Club Leadership Education (CLE) time is rapidly approaching. Since the materials for CLE are being updated, Kiwanis International will be providing Webinars to bring current trainers up to speed on those changes.
At this time, you should be viewing a slide with the question:Can you hear me now?If you can hear the audio, please let us know by raising your hand.You raise your hand by clicking on the small hand with the green arrow located in the upper left of your dashboard.We will wait a few moments while everyone does this.At this time, I would like to thank everyone that has participated in the webinars offered by Kiwanis International. One last time…we would like to check that everyone can hear the audio for this session. Please let us know by raising your hand.Click on the small hand with the green arrow located in the upper left of your dashboard.Great…we’ll get started now.
Let’s cover some of the basics, first.You will see what is on my computer screen.You are muted due to high attendance numbers.Audio for this webinar is through VOIP—through your computer. Please adjust the sound controls and volume so that you can hear the broadcast.Please ask questions by using typing your question . . . This is the only way I know that you are out there.
Have participants make their own nameplate and write epitaph on the back of your nameplate…. Ask the participants:“How would you like to be remembered after your year of service?”Feel free to use any other icebreaker you enjoy, just be mindful of time and the number of participants.Helpful hint: Ice breaker ideas are available online @ http://www.kiwanisone.org/Pages/Resources/default.aspx?PageID=262Ice breakers will also be available on Box.net and the CD.
Now it’s time to get started!It’s an honor to be called to lead your fellow Kiwanians. By handing you the reins, your club shows its confidence that you have the talent and determination to fulfill your responsibilities as an officer. In this training, you’ll learn the tools and resources you need to lead this year. Listen to the information. Digest it. Apply it. The world needs Kiwanis now more than ever, and with your leadership, your club will be healthier. Kiwanis will be stronger. And you’ll help more children in your community– and around the world.
Use flip chart or white board to have participants give their expectations of what they hope to learn today. Keep these posted during the day (Objectives should be revisited at the end of the training to ensure they have been met.) If a participants expectation will not be covered in class, it is important you tell them so.“Actually, we will not be discussing _______________ today, but I can help you with that outside of this session.”
The parking lot is a flip chart sheet of paper taped to the wall. Use the parking lot to “park” questions that come up during training that are outside of the topic area. At the end of training, time permitting, you can go back and address parking lot questions. Using the parking lot will help focus your participants.*Helpful Hint: Have post-it notes available for participants to write question and post on the Parking Lot.
The defining statement serves as a recruiting and retention tool and provides a quick and thorough answer to the question, “What is Kiwanis?”The more the community understands Kiwanis, the easier it will be to get publicity, build clubs and recruit members. Wear Kiwanis merchandise, carry a Kiwanis business card. Ask those you meet. “Where do you volunteer?”To gain publicity, clubs should submit stories illustrating how Kiwanis is improving the community; not just news.Use the Kiwanis Graphic Standards which are available online.
NOTE: Click to advance each object.These objects were adopted in 1924 but are as relevant today as they were 85 years ago.Give participants the opportunity to read each object. Ask participants: “Can you give an example of a club activity that illustrates the object(s).”
If the Lt. Governor is present, this time can be allotted for him/her to address the participants. In the interest of time, the Lt. Governor address should be no more than 15 minutes.
** animate questions to come out one at a time****1915We trade/ we shareDetroitIndianapolis, IndianaCircle K International or CKI
Every club must have club bylaws approved by Kiwanis International. It is the officers responsibility that the club has a copy of these bylaws. If your club does not have a copy of their bylaws, contact Kiwanis International. Your bylaws serve as the governing document for your club. Many clubs have established rich traditions that are not addressed in the club bylaws or in the Kiwanis Objects. Examples are: singing, praying, using a gong and speakers. Ask by a show of hands, how many clubs have seen their club bylaws?Ask how many clubs represented consider themselves to be traditional classic Kiwanis clubs? Or Young professional, internet or another type of Kiwanis club?A copy of the Standard Form for Club Bylaws is included in each participant packet. The Standard Form for Club Bylaws is now available in a fillable PDF from at www.Kiwanisone.org . It can be found under “Forms and Downloads.”Instructions on how to amend your current club bylaws are also included in this download. State to the participants :Regardless of the type of club or meeting structure or traditions, we are all Kiwanians serving the children of the world.
