Klöckner & Co - Mid Caps Conference 2013

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May 30, 2013 in Nice

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Klöckner & Co - Mid Caps Conference 2013

  1. 1. Klöckner & Co SE A Leading Multi Metal Distributor Société Générale Mid Caps ConferenceCFO Marcus A. Ketter May 30, 2013 Nice
  2. 2. Disclaimer This presentation contains forward-looking statements which reflect the current views of the management of Klöckner & Co SE with respect to future events. They generally are designated by the words “expect”, “assume”, “presume”, “intend”, “estimate”, “strive for”, “aim for”, “plan”, “will”, “strive”, “outlook” and comparable expressions and generally contain information that relates to expectations or goals for economic conditions, sales proceeds or other yardsticks for the success of the enterprise. Forward-looking statements are based on currently valid plans, estimates and expectations. You therefore should view them with caution. Such statements are subject to risks and factors of uncertainty, most of which are difficult to assess and which generally are outside of the control of Klöckner & Co SE. The relevant factors include the effects of significant strategic and operational initiatives, including the acquisition or disposition of companies. If these or other risks and factors of uncertainty occur or if the assumptions on which the statements are based turn out to be incorrect, the actual results of Klöckner & Co SE can deviate significantly from those that are expressed or implied in these statements. Klöckner & Co SE cannot give any guarantee that the expectations or goals will be attained. Klöckner & Co SE – notwithstanding existing obligations under laws pertaining to capital markets – rejects any responsibility for updating the forward-looking statements through taking into consideration new information or future events or other things. In addition to the key data prepared in accordance with International Financial Reporting Standards, Klöckner & Co SE is presenting non-GAAP key data such as EBITDA, EBIT, Net Working Capital and net financial liabilities that are not a component of the accounting regulations. These key data are to be viewed as supplementary to, but not as a substitute for data prepared in accordance with International Financial Reporting Standards. Non-GAAP key data are not subject to IFRS or any other generally applicable accounting regulations. Other companies may base these concepts upon other definitions. 2
  3. 3. Highlights and update on strategy02 Financials Q1 2013 Outlook Appendix 03 04 05 Agenda 3 Overview01
  4. 4. Klöckner & Co SE at a glance01 CustomersDistributor / Service CenterProducers Products : Klöckner & Co SE • Largest producer-independent steel and metal distributor and one of the leading steel service center companies in the European and American markets combined • Distribution and service platform with around 255 locations worldwide • Key figures for 2012 Turnover: 7.1 million tons Sales: €7.4 billion EBITDA €139 million (before restructuring) Services: • Machinery and mechanical engineering • Yellow Goods • White Goods • Miscellaneous • Automotive • Commercial/ residential construction • Infrastructure 4
  5. 5. Holistic solution from covering procurement, logistics and processing01 Suppliers Sourcing Products and services Logistics / distribution • As a producer- independent distributor, our customers benefit from our diverse national and international procurement options Customers • Procurement of large quantities • Strategic partnerships • Extensive product range • Excellent product and processing quality • Wide-ranging service provision • Local presence • Individual delivery, including 24- hour-service • More than 160,000 customers • Average normal order size approx. €2,000 Klöckner & Co value chain 5
