoomClick here for moreinformation onlineiKofax Value PropositionStreamline registration process and crea...
9 of 13Patient RoomClick here for moreinformation onlineiKofax Value PropositionPatient healthcare information is integrat...
10 of 13Mail Room ADSEClick here for moreinformation onlineiKofax Value PropositionThe Kofax Mailroom Automation Solutione...
11 of 13Business OfficeKofax Value PropositionStreamline back-office operations byautomating invoice capture, claimsmanage...
12 of 13Additional ResourcesKofax Whitepapers Kofax Case StudiesElectronic Health Records:Getting It Right The First TimeE...
13 of 13ContactUNITED STATESKofax, Inc.Headquarters:15211 Laguna Canyon RoadIrvine, CA 92618-3146General inquiries:1 949 7...
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Kofax in Healthcare

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In the new healthcare industry, providers and
patients will thrive by deploying intelligent
technology to deliver care sooner and more
effectively. New solutions include Kofax Smart
Process Applications and Smart Mobile Apps, which
enable healthcare organizations to automatically
and accurately capture, validate, extract and classify
information from anywhere inside or outside the
organization — and then instantly drive business
processes and applications while saving critical
documentation in secure content repositories.

Published in: Health & Medicine, Business
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Transcript of "Kofax in Healthcare"

  1. 1. 1 of 13Kofax in HealthcareMaking the First Mile™ of Healthcare smarter
  2. 2. 2 of 13IndexKofax in Healthcare........................................ 3Medical Hospital Overview............................ 4Clinic & Ambulatory Care.............................. 5Medical Records & Health Information.........6Admissions and Registration.........................7Emergency Room...........................................8Patient Room...................................................9Mail Room..................................................... 10Business Office............................................. 11Additional Resources...................................12Contact ......................................................... 13Click above fora short videoi
  3. 3. 3 of 13Kofax in HealthcareDeploying the Power of KofaxIn the new healthcare industry, providers andpatients will thrive by deploying intelligenttechnology to deliver care sooner and moreeffectively. New solutions include Kofax SmartProcess Applications and Smart Mobile Apps, whichenable healthcare organizations to automaticallyand accurately capture, validate, extract and classifyinformation from anywhere inside or outside theorganization — and then instantly drive businessprocesses and applications while saving criticaldocumentation in secure content repositories.IMPROVE HEALTHCARE QUALITY by enablingsecure, real-time access to accurate patient datafrom anywhere and through any device.FULLY LEVERAGE ELECTRONIC HEALTHRECORDS by integrating digitally captured medicaland financial information with EHRs in healthinformation systems.DRIVE DOWN COSTS by creating an efficient,unified, information-capture platform that facilitatesstraight-through, Touchless Processing™ of healthrecords from registration through billing.ENABLE MOBILITY Kofax technology enablesproviders to turn mobile devices into care-manage-ment tools that can be fully integrated with today’sEHR systems.Systems of EngagementGenerate real time informationintensive communicationsfrom customersKOFAX PROVIDESTHE ESSENTIALBRIDGE TOSystems of RecordAre enterprise applicationsdesigned for internalpurposes
  4. 4. 4 of 13Health System OverviewBusiness OfficeMedical Records /Health InformationAdmissions andRegistrationClinic andAmbulatory CareMail RoomEmergency Room Patient RoomClick on a room formore informationi
  5. 5. 5 of 13Clinic & Ambulatory CarePrepared, scanned, reviewed,QA’ed by three people and thenreleased for consumption, allwithin 72 hours.The alternative of total manualdocument classification wouldhave been to add 50 full-timeemployees.Reduce labor costs forprocessing documents.Reduce physicalstorage space.Drive toward one patient/one record methodology.Kofax Value PropositionImprove patient registration and providingclinicians with accessibility to a patient’scomplete medical record, automate andstreamline medical records processing andclassification, thus improving patient care.Challengesuu More than 60,000 inpatient dischargesannually, more than 12.5 million inpatientdocuments each year, including 2,400unique clinical document types.uu Clinical records processed another8 million documents annually.uu Define a standardized end-to-endprocess from scanning to QA.uu Meet the three-day service levelagreement for clinicians (all recordselectronically available within 72 hoursof discharge).Click here for moreinformation onlinei“Kofax was instrumental in enabling our onepatient/one record methodology… as wecontinue to grow, Kofax will continue to be amission-critical platform for us.”– Michael Putkovich,System Director of HIM at Spectrum Health