Be sure to differentiate between the Kiwanis International Foundation and District/Club Foundations.The Kiwanis International Foundation provides worldwide grants, Kiwanis-family scholarships, anddisaster relief as we serve the children of the world. Your donations provide:More than 100 matching scholarships for Key Club and Circle K awarded annuallyKey Club, Circle K, Builders Club, and K-Kids service initiative trainingScholarships for Key Club members and other teens to attend the Key Leader training weekendBuilders Club Leadership Recognition Award for each districtAnnual World Service Medal Recipient grant Robert P. Connelly Heroism Medals and US Savings BondsDisaster reliefEach club is encouraged to contribute to KIF via an annual club gift
K-Kids is a student-led community service club for elementary students that teaches members the value of helping others through participation in community service projects and club activities.Bring Up Grades (BUG) is a program designed to provide recognition to students who raise their grades into an acceptable range, and maintain or continue to raise them from one grading period to the next.Terrific Kids is a student recognition program that promotes character development, self-esteem, and perseverance. Students work with their classroom teacher and establish goals to improve behavior, peer relationships, attendance, or schoolwork. Thoughtful, Enthusiastic, Respectful, Responsible, Inclusive, Friendly, Inquisitive, Capable.Builders Club Nearly 40, 000 middle and junior high students in 1,300 clubs in 18 nations contribute service to school and community while developing leadership and people skills. Builders Club members implement practical service-learning principles as they focus on supporting organizations that focus on the needs of children.Key Club - for high school students245,000 high school leaders from 24 countries unite every day to provide service in their homes, schools, and communities, and complete more than 12 million hours of service. Key Clubbers work to help eliminate HIV/AIDS in Africa, stop premature birth, and battle for the rights of children in their communities.Key Leader is a leadership experience for today's youth leaders. It focuses on service leadership as the first, most meaningful leadership development experience. A Key Leader learns the most important lesson of leadership—leadership comes from helping others succeed.Circle K International (CKI) is the premiere university service organization in the world sponsored by Kiwanis International. With clubs on more than 550 campuses globally, programming is based upon the tenets of service, leadership, and fellowship. Aktion Club members in more than 200 clubs in seven nations allow adults living with disabilities to develop initiative and leadership skills through hands-on service. These adults return to the community the benefits, help, and caring they have received.Ask participants by show of hands, how many of your clubs sponsor a service leadership program?Encourage them to start a new service leadership program or sponsor a student to participate in Key Leader during their year of service.
Kiwanis members are committed to providing their clubs, communities, and the world with service. In fact, members dedicate approximately 6 million service hours per year conducting charitable programs. And nearly two-thirds of Kiwanis clubs devote more than 500 hours to service projects annually, with individual members averaging 24 hours of service per year.Read Around the WorldEvery child should experience the joy of reading. Kiwanis members believe this, and have long been dedicated to Kiwanis International’s Read Around the World program. What used to be a month-long observance is now a focus for the whole year, giving the entire Kiwanis family of clubs the chance to implement Read Around the World projects at any time. More reading projects touch more children’s lives. Kiwanis’ Read Around the World program focuses on sharing the joy of books with children—from reading with them to getting them books they can have for their very own.Young Children : Priority OneYoung Children: Priority One (YCPO) is an ongoing service program of Kiwanis International, addressing the needs of young children. Kiwanis clubs are encouraged to carry out at least two YCPO projects per calendar year, though many clubs are able to do more—helping children, families, and communities with critical issues affecting youth. YCPO projects are divided into four categories: Maternal and Infant Health, Child Care and Development, Safety and Pediatric Trauma, & Program Education and Support.Kiwanis One DayThe first Saturday in April is set aside as Kiwanis One Day– a day when Kiwanis and its family of clubs—Circle K,Key Club, Aktion Club, Builders Club, and Kiwanis Kids—join forces with their communities for a day of hands-on service. A lot of good work gets done on this day, work that increases Kiwanis’ presence in the community and builds awareness about the value of service. Projects undertaken run the gamut from beach cleanups to book drives, playground maintenance to pet days at senior centers, health fairs to high school beautifications.
