Time On Target Culture Slideshow

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Who Time On Target is and the ideals that guide how we conduct business and interact with our clients.

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Time On Target Culture Slideshow

  1. 1. HITTING THE TARGET Who we are and who we want to be.
  2. 2. Cul-ture noun ˈkəl-chər The set of shared attitudes, values, goals, and practices that characterizes an institution or organization.
  3. 3. Culture eats strategy for breakfast. IVAN MISNER FOUNDER OF BNI
  4. 4. Culture eats strategy for breakfast. IVAN MISNER FOUNDER OF BNI Our strategies will evolve and change over time always shaped by our culture which is enduring.
  5. 5. Whether you want it to or not!
  6. 6. This is the goal of this document. It is a living breathing guide to who Time On Target is and who we want to be.
  7. 7. OUR IMMUTABLE LAWS 1 2 3 4 5 Dive Deep Enough to Touch Bottom Delight the Customer Not the Boss Givers Gain Use Good Judgment No Dicks Allowed
  8. 8. Dive Deep Enough to Touch Bottom
  9. 9. We don’t treat symptoms. If we aren’t diving in and understanding the cause, we aren’t in a position to fully help our clients.
  10. 10. We don’t treat symptoms. If we aren’t diving in and understanding the cause, we aren’t in a position to fully help our clients. This is why Time On Target exists, to help small businesses grow and achieve their goals.
  11. 11. Knowledge is having the right answer. Intelligence is asking the right questions. ?
  12. 12. Knowledge is having the right answer. Intelligence is asking the right questions. ? We like to think that if we have more of this…
  13. 13. Knowledge is having the right answer. Intelligence is asking the right questions. ? We like to think that if we have more of this… We will have better this.
  14. 14. We don’t take what we see at face value. The more we question what we see the better the outcome for us and our clients.
  15. 15. Delight the Customer NOT the boss.
  16. 16. Have the courage to start with the customer. My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers. ANDREW MASON FORMER CEO OF GROUPON IN HIS DEPARTURE EMAIL
  17. 17. Delighting our customers is key to the long term survival of our company.
  18. 18. “Will what I am about to do delight them?” “What’s in it for the customer?”
  19. 19. “Will what I am about to do delight them?” Don’t just make them happy, make them successful! “What’s in it for the customer?”
  20. 20. Givers Gain.
  21. 21. Givers Gain.
  22. 22. Help because it is the right thing to do and because you want to not because it will give us leverage with clients or vendors.
  23. 23. Even if we can’t help a client, we know and trust people who can and will always make the introduction.
  24. 24. Use Good Judgment.
  25. 25. What is good judgement?
  26. 26. The needs of the many outweigh the needs of the few or the one. SPOCK USS ENTERPRISE
  27. 27. The needs of the many outweigh the needs of the few or the one. SPOCK USS ENTERPRISE The many won’t be hindered by new policies and processes that result due to the poor choices made by one member of the team.
  28. 28. Our guideline is to always put Team Over Self Company Over Team Customer Over Company
  29. 29. Our guideline is to always put Team Over Self Company Over Team Customer Over Company Remember, making decisions in the customer’s best interest is in our long term best interest too!
  30. 30. No Dicks Allowed
  31. 31. You are the average of the 5 people you spend the most time with. JIM ROHN 1930-2009
  32. 32. Mean people suck.
  33. 33. Mean people suck. We don’t want to suck.
  34. 34. Life’s too short to deal with rude, arrogant people who are only out for numero uno. MIKE MICHALOWICZ AUTHOR, THE PUMPKIN PLAN
  35. 35. Life’s too short to deal with rude, arrogant people who are only out for numero uno. MIKE MICHALOWICZ AUTHOR, THE PUMPKIN PLAN If this describes you, you most likely won’t enjoy working
  36. 36. WE WERE INSPIRED BY: • HubSpot Culture Code • The Pumpkin Plan by Mike Michalowicz • Ivan Misner at BNI • Hugh MacLeod at gapingvoid.com • Andy Bounds, Author of The Snowball Effect and The Jelly Effect • Terry Hamill at BNI ...And many other fiends and business partners

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