Your SlideShare is downloading. ×
  • Like
KMAUS10 Day Two July 2010
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

KMAUS10 Day Two July 2010

  • 1,089 views
Published

 

Published in Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
1,089
On SlideShare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
4
Comments
0
Likes
1

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. #KMAUS10 – Day Two – July 22 2010 KerrieAnne8:07pm via HootSuite @p0lygl0tt #kmaus10 - we use Confluence for Wikis & for KM collaboration for our key R&D global R&D projects -gr8 review meeting last Monday KerrieAnne8:05pm via HootSuite my latest SlideShare upload : #KMAUS10 Day One July 2010 Tweets on Slideshare : http://slidesha.re/cxBzlj - thks to those tweeting ! miladyred7:39pm via Seesmic Web Much appreciated RT @lukegrange: @corza to you too for running the great interactive sessions with @Michellelamb #KMaus10 lukegrange7:22pm via Twitterrific @corza to you too for running the great interactive sessions with @Michellelamb #KMaus10 gaurisalokhe7:21pm via TweetDeck So tru RT @lukegrange Trust yr employees w/ Social media. Have a policy 2 guide them but the community wil inevitably police itself #kmaus10 gaurisalokhe7:20pm via TweetDeck RT @davidjeade: RT @kdelarue: My new catch-phrase - "Share relentlessly!" This justifies my entire existence. #kmaus10 BlueDoors7:08pm via TweetDeck @Stonebridgesys really? Which presentations were good at#kmaus10? Oh and sharepoint is not KM corza7:07pm via TweetDeck Congrats to all at #kmaus10. Well done and good luck! NeridaHart6:39pm via HootSuite RT @michellelamb: RT @BigDavieB: Numbers do not have meaning w/o stories & anecdotes to go with them #KMAus10 davidjeade6:02pm via Twitter for iPhone
  • 2. RT @p0lygl0tt: #kmaus10 connections and people matter more than fiercely maintained content libraries hwakelam5:58pm via TweetDeck @Metaphorage ritualised dissent - love it - want to know more!#kmaus10 Stonebridgesys5:56pm via TweetDeck Congratulations to the lucky winner of an iPod touch from StoneBridge systems at #kmaus10 Stonebridgesys5:55pm via TweetDeck That's #kmaus10 for another year. Numbers were down but some quality presentations. davidjeade5:52pm via dabr RT @kdelarue: My new catch-phrase - "Share relentlessly!" This justifies my entire existence. #kmaus10 davidjeade5:51pm via TweetDeck RT @lukegrange: Trust your employees with Social media. Have a policy to guide them but the community will inevitably police itself #kmaus10 davidjeade5:43pm via web Well done Shaun! RT @miladyred Great presentation from Shaun Kindleysides, really well done. #kmaus10 roanyong5:39pm via TweetDeck RT @davidjeade: RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10 kdelarue5:35pm via dabr ... And thanks to the Twitter audience for listening, responding and retweeting #kmaus10! helmitch5:34pm via Mobile Web Thanks @michellelamb and @corza for getting us thinking and interacting together. #kmaus10 kdelarue5:33pm via dabr Now wrapping up at #kmaus10. I really think that this was the best kmaus I've been to (and I've been to a few!) Thanks Ark - fyi @meretajma awmitchell5:31pm via web Thanks again to all the tweeps sharing the KM love from#kmaus10. I really appreciate your efforts. metaphorage5:30pm via Twitter for iPhone So that's about all folks for #KMaus10 Hope you have enjoyed the many tweets and dialogue as much as we enjoyed participating.
  • 3. metaphorage5:28pm via Twitter for iPhone #KMaus10 winding up with many people still heavy engaged in dialogue, despite being 5.30, compliments to Cory and Michelle. metaphorage5:26pm via Twitter for iPhone Michelle Lamb & Cory Banks #KMaus10 facilitating rich discussion around benefits of "Yes and" over "Yes but" feedback davidjeade5:26pm via TweetDeck RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10 melinachan5:17pm via dabr RT @kdelarue: Participatory culture; fail fast, fail cheap & learn; Development process: People > Objectives > Strategy > Technology. #kmaus10 DavidGurteen4:58pm via TweetDeck KM Australia tweets - #kmaus10 http://bit.ly/aE5hlu #KM roanyong4:54pm via web I agree with you. @kdelarue, Participatory culture; fail fast, fail cheap & learn. @snowded talk abt this in Singapore last week.#kmaus10 boffin664:46pm via web thanks all #kmaus10 for keeping us up to date with what sounded like a fab conference roanyong4:46pm via dabr RT @kdelarue: Participatory culture; fail fast, fail cheap & learn; Development process: People > Objectives > Strategy > Technology. #kmaus10 roanyong4:43pm via HootSuite RT @michellelamb: RT @BigDavieB: Numbers do not have meaning w/o stories & anecdotes to go with them #KMAus10 DeltaKnowledge4:25pm via TweetDeck Gleeson & Mitchell #KMaus10 Never lose sight of your objectives. meretajma4:24pm via Echofon Forensic accountants early adopters of communities of interest within CPA-nice analogy of a house for the project by @helmitch#KMAus10
  • 4. DeltaKnowledge4:23pm via TweetDeck Mitchell #KMaus10 Once the spaces & ideas were explored, solutions evolved to new forms. This was driven by shutting down old systems kdelarue4:22pm via dabr Now building new integrated social platform on Telligent#kmaus10 michellelamb4:22pm via HootSuite RT @kdelarue: (55% of CPA Aus members are under 40 years old.) #kmaus10 michellelamb4:22pm via HootSuite #kmaus10 #CPA they have allowed evolution to enable the members connecting and collaboration michellelamb4:21pm via HootSuite #kmaus10 #CPA its not about single tools, its about how do you give the community what they need where they are - its not going 2 happen f2f meretajma4:21pm via Echofon Transitioning- what is the best way to inspire real change?#KMAus10 DeltaKnowledge4:21pm via TweetDeck Gleeson & Mitchell #KMaus10 New Taligent solution almost ready which will converge many media tools into a central site for CPA members. DeltaKnowledge4:19pm via TweetDeck Gleeson #kmaus10 While the technologies can be cheap, it is people-intensive. 9pm calls, early morning forum moderation, etc. michellelamb4:18pm via HootSuite RT @BigDavieB: Numbers do not have meaning w/o stories & anecdotes to go with them #KMAus10 p0lygl0tt4:18pm via Twitter for iPhone #kmaus10 Moving away just from 'pilots' to actually embedding things in corporate culture kdelarue4:18pm via dabr Facebook, Twitter, LinkedIn & YouTube main CPA member tools; also using Second Life for events. #kmaus10 (Contact @helmitch& team for info) DeltaKnowledge4:18pm via TweetDeck Gleeson & Mitchell #KMaus10 The team is capturing little stories and Vox Pops which help justify the investment.
  • 5. metaphorage4:17pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 It is easy to coect numbers but what does it mean? How to interpret the impact is difficult. fi_seal4:17pm via Twitter for iPhone RT @metaphorage: Gleeson & Mitchell #KMaus10 The Good Practice Guide transformed into a wiki to encourage collaborative development & focus on achievements DeltaKnowledge4:16pm via Twitterrific RT @BigDavieB: Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here at#KMAus10 meretajma4:16pm via Echofon Extending reach to where people are (Twitter, facebook) to engage with members and bring them back to conversations at CPA #KMAus10 kdelarue4:14pm via dabr CPA started out trying lots of things in yr 1, filtered out what worked over yr 2, then developed a focussed startegy in yr 3.#kmaus10 metaphorage4:14pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 After trials, stopped some pilots, started some others based on the value being delivered/perceived boffin664:13pm via Twitterrific RT @BigDavieB: Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here at#KMAus10 DeltaKnowledge4:13pm via TweetDeck Gleeson & Mitchell #KMaus10 Turned the wiki off and integrated into new tools (Bravo! Showing it's really about what works, not the tools) michellelamb4:13pm via HootSuite #kmaus10 #CPA people are time poor, how can we do it differently in and across orgs so that people can connect & share stuff? metaphorage4:12pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 Three platforms for future strategy. Member communities, platform education, Connect and exchange BigDavieB4:12pm via Twitterrific
  • 6. CPA Australia: Social media are about conversations. They are not just more media for broadcasting. Take note @JuliaGillard#KMAus10 DeltaKnowledge4:12pm via TweetDeck Gleeson & Mitchell #KMaus10 "How do I know thats a real member when online?" CPA Aust kdelarue4:12pm via dabr Participatory culture; fail fast, fail cheap & learn; Development process: People > Objectives > Strategy > Technology. #kmaus10 meretajma4:11pm via Twitterrific RT @BigDavieB: CPA Congress in virtual environment inspired by gaming. Why isn't this more commonplace? #KMAus10 metaphorage4:10pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 Engaging people in a two way conversation generates value. BigDavieB4:09pm via Twitterrific CPA Congress in virtual environment inspired by gaming. Why isn't this more commonplace? #KMAus10 metaphorage4:08pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 ROE: Return on Expectation. One size does not fit all - it is about building relationships with members. DeltaKnowledge4:08pm via TweetDeck Gleeson & Mitchell #KMaus10 "If you build it they will come" doesn't work. But do it cheap and learn from what works and what doesn't michellelamb4:08pm via HootSuite #kmaus10 #CPA ROE return on expectations more approapriate measure for this space than ROI kdelarue4:07pm via dabr RT @BigDavieB: Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here at#KMAus10 << Good one! DeltaKnowledge4:07pm via TweetDeck Gleeson & Mitchell #KMaus10 Starting Place: ROI is hard to measure, but ROE (Return On Expectation) is easier. DeltaKnowledge4:07pm via TweetDeck Gleeson & Mitchell #KMaus10 Starting Place: Helen's team had met a need they hadn't even anticipated. People who could come to CPA Congress
  • 7. DeltaKnowledge4:06pm via TweetDeck Gleeson & Mitchell #KMaus10 Starting Place: Lots of networking and interaction in the virtual world. Members from around the world. meretajma4:06pm via Echofon Using gaming for learning really exciting for CPA #fb #KMAus10 metaphorage4:06pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 Blogs worked well, communities were good. Worried about Second Life, but interest level was there DeltaKnowledge4:05pm via TweetDeck Gleeson & Mitchell #KMaus10 CPA Conference: Forums & blogs basically failed. But Second Life (a bit of fun) got 100 people signup & 50 came meretajma4:05pm via Echofon Second life at CPA- make it fun and interactive #KMAus10 meretajma4:04pm via Echofon CPA congress has over 10 000 attendees all face to face #wow#KMAus10 kdelarue4:03pm via dabr Yet another pres demonstrating proven business application of complexity approaches, particularly safe-to- fail! #kmaus10 FYI @snowded DeltaKnowledge4:03pm via TweetDeck Gleeson & Mitchell #KMaus10 Starting Place: CPA Congress was face-to-face only >> Extend online to connect the conference community BigDavieB4:02pm via Twitterrific Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here at #KMAus10 metaphorage4:02pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 The Good Practice Guide transformed into a wiki to encourage collaborative development & focus on achievements DeltaKnowledge4:02pm via TweetDeck Gleeson & Mitchell #KMaus10 Starting Place: Special Wiki Space for early adopters and champions (lots of "Yes, AND" conversations)
  • 8. miladyred4:01pm via Echofon RT @meretajma: Failure is good if you do it in a low cost, low risk way #KMAus10 miladyred4:01pm via Twitter for iPhone RT @metaphorage: Gleeson & Mitchell #KMaus10 It is only as good as the people who use it. DeltaKnowledge4:01pm via TweetDeck Gleeson & Mitchell #KMaus10 Starting Place: Good Practice Guide turned in to a Wiki michellelamb4:01pm via HootSuite #kmaus10 #CPA transferred member generated content into a wiki environment BigDavieB4:00pm via Twitterrific Words of CPA members echo those of other orgs in different domains. This is great, relevant & not industry specific #KMAus10 metaphorage4:00pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 It is only as good as the people who use it. DeltaKnowledge3:59pm via TweetDeck @helmitch Listening to members again at #kmaus10 Anyone would think its important! metaphorage3:59pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 Connect the people who want to do it with the senior stakeholders who want to support good things to happen meretajma3:58pm via Echofon Failure is good if you do it in a low cost, low risk way #KMAus10 michellelamb3:58pm via HootSuite #kmaus10 #CPA fail fast fail cheap and learn, iterative is good - a thread that has been bought up thru the best presos over the last 2 days kdelarue3:57pm via dabr RT @DeltaKnowledge: CPA Aust #kmaus10 Seriously guys, what wouldn't 90% of the people in this room give for a Proj sponsor like Tony?? metaphorage3:57pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 Start by understanding the members, then make these happen using iterative thinking and quick wins
  • 9. michellelamb3:57pm via HootSuite #kmaus10 #CPA it is a good story about connecting with geographically dispersed people meretajma3:56pm via Echofon CPA taking an exciting and excited approach to knowledge sharing #KMAus10 michellelamb3:56pm via HootSuite #kmaus10 #CPA they began their journey by understanding the needs of the members - what do they want to connect and share about metaphorage3:56pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 Moved from just try stuff to analysing to more structured approach: People, Objectives, Strategy, Technology zaana3:56pm via web if any1's curious to find out a little more of what i do...follow along#kmaus10 my boss @helmitch is currently presenting our story :) DeltaKnowledge3:56pm via TweetDeck CPA Aust #kmaus10 POST framework 1) People, 2) Objectives, 3) Strategy & 4) Technology last << Don't get the order wrong! michellelamb3:55pm via HootSuite #kmaus10 #CPA its not about the technology, using the four step approach called POST to ensure its about the people first meretajma3:55pm via TweetDeck RT @DeltaKnowledge: CPA Aust #kmaus10 Seriously guys, what wouldn't 90% of the people in this room give for a Proj sponsor like Tony?? kdelarue3:55pm via dabr Quote from OECD, 2006: ... moving globally from a vertical command & control to a horizontal conection & collaboration model. #kmaus10 DeltaKnowledge3:55pm via TweetDeck CPA Aust #kmaus10 Focus on a 3yr iterative development to find what works and where the balance and value lies. DeltaKnowledge3:53pm via TweetDeck CPA Aust #kmaus10 Seriously guys, what wouldn't 90% of the people in this room give for a Proj sponsor like Tony??
