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SAP CRM Online Training by KNACK IT TRAINING

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SAP CRM ONLINE TRAINING BY EXPERIENCED PROFESSIONALS . ALL THE TRAINING WILL BE JOB ORIENTED AND PROJECTS BASED ONLY. …

SAP CRM ONLINE TRAINING BY EXPERIENCED PROFESSIONALS . ALL THE TRAINING WILL BE JOB ORIENTED AND PROJECTS BASED ONLY.

PLEASE REFER TO WWW.KNACKITTRAINING.COM FOR FURTHER DETAILS

INFO@KNACKITTRAINING.COM

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  • 1. SAP Solution Manager Online Training KNACK IT TRAINING
  • 2. Introduction  Getting to know mySAP CRM  mySAP CRM - The complete solution  CRM architecture Component integration  Key capabilities of mySAP CRM  Channels of interaction  Careers @ mySAP CRM 2007 Copyright@ Knack IT Training
  • 3. Base Customization/Master Data  Overview of CRM Server Technology  Account Management (Business Partner master)  Product master  Organization management  Territory management  Transactions processing  Items Categories  Activity management  Partner processing  Status Profile  Actions  Pricing fundamentals (ECC 6.0)  Condition technique and pricing procedure determination (ECC 6.0) Copyright@ Knack IT Training
  • 4. CRM 7.0 Web UI Configuration  Interface Overview  IC Business Role  Navigation bar Profile  Logical Links  Layout Profile  Technical Profile  Component Workbench Copyright@ Knack IT Training
  • 5. Marketing  Introduction  Marketing planning Campaign management  Marketing Calendar  Marketing Analytics  Segmentation of business partners  Segment builder tool  Personalized mail forms  External list management  Product Proposal  Lead Management  Copyright@ Knack IT Training
  • 6. Sales  The Sales cycle  Opportunity Management  Copying control  Process in Quotation and Order Management  Quotation Management  Order Management  Special Functions in Quotation and Order Management  Visit Planning  Contract Management  Status Management  Transactions processing  Partner processing
  • 7. Service  Overview of CRM Service  Installed Base Management and Individual Objects  Service Agreements and Service Contracts  Service Plans  Service Order Management  Product Service Letters  Complaints and Returns Management  Warranty  Case Management
  • 8. E-commerce (Internet Sales)  Introduction  B2B and B2c scenarios  Product catalog  Product proposals  Top n products  Cross selling  Up selling  Down selling
  • 9. Customer Interaction Center (Web Client)  Interaction center overview  Framework and components  IC Web functions  Communication Architecture  Creating IC Business Role  Configuring profiles of IC Business Role  Account Identification Profile  Agent Inbox settings  Alert Modeling  Scripting  Category Modeler
  • 10. Mobile Sales  Introduction  Architecture and setup  Administration console  Client console  Mobile application studio  Mobile repository server
  • 11. Middleware  CRM Middleware Overview  Concepts of Middleware  Administration Console  Adapter Objects  Initial Load, Delta Load  BDocs and types of BDocs  BDoc Modeler  Data exchange between R/3 backend  Monitoring and Error handling