  6. 6. Global reach – local presence01 • With around 240 locations in 15 countries we assure local availability for our customers • Austria • Belgium • Brazil • China • England • France • Germany • Ireland • Mexico • Netherlands • Puerto Rico • Scotland • Spain • Switzerland • USA 6 USA: 38% Brazil: 1% China: 1% D/EEC: 25% F/BE: 13% CH: 10% NL: 3% UK: 6% ES: 3% As of December 2012 Europe: 60%
  7. 7. Acquisitions shift exposure towards more promising regions and products01 7 As of December 2012 21% Long productsQuality steel/Stainless steel 8% Aluminium 7% Tubes 7% 46% Flat productsOthers 11% Sales by product Sales by markets USAFrance/Belgium 13% Switzerland 10% UK 25% Germany/EEC Spain 3% Netherlands 3% Brazil 1% China <1% 8% 38% Machinery and mechanical engineering26% Miscellaneous 10% Local dealers 12% Household appliances/ Consumer goods 6% 36% Construction industry Automotive industry 10% Sales by industry
  8. 8. Current shareholder structure01 8 Geographical breakdown of identified institutional investors Comments • Identified institutional investors account for 40% • German investors incl. retail dominate • Top 10 shareholdings represent around 23% • Retail shareholders represent 31% As of April 2013 Other EU 8% US 39% Other World 8% Switzerland 5% Germany 27% France 10% UK 3%
  9. 9. 1% Reliance Ryerson TK Samuel O'Neal Russel Macsteel Metals USA PNA Namasco Others Europe US 2007 2011 5% AMDS TK KCO Salzgitter Tata Others 5% AMDS TK KCO Salzgitter Tata Others 4% Reliance Ryerson KloecknerMetals TK Others • Position in the US significantly improved whereas market share in Europe is expected to remain stable despite heavy restructuring measures Source: Eurometal, Purchasing Magazine, Service Center News Klöckner is together with TK the second largest steel and metal distributor in Europe and number three in the US 01 9
  10. 10. Highlights and update on strategy02 Financials Q1 2013 Outlook Appendix 03 04 05 Agenda 10 Overview01
  11. 11. Strong benefit from restructuring – margins improving, costs down, but volumes are lacking behind 02 11 First quarter overshadowed by macro uncertainty, price declines and severe weather conditions in Europe; nevertheless turnover development in both regions beat markets • Europe and also Americas started slowly into the year with turnover +3.8%qoq, but -11.4%yoy (restructuring impact -3.3%p), sales was only stable qoq due to price decline all over the board, -16.5%yoy • Restructuring showing double success: gross margin improved from 17.7% to 18.6% and cost- cutting of €16m feeding through to bottom line with €12m EBITDA impact • EBITDA with €29m at low end of guidance range of €30-40m despite adverse conditions • Restructuring well on track with 1,600 HC reduced and 50 sites closed • European ABS-program extended until May 2016 with €360m • Q2: slight improvement in turnover and EBITDA to €35-45m
  12. 12. KCO 6.0 measures having strong impact on the P&L02 * After restructuring costs of €3m.Total GP effect: €41m 44* -4 Price Effect -14 Volume Effect -23 EBITDA Q1 2012 Variable costs 29 EBITDA Q1 2013 10 KCO 6.0 Fix-cost effect 16 KCO 6.0 GP effect KCO 6.0 EBITDA expenses €12m 274280288 -7.5% Q1 13Q4 12*Q3 12*Q2 12* 294 Q1 12* 296 -0.6% -2.2% -2.6% -2.3% in €m KCO 6.0 EBITDA impact OPEX 12 • Turnover was 11.4% down on the prior year • Sales came down 16.5% on the prior year, additionally impacted by falling prices Program measures * incl. expenses due to initial application of IAS19 revised 2011 and excl. restructuring expenses.