  • 10. metaphorage3:53pm via Twitter for iPhone Gleeson & Mitchell #KMaus10 Enabling a knowledge network through connecting people (in novel ways). Starting with Second Life... DeltaKnowledge3:52pm via TweetDeck CPA Aust #kmaus10 Focused on innovated exchange of knowledge >> Enabling a Knowledge Network. It's all about connecting members michellelamb3:51pm via HootSuite RT @DeltaKnowledge: Christine Burton -awesome at #kmaus10love her easy going style as she presents such powerful programs & results. Bravo. metaphorage3:50pm via Twitter for iPhone Tony Gleeson & Helen Mitchell CPA AUS #KMaus10 Connecting people with knowledge. Social media for learning, communities & collaboration BigDavieB3:50pm via Twitterrific CPA Australia: if it wasn't face to face, it didn't happen #KMAus10 DeltaKnowledge3:47pm via TweetDeck Christine Burton was awesome at #kmaus10 I love her easy going style as she presents such powerful programs & results. Bravo. michellelamb3:47pm via HootSuite #kmaus10 Helen Mitchell from CPA Aus another great member of the KMRt in victoria, they are going great stuff looking forwrd to preso KMeducation3:40pm via web Follow KMaustralia day 2 #KMaus10 miladyred3:22pm via TweetDeck RT @DeltaKnowledge: Christine Burton #kmaus10 Testing is not just about refining the design but getting stakeholder and mgt buy-in (not 2 mention developers) boffin663:21pm via TweetDeck RT @DeltaKnowledge: Christine Burton #kmaus10 Testing is not just about refining the design but getting stakeholder and mgt buy-in (not 2 mention developers) miladyred3:10pm via Seesmic for iPhone #kmaus10 great couple of days, shame I have to dash. See some of you at workshop d tomorrow. Thanks to the team from ark
  • 11. DeltaKnowledge3:07pm via TweetDeck Christine Burton #kmaus10 mentioned Gerry McGovern about design priciples and philosophy http://bit.ly/IarxZ michellelamb3:06pm via HootSuite RT @DeltaKnowledge: Christine Burton #kmaus10 recommend again & again & again: Build an interface, put it in a lab and let people play... michellelamb3:05pm via HootSuite great process RT @miladyred: Amazing collaborative approach which seems to be paying off all over the place #kmaus10 michellelamb3:04pm via HootSuite RT @DeltaKnowledge: RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10 DeltaKnowledge3:03pm via TweetDeck Christine Burton #kmaus10 Provide a compelling experience (walk through) on a current topic and your testers will grow by word-of-mouth. DeltaKnowledge2:57pm via Seesmic Web RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10 p0lygl0tt2:57pm via Twitter for iPhone #kmaus10 Christine Burton of NAB now gets emails saying "can I come and have a look at your office wall?" DeltaKnowledge2:56pm via TweetDeck Christine Burton #kmaus10 "Fail early and fail safe" Man! How much $$$$ in design stuffups has Christine saved! miladyred2:56pm via Seesmic Web Fail early and fail often as long as there is continuous learning#kmaus10 miladyred2:55pm via Seesmic Web Amazing collaborative approach which seems to be paying off all over the place #kmaus10 DeltaKnowledge2:55pm via TweetDeck Christine Burton #kmaus10 sketches up on the wall. People walk through process and feedback is put on stickynotes next to each screenshot DeltaKnowledge2:54pm via TweetDeck Christine Burton #kmaus10 Testing is not just about refining the design but getting stakeholder and mgt buy-in (not 2 mention developers)
  • 12. kdelarue2:54pm via Tweet Reel RT @lukegrange: @stangarfield at #kmaus10 with his bakers dozen of what you can do right now to improve your organisation.http://tweetreel.com/?jc7sp DeltaKnowledge2:53pm via TweetDeck Christine Burton #kmaus10 I read about these processes & use as best I can, but how lovely to be Christine and doing it properly? Wow. metaphorage2:52pm via Twitter for iPhone Christine Burton NAB #KMaus10 Get your helpdesk people involved in the story because they get the feedback from the customer. DeltaKnowledge2:52pm via TweetDeck Christine Burton #kmaus10 Can only recommend again & again & again: Build an interface, put it in a lab and let people play with it! miladyred2:52pm via Seesmic Web Couldn't agree more - Help desk or contact centre staff best people to test a client app if you can't ask the client #kmaus10 meretajma2:49pm via Echofon Apologies all for the technical difficulties/delays. Hopefully all will be fixed in the break. #KMAus10 metaphorage2:47pm via Twitter for iPhone Christine Burton NAB #KMaus10 the storyboard provides the sequence of stories and enables visualization and immersion of customer experience miladyred2:47pm via Seesmic Web Am having a moment of complete budget envy #kmaus10 miladyred2:47pm via Seesmic Web Is a great reminder that engaging with your customer/audience creates a sense of ownership as well as a positive response#kmaus10 DeltaKnowledge2:46pm via TweetDeck Christine Burton #kmaus10 Using Balsamiq for quick and easy creation of design drafts. Lets you focus on the processhttp://bit.ly/15ZgO metaphorage2:45pm via Twitter for iPhone Christine Burton NAB #KMaus10 Using "Living Lab" to simulate customer experience to analyse design. Use stories to project expectations.
  • 13. miladyred2:42pm via Seesmic Web Christine stunned by the depth of the positive effect generated by the physical space #kmaus10 metaphorage2:42pm via Twitter for iPhone Christine Burton NAB #KMaus10 Understand how the characters and build their story into a framework to understand their perspective. miladyred2:42pm via Seesmic Web Using physical immersion in a collaborative space as a way of generating ideas and energy #kmaus10 DeltaKnowledge2:41pm via TweetDeck Argh! Comis Sans. I warned @metaphorage he could infect others!! :-) #kmaus10 DeltaKnowledge2:40pm via TweetDeck Christine Burton #kmaus10 Customer Journey Framework scenarios: Need > Learn > Choose > Buy > Setup > Use > Close metaphorage2:38pm via Twitter for iPhone Christine Burton NAB #KMaus10 Know your user - understand and develop personas. Design persona different to Marketing. Put into narrative. DeltaKnowledge2:38pm via TweetDeck Christine Burton #kmaus10 Motivations of individuals is FAR more important than demographics when designing interfaces. miladyred2:38pm via Seesmic Web Wondering if yammer type experience related to the fact that this is essentially a service based industry? Hmm food for thought#kmaus10 DeltaKnowledge2:37pm via TweetDeck Christine Burton #kmaus10 NAB using rapid prototyping model for user(or customer)/centric design. metaphorage2:36pm via Twitter for iPhone Christine Burton NAB #KMaus10 now have 2000 active Yamma users, looking to leverage this new behaviour to bring new ideas DeltaKnowledge2:36pm via TweetDeck Christine Burton #kmaus10 Wow, 2,000+ users on Yammer with no encouragement. DeltaKnowledge2:35pm via TweetDeck
  • 14. Christine Burton #kmaus10 Brings a different view seeing Christine's focus on people. Wonder where the service disconnect is?? metaphorage2:33pm via Twitter for iPhone Christine Burton #KMaus10 Key innovation program on acceleration of efficiency and quality miladyred2:33pm via Seesmic Web Like the focus on people, culture and reputation, am interested to see the practical outputs from the philosophy #kmaus10 DeltaKnowledge2:32pm via TweetDeck Christine Burton #kmaus10 So many brands under NAB. Ref to Barbra the Banker and the low opinion Aussies have of bank service in general atm metaphorage2:31pm via Twitter for iPhone Christine Burton NAB #KMaus10 Embracing customer knowledge in the design process. kdelarue2:31pm via dabr @gthere Didn't get the detail on that. A range of cameras, and interactive whiteboards, mostly. #kmaus10 DeltaKnowledge2:30pm via TweetDeck Christine Burton from Nab on embracing Customer Knowledge#kmaus10 (In a different role now) gthere2:26pm via Seesmic Web RT @miladyred: Such an important part about recognising contribution - people can become dispirited very quickly shouting into a void #kmaus10 kdelarue2:24pm via dabr Renault's "EuroMed Jam" - a great example of getting staff directly engaged in innovation, problem-solving and change! #kmaus10 markjburnard2:22pm via TweetDeck Online brainstorming - participants must be directed to comment on other ideas, not just post their own. #kmaus10 DeltaKnowledge2:21pm via TweetDeck Top 5 Tweeters #kmaus10 @DeltaKnowledge @miladyred@meretajma @helmitch @michellelambhttp://www.beintheroom. com/kmaus10/ lukegrange2:20pm via TweetDeck RT @DeltaKnowledge: Jean-Marc David #KMaus10Public/transparent tracking of ideas through to final innovation to encourage through kudos. 50M Euros saved!!!
