Talkamatics A.Ravikiran Chief Operating Officer Carolina Technologies (P) Ltd & Devas Technologies (P) Ltd
How to Eat an Elephant
Of Course One Bite at time!!!
What prevents us from eating? <ul><li>Procrastination  </li></ul><ul><ul><li>Addressing low-priority tasks and activities ...
“ Killing time murders opportunities.”
Why we kill time instead of acting on things? <ul><li>They are unpleasant to do.  </li></ul><ul><li>They are difficult or ...
If you want to make big changes in your life, start by making small ones.
Taking on the Communication Goliath
The Bites <ul><li>Is Communication so important ? </li></ul><ul><li>The Basic of Communication Protocol </li></ul><ul><li>...
Communication <ul><li>“If all my possessions were taken from me  </li></ul><ul><li>with one exception, I would hope to kee...
What is Communication <ul><li>The art of transmitting information, ideas and attitudes from one to one (many) meaning full...
The Elements Spoken Word Written Word Visual Images Body Language
The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
Is Communication Important?
 
 
 
We don’t need explain any further COMMUNICATION IS  IMPORTANT
The Basic of Communication Protocol
Right now, stop for a moment and watch yourself think: <ul><li>What are you thinking about? </li></ul><ul><li>How fast are...
Barriers to Communication <ul><li>Noise </li></ul><ul><li>Inappropriate medium </li></ul><ul><li>Assumptions/Misconception...
The First Step Listening Skills
Hearing Vs Listening Hearing  – Physical process, natural, passive  Listening  – Physical as well as mental process, activ...
Listen <ul><li>How often have you missed the entire communication because you were daydreaming?  </li></ul><ul><li>To help...
VALUE OF LISTENING <ul><li>Listening to others is an elegant art. </li></ul><ul><li>Good listening reflects courtesy and g...
Verbal Communication We may often think that, having good communication skills is all about the ability to speak well….. O...
It is only 33% correct <ul><li>2 Ears + One Mouth = Effective Communication </li></ul>
Parameters of evaluation <ul><li>Speed ….number of words per minute. </li></ul><ul><li>Clarity …if audible & free of disto...
Speaking
Few Quotes to Remember <ul><li>‘ To speak’ and ‘to speak well’ are two things.  A fool may talk, but a wise man speaks.  ~...
Be Prepared on What to Speak <ul><li>Content development: </li></ul><ul><li>* The first step is  Brainstorming. </li></ul>...
Brain Storming… <ul><li>Individual Brainstorming  is the  process  of you getting your ideas out on paper.  </li></ul><ul>...
Putting them all together … <ul><li>Now that we know what we are going to speak, we need to put down all our ideas in the ...
Need for Storage Systems … <ul><li>Asked a question,  </li></ul><ul><li>“ Do we forget due to nervousness or Do we </li></...
Why do we get Nervous? <ul><li>Nervousness does not cause as much Forgetting  as….. </li></ul><ul><li>Forgetting causes Ne...
So, to prevent forgetting, we need  … <ul><li>A Good Storage System or   A Good Retrieval System…. </li></ul><ul><li>A Goo...
IBC Model <ul><li>IBC… Introduce, Body, Conclusion </li></ul><ul><li>1.Introduce – Say What you want to Say </li></ul><ul>...
PPF Model <ul><li>Time Sequence… </li></ul><ul><li>1.Start with  The Past … </li></ul><ul><li>2. Continue with Reference/R...
<ul><li>“ Speak clearly, if you speak at all; carve every word before you let it fall.” Oliver Wendell Holmes. </li></ul>H...
<ul><li>Speed </li></ul><ul><li>Clarity </li></ul><ul><li>Punctuation </li></ul><ul><li>Pronunciation </li></ul><ul><li>Fa...
<ul><li>While Most Indians speak at  170 to 180 wpm, </li></ul><ul><li>their foreign counterparts speak at  110 to 120 wpm...
<ul><li>Speech should be  loud  enough to carry to all the listeners. Judge the acoustics of the room. </li></ul><ul><li>V...
<ul><li>Pronunciation … utterance of speech . </li></ul><ul><li>Always remember that English is not  &quot;phonetic&quot;....
<ul><li>Punctuation…use of various kinds of pauses. </li></ul><ul><li>Pause  at Full Stops. </li></ul><ul><li>Pause  at Co...
<ul><li>Familiarity...acquaintance with words used. </li></ul><ul><li>Learning new words… </li></ul><ul><li>Using known wo...
<ul><li>Fluency…Able to express easily. </li></ul><ul><li>Developing  Fluency  is a matter of having all the other paramet...
