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SE423 SPI
Team Assignment I
Data collection
Kittitouch Suteeca
Activities in Process Assessment
Planning
Data
collection
Data
Validation
Rating Reporting
 Data require for
evaluating processes
within the scope of
assessment, and
additional
information, shall be
collected in ...
Objective evidence
 Objective evidence is:
 Qualitative or quantitative information,
records or statement of fact pertai...
Class of data
 Data available to an assessor fall broadly
into three classes.
 Work product/item and their characteristi...
Data collection techniques
 Work product/item
 Documentation review
 Testimony
 Questionnaires
 Interviews
 Group di...
Study of Documents
 Document review is essential as part of
conducting an assessment.
 Work products/items are key indic...
Classify work products
 Establish what generic work product types
the work products within the organization
unit belong t...
Information from interviews
 Interview with process performers provide
key information about the performance
of practices.
Taking notes
 Objectives;
 Remember what was observed
 Make sense out of information
 Report accurately
Interview techniques
 Preparation
 Questioning
 Listening
 Note taking
 Close the interview
Preparing of the interview
 Prepare the interviews.
 Know what you are looking for.
 Prepare the interviewees.
 Start ...
Objectives and Role for
interview
 Objectives;
 Get information.
 Establish trust and build a relationship.
 Key role;...
Question type-Paraphrasing
Activities
 Who
 What[type of /cause of /triggers/is in]
 Why
 When[do you]
 How[do you]
...
Question type-Detailed
questions
 Practices
 Be generic
 Be prepared to explain
 Quantify problems
 How many
 How of...
Questions type- Follow up
Questions
 To get additional information
 May be yes or no
Conducting the interview
 Open interview
 Explain the process that you are assess
 Interview
 Ask question
 Ask for i...
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Data collection

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Transcript of "Data collection"

  1. 1. SE423 SPI Team Assignment I Data collection Kittitouch Suteeca
  2. 2. Activities in Process Assessment Planning Data collection Data Validation Rating Reporting
  3. 3.  Data require for evaluating processes within the scope of assessment, and additional information, shall be collected in a manner.
  4. 4. Objective evidence  Objective evidence is:  Qualitative or quantitative information, records or statement of fact pertaining to- - The characteristic of an item or service, - The existence and implementation of a process element;  Base on observation, measurement, or test;  Can be verified.
  5. 5. Class of data  Data available to an assessor fall broadly into three classes.  Work product/item and their characteristic;  Testimony from performers of the process;  Observations of the infrastructure established for performance of the process.
  6. 6. Data collection techniques  Work product/item  Documentation review  Testimony  Questionnaires  Interviews  Group discussion  Observations  Feedback sessions  Demonstration
  7. 7. Study of Documents  Document review is essential as part of conducting an assessment.  Work products/items are key indicators of process capability.  In focus in document review is not on error detection.  You are seeking evidence that the document is the result of a reasonable process.  It address the key issues for the process under assessment.
  8. 8. Classify work products  Establish what generic work product types the work products within the organization unit belong to.  The classification can help with mapping the product and processes in the organization onto the assessment model  Do not assume a simple identity to the defines work products, even to the names are the same.
  9. 9. Information from interviews  Interview with process performers provide key information about the performance of practices.
  10. 10. Taking notes  Objectives;  Remember what was observed  Make sense out of information  Report accurately
  11. 11. Interview techniques  Preparation  Questioning  Listening  Note taking  Close the interview
  12. 12. Preparing of the interview  Prepare the interviews.  Know what you are looking for.  Prepare the interviewees.  Start the interview.  Make the interviewees comfortable.
  13. 13. Objectives and Role for interview  Objectives;  Get information.  Establish trust and build a relationship.  Key role;  Team leader  Librarian-note taker  Time keeper
  14. 14. Question type-Paraphrasing Activities  Who  What[type of /cause of /triggers/is in]  Why  When[do you]  How[do you]  Show me
  15. 15. Question type-Detailed questions  Practices  Be generic  Be prepared to explain  Quantify problems  How many  How often  Now or in the past
  16. 16. Questions type- Follow up Questions  To get additional information  May be yes or no
  17. 17. Conducting the interview  Open interview  Explain the process that you are assess  Interview  Ask question  Ask for information  Take note  Monitor team and interviewees  Close interview
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