  13. 13. Annual EBITDA contribution of ~€160m from 2014 onwards through restructuring program KCO 6.0 02 13 Measures • Program extension in France • Realization of further synergy potential in the US • Reduction of overall > 2.000 employees (= 17%) and ~70 sites • Cost reduction by €190m • Total annual EBITDA-impact increased to ~€160m (before: €150m) • Reduction of NWC by €165m • Additional cost of approximately €16m Annual incremental EBITDA-impact 2013 2014 €51m already realized €65m €45m Total annual EBITDA-impact of ~€160m 2011-2012 €18m* * End of April
  14. 14. 02 Implementation of restructuring measures KCO 6.0 are progressing according to plan 14 • Sale of Eastern European activities accomplished • Restructuring France: Original measures to be implemented according to plan in Q2, program extension with additional 5 sites resolved and implemented until year end • Optimization program USA: Merger and consolidation of 5 sites in order to increase profitability and utilization of further synergy potentials Comments 240 290 Employees Sites UK ESP EEC GER BR Q3 2011 Q1 2013 UK ESP F EEC 10,212 11,577 GER Holding US BR Q3 2011 Europe -1,042 Americas Q1 2013 -24 -299 Reduced by 1,365, including temps ~1,600 220 End of 2013 F, USA 240 F ~9,600 End of 2013
  15. 15. Exposure to peripheral states in Europe is rather limited after restructuring02 15 Reduced by end of the year 6,923 2,000 European Employees1) 44 14 155 European sites2) 2) 1) Basis is September 2011 2) Distribution locations only 36% 9% 5% 20% 5% 23% 2% 95% closed end of 2013 sold (EEC) • 95% of European business is in Core Europe (Sales 2012)
  16. 16. Despite market distortion basis for reaching the 6% EBITDA-margin target established through transformation of Group structure and cost cutting 02 16 • Exposure to historically more commoditized European general line distribution cut by half until 2015 BSS 2010 Macsteel 2011 Primary 2007 Canada 2008 USA EEC 2013 Restructuring KCO 6.0 €6.3bn €8.6bn grow and increase margin grow and stabilize high earnings level improve profitable core 3% Canada 13% USA 14% CH 70% European general line distribution 43% USA 1% EM 12% CH 9% BSS 35% European general line distribution KVT 2008 Temtco 2008 Brazil 2011 6.0 – 6.5% 6.0 – 6.5% 4.0 – 5.0% 2007 2015e 6.0% Organic growth Major acquisitions EBITDA- margin target Major divestments / restructuring
  17. 17. In the same period share of higher margin business will be increased by 11%pts02 17 Construction 42% Construction 35% Construction 30% Machinery 25% Machinery 25% Machinery 28% Automotive 6% Automotive 12% Automotive 14% Others 27% Others 28% Others 28% 2007 2013e 2015e +6%pts -7%pts -5%pts +5%pts • Exposure to more commoditized construction business down from 42% in 2007 to 30% by 2015 31% 42%
  18. 18. Summary Klöckner & Co development and strategy02 Transformation process: • KCO has improved its Group structure significantly since 2007 • Share of higher margin business has been increased substantially • In Europe the exposure to commoditized general line distribution and the suffering peripheral states has been heavily decreased • Focus of further growth is concentrated on the more attractive US market  Even if significant changes and improvements are so far not reflected in results because of extremely weak market conditions, Klöckner & Co will strongly benefit from cost savings when markets recover 18
  19. 19. Highlights and update on strategy02 Financials Q1 2013 Outlook Appendix 03 04 05 Agenda 19 Overview01
  20. 20. Financials Q1 201303 20 EBITDA Sales Gross profit Turnover * Before restructuring costs €1,945m €1,625m -16.5% Q1 2013Q1 2012 1,857 Tto -11.4% Q1 2012 Q1 2013 1,646 Tto -39.6% Q1 2012 Q1 2013 €29m €344m €303m -11.9% Q1 2013Q1 2012 €47m* €44m