<ul><li>Expression…transforming of ideas into words , and also the outward manifestation of a mood or a disposition by way...
Non Verbal Communication
Non Verbal Communication
SOFTEN <ul><li>S  SMILE </li></ul><ul><li>O  OPEN POSTURE </li></ul><ul><li>F  FORWARD LEAN </li></ul><ul><li>T  TOUCH </l...
BEWARE THROUGH OUT YOUR LIFE OF JUDGING PEOPLE BY THEIR APPEARANACE  JAPANESE PROVERB
Money has a Direct Relation with the Gesture Wrinkled purse make wrinkled faces. (English proverb)
Beware of your body language <ul><li>In spite of your intelligence you may not get a job. </li></ul><ul><li>Even though yo...
Before people started speaking languages.  Gestures were  the only medium of communication & of revealing one’s intensions
Strictly speaking  between  60 to 80% of our message  is  communicated  through our  body language
What is physiognomy? <ul><li>The interpretation of outward appearance,  </li></ul><ul><li>especially  </li></ul><ul><li>Th...
Fear
 
Anger
Surprise
Happiness
Disgust
Sadness
Telling a Lie
Attention
Fear or Frustration
Winning Face
Eyes gives us a definite impression about a person in front of us
 
Eyes which can find out the behavior
Eye contact
Eye contact signals need for affiliation, an involvement with the other person
Eye is the window of the mind
Maintaining good eye contact shows  respect and interest  in  what they have to say.
Hands –Arms - Palms <ul><li>Hand : The lowest part of the arm , below the wrist and including the fingers. </li></ul><ul><...
Palm facing down indicates <ul><li>Telling some body to sit down </li></ul><ul><li>or  </li></ul><ul><li>stopping some bod...
FACING DOWN POSITION   (REQUEST WITH AUTHORITY ) <ul><li>Facing up position </li></ul><ul><li>(gesture of submission) </li...
Hand shake (shook hand)
Submission
Dominance
Equality
Double Handed Shake Trust and affection Intimate friends or relatives
Globe Hand Shake The person initiating such a gesture offers his right hand to the person in front for hand shake and then...
Finger tip hand shake It show that there is a lack of trust in the self and in the other person
Stiff Arm Thrust A person wishes to keep the other  at a distance
Dead fish handshake There is no warmth feeling.  It is life less
When a person rubs his palms together he is communicating something positive News of success. Cheerful
Raised Thumbs Ok
Folding of one or both the arms across the chest is an indication  Coming threat or occurrence of some undesirable event
Stand arm cross gesture is common When  one is among strangers and presume insecure
Suppose arm are gripped tightly it indicates The person is waiting for a call or anxious to know a thing that is unfamiliar
Folding arms  indicates the social status also Boss intends to speak to his juniors
ABOUT US <ul><li>Carolina Technologies and Devas Technology are 100% subsidiaries of BPworks Inc. </li></ul><ul><li>Softwa...
Student Betterment programs   <ul><li>Student Assessment (Free for all) </li></ul><ul><ul><li>Aptitude </li></ul></ul><ul>...
 
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Talkamatics

  1. 1. Talkamatics A.Ravikiran Chief Operating Officer Carolina Technologies (P) Ltd & Devas Technologies (P) Ltd
  2. 2. How to Eat an Elephant
  3. 3. Of Course One Bite at time!!!
  4. 4. What prevents us from eating? <ul><li>Procrastination </li></ul><ul><ul><li>Addressing low-priority tasks and activities which so often contribute the killing our time. </li></ul></ul><ul><ul><li>This becomes a harmful habit which impedes personal and professional development. </li></ul></ul>
  5. 5. “ Killing time murders opportunities.”
  6. 6. Why we kill time instead of acting on things? <ul><li>They are unpleasant to do. </li></ul><ul><li>They are difficult or complex to do. </li></ul><ul><li>They involve making tough decisions that can be overwhelming. </li></ul>
  7. 7. If you want to make big changes in your life, start by making small ones.
