Data collection
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  • 1. SE423 SPI Team Assignment I Data collection Kittitouch Suteeca
  • 2. Activities in Process Assessment Planning Data collection Data Validation Rating Reporting
  • 3.  Data require for evaluating processes within the scope of assessment, and additional information, shall be collected in a manner.
  • 4. Objective evidence  Objective evidence is:  Qualitative or quantitative information, records or statement of fact pertaining to- - The characteristic of an item or service, - The existence and implementation of a process element;  Base on observation, measurement, or test;  Can be verified.
  • 5. Class of data  Data available to an assessor fall broadly into three classes.  Work product/item and their characteristic;  Testimony from performers of the process;  Observations of the infrastructure established for performance of the process.
  • 6. Data collection techniques  Work product/item  Documentation review  Testimony  Questionnaires  Interviews  Group discussion  Observations  Feedback sessions  Demonstration
  • 7. Study of Documents  Document review is essential as part of conducting an assessment.  Work products/items are key indicators of process capability.  In focus in document review is not on error detection.  You are seeking evidence that the document is the result of a reasonable process.  It address the key issues for the process under assessment.
  • 8. Classify work products  Establish what generic work product types the work products within the organization unit belong to.  The classification can help with mapping the product and processes in the organization onto the assessment model  Do not assume a simple identity to the defines work products, even to the names are the same.
  • 9. Information from interviews  Interview with process performers provide key information about the performance of practices.
  • 10. Taking notes  Objectives;  Remember what was observed  Make sense out of information  Report accurately
  • 11. Interview techniques  Preparation  Questioning  Listening  Note taking  Close the interview
  • 12. Preparing of the interview  Prepare the interviews.  Know what you are looking for.  Prepare the interviewees.  Start the interview.  Make the interviewees comfortable.
  • 13. Objectives and Role for interview  Objectives;  Get information.  Establish trust and build a relationship.  Key role;  Team leader  Librarian-note taker  Time keeper
  • 14. Question type-Paraphrasing Activities  Who  What[type of /cause of /triggers/is in]  Why  When[do you]  How[do you]  Show me
  • 15. Question type-Detailed questions  Practices  Be generic  Be prepared to explain  Quantify problems  How many  How often  Now or in the past
  • 16. Questions type- Follow up Questions  To get additional information  May be yes or no
  • 17. Conducting the interview  Open interview  Explain the process that you are assess  Interview  Ask question  Ask for information  Take note  Monitor team and interviewees  Close interview