Your SlideShare is downloading. ×
0
User involvement in Mediaspace<br />- Beauty or Beast?<br />Knud Schulz and Marie Østergård, Aarhus Public Libraries, Denm...
Knud Schulz, Marie Østergård, 2011<br />2<br />From Main Library of Aarhus to Mediaspace<br />All development since 2002 h...
Knud Schulz, Marie Østergård, 2011<br />3<br />Issues of Involvement <br />WHY?<br />To shape the library of the future – ...
Knud Schulz, Marie Østergård, 2011<br />4<br />Phototyping5 groups of people forming visions. Everyone gets a camera and h...
Knud Schulz, Marie Østergård, 2011<br />5<br />Phototyping5 groups of people forming visions. Everyone gets a camera and h...
Knud Schulz, Marie Østergård, 2011<br />6<br />Village SquareA Village Square where users and staff introduced ideas and p...
Knud Schulz, Marie Østergård, 2011<br />7<br />Village SquareA Village Square where users and staff introduce ideas and pr...
Knud Schulz, Marie Østergård, 2011<br />8<br />User driven designChildren’s lab: A week’s workshop with children btw 9-14 ...
Knud Schulz, Marie Østergård, 2011<br />9<br />User driven designChildren’s lab: A week’s workshop with children btw 9-14 ...
Knud Schulz, Marie Østergård, 2011<br />10<br />Lead UsersMindspot:Target group from 14-20. Events inside and outside of t...
Knud Schulz, Marie Østergård, 2011<br />11<br />Lead UsersMindspot:Target group from 14-20. Events inside and outside of t...
Knud Schulz, Marie Østergård, 2011<br />12<br />User driven developmentDevelopment of new technology using recording of vo...
Knud Schulz, Marie Østergård, 2011<br />13<br />User driven developmentDevelopment of new technology using recording of vo...
Prototyping35 staff members, 5 groups, inventing visions for activities, functions and services. Ideas were used directly ...
Prototyping 35 staff members, 5 groups, inventing visions for activities, functions and services. Ideas were used directly...
Knud Schulz, Marie Østergård, 2011<br />16<br />Involvement of other professionsProcess developing values. Involvement of ...
Knud Schulz, Marie Østergård, 2011<br />17<br />Involvement of other professionsProcess developing values. Involvement of ...
Knud Schulz, Marie Østergård, 2011<br />18<br />Participatory design6 workshops with citizens and architects, remodelling ...
Knud Schulz, Marie Østergård, 2011<br />19<br />Participatory design6 workshops with citizens and architects, remodelling ...
Knud Schulz, Marie Østergård, 2011<br />20<br />next library/HalmstadConference.  June 19-21 in Aarhus. 4 exceptional keyn...
Knud Schulz, Marie Østergård, 2011<br />21<br />next libraryConference.  June 19-21 in Aarhus. 4 exceptional keynotes, 18 ...
Knud Schulz, Marie Østergård, 2011<br />22<br />www.urbanmediaspace.dk<br />
Upcoming SlideShare
Loading in...5
×

User involvement helsinki feb. 2011

870

Published on

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
870
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
8
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "User involvement helsinki feb. 2011"

