3.  1. Quick Review of Specific Info/Data ◦ Organization and Questions ◦ Listening Strategies ◦ Practical Strategies 2. Additional Practicing with some Exercises ◦ Exercise 3, as a group ◦ Exercise 4, (if we have time), alone
4.  Do you still remember what we talked about? ◦ What is Listening for Specific Info./Data? ◦ What’s the most typical organization? ◦ What’s the most important aspect before listening for specific info/data? ◦ What are our “practical listening strategies” (what do we do in class?)
5.  Title: NO TITLE ◦ First, let’s practice listening for gist… ◦ Listen to the first 30 seconds, ◦ Figure out the title and main idea Ready?
6.  Title: “Change Management” ◦ Now, listen for topics and main ideas ◦ Listen to the whole clip, what are the topics? ◦ Try to make an outline ◦ What different stages to “change management” does she discuss? Ready?
7.  Title: “Change Management” ◦ Now, listen for specific information and data ◦ Answer these questions:  What must come before “change”?  “Change” is a means to do what?  Who might the company bring in to introduce “change”?  What’s the most problematic stage?  Who is the most important member of the change management team?  Why must there be a way to collect feedback?  What does the “champion” do? Ready?
8. “Change Management” Before change there must be analysis. Organisationalchange is a costly and difficult business and there must be areal business need reason in order to change current practice.Typically, changes are attempts to reach new markets, toimprove productivity or to cope with drastically reducedfunding. A good analyst will identify the key problem. Once its clear what change is required, a change strategyhas to be developed. In other words, somebody needs to saywhat should be done. Sometimes the idea will come from avisionary within the company, perhaps an imaginative andpersuasive member of the management team. Otherwise, thecompany might bring in a consultant to help them find theright solution. Either way, management should also consultwith staff at this stage. There should be meetings to helpraise awareness for the need for change and to giveemployees a chance to suggest their own solutions.
9. Next comes whats probably the most problematic stage:implementation. Above all else, making the planned change areality requires communication. Staff will need to be informedof new procedures and, where necessary, trained in newskills. The most important member of the changemanagement team at this stage is the gatekeeper. Its theirjob to be available to staff to help them deal with problemsthey may be having with the changes and answer anyquestions, making the change as painless as possible. Finally theres the consolidation stage. There needs to bea way to collect feedback from employees on how the changeis being received. Because there will still be some resistanceto the change even at this stage, someone needs to act as achampion for the innovation. The champion givesencouragement and raises morale by congratulating everyoneon a successful changeover and on whats been achieved.
10.  Title: NO TITLE ◦ First, let’s practice listening for gist… ◦ Listen to the first 30 seconds, ◦ Figure out the title and main idea Ready?
11.  Title: “Learning Languages” ◦ Now, listen for topics and main ideas ◦ Listen to the whole clip, what are the topics? ◦ Try to make an outline ◦ How does he organize the talk? Ready?
12.  Title: “Learning Languages” ◦ Now, listen for specific information and data ◦ Answer these questions:  How many languages has he learned?  How long did he live in Barcelona for?  What kind of programs did he watch in Barcelona?  Why did he read Spanish newspapers?  What was the best practice he had?  How does he speak Spanish now?  Why was it difficult for him to have conversations during his first 2 years? Ready?
13.  “Learning Languages” I wanna talk about learning languages. I’ve lived in many different countries,both in Western Europe, Middle East, and now here in Hong Kong. And during all of thattime, I’ve learned five or six different languages, to one degree or another. I lovelearning languages, not only are they important when you move to a country, I just findthemfascinating. Before I came to Hong Kong, I lived in Barcelona Spain for ten years. And when Ifirst arrived, the most important thing was being able to communicate with peoplelocally. I don’t attend classes. I don’t think I’m particularly good in classes. I prefer tolearn by just talking to people, finding out what I need to say by looking at dictionariesand listening carefully. Other things that helped me when I first moved to Spain, were watchingthe typical kinds of programs we see everyday on channels around the world. Forexample the weather. This is great, because they always say the same things. So youcan really quickly hear the same words repeated again and again. And the pictureshelped of course. Other types of program that helped me learned Spanish quickly were things likegame shows, where the same thing happens. They have a catchphrase or a slogan thatthey repeat endlessly when contestants win or when they are called to compete.
14. As well as that, I used to pick up the Spanish newspapers. First of all, I justaccepted that there was no way I was going to understand anything but one or twowords. But gradually, I found that I learned lots of new things about this. I wasinterested because I wanted to know what was happening in the country I livedin. But, I also knew that I could learn a lot of language this way. So Id take adictionary with me sometimes, or Id notice a word and Id ask other people what…it meant. Anyway, by far the best practice I ever had was just talking to people in thestreet, or in shops where Id rehearse in my head what I wanted to say beforehand,before I went in. Usually, Id make a right mess of it first of all, but, after you getover the embarrassment, it’s quite funny really. And people arevery sympathetic and supporting in most cases. It took me a long time to develop a good level of Spanish. I lived there forten years, and I think I’m very fluent now. But I think for the first two years I wasthere, it was quite a struggle to hold a decent conversation. There were alwayslots of words or expressions that I didn’t pick up on. In particular withthe colloquial expressions, idioms, that kind of thing, that people use in everydaytalk, but you don’t necessarily see written down. I didn’t find those very easy tolearn at all. But it was a lot of fun. And people as I said are really supportingwhen they know that you are genuinely interested in learning their language.