Ask the participants: Can you name leadership skills that are hard or soft?Using a flip chart to have the participants categorize hard and soft leadership skills. Make a T-table and separate the hard and soft skills given by participants. If your participants struggle to come up with skills, use the examples below and have them identify them as hard or soft skills. Examples: Hard skills would be: timed agenda, strong computer abilities, planning, strategic thinking, financeSoft skills would be: trust, communication, empathy, ability to inspire, ability to motivate, dealing with conflict, ability to adapt A leader must utilize both hard and soft skills in order to be successful. These skills will allow you to overcome the challenges you may face in your year of service. Soft skills are the most difficult to understand and the most challenging to master. Today’s training will focus on many soft skills, however, only you know areas for personal improvement.Take it upon yourself to invest the time for self improvement.
Using the analogy of a for profit business, share the following story:Story:If you think about it from a corporate model – the clubs are a McDonalds and you are the manager. Your job is to get the franchise to do things consistently and well, but every year you fire all of your managers & hire new ones, you have to convince your employees to work for free how easy would it be? And yet, that’s a lot like what we do in Kiwanis - the club officers and lt. governor only have a 1 – 2 year term. Every year we are resetting our leaders.
These are the four areas we will focus on: ListeningSpeakingWriting Presenting
You will have information to share with the members of your club, messaging that needs to reach your members in a timely manner. As a club officers, your primary means of communication with other members of your club will be:club meetingsNewslettersboard meetings and lastly a club Web site, if your club has a website.
Ask the participants: How?
Other examples include:Attack anyone personally.Be rude on the telephone.Interrupt a conversation or informal meeting.
People won’t care what you know, till they know that you care.Market survey showed that sharing tidbits of information helps create loyalty. People who received early information and consistent information felt appreciated and special.
Be concise, professional, and emotionally neutral.All your reader will see are the words and not your tone of voice or your body language. What you may write as a joke or sarcasm may be interpreted poorly by your reader.Say what you need to say in as few words as possible.Use proper grammar and capitalization just as you would in a memo or business letter. Do not type in all caps, as some people see this as yelling.Do not put anything in an e-mail that you would not be comfortable seeing on the front page of the newspaper in the morning.You don’t know where e-mail will go once you push the send button.The next person may forward it to the CEO and it has your name on it.You think you are sending a note to a fellow Kiwanian and instead it gets broadcast through the entire district.Keep it simple.Avoid fancy fonts or clever backgrounds in your e-mail as not all e-mail programs recognize these in the same way.Keep the text simple:No more than two or three paragraphs.No more than two or three sentences to a paragraph.Don’t try to format with tabs or spaces to create a “chart” because when the message is received the spaces won’t be the same.Never be negative or corrective. Got a problem? Pick up the phone, or address it face-to-face. Never over e-mail.Use BCC. so people don’t “reply to all”to respect people’s privacy
Read the definition of a volunteer and credit Webster. Ask the participants: Does this closely matches your definition of a volunteer?
Point out the information on the slide and make it a point to stress how much the volunteer hour is worth.SOURCE: Volunteer in America report/Corporation for National and Community Service.Nearly 61.8 million Americans volunteered in their communities, giving over 8 billion hours of service worth more than US$162 billion.SOURCE: Points of Light FoundationThe volunteer hour is now estimated at US$20.25
Ask the participants to think about their idea of what makes a good volunteer.If you were able to pick the best volunteers what traits or characteristics would the volunteers possess?List these ideas on a flipchart.Ask the participants: Reflect on these characteristics and ask yourself if you would consider yourself a good volunteer?
There are three R’s when you are dealing with volunteering. Recruit– which means getting them in the door; Recognition– you need to recognize your volunteers by giving them their “paycheck” so they don’t walk out the door and lastly, Retention– which means is how you keep the volunteers you bring through the door.
How do you get the volunteers in the “front door?” You offer projects which are relevant to your members and your community. This makes everyone want to be involved because they know what they are doing is making a difference. Define the task: Tell the members what you are doingLet’s say your club is going to prepare and serve a meal at the Ronald McDonald House and you need to recruit volunteers to make the activity successful. When you are recruiting volunteers you must define the task you need completed. Be specific, maybe you want one group who is just responsible for shopping and another group would be responsible for preparing the meal. Now, recruit volunteers to head those two groups, instead of finding one person to handle the entire event. When? Where? How?Next, tell those two head volunteers when the project needs to be complete– for example, the shopping needs to be completed by Tuesday, May 3. You want those items brought to your meeting, which also happens to be on Tuesday, May 3. Suggest shopping locations. You would also want the head volunteer to deliver the supplies on the day of the dinner, which would be Tuesday, May 10 by 5:00 at the Ronald McDonald House at 1234 Main Street. The volunteer heading the group that is making the dinner needs to know when they need to arrive at the facility. Set ExpectationsYou have set the expectations by telling the members the when, where and how of the project. You gave them deadlines which are concrete and spelled out. You have set the club and the project up for success!Provide the tools and resources:Supply the head volunteer with things they needs such as money, contact names, telephone numbers, number of people you need to have supplies and food for at the event. ASK!The biggest reason people don’t volunteer is because they aren’t asked! If you don’t ask the members to help out, they won’t know you need help and they won’t volunteer.
