User involvement helsinki feb. 2011

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  • 1. User involvement in Mediaspace
    - Beauty or Beast?
    Knud Schulz and Marie Østergård, Aarhus Public Libraries, Denmark
  • 2. Knud Schulz, Marie Østergård, 2011
    2
    From Main Library of Aarhus to Mediaspace
    All development since 2002 has focused on Mediaspace
    All user involvement is about the progress from transaction to relations
    How do we learn and what do we learn?
    8.500 m2
    17.000/27.000 m2
  • 3. Knud Schulz, Marie Østergård, 2011
    3
    Issues of Involvement
    WHY?
    To shape the library of the future – but also enrich the present
    To add competences
    Iterations make us wiser
    Ask when there is a real possibility of influence
    Never forget that you are the decision makers
    BUT
    The challenge is that we only get answers to our own questions
    How can we get answers to what we don’t ask?
    How can we make sure that our resources are well-spent?
    What if they say smth we don’t want to hear?
    Examples of methods
  • 4. Knud Schulz, Marie Østergård, 2011
    4
    Phototyping5 groups of people forming visions. Everyone gets a camera and has to answer in pictures: what is it like to be a user in Mediaspace and what is it like to work there?
    A great variety of competences involved
    Using pictures communicates well
    Starts discussions and reflections
  • 5. Knud Schulz, Marie Østergård, 2011
    5
    Phototyping5 groups of people forming visions. Everyone gets a camera and has to answer in pictures: what is it like to be a user in Mediaspace and what is it like to work there?
    Focus on group combinations
    Consensus groups risk becoming self-absorbed and non-challenging
  • 6. Knud Schulz, Marie Østergård, 2011
    6
    Village SquareA Village Square where users and staff introduced ideas and projects and where participants spent hours elaborating on developing those ideas
    Invites users to use the library space for ideas and projects
    A channel into user thoughts and ideas
    A test-space for topics we need developed
    Access to user networks
  • 7. Knud Schulz, Marie Østergård, 2011
    7
    Village SquareA Village Square where users and staff introduce ideas and projects and where participants spent hours elaborating on developing those ideas
    An enourmous amount of ressources spent
    No promise of tangible results
    Risk that users want smth else than us
  • 8. Knud Schulz, Marie Østergård, 2011
    8
    User driven designChildren’s lab: A week’s workshop with children btw 9-14 prototyping a library. The results were used as part of the competition programme
    Direct access to children and not just children’s adults
    Children carries a large network
    In 2014 these children are btw 16-21!
  • 9. Knud Schulz, Marie Østergård, 2011
    9
    User driven designChildren’s lab: A week’s workshop with children btw 9-14 prototyping a library. The results were used as part of the competition programme
    Need for unusual adult-competences to carry it out
    Difficult to ask the ”right” questions and not influence the result
  • 10. Knud Schulz, Marie Østergård, 2011
    10
    Lead UsersMindspot:Target group from 14-20. Events inside and outside of the library meeting the users in their own environment. Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group
    Using user competences
    Construct a universe
    Access to new network and user groups
    We change the image of the libraryworker
  • 11. Knud Schulz, Marie Østergård, 2011
    11
    Lead UsersMindspot:Target group from 14-20. Events inside and outside of the library meeting the users in their own environment. Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group
    If Mindspotters become too assimilated they loose their value
    Renewal is essential
  • 12. Knud Schulz, Marie Østergård, 2011
    12
    User driven developmentDevelopment of new technology using recording of voices, scenarios and an interactive table to conduct 10 interviews with user groups. Taking place in the library space.
    New formate creates new idea development from users
    Form makes a statement about being willing to risk smth
  • 13. Knud Schulz, Marie Østergård, 2011
    13
    User driven developmentDevelopment of new technology using recording of voices, scenarios and an interactive table to conduct 10 interviews with user groups. Taking place in the library space.
    Difficult as a ”stand alone” installation
    Prototypes demand a lot of caring
    Evaluation becomes time consuming
  • 14. Prototyping35 staff members, 5 groups, inventing visions for activities, functions and services. Ideas were used directly in the competition programme
    Inclusion of staff experience
    If you dare let the imagination free things tend to be possible
    Commitment and discussions of visions
  • 15. Prototyping 35 staff members, 5 groups, inventing visions for activities, functions and services. Ideas were used directly in the competition programme
    Risk that ideas are impossible
    Risk internal fight for m2
    Extremely time consuming
  • 16. Knud Schulz, Marie Østergård, 2011
    16
    Involvement of other professionsProcess developing values. Involvement of large variety of professions asking them their view on Mediaspace’s raison d’etreand consulting them about various issues
    A mash-up library – variety of versions of the library future
    Makes Mediaspace a knowledge hub
    Gives a view into the future of other professions
  • 17. Knud Schulz, Marie Østergård, 2011
    17
    Involvement of other professionsProcess developing values. Involvement of large variety of professions asking them their view on Mediaspace’s raison d’etreand consulting them about various issues
    What if they think Mediaspace is a horrible idea?
    All people have their own agenda
    We need to be able to filtrate the ideas
  • 18. Knud Schulz, Marie Østergård, 2011
    18
    Participatory design6 workshops with citizens and architects, remodelling the building from a user perspective
    A test space for ideas
    Let the users be experts on being users
    If we choose against users wishes we know what we are up against
  • 19. Knud Schulz, Marie Østergård, 2011
    19
    Participatory design6 workshops with citizens and architects, remodelling the building from a user perspective
    What if the users want smth we don’t?
    Architect commitment is essential
    All involved must have process- and listening skills
  • 20. Knud Schulz, Marie Østergård, 2011
    20
    next library/HalmstadConference. June 19-21 in Aarhus. 4 exceptional keynotes, 18 workshops
    Library professionals set the agenda
    Contribute to the design and knowledge of Mediaspace
  • 21. Knud Schulz, Marie Østergård, 2011
    21
    next libraryConference. June 19-21 in Aarhus. 4 exceptional keynotes, 18 workshops
    Beauty or beast? It depends on you……….
  • 22. Knud Schulz, Marie Østergård, 2011
    22
    www.urbanmediaspace.dk