  6. 6. 6 of 13Medical Records Health InformationCentralized capturedepartment, saving$1.2 million per year.Every clinical document iscaptured within 24 hours.Placed flatbed scanners in eachoffice so information could bescanned and managed.No document backfiles, weknow where every documentis at any given time.Click here for moreinformation onlineiKofax Value Proposition:Capture critical information up front toenable clinicians a complete view of thepatient record. As patients are discharged,related documents are scanned, capturedand linked to the patient’s chart to completea one patient/one record methodology.Challenges:uu Labor intensive, distributed process ofcapturing and storing its hundreds ofmillions of documents.uu Data that was stored in hard copy at thefacility where it was generated, makingit difficult for employees or medicalpersonnel in other locations to access.uu Office staff’s time was beingmisappropriated away from their coreresponsibilities, the patient.uu Need to capture, classify, separate andindex more than 2,400 unique clinicaldocument types.“Kofax Capture™ can be adapted to a signifi-cant number of capture needs, whether it’s highvolume desktop, network-attached, MFP, fax oremail-based. It’s a highly flexible application”– David Partsch, Program Director (IT),Enterprise Imaging ContentManagement, Geisinger Health System
  7. 7. 7 of 13Admissions and RegistrationClick here for moreinformation onlineiKofax Value PropositionImprove patient registration and provideclinicians with accessibility to a patient’scomplete medical record, automate andstreamline medical records processing andclassification, thus improving patient care.Challengesuu More than 60,000 inpatient dischargesannually, more than 12.5 million inpatientdocuments each year, including 2,400unique clinical document types.uu Clinical records processed another8 million documents annually.uu Define a standardized end-to-endprocess from scanning to QA.uu Meet the three-day service levelagreement for clinicians (all recordselectronically available within 72 hoursof discharge).Processes some 23 million imagesper year for medical records.Up to 80% of the processesinvolved in capturing andmanaging these images hasbeen done manually.Now many of our purchasingand AP processes are almost100% automated.Having our informationcaptured and stored digitally,that’s been huge.Previously, invoices would be scannedand entered into the system in batches,perhaps once a week. Now invoices arescanned upon receipt.“Kofax was instrumental in enabling our onepatient/one record methodology… as wecontinue to grow, Kofax will continue to be amission-critical platform for us.”– Michael Putkovich,System Director at Spectrum Health
  8. 8. 8 of 13Emergency RoomClick here for moreinformation onlineiKofax Value PropositionStreamline registration process and create apaperless environment to effectively manageincoming clinical documentation.Challengesuu Required a fully integrated system tohandle the capture and flow of patientrelated data.uu Streamlined automated recordsmanagement solution to assist inminimizing the time, accuracy, cost andoccupational health and safety issuestraditionally created by the storage.System recognizes scannedpaper documents and readsan affixed patient barcodelabel or the handwrittensurname and date of birth.Easy to use mobile devicesto retrieve complete digitalpatient health care recordsfrom anywhere in the hospital.Minimizes manualintervention.“Although we are fully digital, we still haveto cater for external organizations that workwith paper records. Patients may arrivewith paper documents, we must ensure thisinformation is entered into our system so itcan be instantly available to our clinicians.”– Azad Edmekjian,Manager Health Information Services,Macquarie University Hospital