  21. 21. 1,587 1,885 1,885 1,739 1,945 1,964 1,847 1,633 1,625 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 +30.5% Turnover and sales03 Sales (€m) & Americas shareTurnover (Tto) & Americas share • Turnover increased less than usual qoq due to economic uncertainty and also restructuring impact (- 3.3%p) • Additionally, both segments were impacted by less working days compared to prior year • Average prices per ton decreased significantly in Q1 qoq (Q1: €987 vs. Q4: €1,030) 21 1,646 1,498 1,763 1,765 1,636 1,857 1,863 1,764 1,585 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 +3.8% -11.4% -16.5% -0.5%22.3 32.4 39.5 39.5 40.5 41.1 42.3 42.7 43.5 18.7 27.6 33.6 34.6 37.1 37.0 37.8 36.3 37.4
  22. 22. EBITDA (€m) / EBITDA-margin (%) Gross profit and EBITDA03 Gross profit (€m) / Gross-margin (%) • Despite strongly declining prices, gross profit margin remained stable compared to Q4 and increased substantially vs. last year (+0.9%p) * Before restructuring costs 22 353 337 318 307 344 344* 306 302* 303 22.3 17.9 16.8 17.6 17.7 17.5* 16.6 18.5* 18.6 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 • EBITDA-margin benefitting from strong cost reduction, pulling out substantially higher EBITDA out of roughly stable gross profit ** As restated for the initial application of IAS19 revised 2011 104 62 37 24* 47* 50* 18 21* 29 6.6 3.3 1.9 1.3 2.4* 2.5* 1.0 1.3* 1.8 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012** Q2 2012** Q3 2012** Q4 2012** Q1 2013
  23. 23. 334 571 698 646 752 766 746 677 716 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Key figures by segment03 Turnover (Tto) Sales (€m) EBITDA (€m) * Restructuring costs: Europe: €3m in Q1, €17m in Q2, €-1m in Q3 and €57m in Q4; Q4 2011: €10m; Americas: €1m in Q4 Turnover (Tto) Sales (€m) EBITDA (€m) EuropeAmericas -15.8% 1,164 1,192 1,067 990 1,105 1,097 1,018 908 930 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 1,290 1,365 1,251 1,137 1,223 1,237 1,149 1,041 1,017 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 -16.9% 297 520 634 602 722 727 698 592 608 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 -4.8% -15.8% 23 ** As restated for the initial application of IAS19 revised 2011 81 50 24 22* 22* 35* 12* 16* 14 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012** Q2 2012** Q3 2012** Q4 2012** Q1 2013 30 23 15 13 29 22 12 16* 21 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012** Q2 2012** Q3 2012** Q4 2012** Q1 2013
  24. 24. Cash flow reflects seasonal built up of NWC03 Cash flow reconciliation in Q1 2013 (€m) • NWC seasonally increased • Capex (net) of €6m • Cash interests are less than 1/3 of P&L interest charges due to accretion of debt component for outstanding convertibles and interest costs on pensions Comments 18 -7 -5 -70 29 -41 -6 -35 EBITDA reported Change in NWC Taxes Other CF from operating activities Capex net Free CFInterest 24 Development of net financial debt in Q1 2013 (€m) 2012 CF from operating activities Capex (net) Other* 2013 482 -19-6-35422 * exchange rate effects, interest
  25. 25. • Equity ratio still solid at 37% • Net debt of €482m • Gearing* at 35% • NWC seasonally increased by €84m to €1,491m ** As restated for the initial application of IAS 19 rev. 2011 Strong balance sheet03 * Gearing = Net debt/Equity attributable to shareholders of Klöckner & Co SE less goodwill from business combinations subsequent to May 28, 2010 Comments 25 Assets FY 2012 vs. Q1 2013 610 663 787 923 Liquidity Other current assets Trade receivables Inventories Non-current assets Assets Q1 2013 4,076 105 1,286 1,099 Assets FY 2012** 3,880 122 1,254 1,107 994Current liabilities Non-current liabilities Equity Equity & liabilities Q1 2013 4,076 1,086 1,483 1,507 Equity & liabilities FY 2012** 3,880 1,384 1,502 Equity & liabilities FY 2012 vs. Q1 2013 38.7% 37.0%
