Ifla mid meeting feb 2014 malmo transformation slides


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Dokk1 strategy for innovation of the library and some trends in the Danish Public Libraries.
IFLA Public Library Section Mid-Term Meeting in Malmo, Sweden, February 2014.

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Ifla mid meeting feb 2014 malmo transformation slides

  1. 1. Library Transformation: Sketching the future library transitioning to a space for citizens and community connections Mid-Meeting for IFLA Public Libraries section February 2014 Knud Schulz Knud Schulz February 2014 1
  2. 2. Knud Schulz • • • • • • • • Manager of the Main Library in Aarhus Daily work focus – transforming the Main Library to “Urban Mediaspace” – Dokk1 Librarian and Master of Public Management Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation Member of the client group Urban MediaSpace Aarhus Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates ksc@aarhus.dk www.slideshare.net apx.300.000 sq.ft. incl. 190.000 sq.ft. library space Knud Schulz February 2014 2
  3. 3. Agenda • The Change • Danish strategy and tendencies – Model for the knowledge society – 4 rooms – Model Programme Public Libraries – Model for Open Libraries – Citizens’ service – Danish Digital Library • • • • • • • • • • Dokk1 The Library as a place Urban Media The Library as a space Prototyping the future – Transformation Lab New library space – Dokk1 The Library as a relation Innovation with the users – co-creation Partnership Transformation Lab II Knud Schulz February 2014 3
  4. 4. The Change Ivar Moltke, Create From information that can be found anywhere To What can only be experienced at the library Space for media Space as a media On-line On site Information Meaning Facts Credibility Meeting information Meeting people Knowing Experimenting Visitors Resource person Neutrality Sensing Seriousness Sense of humour Arranged events Knud Schulz February 2014 Things that happen 4
  5. 5. The Knowledge Society • From – libraries for books/medias – industial society • to – libraries for man/human – networked society Knud Schulz February 2014 5
  6. 6. A Danish Report 2010 - A Danish Report 2010 • Danish Digital Library • A new library model for the knowledge society • Partnerships Knud Schulz February 2014 6
  7. 7. The Public Library of the Knowledge Society Reckognition/Experience Innovation D.Skot-Hansen C.H. Rasmussen H. Jochumsen Empowerment Knud Schulz February 2014 Involvement/Engagement 7
  8. 8. The Public Library of the Knowledge Society Reckognition/Experience Innovation D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz February 2014 8
  9. 9. Inspiration space • The space for meaningful experiences that is to say experiences that move us • The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences. • This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres. • The inspiration space should make the user want to move beyond the usual choices and to come back. • The library space in itself may also be an experience and work as a stage for events and cultural arrangements. • The inspiration space especially supports realisation (cognition)/experience and innovation. Knud Schulz February 2014 9
  10. 10. Events Appearance Individual concentration Digital media Knud Schulz February 2014 10
  11. 11. Staging Billedbøger Picture book Oplæsning Iscenesættelse Bogklubber Reading aloud Book clubs Knud Schulz February 2014 11
  12. 12. Music Inspiration Knud Schulz February 2014 12
  13. 13. The Public Library of the Knowledge Society Reckognition/Experience Empowerment D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz February 2014 13
  14. 14. Learning space • Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge • Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs • Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities • Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods. • Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas. • The learning space especially supports realisation (cognition)/experience and empowerment. Knud Schulz February 2014 14
  15. 15. Undervisnin Kurse Teaching Courses g rInformal learning Consultations Uformel læring Konsulta Knud Schulz February 2014 15
  16. 16. Guidance Lektiecafé’e Vejlednin Homework cafe One to one Training r Access to knowledge Knud Schulz February 2014 16
  17. 17. The Public Library of the Knowledge Society Empowermen D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz February 2014 Involvement/Engagement 17