  • 15. kdelarue2:20pm via dabr @BigDavieB Look up "Cynefin" on Wikipedia, and see Dave Snowden's work at http://cognitive-edge.com/ #kmaus10 markjburnard2:19pm via TweetDeck Caucescau dictatorship - an ad that would have been a disaster in Romania was pulled. #kmaus10 DeltaKnowledge2:18pm via TweetDeck Jean-Marc David #KMaus10 Now looking at having Jams with 3rd party suppliers and partners. corza2:18pm via TweetDeck @michellelamb What on earth was that? I'm surprised your head didn't explode! #kmaus10 DeltaKnowledge2:17pm via TweetDeck Jean-Marc David #KMaus10 Good lessons learnt from Euromed Jam (brainstorming & Innovation event). Accept Criticisms during the event. BigDavieB2:15pm via Twitterrific There are people who like them without being patriotic? RT @jessicacarlin French cars... My husband would be jealous ;-D#kmaus10 miladyred2:14pm via Seesmic Web Such an important part about recognising contribution - people can become dispirited very quickly shouting into a void #kmaus10 DeltaKnowledge2:13pm via TweetDeck RT @slmader: Live a Life Worth Copying http://bit.ly/cKQEc4(echoing @stangarfields comments at #kmaus10) metaphorage2:09pm via Twitter for iPhone Jean-Marc David #KMaus10 Focus on Participative Innovation. Emoyee ideas online. Visualizing status of idea and where in the process p0lygl0tt2:09pm via Twitter for iPhone #kmaus10 Thinks Renault's Employee Ideas Online is a fantastic idea which very much resonates with Continuous Improvement and ISO! DeltaKnowledge2:09pm via TweetDeck Jean-Marc David #KMaus10 Public/transparent tracking of ideas through to final innovation to encourage through kudos. 50M Euros saved!!! michellelamb2:09pm via HootSuite
  • 16. #kmaus10 employees ideas on line - making employees ideas transparent where they are at in the process gthere2:08pm via TweetDeck RT @DeltaKnowledge: @p0lygl0tt We did #kmaus10 BigDavieB2:08pm via Twitterrific RT @miladyred @BigDavieB could be paraphrased "don't care about the tool if it meets my purpose" #kmaus10 SAF_SUTTON2:08pm via twitterfeed WITH RT @DeltaKnowledge2010Jean-Marc David #KMaus1090% have shown value fro musing video, including flexible cameras to show car part... miladyred2:08pm via Seesmic Web Finding out what works in personal use of social networks and applying those benefits in a business context #kmaus10 michellelamb2:07pm via HootSuite #kmaus10 participative innovation, some interesting ideas tried about employee ideas but low reuse of ideas DeltaKnowledge2:07pm via TweetDeck @p0lygl0tt We did #kmaus10 DeltaKnowledge2:06pm via TweetDeck Jean-Marc David #KMaus10 Reault know people are using Facebook, etc to social n/w so they are looking to bring it inside the firewall p0lygl0tt2:04pm via Twitter for iPhone #kmaus10 Who ended up choosing Confluence over, let's say, SharePoint? BigDavieB2:03pm via Twitterrific Video conferencing facilitates collaboration by allowing drawings & visual aids to overcome language barriers #KMAus10 metaphorage2:03pm via Twitter for iPhone Jean-Marc David #KMaus10 Experiments with team spaces& eRoom. Was adopted faster than experimented- proliferation becoming an issue miladyred2:03pm via Seesmic Web True RT @kdelarue: This session is a good reminder that comms tools (vid conf) are also K sharing/collaborative tools, not just IT. #kmaus10
  • 17. meretajma2:02pm via web @DeltaKnowledge a musing video could be a useful tool too- lets you know what people are thinking :P #KMAus10 kdelarue2:01pm via dabr This session is a good reminder that comms tools (vid conf) are also K sharing/collaborative tools, not just IT. #kmaus10 DeltaKnowledge2:01pm via TweetDeck Jean-Marc David #KMaus10 Video is critical for understanding if the person understood me or not - especially in different languages meretajma2:01pm via web Any speakers that haven't had their twitter handles referenced in#KMAus10 stream let me know- people want to praise you!! DeltaKnowledge2:00pm via TweetDeck Jean-Marc David #KMaus10 90% have shown value fro musing video, including flexible cameras to show car parts, details being discussed, etc. jessicacarlin2:00pm via Mobile Web Chat is good full stop #kmaus10 metaphorage1:59pm via Twitter for iPhone Jean-Marc David #KMaus10 Experimenting with variour video tos as an alternative to face to face meetings. For 90% of users adds value. helmitch1:59pm via Mobile Web #kmaus10 using video for team meetings. Internationally-based. Useful for showing how technical things work. meretajma1:59pm via web Renault: courses on working with other nationalities in countries where they have offices- e.g of breaking down cultural barriers#KMAus10 p0lygl0tt1:59pm via Seesmic Web RT @miladyred: @BigDavieB could be paraphrased "don't care about the tool if it meets my purpose" #kmaus10 kdelarue1:58pm via dabr @DeltaKnowledge ... wouldn't want to be framed, either... :-)#kmaus10 helmitch1:58pm via Mobile Web
  • 18. #kmaus10 Renault measure the participation ratio of those people who they want to use the tools for collaboration. miladyred1:57pm via Seesmic Web @BigDavieB could be paraphrased "don't care about the tool if it meets my purpose" #kmaus10 metaphorage1:57pm via Twitter for iPhone Jean-Marc David #KMaus10 Chat can be an effective professional tool. Brings reactivity and awareness. BigDavieB1:56pm via Twitterrific Jean-Marc David from Renault: "I don't care about Microsoft; I care about the integration". #KMAus10 DeltaKnowledge1:56pm via TweetDeck Jean-Marc David #KMaus10 Unified Comms is key to allowing people to move from one Media to another. Communicate for best effect. #MS explodedlibrary1:56pm via Twitter for iPhone RT @metaphorage: Jean-Marc David #KMaus10 justified systems based on reduced travel costs, but ultimately did not. But when reduced travel costs, tool use up miladyred1:55pm via TweetDeck RT @DeltaKnowledge: Jean-Marc David #KMaus10 Timing so important. Proj Value = drop in travel costs. Same time Renault moved to international teams. DOH! corza1:55pm via Mobile Web RT @helmitch: #kmaus10 "you cannot deliver a quality outcome if you don't know what you're aiming for" simple, obvious and true. miladyred1:53pm via Seesmic Web Econf - recognised value but slow adoption, create a driver to encourage adoption #kmaus10 meretajma1:53pm via Twitterrific RT @BigDavieB: Renault best practice for collaborative engineering: build a network around "geeks" (AKA Window Persons or ambassadors) #KMAus10 kdelarue1:53pm via dabr Didn't realise how big Renault actually is. 4th largest car manufacturer globally, major partner in Nissan relationship.#kmaus10 meretajma1:53pm via Seesmic Web RT @miladyred: Indeed RT @helmitch: #kmaus10 I'm loving the international flavour and experience of the various speakers. Similar themes, diverse cultures.
  • 19. DeltaKnowledge1:52pm via TweetDeck Jean-Marc David #KMaus10 44,000 users (c2009), but adoption slower than expected. DeltaKnowledge1:50pm via TweetDeck Jean-Marc David #KMaus10 important to understand the details of who and how the systems are being used. helmitch1:50pm via Mobile Web #kmaus10 I'm loving the international flavour and experience of the various speakers. Similar themes, diverse cultures. DeltaKnowledge1:49pm via TweetDeck @helmitch Window Person? I wouldn't want to be a pane :-)#kmaus10 ConfluenceGuru1:49pm via Tweetie for Mac RT @p0lygl0tt: #kmaus10 wonders who else is using Confluence for wikis and KM in general DeltaKnowledge1:48pm via TweetDeck Jean-Marc David #KMaus10 Find a "Window" Person to be ambassador for each project then surround with a network of Geeks > Ease Change Mgt. michellelamb1:48pm via HootSuite RT @miladyred: Love "window persons", really good descriptor of someone who lets light shine into a project & protects frm elements #kmaus10 corza1:48pm via foursquare Back to #kmaus10 after some lunch time sense making (@ Crystal Palace Ball Room) http://4sq.com/chL14t DeltaKnowledge1:47pm via TweetDeck Jean-Marc David #KMaus10 Training programs for people collaborating across national boundaries/cultural boundaries << Wise michellelamb1:47pm via HootSuite lol i am sure we would not have trouble finding a new home for him RT @awmitchell: @michellelamb That is not my dog.#kmaus10 miladyred1:46pm via Seesmic Web Love the phrase "window persons", really good descriptor of someone who lets light shine into a project but protects from elements #kmaus10 DeltaKnowledge1:46pm via TweetDeck
  • 20. Jean-Marc David #KMaus10 Very strong focus on using new IT tools to directly impact the effectiveness of the engineering division metaphorage1:46pm via Twitter for iPhone Jean-Marc David #KMaus10 Focus areas: virtual teams, knowledge sharing, decision making & decision deployment. metaphorage1:45pm via Twitter for iPhone Jean-Marc David #KMaus10 "improve responsiveness and efficiency of global engineering teams by taking advantage of new IS-IT collab tools miladyred1:45pm via Seesmic Web Perfect choice for the post lunch speaker, Jean-Marc David from Renault engendering much concentration from the audience#kmaus10 DeltaKnowledge1:44pm via TweetDeck Seems the ladies here are having trouble concentrating on the content :- ) #kmaus10 #TallHandsomeFrenchGuyInTheRoom BigDavieB1:43pm via Twitterrific J'aime déjà la presentation de Jean-Marc David. His classic French accent & expressions make me nostalgic #KMAus10 metaphorage1:43pm via Twitter for iPhone Jean-Marc David #KMaus10 very international due to mergers & acquisitions. Lots of international collaboration changing how work together p0lygl0tt1:42pm via Twitter for iPhone #kmaus10 Ah ! Ça fait du bien d'entendre l'accent français ! DeltaKnowledge1:42pm via TweetDeck Ahhh, a talk about Collaboration in action! Jean-Marc David, Renault (Why dont we hear more French accents in Australia?)#kmaus10 metaphorage1:40pm via Twitter for iPhone Jean-Marc David ((Renault) #KMaus10 Coaborative Engineering projects jessicacarlin1:33pm via Mobile Web French cars... My husband would be jealous ;-D #kmaus10 BigDavieB1:29pm via Twitterrific On that note, if any of you Gov 2.0 folk want a challenge - try le gouvernement français :P #KMAus10
  • 21. BigDavieB1:27pm via Twitterrific Looking forward to Renault presentation. Hope it's the antithesis of my experiences of French collaboration if u can call it that:P#KMAus10 boffin6612:49pm via TweetDeck RT @DeltaKnowledge: Shar Reilly Sustainabity Victoria#KMaus10 People can be overly humble about rating their own skills. Use 360deg to find real K leaders jograntnz12:38pm via web Get your big mouth on board, they can be your greatest advocate (and if not, your worst enemy) Shaun Kindleysides #kmaus10 DeltaKnowledge12:32pm via TweetDeck Excellent presentation from Shaun Kindleysides, Newcastle Prts. Wish I had a physique like that! :-) #kmaus10 lukegrange12:28pm via Mobile Web RT @helmitch: #kmaus10 "you cannot deliver a quality outcome if you don't know what you're aiming for" simple, obvious and true. lukegrange12:28pm via Seesmic Web RT @miladyred: Fascinating insight into maritime rebranding practices - all vessels that have a major incident are renamed#kmaus10. Not just a paint job! IvetteMeans12:27pm via TweetDeck RT @DeltaKnowledge: RT @lukegrange: Trust your employees with Social media. Have a policy to guide them but the community will inevitably police itself #kmaus10 markjburnard12:26pm via TweetDeck developing a "change acceptance culture". How? Very slowly. Baby steps. #kmaus10 DeltaKnowledge12:26pm via TweetDeck RT @markjburnard: Story + image + data = impact #kmaus10 miladyred12:25pm via TweetDeck RT @markjburnard: Story + image + data = impact #kmaus10 BigDavieB12:25pm via Twitterrific Pasha Bulker became The Drake. It is industry standard to change ship names after something goes wrong! #KMAus10
  • 22. markjburnard12:25pm via TweetDeck Story + image + data = impact #kmaus10 miladyred12:24pm via Seesmic Web Great presentation from Shaun Kindleysides, really well done.#kmaus10 DeltaKnowledge12:24pm via TweetDeck Pasha Bulker wasnt pulled out by other boats. They used sea anchors way out to sea and the ship winched itself off the sand.#kmaus10 DeltaKnowledge12:21pm via TweetDeck About 200 people collaborated on resolving the incident without the ship breaking up. They did a really, really good job. #kmaus10 helmitch12:21pm via Mobile Web #kmaus10 "you cannot deliver a quality outcome if you don't know what you're aiming for" simple, obvious and true. LexBartlett12:21pm via UberTwitter RT @kdelarue: #kmaus10 Important point - the validation stage adds a level of peer assessment to the self- assessment. LexBartlett12:20pm via UberTwitter RT @meretajma: Note to all- be nice to IT, lest you end up with a pic of Tony Abbott in budgie smugglers as a desktop #KMAus10 miladyred12:20pm via Twitter for iPhone RT @metaphorage: Shaun Kindleysides #KMaus10 you cannot deliver a quality outcome without understanding the problem. DeltaKnowledge12:19pm via TweetDeck Getting a run down of the Pasha Bulker ship grounding emergency at #kmaus10 metaphorage12:19pm via Twitter for iPhone Shaun Kindleysides #KMaus10 you cannot deliver a quality outcome without understanding the problem. metaphorage12:18pm via Twitter for iPhone Shaun Kindleysides #KMaus10 Buried Treasures, be aware of them and the risks they hold. What happens if lost? DeltaKnowledge12:17pm via TweetDeck Shaun Kindleysides #kmaus10 #1 problem: Uncertainty if ALL information is available.