  9. 9. 9 of 13Patient RoomClick here for moreinformation onlineiKofax Value PropositionPatient healthcare information is integratedacross all departments, ensuring clinicaldocumentation is instantly available and apatient’s journey can be tracked throughoutthe entire hospital system.Challengesuu System required to compliment fullydigital environment already established.uu Eliminated the overhead found intraditional, paper-based hospital system.uu The need for a workflow processes thatfollows the patient journey, stage ofpatient care.uu Lack of a user friendly, efficient andeffective system for patient records.Leveraging mobile in a digitalenvironment makes it easy toretrieve a complete digital patienthealth care record from anywherein the hospital.The Kofax solution support thehighest levels of patient carethrough the efficient delivery oftimely and accurate information.“The Kofax solution demonstrates theimportance of ‘behind the scenes’ effortsto support the highest levels of patient carethrough the efficient delivery of timely andaccurate information.”– Azad Ekmekjian, Manager,Health Information Services,Macquarie University Hospital, Australia
  10. 10. 10 of 13Mail Room ADSEClick here for moreinformation onlineiKofax Value PropositionThe Kofax Mailroom Automation Solutionenables organizations to improve themanagement of incoming information fromany source while reducing costs, improvingefficiency, and meeting compliancerequirements.Challengesuu Receives more than 2.4 millionhealthcare benefit claims forms andrelated documents.uu Devoted 273 of its employees tomanually enter claim data into itsproprietary reimbursement system.uu Typically process a maximum ofapproximately 300 claims forms on anygiven day.uu Typical time required to process a claimfrom receipt to reimbursement wasbetween two and three months.Reduce the amount of employeesdevoted to claims processingtasks from 273 to 235 employees,resulting in a huge cost savings.A single employee is now able to processmore than 2,000 documents daily, upfrom 300 and access all relevant claimsdata quickly.Complete claims reimbursementsin five to eight days, as opposedto its prior two to three monthturnaround time frame.“We felt Kofax provided the best capturetechnology for our needs and served as anideal foundation for the new documentmanagement system.”– Dr. Luis Pires, Manager Director at ADSE
  11. 11. 11 of 13Business OfficeKofax Value PropositionStreamline back-office operations byautomating invoice capture, claimsmanagement and accounts payable withproven metrics and ROI.Challenges:uu Administrator’s directive of efficiencyand productivity gains in AccountsPayable and Financial Operations.uu Staff members spent hourstroubleshooting invoice processingaccuracy and leading to delays inpayment and delivery of critical medicalsupplies and servicesuu No on-line view of the flow of invoicesto help track trends, spot bottlenecksand address problem areas.AP employees process about 2,100transactions per month, and theaverage cost of processing an invoicehas declined from $3.17 to $2.13.$265,000 savings from capturingmore early payment discounts.Staff savings of $1.2Mwith staff optimization andavoiding hiring.Handled 47% increase in invoicevolume with 10% fewer staff.Click here for moreinformation onlinei“When we look back at the results, wewish we would have implemented Kofaxmuch sooner.”– Jeff Lubbe, Corporate Finance Director,University Hospitals
  12. 12. 12 of 13Additional ResourcesKofax Whitepapers Kofax Case StudiesElectronic Health Records:Getting It Right The First TimeElectronic Health Records –End-to-End Document Capture isKey to Health CareFirst Fully Digital Private Hospitalin Australia Creates PaperlessEnvironment with KofaxUniversity Hospitals Controls Costsand Sharpens Health Care Focusby Streamlining Back Office withKofax MarkView for APLoma Linda University HealthModernizes Processes withKofax CaptureCapture Driven Processes Enable GeisingerHealth System to Reduce Costs andImprove Patient and Member ServiceSpectrum Health Uses KofaxTransformation Modules to EnableOne Patient/One Record MethodologyDocument Capture Helps HealthCare Providers Put Meaning intoElectronic Health Record UtilizationDocument Capture Across theHealth Care Enterprise: Onramp toImproved Business Processes andHealth Care QualityADSE Utilizes Kofax Solution to AutomateHealthcare Benefit Claims Processing andImprove Business Process Efficiencies andEmployee Productivity
  13. 13. 13 of 13ContactUNITED STATESKofax, Inc.Headquarters:15211 Laguna Canyon RoadIrvine, CA 92618-3146General inquiries:1 949 783-1333UNITED KINGDOMKofax UK Ltd.1 CedarwoodChineham Business ParkBasingstoke, HampshireRG24 8WDGeneral inquiries:+ 44 (0) 870 777 3767
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