  18. 18. Meeting space • An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves • Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary • In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings • This can take place both live and on the Internet in chatgroups, blogs or other social media. • The meeting space especially supports empowerment and engagement Knud Schulz February 2014 18
  19. 19. Diskussione Møder Discussions Meetings r Lectures ForedraBeing togetherDebatter Samvær Debates g Knud Schulz February 2014 19
  20. 20. The Public Library of the Knowledge Society Innovation D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz February 2014 Involvement/Engagement 20
  21. 21. Performative space • Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture • Users can get access to tools that support their creative expressions through interactive games and writing-, sound- and video-workshops • The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc. • Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves. • The performative space especially supports engagement and innovation. Knud Schulz February 2014 21
  22. 22. Writing workshops Leg og læring Skriveværksted Edutainment er Experiment Workshops Knud Schulz February 2014 22
  23. 23. Playing Leg Gaming Spil Makerspace Gaming Game over Knud Schulz February 2014 23
  24. 24. noget om kulturstyrelsen model program Knud Schulz February 2014 24
  25. 25. Knud Schulz February 2014 25
  26. 26. Open libraries Users are allowed to: • lock into the library • check in and out media • use internet, pc, copy/print • study • read newspapers • arrange study circles, public meetings Knud Schulz February 2014 26
  27. 27. Users are taking the control Knud Schulz February 2014 27
  28. 28. Integration of citizens’ service into libraries • a big chance to be an integrated part of the reinventing of society services • brings citizens in contact with the library • brings libraries in close contact with politicians and innovators in the community two tasks • focus on speed in developing new digital services for public administration • a big learning and marketing challenge Knud Schulz February 2014 28
  29. 29. Citizens’ service • in more than 60 % of the municipalities citizen’ get service through libraries Knud Schulz February 2014 29
  31. 31. Adaptive and innovative supporting spaces • libraries are changing from storing books to supporting citizens’ needs • innovation spaces for local communities Knud Schulz February 2014 31
  32. 32. DANISH DIGITAL LIBRARY Knud Schulz February 2014 32
  33. 33. What is the Danish Digital Library? Infrastructure for digital objects Integration of services ERMS (Electronic Resource Management System) CULR (Core User Library Registry) SAOU (Service for Authentication of Objects and Users) Cooperation on purchases of digital content Cooperation on promotion of digital content Knud Schulz February 2014 33
  34. 34. What do the libraries get? Basis package DDL organization 10 mill. DKR worth of development funds (approx. 1,8 mill USD) Aministrative system for purchase of digital materials Statistic solution showing use of content Various integrations for coherence Apps for smart phones and tablets (OS og Android) Teknical support for the total infrastructure Cooperation on purchase of digital content Organization for negoting purchase of digital resources, e.g. eBooks Efficient administrative processess supporting the libraries purchases Each library decides which digital resources they want No costs apart from payment of the Basis package Payment for the actual digital resources is not included Content Management System Website for each library that allows promotion of the various digital library services and content to the citizens in a timely and inviting way. This package includes running costs, system administration2014 support of the Open Source Knud Schulz February and 34 based CMS solution.
  35. 35. Costs for the municipal libraries 0,68 USD per inhabitant in the municipality 0,55 USD for basis package, 0,13 USD for CMS 96 of 98 municipalities are on board Knud Schulz February 2014 35
  36. 36. In addition shared Library system • 86 municipalities contributed to a shared contract for a new library system based Open Source • The system use the infrastructure and content in DDB • Shared operations and development Knud Schulz February 2014 36
  37. 37. The strategy for changing • The need for rethinking the library • The need for a fusion between physical – virtual • Develop partnerships • Focus on innovation • Get new skills into the library and promote learning in the organization • Force users to dismiss the Knud Schulz February 2014 37 book as library brand