  • 23. p0lygl0tt12:16pm via Twitter for iPhone #kmaus10 Discovering and rediscovering corporate knowledge is akin to unearthing buried treasures miladyred12:15pm via Seesmic Web Top issue in survey re information problems really highlights how important trust is in managing information, all about people#kmaus10 BigDavieB12:15pm via Twitterrific U can't improve what u can't measure, says Shaun. I learned in uni physics if u can't measure it, u r talking bullshit #KMAus10 metaphorage12:15pm via Twitter for iPhone Shaun Kindleysides #KMaus10 "Survey says" reverse importance: lost info, too many places, not latest version, delays, all info available? meretajma12:14pm via Seesmic Web RT @miladyred: Love the mental image of a "rogue records system" #kmaus10 Hanging around street corners, eyes moving shiftily, waiting for a random file meretajma12:13pm via web It may be seen as 'old hat', but presentations today are showing how valuable surveys can be in identifying issues #KMAus10 DeltaKnowledge12:13pm via Seesmic Web RT @miladyred: Love the mental image of a "rogue records system" #kmaus10 Hanging around street corners, eyes moving shiftily, waiting for a random file miladyred12:12pm via Seesmic Web Love the mental image of a "rogue records system" #kmaus10Hanging around street corners, eyes moving shiftily, waiting for a random file metaphorage12:11pm via Twitter for iPhone Shaun Kindleysides #KMaus10 clear and simple goals makes everyone job easier. Simplify the complex to reap benefits. lukegrange12:10pm via TweetDeck Questioners can't pick up on subtle messages that leas to hidden gems. #kmaus10 << create ambient awareness through listening posts. meretajma12:09pm via web @DeltaKnowledge nice shouting there ;) #KMAus10
  • 24. explodedlibraryLocale 12:09pm via Twitter for iPhone Good point about questionnaires only being a supplement to face to face feedback #kmaus10 miladyred12:09pm via Seesmic Web Discussion about survey tools really ties back into - what is your purpose? Use the tool set that is fit for purpose and supplement#kmaus10 p0lygl0tt12:09pm via Twitter for iPhone #kmaus10 You can't improve what you can't measure DeltaKnowledge12:09pm via TweetDeck Shaun Kindleysides - Newcastle Ports #kmaus10 THERE IS NO SUBSTITUTE FOR TALKING TO PEOPLE!! meretajma12:08pm via Tweet Reel RT @lukegrange: @stangarfield at #kmaus10 with his bakers dozen of what you can do right now to improve your organisation.http://tweetreel.com/?jc7sp metaphorage12:07pm via Twitter for iPhone Shaun Kindleysides #KMaus10 How do we collect the answers? Understand the needs and interact. Complement surveys with Face to Face. p0lygl0tt12:07pm via Twitter for iPhone #kmaus10 Survey tools need to be a supplement only to face-to-face interviews for information gathering. metaphorage12:05pm via Twitter for iPhone Shaun Kindleysides #KMaus10 the WIIFM factor requires you to understand needs and interact with them. Know your environment & capabilities BigDavieB12:04pm via Twitterrific When gathering requirements, talk to people from all origins of merged companies, says Shaun Kindleysides at #KMAus10 miladyred12:04pm via TweetDeck RT @lukegrange: Get involvement from individuals who have influence beyond their authority #kmaus10 metaphorage12:03pm via Twitter for iPhone Shaun Kindleysides #KMaus10 What do we have to ask these people? What impact does it have on current and future projects? meretajma12:03pm via HootSuite
  • 25. RT @michellelamb: #kmaus10 use bob the bigmouth from level 3 to help you and spread the love vs them undermining you later helmitch12:03pm via Mobile Web #kmaus10 good points here about the power of influencers. Get them onside early, they'll help your message later. lukegrange12:03pm via TweetDeck Get involvement from individuals who have influence beyond their authority #kmaus10 miladyred12:03pm via Seesmic Web The self promoter may have hidden benefits - if you never talk to them, how do you know? #kmaus10 Personal bias prevents us connecting michellelamb12:02pm via HootSuite #kmaus10 use bob the bigmouth from level 3 to help you and spread the love vs them undermining you later metaphorage12:02pm via Twitter for iPhone Shaun Kindleysides #KMaus10 know who to ask, eg historical & heritage information. Look for "Bob the big mouth" and engage them! DeltaKnowledge12:01pm via TweetDeck Shaun Kindleysides - Newcastle Ports #kmaus10 Get out & talk 2 people. Listen 2 stories. You will find hidden gems when you cover the bases meretajma12:01pm via web @michellelamb I'll pass on the request for next year :P #KMAus10 michellelamb12:01pm via HootSuite #kmaus10 was that under ports or underpants? miladyred12:00pm via Seesmic Web Oh hell yeah! RT @michellelamb: #kmaus10 how many here recon they should have a massage chair, my neck and shoulders are very stiff :s metaphorage12:00pm via Twitter for iPhone Shaun Kindleysides (Newcastle Port Corporation) #KMaus10Understand the problem you are trying to resolve before you attempt to answer it. michellelamb12:00pm via HootSuite #kmaus10 how many here recon they should have a massage chair, my neck and shoulders are very stiff :s
  • 26. DeltaKnowledge11:58am via TweetDeck IT KMrs feeling the love here at #kmaus10 - remember they support you... and can change your password unexpectedly (via @miladyred) helmitch11:58am via Mobile Web #kmaus10 reinforcing the need for clear, simple, communicable goals. A theme here from Stan's talk earlier. michellelamb11:58am via HootSuite #kmaus10 our speaker Shaun is warming up now, humour and candid points about IT he can, he is :) DeltaKnowledge11:58am via TweetDeck RT @meretajma: Note to all- be nice to IT, lest you end up with a pic of Tony Abbott in budgie smugglers as a desktop #KMAus10 p0lygl0tt11:57am via Twitter for iPhone #kmaus10 Shaun K - IT people are people too (only just) :-p miladyred11:57am via Seesmic Web IT KMrs feeling the love here at #kmaus10 - remember they support you... and can change your password unexpectedly meretajma11:57am via web Note to all- be nice to IT, lest you end up with a pic of Tony Abbott in budgie smugglers as a desktop #KMAus10 michellelamb11:57am via HootSuite gr& re Stan point iterations #kmaus10 love Cult of Donehttp://bit.ly/13OE1w via @hwakelam gmountain11:56am via TweetDeck #kmaus10 IT people have feeling to. DeltaKnowledge11:55am via TweetDeck Shaun Kindleysides - Newcastle Ports #kmaus10 How do you determine success of a KM project. It's not you, it's the customers! DeltaKnowledge11:55am via TweetDeck Shaun Kindleysides - Newcastle Ports #kmaus10 The problem with good Records Mgt is the rest of the staff don't see it as part of their role meretajma11:54am via Seesmic Web
  • 27. RT @miladyred: Your worth is far more evident to others than yourself in our culture of self deprecation. 360deg feedback creates clear pictures #kmaus10 meretajma11:54am via web Always great to see a sponsor put forward a real case study presentation- a great story gets better response than product plug#KMAus10 DeltaKnowledge11:54am via TweetDeck #kmaus10 Naval Pilots are a great metaphor for using external deep knowledge experts to guide projects through choppy waters. DeltaKnowledge11:53am via TweetDeck Shaun Kindleysides - Newcastle Ports #kmaus10 Pic showing a Pilot being dropped on a ship to steer it in to port. johnw3lls11:51am via Seesmic Web RT @miladyred: Your worth is far more evident to others than yourself in our culture of self deprecation. 360deg feedback creates clear pictures #kmaus10 BigDavieB11:51am via Twitterrific It is great that each of the speakers seems to build on the concepts delivered by previous speakers #KMAus10 gmountain11:48am via TweetDeck #kmaus10 Really enjoyed Shar Reilly , Sustainability Victoria's presentation on expert location. Great conversation in the room. DeltaKnowledge11:44am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 Good answer to methodology questions. Nice to see form of peer review involved. DeltaKnowledge11:42am via TweetDeck @lukegrange #kmaus10 University IBL programs should teach the host companies how to do this. Greater chance of permanent pos for students kdelarue11:41am via dabr #kmaus10 Important point - the validation stage adds a level of peer assessment to the self-assessment. BigDavieB11:41am via Twitterrific Survey staff during probation. Find out what they know or don't know. Then tap into that knowledge & help fill any gaps#KMAus10 helmitch11:40am via Mobile Web #kmaus10 thought-provoking talk by Sha - different angle on 'who do you ask' and uncovering expertise
  • 28. DeltaKnowledge11:40am via Seesmic Web RT @miladyred: Love hearing how Sustainability Victoria is sharing knowledge with and from their stakeholders externally as well as internally #kmaus10 DeltaKnowledge11:39am via Tweet Reel RT @lukegrange: @stangarfield at #kmaus10 with his bakers dozen of what you can do right now to improve your organisation.http://tweetreel.com/?jc7sp lukegrange11:39am via TweetDeck Survey staff on extended competency during their probation period in the company. Could be invaluable early on in their employment #kmaus10 roanyong11:39am via web I wish I were in #kmaus10. If you are going to KM Singapore 10, I'd love to exchange ideas with you in Singapore. Do contact me. Thanks. kdelarue11:37am via dabr .. and Tribalytic is a wild-card in this deck, with a lot to offer (fyi @TimBull) #kmaus10 helmitch11:37am via Mobile Web #kmaus10 building lessons learned and sharing of these into the way they work. Encourage knowledge sharing for the better of all. DeltaKnowledgeLocale 11:36am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 Nice to see them looking to make this a live system. Maint Profiles key to users trusting system p0lygl0tt11:36am via Twitter for iPhone #kmaus10 Sha Reilly - Building live expert mapping in as an integral part of project management life cycle roanyong11:36am via web @meretajma filter out those that don't meet this shared vision = kicking out deviants -> may lead to group think. #kmaus10 meretajma11:34am via web Sust Vic- looking to promote experts as Practice leaders & introducing masterclass on renewable topics to transfer the knowledge #KMAus10 helmitch11:34am via Mobile Web #kmaus10 nominate practice leaders in their knowledge domains to focus on sharing the knowledge + development of team