The volunteers you get for projects give of their time to make your club and its projects successful. So, in order to keep them involved and excited about the next project, you need to let the volunteers know they are appreciated. This is the “paycheck.” Ask the participants:What’s your “paycheck”? Is it a personal note? Public recognition? A pat on the back? The “paycheck” differs for everyone, so it is a wise idea to invest some time in getting to know your volunteers so you can give them the most appropriate paycheck.
Rules for Recognition Feel free to use your own examples of recognition or ask participants to share example of recognition which have been effective use the flip chart to record the Recognition makes volunteers feel appreciated and valued. If volunteers feel like their contribution is valuable or necessary, they are more likely to volunteer again. Volunteer recognition can take many forms, from a simple thank-you card to a large annual event. Keep these “rules” in mind when thinking of ways to recognize your volunteers. Recognize . . . or else - The need for recognition is very important to most people. If volunteers do not get recognition for productive participation, it is likely that they will feel unappreciated and may stop volunteering with your program. Give it frequently - Recognition has a short shelf life. Its effects start to wear off after a few days, and after several weeks of not hearing anything positive, volunteers start to wonder if they are appreciated. Giving recognition once a year at a recognition banquet is not enough.Give it via a variety of methods - One of the implications of the previous rule is that you need a variety of methods of showing appreciation to volunteers.Give it honestly - Don’t give praise unless you mean it. If you praise substandard performance, the praise you give to others for good work will not be valued. If a volunteer is performing poorly, you might be able to give him honest recognition for his effort or for some personality trait. Give it to the person, not the work - This is a subtle but important distinction. If volunteers organize a fund-raising event, for example, and you praise the event without mentioning who organized it, the volunteers may feel some resentment. Make sure you connect the volunteer’s name to it. It is better to say “John, Betty, and Megan did a great job of organizing this event” than to say “This event was very well-organized”.Give it appropriately to the achievement - Small accomplishments should be praised with low-effort methods, large accomplishments should get something more. For example, if a volunteer tutor teaches a child to spell “cat” today we could say “Well done!” If she writes a grant that doubles our funding, a banner lauding her accomplishment might be more appropriate.
So, you were able to recruit your volunteers. You have recognized them, now how do you retain those volunteers? Volunteers will stay in a program when they are encouraged to continue– that’s where giving that paycheck comes into play-- let the volunteers know you enjoy working with them, that their service is appreciated. Give them different opportunities in different roles. This will help you learn people’s true talents and find the areas of greatest interest. If you don’t, They will leave when factors discourage continued involvement. If you always make the same person work on the clean up crew and never give them a chance to have another role, chances are they will stop volunteering because who wants to do the same job time and time again. It sends the message that you think they aren’t capable of doing other tasks. Lastly, if you make the connections and nurture relationships, give volunteers their “paycheck”, they become loyal and can’t wait to volunteer the next time you ask!
Have the volunteers make a list of reasons why they want to “fire” volunteers. Compare that list to the first list “What makes a good volunteer” and ask the participants “be honest, which page is more like you?”Ask the participants: “Are you the kind of volunteer people want to recruit or repurpose?”Remember, you are a volunteer and also recruit volunteers. Lead by example!
Distribute the distinguished criteria document and as a group, take moment to look through this document. Discuss how achieving distinguished status translates into leaving the club better than it was when you took office.The goal of distinguished status is not merely the recognition , but an opportunity to strengthen the club.