  1. 1. User involvement in Mediaspace<br />- Beauty or Beast?<br />Knud Schulz and Marie Østergård, Aarhus Public Libraries, Denmark<br />
  2. 2. Knud Schulz, Marie Østergård, 2011<br />2<br />From Main Library of Aarhus to Mediaspace<br />All development since 2002 has focused on Mediaspace<br />All user involvement is about the progress from transaction to relations <br />How do we learn and what do we learn?<br />8.500 m2<br />17.000/27.000 m2<br />
  3. 3. Knud Schulz, Marie Østergård, 2011<br />3<br />Issues of Involvement <br />WHY?<br />To shape the library of the future – but also enrich the present<br />To add competences<br />Iterations make us wiser<br />Ask when there is a real possibility of influence<br />Never forget that you are the decision makers<br />BUT<br />The challenge is that we only get answers to our own questions <br />How can we get answers to what we don’t ask?<br />How can we make sure that our resources are well-spent?<br />What if they say smth we don’t want to hear?<br />Examples of methods<br />
  4. 4. Knud Schulz, Marie Østergård, 2011<br />4<br />Phototyping5 groups of people forming visions. Everyone gets a camera and has to answer in pictures: what is it like to be a user in Mediaspace and what is it like to work there?<br />A great variety of competences involved<br />Using pictures communicates well<br />Starts discussions and reflections<br />
  5. 5. Knud Schulz, Marie Østergård, 2011<br />5<br />Phototyping5 groups of people forming visions. Everyone gets a camera and has to answer in pictures: what is it like to be a user in Mediaspace and what is it like to work there?<br />Focus on group combinations <br />Consensus groups risk becoming self-absorbed and non-challenging<br />
  6. 6. Knud Schulz, Marie Østergård, 2011<br />6<br />Village SquareA Village Square where users and staff introduced ideas and projects and where participants spent hours elaborating on developing those ideas<br />Invites users to use the library space for ideas and projects<br />A channel into user thoughts and ideas<br />A test-space for topics we need developed<br />Access to user networks<br />
  7. 7. Knud Schulz, Marie Østergård, 2011<br />7<br />Village SquareA Village Square where users and staff introduce ideas and projects and where participants spent hours elaborating on developing those ideas<br />An enourmous amount of ressources spent<br />No promise of tangible results<br />Risk that users want smth else than us<br />
  8. 8. Knud Schulz, Marie Østergård, 2011<br />8<br />User driven designChildren’s lab: A week’s workshop with children btw 9-14 prototyping a library. The results were used as part of the competition programme<br />Direct access to children and not just children’s adults<br />Children carries a large network<br />In 2014 these children are btw 16-21!<br />
  9. 9. Knud Schulz, Marie Østergård, 2011<br />9<br />User driven designChildren’s lab: A week’s workshop with children btw 9-14 prototyping a library. The results were used as part of the competition programme<br />Need for unusual adult-competences to carry it out<br />Difficult to ask the ”right” questions and not influence the result<br />
  10. 10. Knud Schulz, Marie Østergård, 2011<br />10<br />Lead UsersMindspot:Target group from 14-20. Events inside and outside of the library meeting the users in their own environment. Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group<br />Using user competences <br />Construct a universe<br />Access to new network and user groups<br />We change the image of the libraryworker<br />
  11. 11. Knud Schulz, Marie Østergård, 2011<br />11<br />Lead UsersMindspot:Target group from 14-20. Events inside and outside of the library meeting the users in their own environment. Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group<br />If Mindspotters become too assimilated they loose their value <br />Renewal is essential<br />
  12. 12. Knud Schulz, Marie Østergård, 2011<br />12<br />User driven developmentDevelopment of new technology using recording of voices, scenarios and an interactive table to conduct 10 interviews with user groups. Taking place in the library space.<br />New formate creates new idea development from users<br />Form makes a statement about being willing to risk smth<br />
  13. 13. Knud Schulz, Marie Østergård, 2011<br />13<br />User driven developmentDevelopment of new technology using recording of voices, scenarios and an interactive table to conduct 10 interviews with user groups. Taking place in the library space.<br />Difficult as a ”stand alone” installation<br />Prototypes demand a lot of caring<br />Evaluation becomes time consuming<br />
  14. 14. Prototyping35 staff members, 5 groups, inventing visions for activities, functions and services. Ideas were used directly in the competition programme<br />Inclusion of staff experience<br />If you dare let the imagination free things tend to be possible<br />Commitment and discussions of visions<br />
  15. 15. Prototyping 35 staff members, 5 groups, inventing visions for activities, functions and services. Ideas were used directly in the competition programme<br />Risk that ideas are impossible<br />Risk internal fight for m2<br />Extremely time consuming<br />
  16. 16. Knud Schulz, Marie Østergård, 2011<br />16<br />Involvement of other professionsProcess developing values. Involvement of large variety of professions asking them their view on Mediaspace’s raison d’etreand consulting them about various issues<br />A mash-up library – variety of versions of the library future<br />Makes Mediaspace a knowledge hub<br />Gives a view into the future of other professions<br />
  17. 17. Knud Schulz, Marie Østergård, 2011<br />17<br />Involvement of other professionsProcess developing values. Involvement of large variety of professions asking them their view on Mediaspace’s raison d’etreand consulting them about various issues<br />What if they think Mediaspace is a horrible idea?<br />All people have their own agenda<br />We need to be able to filtrate the ideas<br />
  18. 18. Knud Schulz, Marie Østergård, 2011<br />18<br />Participatory design6 workshops with citizens and architects, remodelling the building from a user perspective<br />A test space for ideas<br />Let the users be experts on being users<br />If we choose against users wishes we know what we are up against<br />
  19. 19. Knud Schulz, Marie Østergård, 2011<br />19<br />Participatory design6 workshops with citizens and architects, remodelling the building from a user perspective<br />What if the users want smth we don’t?<br />Architect commitment is essential<br />All involved must have process- and listening skills<br />
  20. 20. Knud Schulz, Marie Østergård, 2011<br />20<br />next library/HalmstadConference. June 19-21 in Aarhus. 4 exceptional keynotes, 18 workshops<br />Library professionals set the agenda<br />Contribute to the design and knowledge of Mediaspace<br />
  21. 21. Knud Schulz, Marie Østergård, 2011<br />21<br />next libraryConference. June 19-21 in Aarhus. 4 exceptional keynotes, 18 workshops<br />Beauty or beast? It depends on you……….<br />
  22. 22. Knud Schulz, Marie Østergård, 2011<br />22<br />www.urbanmediaspace.dk<br />
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×