  • 29. kdelarue11:34am via dabr #kmaus10 To me, the knowledge-based approach to K audit needs to be supported by the question-based approach, eg Lend-Lease's ikonnect... roanyong11:33am via web I shared ur view. That's why we need dialogue @kdelarueKnowledge mapping - Good results, but subject to self- assessment errors. #kmaus10 DeltaKnowledge11:33am via dabr RT @kdelarue: #kmaus10 Knowledge mapping - graphic representation of results of a knowledge audit. Good results, but subject to self-assessment errors. meretajma11:32am via web @roanyong good point. Sha just mentioned that the groups will soon filter out those that don't meet this shared vision #KMAus10 kdelarue11:31am via dabr #kmaus10 Knowledge mapping - graphic representation of results of a knowledge audit. Good results, but subject to self-assessment errors. metaphorage11:30am via Twitter for iPhone Sha Reilly #KMaus10 survey data is not an exact science, data inconsistencies will become apparent over time (under & overstated expertise) oscartr11:30am via TweetDeck RT @renailemay: APRA dumps ColdFusion for Sharepoint 2010:http://bit.ly/bVFlDt ARPA Australian Prudential Regulatory Authority #kmaus10 roanyong11:29am via web I agree, as long as these experts have shared understanding. @meretajma: Identifying key knowledge experts helps with risk.#kmaus10 metaphorage11:29am via Twitter for iPhone Sha Reilly #KMaus10 some lessons: sensitivity to expert tag, clarity of scoping, constructing/communicating the outcomes & validating data miladyred11:29am via Seesmic Web Your worth is far more evident to others than yourself in our culture of self deprecation. 360deg feedback creates clear pictures #kmaus10 metaphorage11:28am via Twitter for iPhone
  • 30. Sha Reilly #KMaus10 range of benefits and lessons from the pilot input to redesign for next phase, eg, people's self grading of expertise DeltaKnowledge11:27am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 People can be overly humble about rating their own skills. Use 360deg to find real K leaders BigDavieB11:27am via Twitterrific Knowledge mapping would be excellent for identifying where ASH's ROCK technique could be needed #KMAus10 explodedlibraryLocale 11:27am via Twitter for iPhone People are uneasy to put themselves forward as experts in a given field #kmaus10 miladyred11:27am via Seesmic Web Love hearing how Sustainability Victoria is sharing knowledge with and from their stakeholders externally as well as internally#kmaus10 DeltaKnowledge11:27am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 People didn't like the tag "Expert" roanyong11:26am via web @paulculmsee dialogue mapping is good. So are rich picture and net map. But getting people to engage in dialogue is not easy. #km | #kmaus10 meretajma11:26am via web Identifying key knowledge experts helps with risk and stakeholder management #KMAus10 michellelamb11:26am via HootSuite #kmaus10 mature in their thinking and doing some great work, collab btwn KM and HR is great expands the value proposition good story Sha explodedlibrary11:26am via TweetDeck RT @DeltaKnowledge: Shar Reilly Sustainabity Victoria#KMaus10 Study also showed who were the single people with deep expertise. They leave = big trouble! Stonebridgesys11:25am via TweetDeck Hint for those at #kmaus10. Sbsys has offices in Melbourne and Sydney. DeltaKnowledge11:24am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 Benefits: Not only workforce planning, but also Risk Mgt & Stakeholder engagement.
  • 31. metaphorage11:24am via Twitter for iPhone Sha Reilly #KMaus10 beware the "single supplier vulnerability" - heavy reliance on one expert for advice- identify & build succession plan meretajma11:24am via web Mapping exercise identified knowledge gaps within Sustainability Vic- can now work on plugging these #KMAus10 helmitch11:24am via Mobile Web #kmaus10 identify knowledge risk when there is only 1 person in org with deep knowledge in a critical area miladyred11:23am via Seesmic Web Great way of identifying who are critical people, who does the org need to encourage to share their knowledge #kmaus10 minimise risk DeltaKnowledge11:23am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 Study also showed who were the single people with deep expertise. They leave = big trouble! meretajma11:23am via TweetDeck RT @DeltaKnowledge: Shar Reilly Sustainabity Victoria#KMaus10 Mapping has led to research into a whole new field using existing staff << nice. DeltaKnowledge11:22am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 Mapping has led to research into a whole new field using existing staff << nice. helmitch11:22am via Mobile Web #kmaus10 this feeds into succession planning, professional development, recruiting project teams, etc miladyred11:21am via web RT @roanyong: To know our experts, give them a complex problem to solve. RT @Metaphorage How do you know who your experts are? #kmaus10 DeltaKnowledge11:21am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 It also allows gaps to show: Who needs to be trained/duplicated? Who is not connected well? roanyong11:21am via web To know our experts, give them a complex problem to solve. RT @Metaphorage How do you know who your experts are?#kmaus10
  • 32. meretajma11:21am via web great watercooler moment identifying deep knowledge within an organisation by Sha Reilly at #KMAus10 helmitch11:21am via Mobile Web #kmaus10 And through this mapping, can see where the knowledge gaps are. Important stuff. DeltaKnowledge11:20am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 It shows where to go for help to conquer new opportunities explodedlibraryLocale 11:20am via Twitter for iPhone Strategic knowledge mapping, based on survey, results in visual form, which which was effective for showing strengths and weakness #kmaus10 DeltaKnowledge11:20am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 Nice simple survey >> network map of expertise in the organisation. Great knowledge @ cheap price helmitch11:20am via Mobile Web #kmaus10 expertise/knowledge mapping at Sustainability Vic - understand where the deep knowledge is collectively metaphorage11:18am via Twitter for iPhone Sha Reilly #KMaus10 pilot study on renewable energy, initial network analysis of respondants showed who were experts on what topic. p0lygl0tt11:18am via Twitter for iPhone #kmaus10 Second mention of SurveyMonkey thus far DeltaKnowledge11:18am via dabr RT @kdelarue: Eg, if somebody is *really* going to leak company info, it will be by email or on paper, *not* on the company blog!#kmaus10 DeltaKnowledge11:17am via TweetDeck Shar Reilly Sustainabity Victoria #KMaus10 Can we really leave knowledge transfer opportunities to chance meetings in our organisation? michellelamb11:16am via HootSuite #kmaus10 they did a pilot with Roberto Evangalisto from 3 M metaphorage11:15am via Twitter for iPhone Sha Reilly Sustainabity Victoria #KMaus10 looking for inputs to research for a knowledge paper in HBR
  • 33. LexBartlett11:15am via UberTwitter RT @metaphorage: Shar Reilly Sustainabity Victoria #KMaus10How do you know who your experts are? Why us this important? metaphorage11:14am via Twitter for iPhone Shar Reilly Sustainabity Victoria #KMaus10 How do you know who your experts are? Why us this important? michellelamb11:13am via HootSuite #kmaus10 Sha Reilly from Sus Vic a great #KMRt member in Victoria LexBartlett11:13am via UberTwitter RT @kdelarue: Some themes emerging - do it now, give people what they want now, simplify, just use the tools you need.#kmaus10 LexBartlett11:13am via UberTwitter RT @meretajma: smaller teams, spend time doing, not meeting and be flexible and concise in comms #KMAus10 helmitch11:12am via Mobile Web #kmaus10 the importance of serendipitous conversations - this is a theme this morning. LexBartlett11:12am via UberTwitter RT @meretajma: Robust KM more important than ever in heavily regulated industries #KMAus10 LexBartlett11:11am via UberTwitter RT @helmitch: #kmaus10 beware of too many meetings - what are the deliverables, value and outcomes? failology11:10am via API RT @LexBartlett RT @helmitch: #kmaus10 try things out, if it doesn't wk 4 you, U know! & try something else. <- Where's the <3? ALIANational11:10am via TweetDeck Conference following this week #ALIAAccess #ALIAioc #KMAus10#mlib11 #ifla2010 LexBartlett11:10am via UberTwitter RT @helmitch: #kmaus10 try things out, if it doesn't work for you, you know! And try something else. LexBartlett11:09am via UberTwitter RT @DeltaKnowledge: Stan Garfield #kmaus10 When dealing with online infractions, keep trust & respect at the forefront when managing issue
  • 34. LexBartlett11:09am via UberTwitter RT @jograntnz: Stan Garfield, "Pay It Forward", share it and it will come back #kmaus10 LexBartlett11:08am via UberTwitter RT @jograntnz: re social media, let go of control and the fear and trust people! #kmaus10 FergusHogarth11:06am via web lovin this free wi fi at KM Aust, great session from Stan Garfield too #kmaus10 explodedlibraryLocale 10:53am via Twitter for iPhone Really enjoying #kmaus10 most of the presentations have been great and only a couple of filler sessions -the opposite from some conferences DeltaKnowledge10:52am via TweetDeck @stangarfield recommends book: Authentic Leadership#kmaus10 lukegrange10:52am via Tweet Reel @stangarfield at #kmaus10 with his bakers dozen of what you can do right now to improve your organisation.http://tweetreel.com/?jc7sp jograntnz10:40am via web Enjoying the challenges Arthur Shelley is laying down, meet new people, network, what am I going to change? #kmaus10 jograntnz10:38am via web re social media, let go of control and the fear and trust people!#kmaus10 hkotadia10:37am via TweetDeck RT @DeltaKnowledge: Hi @KeAnne #KM Try following #kmaus10today for some fantastic KM notes from KM Australia conference. jograntnz10:36am via web Stan Garfield, "Pay It Forward", share it and it will come back#kmaus10
  • 35. michellelamb10:33am via HootSuite #kmaus10 if you are a team of one with KM find others in the org who are interested and join external comms and buidl from there DeltaKnowledge10:32am via TweetDeck Hi @KeAnne #KM Try following #kmaus10 today for some fantastic KM notes from KM Australia conference. michellelamb10:30am via HootSuite #kmaus10 Delloite using a tool used brainstorm for ideas, his take on this is how do you then take the good ones and do something with them! michellelamb10:28am via HootSuite #kmaus10 you can survey what is the most important info we need in the org to establish what we need to collect vs the squirrel approach explodedlibrary10:28am via dabr RT @kdelarue: Tool for all meeting rooms: "taxi-meter" showing combined salaries per second of the people in the room. Cf value of meeting. #kmaus10 DeltaKnowledge10:28am via TweetDeck Stan Garfield #kmaus10 When dealing with online infractions, keep trust & respect at the forefront when managing issue kdelarue10:27am via dabr Tool for all meeting rooms: "taxi-meter" showing combined salaries per second of the people in the room. Cf value of meeting. #kmaus10 DeltaKnowledge10:26am via TweetDeck Stan Garfield #kmaus10 Stan is so humble for a guy who has such a depth of knowledge in this field. helmitch10:26am via Mobile Web #kmaus10 try things out, if it doesn't work for you, you know! And try something else. DeltaKnowledge10:25am via TweetDeck RT @lukegrange: Trust your employees with Social media. Have a policy to guide them but the community will inevitably police itself #kmaus10 meretajma10:25am via Twitter for iPhone RT @metaphorage: Stan Garfield #KMaus10 list of 13 things you can do right now (don't you wish you were here now).