  26. 26. Statement of changes in equity03 26 * As restated for the initial application of IAS 19 rev. 2011 1.634 IAS 19R 13 Net Income -16 Equity as of December 31, 2012 (as restated for IAS19) 1,502 Revised equity as of December 31, 2012* 1,634 -132 Equity as of March 31, 2013 1,507 F/X and Hedging Reserves 8 Comprehensive income: +€4m • Improvement mainly due to higher interest rates • Net investment hedges • f/x foreign subsidiaries
  27. 27. Balanced maturity profile March 201303 27 Maturity profile of committed facilities and drawn amounts (€m) €m Facility Committed Drawn amount Q1 2013* FY 2012* Bilateral Facilities 1) 583 79 98 Other Bonds 9 10 9 ABS 5) 575 281 161 Syndicated Loan 5) 360 162 161 Promissory Note 343 351 348 Total Senior Debt 1,870 883 777 Convertible 2009 2) 98 95 92 Convertible 2010 2) 186 167 164 Total Debt 2,154 1,145 1,033 Cash 4) 663 611 Net Debt 482 422 €m Q1 2013 Adjusted equity 1,359 Net debt 482 Gearing 3) 35% *Including interest 1) Including finance lease 2) Drawn amount excludes equity component 3) Net debt/Equity attributable to shareholders of Klöckner & Co SE less goodwill from business combinations subsequent to May 28, 2010 4) Incl. cash in assets held for sale 5) European ABS and Syndicated Loan renewed in Q2/2013 6) Incl. Swiss facilities of €230m which are automatically renewed on a yearly basis Left side: committed facilities Right side: drawn amounts 6) 5) 62 62 70 70 136186 98987575 160 213 68 27 8 8 1010 12 31 2016 864 258 372 215 Thereafter 240 473 136 360 360 266 2015 266 186 172 2014 178 18106 2013 373 298 ABS Syndicated loanBilaterals Promissory notes Convertibles
  28. 28. Highlights and update on strategy02 Financials Q1 2013 Outlook Appendix 03 04 05 Agenda 28 Overview01
  29. 29. Outlook • Q2 2013 • Turnover to be sequentially up in Q2 rather based on seasonality than on economic improvement • EBITDA in Q2 against this background expected to be between €35-45m • FY 2013 • Guidance of stable turnover and sales with EBITDA of €200m looks increasingly unrealistic, since there are currently no signs visible of a still widely anticipated recovery in second half of the year • Restructuring measures in France further extended. EBITDA contribution of overall €65m in 2013 and €45m in 2014 • Optimization program to improve profitability in the US by utilizing synergy potentials after strong growth initiated • Positive free cash flow expected • Further reduction of net debt despite restructuring costs 04 29
  30. 30. Highlights and update on strategy02 Financials Q1 2013 Outlook Appendix 03 04 05 Agenda 30 Overview01
  31. 31. Quarterly results and FY results 2008-201305 31 (€m) Q1 2013 Q4 2012* Q3 2012* Q2 2012* Q1 2012* Q4 2011 Q3 2011 Q2 2011 Q1 2011 FY 2012* FY 2011 FY 2010 FY 2009 FY 2008 Turnover (Tto) 1,646 1,585 1,764 1,863 1,857 1,636 1,765 1,763 1,498 7,068 6,661 5,314 4,119 5,974 Sales 1,625 1,633 1,847 1,964 1,945 1,739 1,885 1,885 1,587 7,388 7,095 5,198 3,860 6,750 Gross profit 303 298 306 340 344 307 318 337 353 1,288 1,315 1,136 645 1,366 % margin 18.6 18.3 16.6 17.3 17.7 17.6 16.8 17.9 22.3 17.4 18.5 21.9 16.7 20.2 EBITDA rep. 29 -35 18 33 44 14 37 62 104 62 217 238 -68 601 % margin 1.8 -2.1 1.0 1.7 2.3 0.8 1.9 3.3 6.6 0.8 3.1 4.6 -1.8 8.9 EBIT 2 -89 -9 -24 18 -18 8 36 86 -103 111 152 -178 533 Financial result -19 -14 -22 -18 -25 -21 -22 -21 -19 -76 -84 -67 -62 -70 Income before taxes -16 -103 -31 -42 -8 -39 -15 15 66 -179 27 84 -240 463 Income taxes 1 -19 3 3 -4 12 3 -9 -22 -19 -17 -4 54 -79 Net income -16 -123 -29 -39 -12 -27 -12 5 44 -198 10 80 -186 384 Minority interests 0 -1 -1 0 1 -1 -1 0 1 -3 -1 3 3 -14 Net income KlöCo -16 -122 -28 -39 -11 -27 -11 5 43 -195 12 78 -188 398 EPS basic (€) -0.16 -1.22 -0.28 -0.39 -0.11 -0.27 -0.11 0.07 0.65 -1.95 0.14 1.17 -3.61 8.56 EPS diluted (€) -0.16 -1.22 -0.28 -0.39 -0.11 -0.27 -0.11 0.07 0.60 -1.95 0.14 1.17 -3.61 8.11 * As restated due to initial application of IAS19 revised 2011.
