SAP Solution
Manager
Online Training
KNACK IT TRAINING
Introduction
 Getting to know mySAP CRM
 mySAP CRM - The complete solution
 CRM architecture Component integration
 Ke...
Base Customization/Master Data
 Overview of CRM Server Technology
 Account Management (Business Partner master)
 Produc...
CRM 7.0 Web UI Configuration
 Interface Overview
 IC Business Role
 Navigation bar Profile
 Logical Links
 Layout Pro...
Marketing
 Introduction
 Marketing planning Campaign management
 Marketing Calendar
 Marketing Analytics
 Segmentatio...
Sales
 The Sales cycle
 Opportunity Management
 Copying control
 Process in Quotation and Order Management
 Quotation...
Service
 Overview of CRM Service
 Installed Base Management and Individual Objects
 Service Agreements and Service Cont...
E-commerce (Internet Sales)
 Introduction
 B2B and B2c scenarios
 Product catalog
 Product proposals
 Top n products
...
Customer Interaction Center (Web Client)
 Interaction center overview
 Framework and components
 IC Web functions
 Com...
Mobile Sales
 Introduction
 Architecture and setup
 Administration console
 Client console
 Mobile application studio...
Middleware
 CRM Middleware Overview
 Concepts of Middleware
 Administration Console
 Adapter Objects
 Initial Load, D...
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SAP CRM Online Training by KNACK IT TRAINING

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SAP CRM ONLINE TRAINING BY EXPERIENCED PROFESSIONALS . ALL THE TRAINING WILL BE JOB ORIENTED AND PROJECTS BASED ONLY.

PLEASE REFER TO WWW.KNACKITTRAINING.COM FOR FURTHER DETAILS

INFO@KNACKITTRAINING.COM

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SAP CRM Online Training by KNACK IT TRAINING

  1. 1. SAP Solution Manager Online Training KNACK IT TRAINING
  2. 2. Introduction  Getting to know mySAP CRM  mySAP CRM - The complete solution  CRM architecture Component integration  Key capabilities of mySAP CRM  Channels of interaction  Careers @ mySAP CRM 2007 Copyright@ Knack IT Training
  3. 3. Base Customization/Master Data  Overview of CRM Server Technology  Account Management (Business Partner master)  Product master  Organization management  Territory management  Transactions processing  Items Categories  Activity management  Partner processing  Status Profile  Actions  Pricing fundamentals (ECC 6.0)  Condition technique and pricing procedure determination (ECC 6.0) Copyright@ Knack IT Training
  4. 4. CRM 7.0 Web UI Configuration  Interface Overview  IC Business Role  Navigation bar Profile  Logical Links  Layout Profile  Technical Profile  Component Workbench Copyright@ Knack IT Training
  5. 5. Marketing  Introduction  Marketing planning Campaign management  Marketing Calendar  Marketing Analytics  Segmentation of business partners  Segment builder tool  Personalized mail forms  External list management  Product Proposal  Lead Management  Copyright@ Knack IT Training
  6. 6. Sales  The Sales cycle  Opportunity Management  Copying control  Process in Quotation and Order Management  Quotation Management  Order Management  Special Functions in Quotation and Order Management  Visit Planning  Contract Management  Status Management  Transactions processing  Partner processing
  7. 7. Service  Overview of CRM Service  Installed Base Management and Individual Objects  Service Agreements and Service Contracts  Service Plans  Service Order Management  Product Service Letters  Complaints and Returns Management  Warranty  Case Management
  8. 8. E-commerce (Internet Sales)  Introduction  B2B and B2c scenarios  Product catalog  Product proposals  Top n products  Cross selling  Up selling  Down selling
  9. 9. Customer Interaction Center (Web Client)  Interaction center overview  Framework and components  IC Web functions  Communication Architecture  Creating IC Business Role  Configuring profiles of IC Business Role  Account Identification Profile  Agent Inbox settings  Alert Modeling  Scripting  Category Modeler
  10. 10. Mobile Sales  Introduction  Architecture and setup  Administration console  Client console  Mobile application studio  Mobile repository server
  11. 11. Middleware  CRM Middleware Overview  Concepts of Middleware  Administration Console  Adapter Objects  Initial Load, Delta Load  BDocs and types of BDocs  BDoc Modeler  Data exchange between R/3 backend  Monitoring and Error handling
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