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Mbc Consulting Group

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  • 1. Personal and Professional Performance Execution That Will Make You:
    Efficient;
    Effective;
    Outcome Focused
    Kevin W. Cook
    2563 Peachtree Dr., Perkasie, Pa., 18944
    H(215) 258-2160; C(215) 527-1985
    vcircle@comcast.net
  • 2. Expertise
    Leadership and Organizational Development,
    Performance Consulting,
    Talent Review/Succession Planning,
    Training & Development,
    Personal and Executive Coaching,
    H.R. Business Partner,
    Training Management,
    Call Center Management,
    Customer Service
  • 3. Objective
    To support and promote a forward thinking company where:
    •I can make a significant contribution to bottom-line results
    •An upbeat positive attitude and sense of humor are
    important
    •Decisions are made for long term growth and development of
    individuals, the client and the organization
    • A judicious investment in human capital (internal &
    external) is valued as crucial
  • 4. Organizational Requirements
    Organizational
    Alignment
    Individual
    Accountability
    •Top 3 needs of teams, markets, organizations, etc.*
    •Outcome of needs satisfaction
    Customer
    Satisfaction/
    Profitability
    Open and Honest
    Communication
  • 5. Addressing Requirements
    Expectations
    Resources
    Mission, Vision,
    Culture
    Results
    (Engagement)
    •4 Necessary Ingredients
    for Success
    Execution
  • 6. Meeting the Needs
    Provide clear specific Expectations
    Drive a “Culture of Accountability”
    Ensure that the foundational Experiences
    of the organization and the individual
    are in alignment with the intended
    Culture
    Beliefs
    Culture
    Results
    Behaviors
    Experiences
  • 7. Meeting the Needs, cont’d
    •Develop a culture of Feedback, Accountability,
    Communication, Coaching and Mentoring
    in alignment with the expectations
    •Promote an understanding
    of “How to have the conversation”
    Beliefs
    Culture
    Results
    Behaviors
    Experiences
  • 8. Meeting the Needs, cont’d
    • Develop a culture of engagement based on
    individual uniqueness and talent
    • Based on engagement, promote an
    environment of sales and customer
    service based on accountable
    Service Level Standards
    Beliefs
    Culture
    Results
    Behaviors
    Experiences
  • 9. Cost/Benefit Analysis
    • Minimal investment in analysis and
    recommendations
    • No cost for ongoing implementation
    • Sales performance at 39% above goal
    • Turn over decreased 27%
    • Call Center Quality 94.3%
  • 10. Key Benefits
    •Improved performance at all levels of the
    organization
    • Increased job satisfaction and employee
    engagement
    • Increased retention (employee and client)
    • Minimal cost to organization.
  • 11. Client Feedback
    Dawn Kline, VP, The Nyman Group (business partner)
    “Kevin hired us to develop a customized, sales training program for one of Sovereign Bank's regional divisions. Kevin was delightful to work with. He worked diligently to identify internal constituent needs and to build a coalition of support for strategic, professional development.”
    Judy McKee, Owner, McKee Consulting LLC
    “Kevin has superior communication skills which gives him a heads up when managing and working with others. I know his character is impeccable. In a world where soft skills are hard to measure, this man measures up in the top 10. He knows his business and strives to give others a chance to grow with his leadership and talent. I would recommend him for any job that required leadership skills and interpersonal communication skills. “
    Kevin Meck, AVP-HRIS Manager Reporting, Sovereign Bank
    “Kevin is a complete business partner with an unrivaled dedication towards providing solutions. Kevin has the ability to dive into the core issues with the business leaders and help not only drive results but develop plans that strive for continuous improvements. I was fortunate to work with Kevin on many projects and Kevin played such a valuable role in ensuring successful completion of each project. Kevin is well respected by all those that work with him, a true professional who understands the big picture.”
  • 12. Certifications
    Myers-Briggs, Personality Assessment Qualified
    Linkage, Inc., Coaching Leaders, Certification
    Hay Group, Emotional Intelligence
    Gallup, Inc., Strengths Performance Coach
    Partners in Change, Performance Consulting Certification
    Arbinger Inst., Coaching Certified
    Partners in Leadership, Accountability Certification
    Workplace Diversity Certified
    McKee Motivation, LLC, LAMA Certified
  • 13. Personal and Professional Performance Execution That Will Make You:
    Efficient;
    Effective;
    Outcome Focused
    Kevin W. Cook
    2563 Peachtree Dr., Perkasie, Pa., 18944
    H(215) 258-2160; C(215) 527-1985
    vcircle@comcast.net

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