  • 36. DeltaKnowledge10:24am via TweetDeck Stan Garfield #kmaus10 Send people a note to say you used their content. It will encourage them to contribute more. << Great idea! meretajma10:23am via LinkedIn having a blast at #KMAus10. Getting great insights on KM and collaboration and identifying def synergies between both my worlds atm. DeltaKnowledge10:23am via TweetDeck Stan Garfield #kmaus10 Check out KMers.org for tracking online conversations of the group. llocklee10:23am via Twitter for iPhone #kmaus10 meet less but deliver more? sound a great challenge....Stan Garfield metaphorage10:22am via Twitter for iPhone Stan Garfield #KMaus10 list of 13 things you can do right now (don't you wish you were here now). miladyred10:22am via Seesmic Web Great list of practical things you can try right now from Stan Garfield. Looking forward to putting some of those into action#kmaus10 p0lygl0tt10:22am via Twitter for iPhone #kmaus10 What are you going to do this week, apart from meetings? Meetings are NOT a productive deliverable! Let's see a beancounter! helmitch10:22am via Mobile Web #kmaus10 beware of too many meetings - what are the deliverables, value and outcomes? DeltaKnowledge10:21am via TweetDeck Stan Garfield #kmaus10 Tools like Wiki allow us to spend more time doing and less time in meetings updating each other!! michellelamb10:21am via HootSuite RT @lukegrange: Trust your employees with Social media. Have a policy to guide them but the community will inevitably police itself #kmaus10 helmitch10:21am via Mobile Web #kmaus10 great insights from @stangarfield - his experience in KM and communities resonates! meretajma10:21am via web
  • 37. smaller teams, spend time doing, not meeting and be flexible and concise in comms #KMAus10 BigDavieB10:21am via Twitterrific "Just say yes". "Don't argue". Advice for KM leaders... And parents...? Or children...? #KMAus10 michellelamb10:21am via HootSuite #kmaus10 meet less deliver more, y meet to update when you could do it more effectively on a blog!! p0lygl0tt10:20am via Twitter for iPhone #kmaus10 Meet less; deliver more (Seth Godin: "Tribes") miladyred10:20am via HootSuite RT @michellelamb: #kmaus10 just say yes, be responsive ask what they want, dont argue but deliver quickly even if they ask the wrong thing can create good... michellelamb10:20am via HootSuite #kmaus10 the people who complain the loudest will also applaud loudest when you get it right for them in a positive way kdelarue10:20am via dabr Some themes emerging - do it now, give people what they want now, simplify, just use the tools you need. #kmaus10 corza10:20am via HootSuite RT @michellelamb: #KMaus10 hey cool, Stan included the Knowledge Bucket on his slide http://knowledgebucket.wik.is/ DeltaKnowledge10:20am via TweetDeck Stan Garfield #kmaus10 Nice idea how Stan has good books on each preso slide. Happy to see I have many of them. meretajma10:19am via web @stangarfield developed simple guide to KM to address user questions at HP #KMAus10 michellelamb10:19am via HootSuite #kmaus10 just say yes, be responsive ask what they want, dont argue but deliver quickly even if they ask the wrong thing can create good... miladyred10:19am via Seesmic Web How can I help you to do what you want rather than saying no all the time #kmaus10 metaphorage10:19am via Twitter for iPhone
  • 38. Stan Garfield #KMaus10 Just say yes, be responsive. Ask members what they want, don't argue, deliver quickly. "how can I help you achieve" meretajma10:18am via web Deliver users what they want- just say yes!! #KMAus10 DeltaKnowledge10:18am via TweetDeck Stan Garfield #kmaus10 With an emergent tech landscape if a user picks a bad tool it will die anyway. Giving to them communicates value kdelarue10:17am via dabr Eg, if somebody is *really* going to leak company info, it will be by email or on paper, *not* on the company blog! #kmaus10 meretajma10:17am via web don't stress so much about control. Users generally police forums and address if things start to get out of hand #KMAus10 lukegrange10:16am via TweetDeck Trust your employees with Social media. Have a policy to guide them but the community will inevitably police itself #kmaus10 metaphorage10:16am via Twitter for iPhone Stan Garfield #KMaus10 we need to help our legal and risk people that the benefits outweigh the risks, also risks often overstated michellelamb10:16am via HootSuite #KMaus10 hey cool, Stan included the Knowledge Bucket on his slide http://knowledgebucket.wik.is/ miladyred10:16am via Seesmic Web Loving the examples of how communities self manage, don't over monitor #kmaus10 p0lygl0tt10:16am via Twitter for iPhone #kmaus10 Just say yes; be responsive (Chris Collison: "Learning to Fly") DeltaKnowledge10:16am via TweetDeck Stan Garfield #kmaus10 Often allowing the network to police itself is sufficient. Just keep monitoring and encouraging, coaxing. explodedlibraryLocale 10:16am via Twitter for iPhone If I'm going to leak company secrets I'm not going to do it on the company blog or discussion board. Lol #kmaus10
  • 39. helmitch10:15am via Mobile Web #kmaus10 the visibility in an online community means that people are accountable; self-policing. kdelarue10:15am via dabr People fear risk of openness - this is actually irrational, thus effectively a phobia. #kmaus10 Response - has this ever happened? Really? michellelamb10:14am via HootSuite #KMaus10 let go of control, encourage and monitor, set guidelines communicate encourage, its about nurturing DeltaKnowledge10:14am via TweetDeck Stan Garfield #kmaus10 IT is worried about people doing stupid things online. Why is online special? Ppl with be stupid with/without tech helmitch10:14am via Mobile Web #kmaus10 let go of control: encourage + monitor. Go beyond the fear - nothing terrible will happen! metaphorage10:14am via Twitter for iPhone Stan Garfield #KMaus10 let go of control, encourage and monitor. So much more is achievable through "gardening" - caring for the space p0lygl0tt10:14am via Twitter for iPhone #kmaus10 A lot of organisations' fear of social media is unfounded and very few, if any, can show how "social media destroyed their orgs"! p0lygl0tt10:13am via Twitter for iPhone #kmaus10 Let go of control; encourage and monitor (Clay Shirky: "Here Comes Everybody") michellelamb10:13am via HootSuite #KMaus10 i can answer your Q but if you ask the community you will probably get better answers nurture the garden to a point where it grows kdelarue10:12am via dabr My new catch-phrase - "Share relentlessly!" This justifies my entire existence. #kmaus10 meretajma10:12am via web kdelarue RT @ kdelarue to a German speaker, the hashtag#kmaus10 may look like we are talking about mice>>v. collaborative mice! helmitch10:12am via Mobile Web
  • 40. #kmaus10 make sure u network. Pay it forward. Help people to share, plant seeds. It will eventually gain momentum. metaphorage10:11am via Twitter for iPhone Stan Garfield #KMaus10 network, pay it forward. Meet in person as much as possible, share relentlessy & ask others to reciprocate BigDavieB10:11am via Twitterrific Q to #KMAus10 attendees: do you campaign for colleagues in other domains to get similar learning opps to what we're getting here? DeltaKnowledgeLocale 10:11am via TweetDeck Stan Garfield #kmaus10 Meet in person whenever possible. Great virtual communities leverage off these Face-to- face meetings p0lygl0tt10:11am via Twitter for iPhone #kmaus10 Network; pay it forward (Hubert Saint-Onge: "Leveraging Communities of Practice for Strategic Advantage") lukegrange10:10am via TweetDeck @kdelarue brilliant....made my day #kmaus10 lol.#miceintheknow meretajma10:10am via web Search: by not asking right q's it can take two weeks to find people instead of two seconds...#KMAus10 helmitch10:09am via Mobile Web #kmaus10 ask and answer questions in a community. Stimulate the discussion. Often people find it hard to ask widely. michellelamb10:09am via HootSuite #KMaus10 work out how to bring the conversations on line so everyone gets the benefit and expands the network and trust across org explodedlibrary10:08am via Twitterrific RT @BigDavieB: When you encounter "No Shadow-IT" policy, try using prototypes to accelerate the process & gain support#KMAus10 @StanGarfield kdelarue10:08am via dabr How open do you dare make your community network? Imagine how much benefit you may get from people you have never even heard about? #kmaus10 michellelamb10:08am via HootSuite #KMaus10 prime the pump and ask the answer questions - create an environment where if anyone posts Q there will be an answer
  • 41. miladyred10:08am via TweetDeck RT @DeltaKnowledge: Stan Garfield #kmaus10 Set the tone for the community. Make it as wide open as possible. Easy to break in to smaller chapters later explodedlibrary10:07am via HootSuite RT @michellelamb: #KMaus10 Include openly and span boundaries, inclusion focus across boundaries build the bridges who know what could emerge DeltaKnowledge10:07am via TweetDeck Stan Garfield #kmaus10 Set the tone for the community. Make it as wide open as possible. Easy to break in to smaller chapters later p0lygl0tt10:07am via dabr RT @kdelarue: Random thought: to a German speaker, I suspect that the hashtag #kmaus10 may look like we are talking about mice... BigDavieB10:07am via Twitterrific When you encounter "No Shadow-IT" policy, try using prototypes to accelerate the process & gain support #KMAus10@StanGarfield hashtager10:06am via twitterfeed # Random thought: to a German speaker, I suspect that the hashtag #kmaus10 may look like we are talking about mice... metaphorage10:06am via Twitter for iPhone Stan Garfield #KMaus10 include openly, span boundaries. Highlight the benefits of thinking outside current boxes. helmitch10:06am via Mobile Web #kmaus10 include openly; span boundaries. Set the tone for the community. encourage people to think outside boundaries. lukegrange10:06am via TweetDeck HP created tool called Watercooler Which mashed up RSS feeds which looked cohesive but realistically was disparate. #kmaus10#effective explodedlibraryLocale 10:05am via Twitter for iPhone I'm planning on tweeting day 2 of #kmaus10 I wrote notes for a blog post for day 1. Will be interesting to see which helps me remember best michellelamb10:05am via HootSuite #KMaus10 Include openly and span boundaries, inclusion focus across boundaries build the bridges who know what could emerge
  • 42. kdelarue10:05am via dabr Random thought: to a German speaker, I suspect that the hashtag #kmaus10 may look like we are talking about mice... metaphorage10:04am via Twitter for iPhone Stan Garfield #KMaus10 enable innovation, support integration. Can be achieved through simple aggregrator to combine multiple sources p0lygl0tt10:04am via Twitter for iPhone #kmaus10 Include openly; span boundaries (Larry Prusak: "Working Knowledge") michellelamb10:04am via HootSuite #KMaus10 enable innovation, support integration miladyred10:04am via Seesmic Web What's working? How do you integrate that? Don't reinvent the wheel, build on success and innovation from within #kmaus10 metaphorage10:03am via Twitter for iPhone Stan Garfield #KMaus10 find ways around the bureaucracy to get "pilot" improvements (or will wait forever for the support). p0lygl0tt10:02am via Twitter for iPhone #kmaus10 Enable innovation; support integration (Verna Allee: "The Future of Knowledge") jessicacarlin10:01am via Mobile Web Keep it simple with tools and don't bamboozle users #kmaus10 miladyred10:01am via Seesmic Web great anecdote about people wanting something that they may have no need for. Define your purpose and then identify the tool#kmaus10 DeltaKnowledge10:01am via TweetDeck Stan Garfield #kmaus10 Recomend uses for each tool. Give examples, create prototypes. Enable people to get involves with a minimum of effort kdelarue10:01am via dabr Just use the tools you need, build examples to model how to use them! #kmaus10 DeltaKnowledge10:00am via TweetDeck
  • 43. Stan Garfield #kmaus10 Stan continues to focus on simple, focused solutions for communities. Don't waste people's time! p0lygl0tt10:00am via Twitter for iPhone #kmaus10 Needs-match your KM tools! metaphorage10:00am via Twitter for iPhone Stan Garfield #KMaus10 tell your stories to share the value. Use the right tools for the job & build good examples. DeltaKnowledge9:59am via TweetDeck RT @helmitch: #kmaus10 set goals; recognise + reward. Focus on a few, simple, measureable, memorable goals. Reinforce them. < KISS meretajma9:59am via web @kdelarue got to be useful somehow and the best way to do so is give the people what they really want :P #KMAus10 p0lygl0tt9:59am via Twitter for iPhone #kmaus10 Use the right tool for the job; build good examples (Tom Stewart: "The Wealth of Knowledge") miladyred9:59am via Seesmic Web Demonstrate the value of your programme by telling the stories of the positive impacts you've had in your communities #kmaus10 michellelamb9:58am via HootSuite #KMaus10 tell you stories , get others to tell theirs, again opportunity for authenticity provide real stories helmitch9:58am via Mobile Web #kmaus10 tell your stories; get others to tell theirs. Engaging, real examples. Brings it to life, shows the value. DeltaKnowledge9:58am via TweetDeck Stan Garfield #kmaus10 Telling stories is the best way to communicate value. Far better than a lot of numbers. meretajma9:58am via web Telling stories best way to communicate- Steve Denning. Gets listeners to put themselves in story and develop own insights#KMAus10 metaphorage9:57am via Twitter for iPhone Stan Garfield #KMaus10 set threegoals, keep simple, fundamental & measurable. People need to remember them and engage with their purpose!
