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RuterBillett – designet for brukerne
Ruter - Hanne Nettum Breivik
Knowit - Songying Lu @Songying_
Brukerinvolvering i Ruter
Brukertesting av RuterBillett
Smidig utvikling
Personvern vs brukervennlighet
Hva vi har lært
Spørsmål?
Brukerinvolvering i Ruter
Brukertesting av RuterBillett
Smidig utvikling
Personvern vs brukervennlighet
Hva vi har lært
Spørsmål?
200.000 solgte billetter ukentlig
1.5 år siden lansering 17. desember 2012
93% kundetilfredshet
650.000 nedlastinger
Individene har individuelle grunner til å reise kollektivt
på T-bane, buss, trikk, tog og båt i hele
Ruters trafikkområde i 2013309millioner påstigninger
750
Det skal tilrettelegges for
og en tredobling av kollektivtrafikken frem
mot 2060
tusen nye innbyggere
RuterBillett - Designet for brukerne
RuterBillett - Designet for brukerne
Brukerinvolvering i Ruter
Brukertesting av RuterBillett
Smidig utvikling
Personvern vs brukervennlighet
Hva vi har lært
Spørsmål?
Over 150 testpersoner
Papirskisser
Wireframes
Grafisk
Implementert
Lo-fi vs hi-fi Formelt vs
uformelt
Papirskisser
Papirskisser
Wireframes
Papirskisser
Wireframes
Grafisk
Papirskisser
Wireframes
Grafisk
Implementert
Venner & kolleger
Laboratorie
Gerilja
Pilot
Systemtest
Lo-fi vs hi-fi Formelt vs
uformelt
Venner og kolleger
Venner & kolleger
Laboratorie
Venner & kolleger
Laboratorie
Gerilja
Venner & kolleger
Laboratorie
Gerilja
Pilot
Venner & kolleger
Laboratorie
Gerilja
Pilot
Systemtest
RuterBillett - Designet for brukerne
Type brukere
RuterBillett - Designet for brukerne
RuterBillett - Designet for brukerne
RuterBillett - Designet for brukerne
RuterBillett - Designet for brukerne
RuterBillett - Designet for brukerne
RuterBillett - Designet for brukerne
Brukerinvolvering i Ruter
Brukertesting av RuterBillett
Smidig utvikling
Personvern vs brukervennlighet
Hva vi har lært
Spørsmål?
1.0 Enkeltbillett 2.1 Periodebillett 2.2 Tilleggsbillett 2.3 Oppdatering
av grafisk uttrykk
@Ruter valget for ”tilleggsbillett” er alt for godt gjemt
i android-appen. Bedre #visibility takk
"Quick purchase" er ikke raskt når jeg tidligere har kjøpt 7 ulike
billetter én gang hver. Hvordan sletter jeg de fra listen?
Bug fixes og hastesaker
Kunden Sikkerhet &
pålitelighet
Enkelhet
RuterBillett - Designet for brukerne
Dette fungerer utmerket.
Veldig bra at den husker kortinformasjonen til
senere bruk. Det gjør det enkelt å bruke appen!
Billetter på telefonen er glimrende.
Fikk nesten lyst til å kjøpe to billetter!
30-dagers billett på Ruters nye billett-app. Kult!
Fornøyde brukere
Årets app 2013
Brukerinvolvering i Ruter
Brukertesting av RuterBillett
Smidig utvikling
Personvern vs brukervennlighet
Hva vi har lært
Spørsmål?
RuterBillett - Designet for brukerne
RuterBillett - Designet for brukerne
RuterBillett - Designet for brukerne
Brukerinvolvering i Ruter
Brukertesting av RuterBillett
Smidig utvikling
Personvern vs brukervennlighet
Hva vi har lært
Spørsmål?
RuterBillett - Designet for brukerne
Ideer
Bygg
Test
Lær
ProduktData
RuterBillett - Designet for brukerne
Brukerinvolvering i Ruter
Brukertesting av RuterBillett
Smidig utvikling
Personvern vs brukervennlighet
Hva vi har lært
Spørsmål?
?
Lyst til å jobbe med oss?
experience.oslo@knowit.no

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RuterBillett - Designet for brukerne

Editor's Notes

  1. Ansatte Knowit