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Disclaimer
No SMEs were harmed in the making
of this presentation.
Any likeness to a SME, living or dead,
is purely coinci...
SMEs are expert
in their subjects
BUT…
usually don’t
speak ‘learner’
…which makes
you a translator
Would the real SME please stand up
Initiation
Scoping
Design
Development
Review
When SMEs usually
get involved
…and when they should be involved!
(but how of...
SMEs have many faces.
Snow White knew that what worked for Grumpy
would not work for Sleepy.
I can give
you 10
minutes in 6
weeks time
Big meeting
with very
important
people
TIPS #1
Tweak their role
Schedule & stick to it
…but build in buffer
Go where they are
I don’t know a
thing about e-
learning
Why don’t we
create a handout
with all the
information?
TIPS #2
Involve them … but be
very very patient
Lists, checklists, guides
Give them visuals
Present scripts verbally
I’m not sure –
I’ll have to
check with
my boss
Sorry THEY
didn’t tell me
this before
TIPS #3
Clearly define roles
Advise and support
your SME
Find other ways to get
the information
Listen for the warnings
WE think that…
WE want this…
WE can’t agree...
I’LL put that
to the..
..committee
..team
..group
..business
TIPS #4
Create a lead-SME
Tie down ‘sign-off’
Allow time for review
But …. hold your
ground
There’s a typo
on page 63,
3rd word on
paragraph 12
We’ll need the
legislation
written out in
full
TIPS #5
Allow 5x more
reviews
Review with screen
shots
Edit using style guide
Throw in an error
…jargon …
jargon …
jargon …
jargon
Big word…
complex
sentence
…wordy
explanation
TIPS #6
Prepare & be credible
Ask for the book
Record everything
….you’ll probably only
get it once
The way I
would explain
this to
learners on
screen is …
I’ll review
that by the
end of the
day
TIPS #7
Clearly define roles
Figure out your SMEs
face and adapt
Involve SMEs
throughout the process
Snow White & the 7 SMEs - Tips on How to Work Successfully with SMEs on eLearning Projects
Snow White & the 7 SMEs - Tips on How to Work Successfully with SMEs on eLearning Projects
Snow White & the 7 SMEs - Tips on How to Work Successfully with SMEs on eLearning Projects
Snow White & the 7 SMEs - Tips on How to Work Successfully with SMEs on eLearning Projects
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Snow White & the 7 SMEs - Tips on How to Work Successfully with SMEs on eLearning Projects

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Tina Griffin, Kineo Pacific's eLearning Solutions Manager, gives insightful tips on how to work successfully with even the most difficult of SMEs on eLearning projects.
For more information go to www.kineo.com/au

Published in: Design, Education, Technology
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Transcript of "Snow White & the 7 SMEs - Tips on How to Work Successfully with SMEs on eLearning Projects"

  1. 1. Disclaimer No SMEs were harmed in the making of this presentation. Any likeness to a SME, living or dead, is purely coincidental.
  2. 2. SMEs are expert in their subjects BUT… usually don’t speak ‘learner’ …which makes you a translator
  3. 3. Would the real SME please stand up
  4. 4. Initiation Scoping Design Development Review When SMEs usually get involved …and when they should be involved! (but how often are they?)
  5. 5. SMEs have many faces. Snow White knew that what worked for Grumpy would not work for Sleepy.
  6. 6. I can give you 10 minutes in 6 weeks time Big meeting with very important people
  7. 7. TIPS #1 Tweak their role Schedule & stick to it …but build in buffer Go where they are
  8. 8. I don’t know a thing about e- learning Why don’t we create a handout with all the information?
  9. 9. TIPS #2 Involve them … but be very very patient Lists, checklists, guides Give them visuals Present scripts verbally
  10. 10. I’m not sure – I’ll have to check with my boss Sorry THEY didn’t tell me this before
  11. 11. TIPS #3 Clearly define roles Advise and support your SME Find other ways to get the information Listen for the warnings
  12. 12. WE think that… WE want this… WE can’t agree... I’LL put that to the.. ..committee ..team ..group ..business
  13. 13. TIPS #4 Create a lead-SME Tie down ‘sign-off’ Allow time for review But …. hold your ground
  14. 14. There’s a typo on page 63, 3rd word on paragraph 12 We’ll need the legislation written out in full
  15. 15. TIPS #5 Allow 5x more reviews Review with screen shots Edit using style guide Throw in an error
  16. 16. …jargon … jargon … jargon … jargon Big word… complex sentence …wordy explanation
  17. 17. TIPS #6 Prepare & be credible Ask for the book Record everything ….you’ll probably only get it once
  18. 18. The way I would explain this to learners on screen is … I’ll review that by the end of the day
  19. 19. TIPS #7 Clearly define roles Figure out your SMEs face and adapt Involve SMEs throughout the process
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