  8. 8. Taking on the Communication Goliath
  9. 9. The Bites <ul><li>Is Communication so important ? </li></ul><ul><li>The Basic of Communication Protocol </li></ul><ul><li>Listening Skills </li></ul><ul><li>Verbal Communication </li></ul><ul><li>Non Verbal Communication </li></ul>
  10. 10. Communication <ul><li>“If all my possessions were taken from me </li></ul><ul><li>with one exception, I would hope to keep my power of communication --- </li></ul><ul><li>for by it I would </li></ul><ul><li>regain all the rest.” Webster </li></ul>
  11. 11. What is Communication <ul><li>The art of transmitting information, ideas and attitudes from one to one (many) meaning fully to elicit response. </li></ul><ul><li>It is a </li></ul><ul><li>Personal Process </li></ul><ul><li>Occurs between people </li></ul><ul><li>Means to influence response </li></ul><ul><li>Expression of both verbal and non verbal faculties </li></ul><ul><li>Effective tool for controlling and motivating people. </li></ul>
  12. 12. The Elements Spoken Word Written Word Visual Images Body Language
  13. 13. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  14. 14. Is Communication Important?
  15. 18. We don’t need explain any further COMMUNICATION IS IMPORTANT
  16. 19. The Basic of Communication Protocol
  17. 20. Right now, stop for a moment and watch yourself think: <ul><li>What are you thinking about? </li></ul><ul><li>How fast are thoughts going through your mind? </li></ul><ul><li>How much does your mind focus on the past or the future, instead of the present? </li></ul><ul><li>How much are you caught up in your own thoughts, and not paying attention to what's happening around you? </li></ul>
  18. 21. Barriers to Communication <ul><li>Noise </li></ul><ul><li>Inappropriate medium </li></ul><ul><li>Assumptions/Misconceptions </li></ul><ul><li>Emotions </li></ul><ul><li>Language differences </li></ul><ul><li>Distractions </li></ul><ul><li>Poor listening skills </li></ul>
  19. 22. The First Step Listening Skills
  20. 23. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill .
  21. 24. Listen <ul><li>How often have you missed the entire communication because you were daydreaming? </li></ul><ul><li>To help focus when listening, try asking yourself: </li></ul><ul><ul><li>What is the point the speaker is trying to make? </li></ul></ul><ul><ul><li>What is being said between the lines? </li></ul></ul><ul><ul><li>What is the emotional tone of the message? </li></ul></ul>
  22. 25. VALUE OF LISTENING <ul><li>Listening to others is an elegant art. </li></ul><ul><li>Good listening reflects courtesy and good manners. </li></ul><ul><li>Listening carefully to the instructions of superiors improve competence and performance. </li></ul><ul><li>The result of poor listening skill could be disastrous in business, employment and social relations. </li></ul><ul><li>Good listening can eliminate a number of imaginary grievances of employees. </li></ul><ul><li>Good listening skill can improve social relations and conversation. </li></ul><ul><li>Listening is a positive activity rather than a passive or negative activity . </li></ul>
  23. 26. Verbal Communication We may often think that, having good communication skills is all about the ability to speak well….. Or all about “SPEAKING.”
  24. 27. It is only 33% correct <ul><li>2 Ears + One Mouth = Effective Communication </li></ul>
  25. 28. Parameters of evaluation <ul><li>Speed ….number of words per minute. </li></ul><ul><li>Clarity …if audible & free of distortion. </li></ul><ul><li>Pronunciation …utterance of speech. </li></ul><ul><li>Familiarity ...acquaintance with words used. </li></ul><ul><li>Punctuation …use of various kinds of pauses. </li></ul><ul><li>Fluency …Able to express easily. </li></ul><ul><li>Expression …transforming of ideas into words. </li></ul><ul><li>Content … meaning or substance of speech. </li></ul>
  26. 29. Speaking
  27. 30. Few Quotes to Remember <ul><li>‘ To speak’ and ‘to speak well’ are two things.  A fool may talk, but a wise man speaks.  ~Ben Johnson </li></ul><ul><li>It is better to keep one's mouth shut, and be thought a fool, than to open it and resolve all doubt.   ~Abraham Lincoln </li></ul><ul><li>The words you choose to say something are just as important as the decision to speak.  ~Author Unknown </li></ul>
  28. 31. Be Prepared on What to Speak <ul><li>Content development: </li></ul><ul><li>* The first step is Brainstorming. </li></ul><ul><li>* The next step is to choose a Presentation Format/ Storage System. </li></ul><ul><li>* The Final step is the Presentation itself. </li></ul>
