Team Assignment I
Activities in Process Assessment
Data require for
within the scope of
information, shall be
collected in a manner.
Objective evidence is:
Qualitative or quantitative information,
records or statement of fact pertaining to-
- The characteristic of an item or service,
- The existence and implementation of a
Base on observation, measurement, or test;
Can be verified.
Class of data
Data available to an assessor fall broadly
into three classes.
Work product/item and their characteristic;
Testimony from performers of the process;
Observations of the infrastructure
established for performance of the process.
Data collection techniques
Study of Documents
Document review is essential as part of
conducting an assessment.
Work products/items are key indicators of
In focus in document review is not on error
You are seeking evidence that the document
is the result of a reasonable process.
It address the key issues for the process under
Classify work products
Establish what generic work product types
the work products within the organization
unit belong to.
The classification can help with mapping
the product and processes in the
organization onto the assessment model
Do not assume a simple identity to the
defines work products, even to the names
are the same.
Information from interviews
Interview with process performers provide
key information about the performance
Remember what was observed
Make sense out of information
Close the interview
Preparing of the interview
Prepare the interviews.
Know what you are looking for.
Prepare the interviewees.
Start the interview.
Make the interviewees comfortable.
Objectives and Role for
Establish trust and build a relationship.
What[type of /cause of /triggers/is in]
Be prepared to explain
Now or in the past
Questions type- Follow up
To get additional information
May be yes or no
Conducting the interview
Explain the process that you are assess
Ask for information
Monitor team and interviewees