  38. 38. Libraries and urban development Model of the public library in urban development Casper Hvenegaard Henrik Jochumsen Dorte Skot-Hansen IVA – Royal School of Library and Information Science Knud Schulz February 2014 38
  39. 39. New Libraries • Libraries are signs or symbols on development and innovation in the society • Drivers in city development • Add new stories about the towns • Arguments for large city engagements Knud Schulz February 2014 39
  40. 40. Oslo • Opera, new Munch museum and the Library creates a new waterfront and brings a new identity to the city Knud Schulz February 2014 40
  41. 41. Helsinki • The traffic and cultural life in midtown are reborn by creating a new art museum, concert hall and the new library Knud Schulz February 2014 41
  42. 42. Birmingham • The library is located on the main street where millions of people are passing every year • The library is a symbol of the new identity of an old industrial and innovative city (the steam engine) Knud Schulz February 2014 42
  43. 43. Urban Mediaspace Knud Schulz February 2014 43
  44. 44. Project elements – Urban Mediaspace Mediaspace: • Main Library and Citizens’ Services: 17.500 m2/188.400 ft2 • Partners and network: 11.000 m2 /113.000 ft2 Automatic parking space: 1000 cars Two new urban harbour squares: 94.000 m2 /1.120.000 ft2 Arrival centre for light rail Uncovering of the river and secure the inner city against flood Traffic regulation App.: 390 mill US Dollars Knud Schulz February 2014 44
  45. 45. 2015 2014 Client: City of Aarhus Partner: Realdania, Realdania Byg Client Advisor: Rambøll DK Architects: schmidt hammer lassen architects Knud Schulz February 2014 45 Co-advisers: Arkitekt Kristine Jensens Tegnestue and Alectia A/S
  46. 46. Knud Schulz February 2014 46
  47. 47. Knud Schulz February 2014 47
  48. 48. Knud Schulz February 2014 48
  49. 49. Libraries and urban development Model of the public library in urban development Casper Hvenegaard Henrik Jochumsen Dorte Skot-Hansen IVA – Royal School of Library and Information Science Knud Schulz February 2014 49
  50. 50. Knud Schulz February 2014 50
  51. 51. Transformation Lab • The entrance – the former place for controlling the users • 2-300 m2 • New projects every 5-6 month • Bringing the traditional work fields of the library into the LAB • Developing new support of the users – depending on the room, the media, the connectivity and Knud the competencies Schulz February 2014 51
  52. 52. LiteratureLAB Knud Schulz February 2014 52
  53. 53. iFloor – interactivity between people • Social interactivity in the library space • User to user to staff • Interactivity depends on the body • communication through – Mobile – SMS – PC • Informal - Competition • Funny Knud Schulz February 2014 53
  54. 54. NewsLAB Knud Schulz February 2014 54
  55. 55. Robots • Eye catcher • Social interactivity • Communication inside and outside the library • Interactivity • Learning communication Knud Schulz February 2014 55
  56. 56. Knud Schulz February 2014 56
  57. 57. Teknomorfose - ExhibitionLAB Knud Schulz February 2014 57
  58. 58. The Square Knud Schulz February 2014 58
  59. 59. Knud Schulz February 2014 59
  60. 60. FictionLAB NewsLAB MusicLAB ExhibitionLAB DemocracyLAB The Square Knud Schulz February 2014 60
  61. 61. The library as a space – in the future? • The building supports the needs of the users • The building interacts with the surroundings and environment • The building acts adaptively Knud Schulz February 2014 61
  62. 62. The Vision • Space for co-operation • Place for dialogue, knowledge, ideas and inspiration • Open informal learning space • A unique place for children and families Knud Schulz February 2014 62
  63. 63. Knud Schulz February 2014 63
  64. 64. Libraries and urban development Model of the public library in urban development Casper Hvenegaard Henrik Jochumsen Dorte Skot-Hansen IVA – Royal School of Library and Information Science Knud Schulz February 2014 64
  65. 65. Facilitating relations Knud Schulz February 2014 65
  66. 66. Userdriven process • From tradition to transcendence – the users deconstruct ”old knowledge” to create new sense Knud Schulz February 2014 66
  67. 67. User driven innovation Knud Schulz February 2014 67
  68. 68. Subject Browsing - Story Surfer Knud Schulz February 2014 68
  69. 69. Interaction at the Table Knud Schulz February 2014 69
  70. 70. Modern library practice and strategies – means that roles constantly change
  71. 71. Knud Schulz February 2014 71
  72. 72. Innovation Strategy • • • • • • • • • • • Citizens are the focal point Partnerships promote innovation Transverse collaboration yields better results Ideas must be tested Replicate Innovation is branding too Idea development and innovation are creative processes Innovation requires prioritised resources Innovation requires management focus and commitment Methodical innovation uses standards Knud Schulz February 2014 Seven circles of innovation 72