  29. 32. Brain Storming… <ul><li>Individual Brainstorming is the process of you getting your ideas out on paper. </li></ul><ul><li>The idea is to put down all of / most of your ideas on paper. This has two advantages . </li></ul><ul><ul><li>It encourages the unrestricted flow of thoughts . </li></ul></ul><ul><ul><li>It facilitates the strategic or comparative evaluation of your ideas .ie. Once on paper, you have the opportunity of ranking your ideas in terms of importance and efficacy. You may now pit your ideas against one another and choose the best ones. </li></ul></ul>
  30. 33. Putting them all together … <ul><li>Now that we know what we are going to speak, we need to put down all our ideas in the most presentable manner . </li></ul><ul><li>We need a Format as per which we may </li></ul><ul><li>present these Ideas . We may call it a Presentation / Display Format or a Storage System. </li></ul>
  31. 34. Need for Storage Systems … <ul><li>Asked a question, </li></ul><ul><li>“ Do we forget due to nervousness or Do we </li></ul><ul><li>get nervous due to forgetting?” </li></ul><ul><li>Think!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </li></ul>
  32. 35. Why do we get Nervous? <ul><li>Nervousness does not cause as much Forgetting as….. </li></ul><ul><li>Forgetting causes Nervousness. </li></ul><ul><li>One of the main causes of Nervousness is “Forgetting”, or rather, “The Fear of Forgetting”. </li></ul><ul><li>In other words, we would not get nervous if we knew for certain that we would not forget…our lines. </li></ul>
  33. 36. So, to prevent forgetting, we need … <ul><li>A Good Storage System or A Good Retrieval System…. </li></ul><ul><li>A Good Storage System or Display Format, also makes it easy for our listeners to understand our Ideas easily. </li></ul><ul><li>Let us check out a few of these “Filing Systems.” </li></ul>
  34. 37. IBC Model <ul><li>IBC… Introduce, Body, Conclusion </li></ul><ul><li>1.Introduce – Say What you want to Say </li></ul><ul><li>2.In the Body, Say What you have to say in detail </li></ul><ul><li>3. In the end Conclude by summarizing what you have said, </li></ul>
  35. 38. PPF Model <ul><li>Time Sequence… </li></ul><ul><li>1.Start with The Past … </li></ul><ul><li>2. Continue with Reference/Relevance to The Present… </li></ul><ul><li>3. Project your prediction of The Future (With Personal Touch). </li></ul>
  36. 39. <ul><li>“ Speak clearly, if you speak at all; carve every word before you let it fall.” Oliver Wendell Holmes. </li></ul>How to Speak
  37. 40. <ul><li>Speed </li></ul><ul><li>Clarity </li></ul><ul><li>Punctuation </li></ul><ul><li>Pronunciation </li></ul><ul><li>Familiarity </li></ul><ul><li>Fluency </li></ul><ul><li>Expression…. </li></ul>Check List
  38. 41. <ul><li>While Most Indians speak at 170 to 180 wpm, </li></ul><ul><li>their foreign counterparts speak at 110 to 120 wpm. </li></ul><ul><li>Slowing down on rate of speech is the first step towards better speech. </li></ul>Speed
  39. 42. <ul><li>Speech should be loud enough to carry to all the listeners. Judge the acoustics of the room. </li></ul><ul><li>Voice Clarity can be mastered with regular practice. </li></ul>Clarity
  40. 43. <ul><li>Pronunciation … utterance of speech . </li></ul><ul><li>Always remember that English is not &quot;phonetic&quot;. That means that we do not always say a word the same way that we spell it. </li></ul><ul><li>Use a Good Dictionary or work with your Trainer to Correct pronunciation. </li></ul>Pronunciation
  41. 44. <ul><li>Punctuation…use of various kinds of pauses. </li></ul><ul><li>Pause at Full Stops. </li></ul><ul><li>Pause at Commas. </li></ul><ul><li>Pause at Semi colons. </li></ul><ul><li>Pause at Interjection marks. </li></ul><ul><li>Pause at Question marks. </li></ul>Pronunciation
  42. 45. <ul><li>Familiarity...acquaintance with words used. </li></ul><ul><li>Learning new words… </li></ul><ul><li>Using known words in new contexts… </li></ul><ul><li>Understanding contexts and situations before reading again.. </li></ul>Familiarity
  43. 46. <ul><li>Fluency…Able to express easily. </li></ul><ul><li>Developing Fluency is a matter of having all the other parameters in place. </li></ul><ul><li>Fluency indicates that a comfortable working ability with the language has been established. </li></ul>Fluency
  44. 47. <ul><li>Expression…transforming of ideas into words , and also the outward manifestation of a mood or a disposition by way of words. </li></ul><ul><li>Expression of different feelings with words,word stress, tone, pitch and inflection. </li></ul>Expression