  32. 32. Strong Growth: 24 acquisitions since the IPO05 32 Acquisitions1) Acquired sales1),2) €141m €567m €108m 2 4 12 2 2005 2006 2007 2008 2009 2010 4 €231m €712m 2011 2 €1.15bn ¹ Date of announcement 2 Sales in the year prior to acquisitions Country Acquired 1) Company Sales (FY)2) GER Mar 2010 Becker Stahl-Service €600m CH Jan 2010 Bläsi €32m 2010 4 acquisitions €712m US Mar 2008 Temtco €226m UK Jan 2008 Multitubes €5m 2008 2 acquisitions €231m CH Sep 2007 Lehner & Tonossi €9m UK Sep 2007 Interpipe €14m US Sep 2007 ScanSteel €7m BG Aug 2007 Metalsnab €36m UK Jun 2007 Westok €26m US May 2007 Premier Steel €23m GER Apr 2007 Zweygart €11m GER Apr 2007 Max Carl €15m GER Apr 2007 Edelstahlservice €17m US Apr 2007 Primary Steel €360m NL Apr 2007 Teuling €14m F Jan 2007 Tournier €35m 2007 12 acquisitions €567m 2006 4 acquisitions €108m USA Dec 2010 Lake Steel €50m USA Sep 2010 Angeles Welding €30m Brazil May 2011 Frefer €150m USA April 2011 Macsteel €1bn 2011 2 acquisitions €1,150m
  33. 33. Comments Balance sheet as of December 31, 201205 33 (€m) March 31, 2013 December 31, 2012* Non-current assets 1,099 1,107 Inventories 1,287 1,254 Trade receivables 923 787 Cash & Cash equivalents 663 610 Other assets 105 122 Total assets 4,076 3,880 Equity 1,507 1,502 Total non-current liabilities 1,483 1,384 thereof financial liabilities 1,007 914 Total current liabilities 1,086 994 thereof trade payables 718 634 Total equity and liabilities 4,076 3,880 Net working capital 1,491 1,407 Net financial debt 482 422 Shareholders’ equity: • Decrease to 37% mainly caused by NWC increase Financial debt: • Gearing at 35% • Gross debt of €1.2bn and cash position of €0.7bn result in a net debt position of €482m *) Restated due to initial application of IAS19 revised 2011.
  34. 34. Profit & loss Q1 201305 (€m) Q1 2013 Q1 2012* Sales 1,625 1,945 Gross profit 303 344 Personnel costs -151 -163 Other operating expenses (net) -123 -137 EBITDA 29 44 Depreciation & Amortization -26 -26 EBIT 2 18 Financial result -19 -25 EBT -16 -8 Taxes 1 -4 Net income -16 -12 Minorities 0 1 Net income attributable to KCO shareholders -16 -11 34 *) Restated due to initial application of IAS19 revised 2011.
  35. 35. Segment performance Q1 201305 35 (€m) Europe Americas HQ/Consol. Total Turnover (Tto) Q1 2013 930 716 1,646 Q1 2012 1,105 752 1,857 ∆ % -15.8 -4.8 -11.4 Sales Q1 2013 1,017 608 0 1,625 Q1 2012 1,223 722 0 1,945 ∆ % -16.9 -15.8 -16.5 EBITDA Q1 2013 14 21 -6 29 % margin 1.4 3.4 1.8 Q1 2012 19 29 -4 44 %margin 1.5 4.1 2.3 ∆ % EBITDA -24.2 -30.2 -34.9
  36. 36. Appendix05 36 Financial calendar 2013 August 7, 2013 Q2 interim report 2013 November 6, 2013 Q3 interim report 2013 Contact details Investor Relations Dr. Thilo Theilen, Head of Investor Relations & Corporate Communications Phone: +49 203 307 2050 Fax: +49 203 307 5025 E-mail: thilo.theilen@kloeckner.com Internet: www.kloeckner.com
  37. 37. Our Symbol the ears attentive to customer needs the eyes looking forward to new developments the nose sniffing out opportunities to improve performance the ball symbolic of our role to fetch and carry for our customers the legs always moving fast to keep up with the demands of the customers

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