Your SlideShare is downloading. ×
CDW and You
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

CDW and You

781
views

Published on

CDW customer slide show

CDW customer slide show


0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
781
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Delivering IT Strategies that Work
  • 2. Discussion Agenda
    • Introduction
    • CDW Overview
    • Client Challenges
    • The CDW Value Added Services
    • Questions and Answers
  • 3. About CDW
    • A leading provider of technology products and services for businesses, government and education
    • Founded in 1984
    • Sales of $8.1 billion in 2007
    • Honors and awards
      • Ranked No. 1 in the CIO Insight’s 40 Most Important I.T. Vendors by value, reliability, and loyalty
      • Recognized by FORTUNE as one of America’s Most Admired Companies, No. 1 in our industry, 2006
      • Recognized by FORTUNE as No. 82 of the 100 Best Companies to Work for in America — 2004, 2005 and 2006
  • 4. Client Challenges CDW Solutions IT Consolidation Drivers
    • Product Availability
    • Turn Around Time
    • Consistency in Pricing
    • Maverick Buying
    • Cost Justification
    • ROI / TCO
    Procurement
    • Lean Staff
    • Inventory Management
    • Changing Technology
    • End User Satisfaction
    • Serviceability
    • Software License Management
    IT Department
  • 5. Operational Excellence SOLUTION OFFERINGS
    • Expansive Physical Inventory
    • $220 million in-house inventory
    • 23-25 annualized inventory turns
    • 100,000 products offered
    • Buy and Hold capabilities
    • Powerful Logistics
    • Accuracy – 99.7%
    • Efficiency – 94% within 24 hours
    • ISO: 9001:2000
  • 6. Configuration Centers
      • Asset Tagging & Online Management
      • Custom Imaging services
      • Image maintenance and secure storage
      • Hardware and Software Configuration
      • Rack Configuration Services
      • Multi-site system deployment
      • 24 to 48 hour system burn in
      • Ability to customize quality assurance
      • Networking Configuration
      • Buy and Hold capabilities
      • Same Day Shipping
  • 7. The Power of Choice
  • 8. System Engineers
    • Software Licensing
    • Microsoft Specialization
    • Storage, Power and Security
    • Datacenter
    • Network Services - LAN/WAN
    • Telephony and Bandwidth
    • Mobile and Wireless
    • Support and Professional Services
    • Document Management
    • Learning Solutions
  • 9. Software License Consultants
    • Software Licensing
      • Compliancy-Consistency-Compatibility
      • Cross Vendor Certified on Licensing Programs
      • On-site Business Partner Expertise
    • Software Licensing Tracking
      • Tracks all Software Licenses
      • Flexible Report Scheduling
      • Contractual Relationship Tracking
      • Easy Migration
  • 10. Software: Microsoft Specialization
    • Microsoft Gold Certified Partner
    • Advanced Infrastructure Solutions
      • Active Directory, Terminal Services, NT
    • Information Worker Solutions
      • SharePoint, Exchange, LCS
    • Security Solutions
      • MIIS, ISA, RMS
    • Integrated E-Business Solutions
    • Networking Infrastructure Solutions
      • Microsoft Operations Manager, SMS
    • Microsoft Business Solutions
  • 11. System Engineers
    • Network Infrastructure
      • Network Management, Layer 2-7 switching, Routers
      • Bandwidth aggregation, CSU/DSU bandwidth termination
      • WAN link backup/disaster recovery, QoS
      • Load balancing – bandwidth/ server, RFID, Outdoor Mesh
      • Wireless LAN, Network Management software and KVMs
    • Power
      • Power Distribution Units, Line Conditioners, Redundant Power Supply
      • UPS (Single Phase and Three Phase), Generators and Power Audits
      • Computer Room Air Conditioning
    • Corporate Security
      • Firewalls, IPS, Encryption
      • SSL VPN, Token Authentication,
      • Antivirus, Content Filtering, E-mail Scanning, Spam, Spyware
  • 12. System Engineers
    • Storage Architecture
      • Storage Area Network, Network Attached Storage, Clustering and Direct Attached Storage
      • Disaster Recovery, Thin Client and Remote Access
      • Data Replication, Archiving and Backup Solutions
      • Information Lifecycle Management, Server Consolidation and Virtualization
    • Document Imaging
      • Data and image capture, forms capture and processing, storage and retrieval,
      • Electronic data management and compliance, business workflow
  • 13. Datacenter Offerings
    • Co-location and Managed Services
    • Remote Managed Services
    • Web Site Hosting
    • Application Hosting
    • Data Center Outsourcing
    • Hosted Microsoft Solutions
    • Managed IBM Applications
    • Berbee VoiceAdvantage support
    • Berbee Email Protection Service
    • IT Service Management Consulting
  • 14. System Engineers
    • Voice & Data
      • Internet Access  (SDSL, T1, NxT1, DS3, and Ethernet)
      • Wide Area Networks (MPLS, Private Lines, Frame Relay, and VPN-based solutions)
      • Voice (ISDN-PRI, Switched & Dedicated LD, Flex T1, VoIP, SIP trunking) 
      • Hosting/Managed Services (Co-location, Managed, Exchange, Managed Firewalls)
      • Collaboration (Audio, Web, and Video Conferencing)
    • Telephony
      • Video Conferencing and Audio Conferencing,
      • Custom Room Integration, Conference Bridge Design
      • VOIP and Digital PBX Design, Implementation, and Support
      • Unified Communication
      • Cisco Call Center, IP Application Development
    • Mobile wireless
      • Authorized agent for largest nationwide carriers
      • Seamlessly handle re-activations and de-activations
      • Coordinate plan changes and facilitate number portability
      • Handheld devices, data wireless cards, billing audits
  • 15. CDW Custom Services
    • CDW’s custom services include:
      • Hardware and software installation
      • Maintenance contracts
      • Retainer agreements
      • Recycling/disposal of equipment
      • Cabling installation
      • Helpdesk services (software and hardware)
    • CDW alliance custom services:
      • Onsite installation and deployment services
      • Onsite custom configuration, installation and testing
      • Software installation and configuration
      • Staff augmentation services
    SUPPORT SERVICES
  • 16. CDW Account Team
    • Dedicated Account Manager
    • Kimberly Hightower
    • 866-558-8332
    • [email_address]
    • Engineering and Partner Teams
    • Regionalized Sales Management
  • 17. CDW Post-Sales Support High-Tech and High-Touch Support
    • 800-383-4239
    • Support — 24 x 7 x 365
    • Toll free number
    • [email_address] ® , e-mail and chat
    • Repair — quick problem resolution/
    • Fix to include next-day service is specified
    • Certifications include
    SUPPORT SERVICES
    • CompTia
    • MCP
    • CCNA/CCDA/CCIE
    • Apple
    • Citrix Admin
    • Linux
    • MCSE
    • CNA
  • 18. The CDW Web Portal
    • CDW.com — The Customer Extranet
      • 24x7x365 online access
      • Purchasing power — access, ease of use and convenience
      • Expedite order creation and approval
      • Asset management
      • Software License management
    • Custom Integration and Interface
      • Industry-leading purchasing modules:
        • Ariba, PeopleSoft, Oracle, SAP, JD Edwards, CommerceOne, eScout and more…
    Best-in-Class Product Offering Deep Industry Expertise Outstanding Customer Service and Support Technology Expertise CDW.com — The Customer Extranet Valued Partnerships
  • 19. Why CDW? This Is Why. Comprehensive Capabilities for Added Value Technology Specialists Customer Support Tools Customer Service and Support Distribution Centers CONCLUSION
  • 20. Thank you for your time! We appreciate your business!