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For years we have worked on content management projects, aiming to increase the efficiency and automation of content intensive processes. As the need for automation continues to grow, the pressure from your competitors and the expectations of your customers increase along with it. The survival from this information surge will greatly depend whether your business has the knowledge and tools to enhance customer satisfaction and focus on business growth opportunities.
Not only do your customers and partners want prompt, quick service, they’re expecting comprehensive results. However, in order to do so we must have the ability to gather together ALL of the information that we have that relates to the customer. So how do we bring this all together?
In this webinar, we’ll discuss how businesses can:
gain efficiencies in their business transactions by managing all incoming information in one solution
integrate the interaction and responses to your customers in a true end-to-end business process
use advanced capture, semantic understanding and self learning to automate and enhance your customer service
We’ll also hear how a Kodak Alaris customer is making this work in their business unit – and how you can apply these same techniques in your own organization.
Kodak Alaris presenter: Rod Hughes -- GM, Software & Solutions