The Enterprise Social Revolution is Here
Pervasive Adoption of Social Tools
84% of organizations
have remote workers
Changes how
we work
65%of
companies are
deploy...
enhancing
The Value of Enterprise Social
Marketing Pilot Net Breeze
+
9
Why won’t
this one fit?
Why Training Alone Is Not Working
Sustainable SharePoint Adoption
5 Steps to Sustainable Adoption
It’s All About Business Value
Expedite Innovation Facilitate
Engagement
Financial Gains
$
Social is about
empowering
bottom-up
organization
Individuals | Communities | Groups
to make
top-down
business goals
succe...
Xerox accelerates innovation with Yammer
Objectives
• Connect employees with the people
and information they need in order...
Identify solutions, don’t showcase feature
Go After Low Hanging Fruits
21
Prioritize
IT Can You Handle This?
Engage Key Business Groups
Leverage Existing Resources
Training
Industry Practices
Governance Plan
Use Cases
26
Essential Components









What Does
Winning
Look Like?
Deliver Contextual User Training
35
Self-Service Support
Regular Adoption Activities
Lather, Rinse, Repeat
Knowledge
Co-Creation
Adoption
Activities
Enterprise Social Journey
Contextual
Training
Business
Sol...
5 Steps to Sustainable Adoption
What Does
It Take
to Win?
Resources
Questions?
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e
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Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e

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Lead the enterprise social revolution: How to drive substainable adoption

Intelligent information management

Global Directions 2013

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Lead the enterprise social revolution: How to drive substainable adoption, Innovate-e

  1. 1. The Enterprise Social Revolution is Here
  2. 2. Pervasive Adoption of Social Tools 84% of organizations have remote workers Changes how we work 65%of companies are deploying at least one social software tool Always on -- Consumers use an average of 4 devices every day 20% expect a response within one hour via social media Rise of the social consumer 44% of consumers complain via social media Humans have an intrinsic drive to engage and connect We organize into communities to get things done - at home, and at work Modern social capabilities remove the barriers of geography and time
  3. 3. enhancing
  4. 4. The Value of Enterprise Social
  5. 5. Marketing Pilot Net Breeze +
  6. 6. 9 Why won’t this one fit?
  7. 7. Why Training Alone Is Not Working
  8. 8. Sustainable SharePoint Adoption
  9. 9. 5 Steps to Sustainable Adoption
  10. 10. It’s All About Business Value Expedite Innovation Facilitate Engagement Financial Gains $
  11. 11. Social is about empowering bottom-up organization Individuals | Communities | Groups to make top-down business goals successful Increase Revenue | Lower Costs | Reduce Turnover
  12. 12. Xerox accelerates innovation with Yammer Objectives • Connect employees with the people and information they need in order to excel • Merge two company cultures following an acquisition Tactics Deployed Yammer as a go-to place for employees to connect globally and innovate together Results • Accelerated innovation • Streamlined information flow • Merged communications across two companies “There’s no question Yammer has helped us reduce the time it takes to go from a new idea or call to action to execution. It accelerates innovation.” - Gregory North, Vice President of Corporate Lean Six Sigma and Business Transformation, Xerox
  13. 13. Identify solutions, don’t showcase feature
  14. 14. Go After Low Hanging Fruits
  15. 15. 21 Prioritize
  16. 16. IT Can You Handle This?
  17. 17. Engage Key Business Groups
  18. 18. Leverage Existing Resources Training Industry Practices Governance Plan Use Cases
  19. 19. 26
  20. 20. Essential Components         
  21. 21. What Does Winning Look Like?
  22. 22. Deliver Contextual User Training
  23. 23. 35
  24. 24. Self-Service Support
  25. 25. Regular Adoption Activities
  26. 26. Lather, Rinse, Repeat Knowledge Co-Creation Adoption Activities Enterprise Social Journey Contextual Training Business Solutions Governance Executive Commitment Relevant Governance
  27. 27. 5 Steps to Sustainable Adoption
  28. 28. What Does It Take to Win?
  29. 29. Resources
  30. 30. Questions?

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