  • 44. p0lygl0tt9:57am via Twitter for iPhone #kmaus10 Tell your stories; get others to tell theirs (Steve Denning: "Squirrel Inc") lukegrange9:57am via Twitterrific The most important thing about setting goals is; keep them few and memorable #kmaus10 kdelarue9:57am via dabr Now the *real* power of conference tweeting: RT @meretajma:#KMaus10 For those freezing, we have asked for the heat to be turned up :) helmitch9:57am via Mobile Web #kmaus10 set goals; recognise + reward. Focus on a few, simple, measureable, memorable goals. Reinforce them. michellelamb9:56am via HootSuite #KMaus10 set goals, recognise and reward - its about keeping from boiling the ocean. keep them few, keep them clear, keep them simple comm.. explodedlibraryLocale 9:56am via Twitter for iPhone When setting goals, keep the number small and meaningful. They need to be remembered #kmaus10 miladyred9:56am via Seesmic Web Goals need to be few, measurable and relevant #kmaus10 link them to your business for impact metaphorage9:56am via Twitter for iPhone Stan Garfield #KMaus10 HP leader example of writing his own blog stimated great interactions across the division. p0lygl0tt9:56am via Twitter for iPhone #kmaus10 Set goals; recognise and reward (Nancy Dixon: "Common Knowledge") p0lygl0tt9:55am via Twitter for iPhone #kmaus10 DO the thing that you want rather than TELL and DIRECT what you want in the KM/Collaboration space! helmitch9:55am via Mobile Web #kmaus10 "do rather than tell" must lead the way. miladyred9:55am via Seesmic Web Leaders in your business doing what you want others to do is far more important than leaders telling them what to do #kmaus10
  • 45. kdelarue9:55am via Twitter for iPhone RT @p0lygl0tt: #kmaus10 Lead by example; model behaviours (Carla O'Dell: "If only we knew what we know") DeltaKnowledge9:55am via TweetDeck Stan Garfield #kmaus10 You need to model the behaviours that you want to see in your org. Gently guide others from email to new Tools meretajma9:54am via web #KMaus10 For those freezing, we have asked for the heat to be turned up :) michellelamb9:54am via HootSuite #KMaus10 lead by example, model behaviours, blogging should be engaged, dynamic and authentic a nice case study example of dept in HP metaphorage9:54am via Twitter for iPhone Stan Garfield #KMaus10 lead by example, model behaviours, don't expect people to do things that you don't do yourself. miladyred9:53am via HootSuite RT @michellelamb: #KMaus10 great slide pack including pics, info of publications and links to sites of KM thought leaders way 2 go Stan what preso should incl miladyred9:53am via Seesmic Web RT 1+ @helmitch: #kmaus10 insight 2: try things out; improve + iterate. And do it sooner rather than later. You'll learn stuff. BigDavieB9:53am via Twitterrific Is over-planning more expensive than trying something new? Try things out sooner rather than later; improve & iterate #KMAus10 explodedlibrary9:53am via HootSuite RT @michellelamb: #KMaus10 great slide pack including pics, info of publications and links to sites of KM thought leaders way 2 go Stan what preso should incl p0lygl0tt9:53am via Twitter for iPhone #kmaus10 Lead by example; model behaviours (Carla O'Dell: "If only we knew what we know") kdelarue9:53am via dabr Now @stangarfield is up at #kmaus10.
  • 46. michellelamb9:52am via HootSuite #KMaus10 lol twitter fall back with a gusto, stimulating presentation, nice pace and great points metaphorage9:52am via Twitter for iPhone Stan Garfield #KMaus10 people don't always know what they want, let them try things out tomature thinking meretajma9:52am via web Not only insights, but thought leaders to follow. Really useful information from @stangarfield at #KMAus10 explodedlibrary9:52am via Mobile Web RT @helmitch: #kmaus10 insight 2: try things out; improve + iterate. And do it sooner rather than later. You'll learn stuff. michellelamb9:52am via HootSuite #KMaus10 try things out, improve and iterate dont wait till its perfect :) DeltaKnowledge9:52am via TweetDeck Stan Garfield #kmaus10 Go for the fasted possible thing let people try it sooner and then monitor and converge of the best result metaphorage9:51am via Twitter for iPhone Stan Garfield #KMaus10 slides have a set of thought leaders from KM who influenced his thinking. DeltaKnowledge9:51am via TweetDeck Stan Garfield #kmaus10 People don't know what they want until you show them something and they can react to it. michellelamb9:51am via HootSuite #KMaus10 great slide pack including pics, info of publications and links to sites of KM thought leaders way 2 go Stan what preso should incl miladyred9:51am via Seesmic Web If you never try, how do you learn, improve, iterate #kmaus10 helmitch9:50am via Mobile Web #kmaus10 insight 2: try things out; improve + iterate. And do it sooner rather than later. You'll learn stuff. DeltaKnowledge9:50am via TweetDeck @stangarfield #kmaus10 Book: Thinking for a Living - Tom Davenport
  • 47. metaphorage9:50am via Twitter for iPhone Stan Garfield #KMaus10 collection is useful for efficiency and connection is key to using what is collected to create value miladyred9:50am via TweetDeck RT @DeltaKnowledge: @stangarfield #kmaus10 Collect Content, connect people p0lygl0tt9:50am via Twitter for iPhone #kmaus10 Try things out; improve and iterate (Tom Davenport, "Thinking for a living") meretajma9:49am via web 13 not an unlucky number when an unlucky number when looking at KM. Stan Garfield presenting baker's dozen of insights at#KMAus10 DeltaKnowledge9:49am via TweetDeck @stangarfield #kmaus10 Face-to-face/Virtual, Collect everything/Relationship only, the key is all things in moderation. No extreme is right michellelamb9:48am via HootSuite #KMaus10 begin with the question, what is the most important piece of content you need to capture DeltaKnowledge9:48am via TweetDeck @stangarfield #kmaus10 Collect Content, connect people metaphorage9:48am via Twitter for iPhone Stan Garfield #KMaus10 A bakers dozen of tips and hints for collaboration and knowledge sharing (representing Stan's 13 years in KM) helmitch9:47am via Mobile Web #kmaus10 insight 1: 'collect content; connect people' Need both, powerful combination p0lygl0tt9:47am via Twitter for iPhone #kmaus10 You need both to collect content AND to connect people - not one or the other! michellelamb9:46am via HootSuite #KMaus10 Stan Garfield now presenting lukegrange9:45am via Mobile Web RT @helmitch: #kmaus10 'knowledge managers' becoming 'community leaders' and facilitating the value of connection + KS
  • 48. p0lygl0tt9:44am via Twitter for iPhone #kmaus10 Are we heading to a world where people know each other by their twitter handles but not in person? helmitch9:43am via Mobile Web #kmaus10 up next - @stangarfield talking on KM: a baker's dozen insights DeltaKnowledge9:41am via TweetDeck @explodedlibrary Lets them focus on real research work like bloggers let journos focus on big stories #kmaus10 DeltaKnowledge9:38am via Twitterrific RT @BigDavieB: Reminder to self: ask Howard Hill about his Android hobby :) #KMAus10 DeltaKnowledge9:38am via TweetDeck Howard Hill #kmaus10 Us Knowledge Managers are making sense out complex and massive datasets. Lets help our people do the same. DeltaKnowledge9:36am via TweetDeck Howard Hill #kmaus10 Standardisation of the RSS feed is very important gathering information about your business needs/environment BigDavieB9:36am via Twitterrific Reminder to self: ask Howard Hill about his Android hobby :)#KMAus10 explodedlibraryLocale 9:36am via Twitter for iPhone If everyone is a researcher now, where does that leave professional researchers? #kmaus10 meretajma9:36am via web helmitch RT @helmitch #kmaus10 'knowledge managers' becoming 'community leaders' and facilitating the value of connection + KS metaphorage9:36am via Twitter for iPhone Howard Hill #KMaus10 despite improvements, tools not ready to do our jobs for us yet, people still the key. p0lygl0tt9:36am via Twitter for iPhone #kmaus10 Standardisation of RSS feeds and smart searches hugely important for intranet dashboards helmitch9:35am via Mobile Web #kmaus10 'knowledge managers' becoming 'community leaders' and facilitating the value of connection + KS
  • 49. DeltaKnowledge9:35am via TweetDeck Howard Hill #kmaus10 Lots of people here at the conference are using Sharepoint - maybe 60%? p0lygl0tt9:35am via Twitter for iPhone #kmaus10 People with communications and technical skills will be increasingly needed to keep the KM enterprise communities cohesive. michellelamb9:34am via HootSuite RT @miladyred: Google Scholar proving hugely threatening to publishers, particularly in research fields such as law #kmaus10 DeltaKnowledge9:34am via TweetDeck Howard Hill #kmaus10 Can we all retire and let the machines take over? Heck NO!! Just do the dirty work for me so I can be creative! metaphorage9:34am via Twitter for iPhone Howard Hill #KMaus10 people now ask for evidence that you "know" rather than just seeking your advice. Alerts and searches provide evidence BigDavieB9:33am via Twitterrific I don't work for either Microsoft nor IBM. Technology isn't the point. Focus less on brands more on function & benefits #KMAus10 p0lygl0tt9:33am via Twitter for iPhone #kmaus10 "How do you know the right people are aware of legal and regulatory changes?" KM to replace constant flow of business memos! meretajma9:32am via web Robust KM more important than ever in heavily regulated industries #KMAus10 metaphorage9:32am via Twitter for iPhone Howard Hill #KMaus10 everyone is a researcher now - we are all involved on discovering new information, laws, requirements (evidence) explodedlibraryLocale 9:32am via Twitter for iPhone Google news - I like the timeline feature to see coverage of a story visually #KMAus10 miladyred9:30am via Seesmic Web Google Scholar proving hugely threatening to publishers, particularly in research fields such as law #kmaus10
  • 50. metaphorage9:30am via Twitter for iPhone Howard Hill #KMaus10 Google introducing 550 improvements into algorithms this year- not resting on laurels, continuing to enhance lukegrange9:29am via TweetDeck Enterprise search WestLaw Next will build value relevance of documents within a doc corpus if printed/emailed/clicked etc#kmaus10 BigDavieB9:29am via Twitterrific LotusLive probably would not be accepted at present in the financial services industry however #KMAus10 meretajma9:28am via web Westlaw- legal online search tool in US adding value to end users #KMAus10 HireSharePoint9:27am via twitterfeed Howard Hill #KMaus10 happy about what they can do/achieve with Sharepoint- something against the general trend. HireSharePoint9:27am via twitterfeed Sharepoint 2010 comes with some cool features for using social networking approaches for KM, will be implemented by AMEX for 65000 #kmaus10 p0lygl0tt9:27am via Twitter for iPhone #kmaus10 For KM/DM to continue to be relevant, it MUST offer "really smart search"! kmasiapacific9:27am via Seesmic Web RT @miladyred: Facebook interesting lessons not just re posting content but how different people process content, what lessons apply for your org? #kmaus10 kmasiapacific9:27am via Twitter for iPhone RT @metaphorage: Howard Hill #KMaus10 sharing our perspectives through social media enables us to understand each other more, leading to better relationships kmasiapacific9:27am via TweetDeck RT @markjburnard: Sharepoint 2010 comes with some cool features for using social networking approaches for KM, will be implemented by AMEX for 65000 #kmaus10 DeltaKnowledge9:25am via TweetDeck Howard Hill #kmaus10 Not sure if Dashboards are the new Intranet though :-( markjburnard9:24am via TweetDeck