Service:Kiwanis Club fulfills its responsibilities to Service Leadership Program (SLP) club(s), which includes providing club leadership education to club officersThe Kiwanis club builds and charters a new SLP program clubThe Kiwanis club participates in a Kiwanis-branded service projectKiwanis club financially supports the Kiwanis International FoundationLeadership EducationKiwanis club president and secretary participate in the Club Leadership Education (CLE) training session prior to assuming officeKiwanis club ensures all new members receive the Kiwanis International new member orientationKiwanis club is represented at two of the following three educational opportunities: district midyear conference, the Kiwanis International Convention or the Kiwanis District conventionGrowth:Kiwanis club has a net membership gain by the end of the administrative yearKiwanis club sponsors or co-sponsors a new Kiwanis club Refer to the current copy of the Distinguished Criteria for further details.
Administrative and Service accounts must be maintained and reported separately. (pg. 24)Administrative account- all administrative expenses of the club (pg. 24)Service account- all service programs of the club (pg. 25)Fundraising solicitation- US legislation requires the following statement: “Contributions or gifts to the club are not deductible as charitable contributions for federal income tax purposes.” (pg. 25)Annual audit- Club bylaws require an annual audit of club accounts. This does not have to be a certified audit: a committee of club members may conduct the annual audit. (pg. 26)990 Tax Form- refer participants to page 27 of the Leadership Guide to determine how this IRS requirement affects their club.
Remember:Income from fundraising projects in which the public participates MUST go into the service account.
Each district has a District Risk Manager responsible for assisting clubs with understanding the Kiwanis International Comprehensive General Liability Insurance Program. It is advised that each club identify a Safety Coordinator that will work with the district representative. The cost of the coverage is submitted with the payment of international dues. (pg. 75) Exclusions, limitations and restrictions include:Aircraft/Balloons/Parachutes/Ultra LightsMotorized Racing/Stunting EventsBungee & Velcro JumpingWatercraft: Owned/Non-Owned OVER 50’Asbestos & Lead Related LiabilityPending & Prior LitigationSale of LiquorMedical Payments for Athletic ParticipantsCare, Custody & Control - PropertyPollution LiabilityEmployment Practices LiabilityCross Suits ExclusionProfessional Liability Exclusion
Encourage participants to familiarize themselves with the Leadership Guide. Resources available include:Officer specific section; sample documents; sample meeting agendas; accounting templates; dates to remember and easy to use index. The Leadership Guide is also available online at www.kiwanisone.org
Inform the participants that the new online CLE training is available for additional information. Training modules are available for lt. governor, club president, secretary and treasurer.
If you are interested in improving your leadership skills, the following books are recommended.
If any topics/questions remain in the parking lot at the end of the day, attempt to address them. If you (with the help of others in the room) are unable to provide an appropriate response, record the issue along with the name and contact information of the participant who raised the question and forward the question to someone else who might have the answer.
Club Leadership Education - Train the Trainer 2010
Welcome to the webinar!
• Jill Madinger
Director of Club Excellence & Education
• Purpose: To improve lives through fellowship in service
• Kiwanis is a global organization of volunteers dedicated
to changing the world one child and one community at
• To give primacy to the
human and spiritual rather
than to the material values of
• To encourage the daily living
of the Golden Rule in all
• To promote the adoption and
the application of higher
social, business, and
• To develop, by precept and
example, a more intelligent,
aggressive, and serviceable
• To provide, through
Kiwanis clubs, a
practical means to form
enduring friendships, to
render altruistic service,
and to build better
• To cooperate in creating
and maintaining that
sound public opinion
and high idealism
which make possible
the increase of
Test your Kiwanis knowledge
1. In what year was Kiwanis founded?
2. Kiwanis is an Native American word meaning what?
3. What city claims the first Kiwanis Club charter?
4. Kiwanis International is located in what Midwestern city?
5. What is the largest collegiate service club in the United
• Jill Madinger
Director of Club Excellence & Education
• Operates as a 501c3 fundraising arm of
• Established in 1939
• Mission – “to assist Kiwanis International in
serving the children of the world”
• The Kiwanis International Foundation
provides worldwide grants, Kiwanis-family
scholarships, and disaster relief as we serve
the children of the world.
• Annual Club Gift
The Kiwanis Family:
Service Leadership Programs
“If you can’t energize others,
you can’t be a leader.”
– Jack Welch
former General Electric CEO
• A leader needs both hard and soft skills.
Kiwanis Leadership Challenges
• All volunteer teams
• Limited Authority
• One-year terms
• Competition for time
• Experts are everywhere
Making sure your message
High Impact Communication
• Club meetings
• Board meetings
• Club Web site
“Seek first to understand, then to be
– Stephen Covey
• Be a good listener
• Cultivate a reputation for honesty.