  73. 73. Global innovation model – faster to change • Partnership between – Global Libraries/Bill and Melinda Gates Foundation – Chicago Public Libraries – IDEO – Aarhus Public Libraries Knud Schulz February 2014 73
  74. 74. Global Innovation Model: Faster to Change Chicago/Aarhus/ IDEO Knud Schulz February 2014 74
  75. 75. Design Thinking The ability to combine – Empathy for the context of a problem, – Creativity in the generation of insights and solutions – Analyzing and fit solutions to the context Knud Schulz February 2014 75
  76. 76. Design Thinking is a mindset, and an intentional process around delivering solutions that create positive impact! Knud Schulz February 2014 76
  77. 77. Knud Schulz February 2014 77
  78. 78. The Aarhus illustration Vision Field Trip Vision revisited Workshop Define the problem Test first prototype A new method… We are on our way… Knud Schulz February 2014 78
  79. 79. So where will design thinking get us? me? Knud Schulz February 2014 79
  80. 80. What can I use it for? Knud Schulz February 2014 80
  81. 81. Different phases Knud Schulz February 2014 81
  82. 82. Intelligent Libraries How to work smart, efficient, and ad value to products by creating improved logistics and library services On the project: Intelligent Material Management System Information contact Britta Bitsch, CEO Branch Libraries Aarhus Denmark bbi@aarhus.dk
  83. 83. Introduction • Intelligent Material Management System (IMMS) • Making the most of your library materials, resources and creating a platform for better library services – Where are your books and other library materials? – Where are they most needed? –in branch or among branches – Are there enough books or other library materials on the shelves? – Where can loans of materials and returned library materials be handled most efficiently? • These and many other issues can be answered using IMMS. Knud Schulz February 2014 83
  84. 84. Facts from current business • 30 % of the staff in Copenhagen is utilized with logistics in regard to material handling • 25 % of all customer why inquiries at service desk are subject to failure. • An unresolved inquiry may last up to 15 minutes There’s room for improvement! • Up to 43 % materials are not in its right places in the library Knud Schulz February 2014 84
  85. 85. Intelligent Material Management System Be in control of your collection ● Save time, cost and resources ● Innovate your book presentation ● Improve customer service ● Knud Schulz February 2014 85
  86. 86. Learn from others! Knud Schulz February 2014 86
  87. 87. Collection management THERE’S A HUGE POTENTIAL IN LEARNING FROM OTHERS – AND GAIN PROVED BY COMMERCIAL INDUSTRIES • Libraries can save up to 15-40 % by improving their stock management operations like storage, handling and transportation. • 25 % less stock Knud Schulz February 2014 87
  88. 88. The solution • Detailed data collection of library operationsallowing historical analysis of trends • Intelligent distribution of shared or floating collections – materials are distributed to a location/branch where there’s a demand and/or space available! • Central and locally managed data to make informed decisions about collection • Real time visibility to collection via smart phone application- including on-line pick lists on smart phone • Introducing Material hotels - local or remote storage of overflow, slow moving or off season materials • Automatic refill from the Material hotel when shelves are low on materials • Exact information on the current location of Knud Schulz February 2014 88 any book or other library materials
  89. 89. IMMS – work flow and smart phones Without IMMS (before) • With IMMS • Printed reservation lists • Risk of looking for the same material at different locations • Risk of looking for materials not on the shelves • Manuel sorting of materials on every location • High number of individual material scanning (then sending and receiving) • Material visible in the library system - even though it’s not available on the shelves • Online reservation lists with predetermined collection path on every location • Prioritized pick up for reserved materials (among available collection groups) • Online reservation lists only contains materials on the shelves (and on display) • Very low numbers of material scanning • Material visible in the library system WHEN the material is on the shelves Knud Schulz February 2014 89
