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User involvement helsinki feb. 2011
 

User involvement helsinki feb. 2011

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    User involvement helsinki feb. 2011 User involvement helsinki feb. 2011 Presentation Transcript

    • User involvement in Mediaspace
      - Beauty or Beast?
      Knud Schulz and Marie Østergård, Aarhus Public Libraries, Denmark
    • Knud Schulz, Marie Østergård, 2011
      2
      From Main Library of Aarhus to Mediaspace
      All development since 2002 has focused on Mediaspace
      All user involvement is about the progress from transaction to relations
      How do we learn and what do we learn?
      8.500 m2
      17.000/27.000 m2
    • Knud Schulz, Marie Østergård, 2011
      3
      Issues of Involvement
      WHY?
      To shape the library of the future – but also enrich the present
      To add competences
      Iterations make us wiser
      Ask when there is a real possibility of influence
      Never forget that you are the decision makers
      BUT
      The challenge is that we only get answers to our own questions
      How can we get answers to what we don’t ask?
      How can we make sure that our resources are well-spent?
      What if they say smth we don’t want to hear?
      Examples of methods
    • Knud Schulz, Marie Østergård, 2011
      4
      Phototyping5 groups of people forming visions. Everyone gets a camera and has to answer in pictures: what is it like to be a user in Mediaspace and what is it like to work there?
      A great variety of competences involved
      Using pictures communicates well
      Starts discussions and reflections
    • Knud Schulz, Marie Østergård, 2011
      5
      Phototyping5 groups of people forming visions. Everyone gets a camera and has to answer in pictures: what is it like to be a user in Mediaspace and what is it like to work there?
      Focus on group combinations
      Consensus groups risk becoming self-absorbed and non-challenging
    • Knud Schulz, Marie Østergård, 2011
      6
      Village SquareA Village Square where users and staff introduced ideas and projects and where participants spent hours elaborating on developing those ideas
      Invites users to use the library space for ideas and projects
      A channel into user thoughts and ideas
      A test-space for topics we need developed
      Access to user networks
    • Knud Schulz, Marie Østergård, 2011
      7
      Village SquareA Village Square where users and staff introduce ideas and projects and where participants spent hours elaborating on developing those ideas
      An enourmous amount of ressources spent
      No promise of tangible results
      Risk that users want smth else than us
    • Knud Schulz, Marie Østergård, 2011
      8
      User driven designChildren’s lab: A week’s workshop with children btw 9-14 prototyping a library. The results were used as part of the competition programme
      Direct access to children and not just children’s adults
      Children carries a large network
      In 2014 these children are btw 16-21!
    • Knud Schulz, Marie Østergård, 2011
      9
      User driven designChildren’s lab: A week’s workshop with children btw 9-14 prototyping a library. The results were used as part of the competition programme
      Need for unusual adult-competences to carry it out
      Difficult to ask the ”right” questions and not influence the result
    • Knud Schulz, Marie Østergård, 2011
      10
      Lead UsersMindspot:Target group from 14-20. Events inside and outside of the library meeting the users in their own environment. Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group
      Using user competences
      Construct a universe
      Access to new network and user groups
      We change the image of the libraryworker
    • Knud Schulz, Marie Østergård, 2011
      11
      Lead UsersMindspot:Target group from 14-20. Events inside and outside of the library meeting the users in their own environment. Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group
      If Mindspotters become too assimilated they loose their value
      Renewal is essential
    • Knud Schulz, Marie Østergård, 2011
      12
      User driven developmentDevelopment of new technology using recording of voices, scenarios and an interactive table to conduct 10 interviews with user groups. Taking place in the library space.
      New formate creates new idea development from users
      Form makes a statement about being willing to risk smth
    • Knud Schulz, Marie Østergård, 2011
      13
      User driven developmentDevelopment of new technology using recording of voices, scenarios and an interactive table to conduct 10 interviews with user groups. Taking place in the library space.
      Difficult as a ”stand alone” installation
      Prototypes demand a lot of caring
      Evaluation becomes time consuming
    • Prototyping35 staff members, 5 groups, inventing visions for activities, functions and services. Ideas were used directly in the competition programme
      Inclusion of staff experience
      If you dare let the imagination free things tend to be possible
      Commitment and discussions of visions
    • Prototyping 35 staff members, 5 groups, inventing visions for activities, functions and services. Ideas were used directly in the competition programme
      Risk that ideas are impossible
      Risk internal fight for m2
      Extremely time consuming
    • Knud Schulz, Marie Østergård, 2011
      16
      Involvement of other professionsProcess developing values. Involvement of large variety of professions asking them their view on Mediaspace’s raison d’etreand consulting them about various issues
      A mash-up library – variety of versions of the library future
      Makes Mediaspace a knowledge hub
      Gives a view into the future of other professions
    • Knud Schulz, Marie Østergård, 2011
      17
      Involvement of other professionsProcess developing values. Involvement of large variety of professions asking them their view on Mediaspace’s raison d’etreand consulting them about various issues
      What if they think Mediaspace is a horrible idea?
      All people have their own agenda
      We need to be able to filtrate the ideas
    • Knud Schulz, Marie Østergård, 2011
      18
      Participatory design6 workshops with citizens and architects, remodelling the building from a user perspective
      A test space for ideas
      Let the users be experts on being users
      If we choose against users wishes we know what we are up against
    • Knud Schulz, Marie Østergård, 2011
      19
      Participatory design6 workshops with citizens and architects, remodelling the building from a user perspective
      What if the users want smth we don’t?
      Architect commitment is essential
      All involved must have process- and listening skills
    • Knud Schulz, Marie Østergård, 2011
      20
      next library/HalmstadConference. June 19-21 in Aarhus. 4 exceptional keynotes, 18 workshops
      Library professionals set the agenda
      Contribute to the design and knowledge of Mediaspace
    • Knud Schulz, Marie Østergård, 2011
      21
      next libraryConference. June 19-21 in Aarhus. 4 exceptional keynotes, 18 workshops
      Beauty or beast? It depends on you……….
    • Knud Schulz, Marie Østergård, 2011
      22
      www.urbanmediaspace.dk