  • 51. Sharepoint 2010 comes with some cool features for using social networking approaches for KM, will be implemented by AMEX for 65000 #kmaus10 DeltaKnowledge9:24am via TweetDeck Howard Hill #kmaus10 AMEX's view: Sharepoint is becoming more robust. metaphorage9:23am via Twitter for iPhone Howard Hill #KMaus10 happy about what they can do/achieve with Sharepoint- something against the general trend. meretajma9:23am via web Are dashboards the new intranet? Question posed by Howard J Hill at #KMAus10 meretajma9:22am via web SharePoint enabling organisations "introduces ready for prime time" organisational collaboration. #KMAus10 metaphorage9:21am via Twitter for iPhone Howard Hill #KMaus10 sharing our perspectives through social media enables us to understand each other more, leading to better relationships jessicacarlin9:21am via Mobile Web Blogs make intranets more dynamic #kmaus10 helmitch9:21am via Mobile Web #kmaus10 blogs show people's personality + thinking - connections with people beyond the formal. Good 4 snr mgt. miladyred9:21am via Seesmic Web Facebook interesting lessons not just re posting content but how different people process content, what lessons apply for your org? #kmaus10 gmountain9:20am via TweetDeck #kmaus10 Can we have too many connections? Does the signal/noise ratio eventually make networks "congested" or inefficient? miladyred9:20am via TweetDeck RT @DeltaKnowledge: Howard Hill #kmaus10 Constantly rethink how the concept of User Generated Content can be applied to your business units. Distribute the load p0lygl0tt9:20am via Twitter for iPhone #kmaus10 connections and people matter more than fiercely maintained content libraries DeltaKnowledge9:20am via TweetDeck
  • 52. Howard Hill #kmaus10 The key question beyond tech tools is "How do we connect people with the person who knows what they need to know?" BigDavieB9:20am via Twitterrific Do enterprises need to create profile pages for finding experts within the org? Could they just harness LinkedIn? #KMAus10 llocklee9:19am via Twitter for iPhone #kmaus10 Amex likes sharepoint as integrated social media platform DeltaKnowledge9:19am via TweetDeck Howard Hill #kmaus10 Simple things like a favourite button in a search tool can help good documents rise to the top of search queries helmitch9:19am via Mobile Web #kmaus10 social networking + collaboration (intranet platform rather than single tools) the new normal. meretajma9:19am via TweetDeck RT @DeltaKnowledge: Howard Hill #kmaus10 Constantly rethink how the concept of User Generated Content can be applied to your business units. Distribute the load p0lygl0tt9:18am via Twitter for iPhone #kmaus10 trending: ratings to force important content to the top of wikis and KM system (Facebook "like"-style) DeltaKnowledge9:17am via TweetDeck Howard Hill #kmaus10 Constantly rethink how the concept of User Generated Content can be applied to your business units. Distribute the load DeltaKnowledge9:17am via TweetDeck Howard Hill #kmaus10 The move in focus is away from one-trick ponies. Blogs, wikis, forums alone cannot meet all org communications needs metaphorage9:15am via Twitter for iPhone Howard Hill #KMaus10 everyone now seems to be involved in creating content through social tools. Connections rapidly touching all. DeltaKnowledge9:15am via Twitterrific RT @lukegrange: If you had one question you would ask a Knowledge Management practitioner send it to #KMaus10 we are collating and will post the answer. DeltaKnowledge9:15am via TweetDeck Howard Hill #kmaus10 Facebook is involving millions of everyday people and taking down barriers to E2.0 adoption. Its just normal
  • 53. meretajma9:15am via web facebook- everyone contributing to a very structured environment. Could be a good pointer for business collaboration #KMAus10 p0lygl0tt9:14am via Twitter for iPhone #kmaus10 Collaboration's time has come! YES! metaphorage9:14am via Twitter for iPhone Howard Hill #KMaus10 2010 in tags: enterprise, communities, privacy, regulatory burdens, smart search, collaboration (and a few more) DeltaKnowledge9:13am via TweetDeck Check out the network map of conference attendees at#kmaus10 http://www.optimice.com.au/kmaustralia.php#KMdating :-) miladyred9:13am via Seesmic Web Interesting point re id photos - people resist being forced to display their security pass, will happily post happy snaps online#kmaus10 DeltaKnowledge9:12am via TweetDeck Howard Hill #kmaus10 With 65,000 employees, it just takes a few people saying the wrong thing...but it hasn't happenned yet metaphorage9:11am via Twitter for iPhone Howard Hill American Express #KMaus10 "remember when wikis were hot!" controversy to get attention :) meretajma9:11am via web Howard J Hill using tags to outline 2010 successes #KMAus10 meretajma9:10am via web big movement towards team collaboration at American Express empowering users #KMAus10 kdelarue9:10am via dabr Hot term for 2010 - "enterprise communities". #kmaus10 miladyred9:10am via Seesmic Web Harking back to the theme of engagement rather than forced compliance - contribute to the wiki if it meeds your needs not mine #kmaus10 markjburnard9:10am via TweetDeck
  • 54. social media more effective at capturing content than wikis as its voluntary. #kmaus10. People seem to want to contribute. michellelamb9:09am via HootSuite RT @lukegrange: If u had 1 question u would ask a Knowledge Management practitioner send it 2 #KMaus10 wer collating & will post the answer. DeltaKnowledge9:09am via TweetDeck Howard Hill #kmaus10 American Express has realised forcing people to use a wiki or intranet hasn't worked. Needs 2 be based on user value helmitch9:09am via Mobile Web #kmaus10 it's gone much more into team/purposed collaboration rather than a broad 'contribute to this wiki' kdelarue9:08am via dabr Bon Matin! First pres at #kmaus10 - "Remember when wikis were hot?" How well maintained is your wiki? BigDavieB9:06am via Twitterrific An idea that is developed and put into action is more important than an idea that exists only as an idea #KMAus10 meretajma9:05am via web keynote extravaganza at #KMAus10. Kicking off with Howard J Hill frm American Express helmitch9:05am via Mobile Web #kmaus10 Howard Hill from Amex now on the stage: 'remember when wikis were hot?' miladyred9:03am via Seesmic Web @Metaphorage framing Day 2 well at #kmaus10 challenging modes of thinking and approaches meretajma9:02am via Twitterrific RT @lukegrange: If you had one question you would ask a Knowledge Management practitioner send it to #KMaus10 we are collating and will post the answer. lukegrange8:59am via Twitterrific If you had one question you would ask a Knowledge Management practitioner send it to #KMaus10 we are collating and will post the answer. DeltaKnowledge8:51am via TweetDeck @roanyong Good KM assists people to develop patterns of understanding about business env't. Ppl then reapply in novel ways #kmaus10
  • 55. helmitch8:47am via Mobile Web Good morning all from from #kmaus10 and sunny Sydney! :-) LexBartlett8:44am via UberTwitter RT @claus_nagel: RT @kdelarue Shell changing term from "Knowedge Management" to "Knowedge Sharing"; good reasons for it. #kmaus10 estateofflux8:38am via Twitter for iPhone RT @eventsonfire: Checking out #kmaus10 on BITRhttp://www.beintheroom.com/kmaus10/ claus_nagel8:30am via TwitBird RT @kdelarue Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10 stangarfield8:06am via web Website Wednesday: Communities Manifesto slides and Twitter stream from July 19 #KMLF meeting in Melbournehttp://bit.ly/9JKcqY #KM #kmaus10 lukegrange7:45am via Twitterrific What an amazing full day at #kmaus10 yesterday. Today should be another head spinning networked day of brilliance - great lineup of speakers p0lygl0tt7:42am via Twitter for iPhone #kmaus10 wonders who else is using Confluence for wikis and KM in general markjburnard7:31am via TweetDeck Hiho hiho, hiho, it's off to #kmaus10 we go... KMAustralia7:28am via Tweetie for Mac RT @RalfLippold: RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10 Debategraph5:16am via web RT @roanyong: How about making the reason to collaborate lucid? http://bit.ly/aL3DpL RT @DeltaKnowledge 3 ways to encourage collaboration. #kmaus10 RalfLippold4:42am via Tweetie for Mac RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10
  • 56. roanyong1:53am via web How about making the reason to collaborate lucid?http://bit.ly/aL3DpL RT @DeltaKnowledge 3 ways to encourage collaboration. #kmaus10 roanyong1:48am via web If the situation is novel, how can km helps decision making? @Metaphorage: Neale -> good KM increases the quality of decisions. #kmaus10 ithorpe12:59am via TweetDeck RT @gaurisalokhe: RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden ewenlb12:57am via Echofon RT: @gaurisalokhe @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden It's time we rub this one in! gaurisalokhe12:40am via TweetDeck :) Not sure either works.. RT @hwakelam: RT @gmountain:#kmaus10 Forced Blogging - FLOGGING gaurisalokhe12:39am via TweetDeck RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden gaurisalokhe12:37am via TweetDeck RT @metaphorage: David Neale #KMaus10 good KM increases the quality of decisions and reduces cost & risk, especially in large projects. suzieisJul 21, 11:51pm via web @lukegrange oh no, went dark today and missed your #kmaus10tip .. Look forward to hearing gems from the master :) DeltaKnowledgeJul 21, 11:23pm via TweetDeck Out and about with KMers after day 1 at #KMAus10 (via @corza)http://tweetphoto.com/33983463 < thanks for a great night all!! DeltaKnowledgeJul 21, 11:19pm via TweetDeck RT @KerrieAnne: Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj - the should help Jerry @Metaphorage KerrieAnneJul 21, 11:04pm via HootSuite Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj (maybe a few missing) - so much to read over the next week ! thanks guys
  • 57. lukegrangeJul 21, 10:57pm via TweetDeck MmmMm not too sure :-s more smart me thinks RT @DaveyMelb: Semantic web or smart use of data? #kmaus10 lukegrangeJul 21, 10:55pm via TweetDeck @miladyred super to meet face to face after so long online#kmaus10