  90. 90. Benefits and added values • Intelligent distribution of collections to branch(es), based on volume, copies, affiliation, etc. • Share collections (entirely or partly) between branches as desired • Exact degree of filling on shelves as desired • Transparent overview of entire collections through all branches • Exact position on each individual copy, including copy trace log • Easy registration via RFID tags / Barcode (individual copies, shelves, racks, stacks, cards, transporters, etc). • Improved customer satisfaction • Improved space utilization • Reduced collection (less copies) • No or less paper based Knud Schulz processes Librarian February 2014 90
  91. 91. Why partnerships? Lack of resources and competences in libraries Knowledge, inspiration from others Need of diversity, quality, research in service production Communication and marketing New ambassadors Knud Schulz February 2014 91
  92. 92. Examples Strategic Partnerships Mapping the network Partnership clusters Knud Schulz February 2014 92
  93. 93. Knud Schulz February 2014 93
  94. 94. Seven Core Values • • • • • The Citizen as Key Factor Lifelong Learning and Unity Diversity, co-operation and network Culture and Experience Bridging Citizen, Technology and Knowledge • Flexible and Professional Organisation • A Sustainable Icon for Aarhus Knud Schulz February 2014 94
  95. 95. Name competion = relations and ownership • Open internet process – propose a name to the building • result 1250 proposals • 30 names in open voting • 7 proposals ended up in the jury with representives from the parties in the City Council Knud Schulz February 2014 95
  96. 96. Knud Schulz February 2014 96
  97. 97. A name with a lot of co-creators Knud Schulz February 2014 97
  98. 98. Branding goal • Project finish at least 90% of all inhabitants knew about the project • Autum 2013 – 75 % knew about the project UMS/Dokk1 Knud Schulz February 2014 98
  99. 99. People’s Lab How can libraries work with makerspaces? Knud Schulz February 2014 People’s Lab 99
  100. 100. Why? • Develop our organisation, staff and services • Make citizens familiar with Dokk1 • Facilitate informal learning and democratic spaces • Strengthen the connections with the local community and the political level • Experiment and uncover new opportunities Knud Schulz February 2014 100
  101. 101. If it is broken – fix it! DIY = Do it yourself DIT = Do it together CREATE together! If it is not broken – improve it! Be curious! SHARE knowledge, premises, tools! Knud Schulz February 2014 People’s Lab 101
  102. 102. People’s Lab • How can the library create spaces that encourages citizens to innovate? • How can the library arrange meetings between knowledge domains? • How can we create services with power and energyKnud Schulz February 2014 community? 102 in the local
  103. 103. TechLab Knud Schulz February 2014 People’s Lab 103
  104. 104. Wastelab Knud Schulz February 2014 104
  105. 105. Mixing artistic genres Rehearsing and writing together Knud Schulz Performing in the public space Exhibiting February 2014 and lending out 106
  106. 106. A Maker Library is… 2014… co-creation between users, partners and library focusing on community building mixing knowledge domains gaining and creating knowledge together creating settings for informal learning processes prototyping in the physical library  a way of working and an attitude www.multimediehuset.dk/mediaspace Knud Schulz February 2014 107
  107. 107. Whats next? Knud Schulz February 2014 109
  108. 108. From Main Library to Dokk1 2012-2015 Interior design and furniture Serviceconcept s ex. Families/ children Competencies, Work concept, recruiting Partnerships and branding/ identity Organizing Logistic, security and building maintenance Knud Schulz February 2014 110
  109. 109. Transformation Lab II Knud Schulz February 2014 111
  110. 110. Stageing Dokk1 • Create an illusion of the building under construction • Walk in the 3D model • Setting the stage for tests, user operated services, innovations, new designs, incl. elements to be used in the new building • Involve the users in the work • Prepare the citizens • Prepare the staff • Brand the new library Knud Schulz February 2014 112
  111. 111. Knud Schulz February 2014 113
  112. 112. Summing up • Merge technology, space and competencies • Involve the users in the innovation • Make partnerships competencies and a broader ownership of the library • Tell new stories about the library brand Knud Schulz February 2014 114
  113. 113. Chicago 2014 Knud Schulz February 2014 115
  114. 114. Transform the library or die Thank you for listening Knud Schulz February 2014 116
  115. 115. Knud Schulz February 2014 117