  45. 48. Non Verbal Communication
  46. 49. Non Verbal Communication
  47. 50. SOFTEN <ul><li>S SMILE </li></ul><ul><li>O OPEN POSTURE </li></ul><ul><li>F FORWARD LEAN </li></ul><ul><li>T TOUCH </li></ul><ul><li>E EYE CONTACT </li></ul><ul><li>N NOD </li></ul>
  48. 51. BEWARE THROUGH OUT YOUR LIFE OF JUDGING PEOPLE BY THEIR APPEARANACE JAPANESE PROVERB
  49. 52. Money has a Direct Relation with the Gesture Wrinkled purse make wrinkled faces. (English proverb)
  50. 53. Beware of your body language <ul><li>In spite of your intelligence you may not get a job. </li></ul><ul><li>Even though you are not a best scorer, you may get a good job by your nonverbal behavior </li></ul>
  51. 54. Before people started speaking languages. Gestures were the only medium of communication & of revealing one’s intensions
  52. 55. Strictly speaking between 60 to 80% of our message is communicated through our body language
  53. 56. What is physiognomy? <ul><li>The interpretation of outward appearance, </li></ul><ul><li>especially </li></ul><ul><li>The feature of the face to discover </li></ul><ul><li>a person’s predominant </li></ul><ul><li>Temper & Character. </li></ul>
  54. 57. Fear
  55. 59. Anger
  56. 60. Surprise
  57. 61. Happiness
  58. 62. Disgust
  59. 63. Sadness
  60. 64. Telling a Lie
  61. 65. Attention
  62. 66. Fear or Frustration
  63. 67. Winning Face
  64. 68. Eyes gives us a definite impression about a person in front of us
  65. 70. Eyes which can find out the behavior
  66. 71. Eye contact
  67. 72. Eye contact signals need for affiliation, an involvement with the other person
  68. 73. Eye is the window of the mind
  69. 74. Maintaining good eye contact shows respect and interest in what they have to say.
  70. 75. Hands –Arms - Palms <ul><li>Hand : The lowest part of the arm , below the wrist and including the fingers. </li></ul><ul><li>Arms : One of the two upper limbs of a human being </li></ul><ul><li>Palms: The soft fleshy part of the hand between the fingers and the wrist which is covered with many lines </li></ul>
  71. 76. Palm facing down indicates <ul><li>Telling some body to sit down </li></ul><ul><li>or </li></ul><ul><li>stopping some body </li></ul>
  72. 77. FACING DOWN POSITION (REQUEST WITH AUTHORITY ) <ul><li>Facing up position </li></ul><ul><li>(gesture of submission) </li></ul>
  73. 78. Hand shake (shook hand)
  74. 79. Submission
  75. 80. Dominance
  76. 81. Equality
  77. 82. Double Handed Shake Trust and affection Intimate friends or relatives
  78. 83. Globe Hand Shake The person initiating such a gesture offers his right hand to the person in front for hand shake and then puts left his trustworthiness
  79. 84. Finger tip hand shake It show that there is a lack of trust in the self and in the other person
  80. 85. Stiff Arm Thrust A person wishes to keep the other at a distance
  81. 86. Dead fish handshake There is no warmth feeling. It is life less
  82. 87. When a person rubs his palms together he is communicating something positive News of success. Cheerful
  83. 88. Raised Thumbs Ok
  84. 89. Folding of one or both the arms across the chest is an indication Coming threat or occurrence of some undesirable event
  85. 90. Stand arm cross gesture is common When one is among strangers and presume insecure
  86. 91. Suppose arm are gripped tightly it indicates The person is waiting for a call or anxious to know a thing that is unfamiliar
  87. 92. Folding arms indicates the social status also Boss intends to speak to his juniors
  88. 93. ABOUT US <ul><li>Carolina Technologies and Devas Technology are 100% subsidiaries of BPworks Inc. </li></ul><ul><li>Software Development </li></ul><ul><ul><li>.NET, Java, Asterisk, Flex, AmazonEC2, Oracle, VoIP </li></ul></ul><ul><li>Emerging Technologies </li></ul><ul><ul><li>Mobile Application Training and Development </li></ul></ul><ul><ul><li>Cloud Computing </li></ul></ul><ul><li>Education and Training </li></ul><ul><ul><li>Preferred Training Partner with TATA CMC Academy for IT Skill building </li></ul></ul>
  89. 94. Student Betterment programs <ul><li>Student Assessment (Free for all) </li></ul><ul><ul><li>Aptitude </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>Soft Skills </li></ul></ul><ul><li>Short Term Training Programs </li></ul><ul><li>Career Programs </li></ul><ul><ul><li>EDGE, GRAD, TECH </li></ul></ul><ul><li>Previsor Assessment </li></ul><ul><li>Placement Oriented Training </li></ul><ul><ul><li>MAD </li></ul></ul>
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