• Be polite: remember to say please and thank you.
• Be clear and concise.
• Match your body language to your words.
• Criticize others in public.
• Use profanity or offensive language.
• Speak too loudly in open areas.
• Use jargon, slang or acronyms.
Other examples include:
•Attack anyone personally.
•Be rude on the telephone.
•Interrupt a conversation or informal
Make E-mail Work
• Be concise, professional and emotionally neutral.
• Do not put anything in an e-mail that you would not be
comfortable seeing on the front page of the newspaper
in the morning.
• Keep it simple.
• Never be negative or corrective.
• Use BCC – blind carbon copy.
• Don’t speak to one person by e-mailing
How to Give Dynamic
•Know your audience.
•Plan your presentation.
•Rehearse, rehearse, rehearse.
• Jill Madinger
Director of Club Excellence & Education
The Three R’s of Volunteering
• Define the task.
• When? Where? and How?
• Set expectations.
– Desired outcome and timeline
• Provide the tools and
• The paycheck
– What is your paycheck?
Rules of Recognition
• Recognize…or else
– Give it frequently
– Give it via a variety of methods
– Give it honestly
– Give it to the person, not the work
– Give it appropriately to the achievement
• Volunteers will stay in a program when they are
encouraged to continue.
• However, they leave when factors discourage continued
• Nurturing relationships is worth your time–the
paycheck–they become loyal.
What makes you want
to fire them?
Or encourage them to
Repurpose a volunteer
“We are what we repeatedly do.
Excellence then, is not an act,
but a habit.”
Club Excellence Tool
• The Club Excellence Tool
– How good is our club?
– How can it improve?
– How can it better serve your community?
Club Excellence Tool
– or great?
• Identify areas for improvement
Doing what matters
“A goal without a plan is a dream”.
– Elbert Hubbard
What goals will we set?
• Action oriented
• Time bound
Increase membership by a net increase of 2 members by
September 30, 2011.
• Jill Madinger
Director of Club Excellence & Education
Plan your club’s success
• What will be done to improve your Kiwanis club?
• Who will do it?
• When will it be done?
The Elevator Speech
• Show your passion for Kiwanis.
• Tell your Kiwanis story.
• Develop different versions.
It’s more than a banner patch….
It’s a roadmap to SUCCESS!
Distinguished Club Criteria
• Leadership Education
If you haven't got any charity in
your heart, you have the worst
kind of heart trouble.”
– Bob Hope
• Budget – submitted by October 1st
• Each committee submits a preliminary budget
• Both administrative and service accounts should be
included in the final budget
• Board of directors approves final budget by October
• The club maintains a minimum of two accounts
• Fundraising solicitation
• Annual audit
• 990 Tax Form (U.S. clubs only)
receive income from:
• Membership fees
• Meals (if applicable)
• Assessments (as outlined in
Article XVIII, Section 2, of
the club bylaws)
cover the expenses for:
• International and district
• Magazine subscriptions
• Meals (if applicable)
• Club newsletters (if
• Club programming expense
• Liability insurance
Service accounts receive
• Fundraising projects in
which the public
participates (maybe net of
• Fundraising projects in
which only members
participate but are
designated by the board as
a service fundraising
Service accounts cover
• Club service activities
• Charitable, educational and
religious activities of the
• Expenses associated with
sponsorship of a Kiwanis
• Liability Insurance
Test your knowledge
1. The cost of a speakers meal is deducted from which
2. Monies generated from the club’s 50/50 raffle or “Happy
Dollars” are deposited into which account?
3. The cost of sending the club president to the district
convention is deducted from which account?
4. Your club sponsors a Key Club. The club president
wishes to attend the Key Club International convention.
From which account should these fees be deducted?
• Covers clubs in the United States, Canada and the
• Clubs pay per member for this coverage
• Covers third party liability for bodily injury or property
• Exclusions, limitations, and restrictions
• Funds to cover premiums can come from either the
administrative or service account
Register for a login
• Good to Great – Jim Collins
• Leadership Gold – John Maxwell
• The Speed of Trust – Stephen M. R. Covey
• Fierce Conversations – Susan Scott
• Five Dysfunctions of a Team – Pat Lencioni