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KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
KMAUS10 Day One july 2010
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KMAUS10 Day One july 2010

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  • 1. #KMAUS10 – Day One – July 21 2010 KMAustralia7:28am via Tweetie for Mac RT @RalfLippold: RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10 Debategraph5:16am via web RT @roanyong: How about making the reason to collaborate lucid? http://bit.ly/aL3DpL RT @DeltaKnowledge 3 ways to encourage collaboration. #kmaus10 RalfLippold4:42am via Tweetie for Mac RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10 roanyong1:53am via web How about making the reason to collaborate lucid?http://bit.ly/aL3DpL RT @DeltaKnowledge 3 ways to encourage collaboration. #kmaus10 roanyong1:48am via web If the situation is novel, how can km helps decision making? @Metaphorage: Neale -> good KM increases the quality of decisions. #kmaus10 ithorpe12:59am via TweetDeck RT @gaurisalokhe: RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden ewenlb12:57am via Echofon RT: @gaurisalokhe @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden It's time we rub this one in! gaurisalokhe12:40am via TweetDeck :) Not sure either works.. RT @hwakelam: RT @gmountain:#kmaus10 Forced Blogging - FLOGGING gaurisalokhe12:39am via TweetDeck RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden gaurisalokhe12:37am via TweetDeck RT @metaphorage: David Neale #KMaus10 good KM increases the quality of decisions and reduces cost & risk, especially in large projects.
  • 2. suzieisJul 21, 11:51pm via web @lukegrange oh no, went dark today and missed your #kmaus10tip .. Look forward to hearing gems from the master :) DeltaKnowledgeJul 21, 11:23pm via TweetDeck Out and about with KMers after day 1 at #KMAus10 (via @corza)http://tweetphoto.com/33983463 < thanks for a great night all!! DeltaKnowledgeJul 21, 11:19pm via TweetDeck RT @KerrieAnne: Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj - the should help Jerry @Metaphorage KerrieAnneJul 21, 11:04pm via HootSuite Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj (maybe a few missing) - so much to read over the next week ! thanks guys lukegrangeJul 21, 10:57pm via TweetDeck MmmMm not too sure :-s more smart me thinks RT @DaveyMelb: Semantic web or smart use of data? #kmaus10 lukegrangeJul 21, 10:55pm via TweetDeck @miladyred super to meet face to face after so long online#kmaus10 lukegrange10:52pm via Twitterrific @michellelamb http://bit.ly/physicaltwitter andhttp://bit.ly/aKid1BPhysicalTwitterConf please pass on to others who played at #KMaus10 lukegrange10:42pm via Twitterrific @LexBartlett @DaveyMelb @neridahart @jacki_johnson@marigo @nimmypal @ thank you all for following me at#kmaus10 and RT'ing lukegrange10:38pm via Twitterrific RT @nimmypal @elsua :-) You guys are great. KM the good, the bad and the darn right ugly nomenclature ridden prophetic art#kmaus10 elsua9:01pm via Nambu ♺@ nimmypal @lukegrange: Good KM reduces the risk of poor decisions #kmaus10 / Too bad we left behind 'good' a long while ago ;) elsua8:59pm via Nambu
  • 3. ♺@ kdelarue Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it.#kmaus10 / Not only'em elsua8:54pm via Nambu Enjoying quite a bit the lovely live tweeting coming from#kmaus10 while getting started w/ the day over a cup of coffee; priceless! :) lukegrange8:51pm via Twitterrific Discussing #kevinscampervan with other #kmaus10 delegates awmitchell7:45pm via Dabr @michellelamb @helmitch I'd still rather be at #kmaus10 helmitch7:36pm via Mobile Web @awmitchell that's actually good because some of us here at#kmaus10 can't watch #masterchef tonight ;-) corza7:28pm via TweetDeck Out and about with KMers after day 1 at #KMAus10http://tweetphoto.com/33983463 AutumnP707:09pm via web RT @kdelarue: We need to change the employee/employer model to one of equal status - we need trust to work together.#kmaus10 via @zaana boffin666:36pm via Twitterrific RT @awmitchell A big thank you to everyone tweeting from#kmaus10. It's very nice to be able to participate vicariously. Seconded! ArkKMUK6:14pm via web Check out the great feed that's coming out of #kmaus10 (KM Australia 2010) p0lygl0tt5:48pm via Twitter for iPhone Was surrounded by iPads, iPhones and netbooks today at#kmaus10. ¡Hasta mañana! hwakelam5:19pm via TweetDeck LOVE the concept of reverse brainstorming #kmaus10 - brainstorm all the reasons it won't work to find out how it will! awmitchell5:19pm via web A big thank you to everyone tweeting from #kmaus10. It's very nice to be able to participate vicariously. miladyred5:13pm via Seesmic Web and with that, it's drinks on day one #kmaus10
  • 4. miladyred5:12pm via Seesmic Web YES! Trust people RT @DeltaKnowledge: 3 way to encourage collaboration: 3) focus on monitoring & education not heavy regulation #kmaus10 DeltaKnowledge5:11pm via TweetDeck 3 way to encourage collaboration: 3) focus on monitoring & education not heavy regulation #kmaus10 DeltaKnowledge5:10pm via TweetDeck 3 way to encourage collaboration: 2) Shared group objectives & reward group achievements #kmaus10 DeltaKnowledge5:09pm via TweetDeck 3 way to encourage collaboration: 1) provide breakout spaces and permission to use them #kmaus10 meretajma5:08pm via web Home strait for day one of #KMAus10. Laughter, passion & great ideas being generated. Networking drinks should help keep ideas flowing... Heyshash5:08pm via web RT @Metaphorage Hoffman (Glentworth) #KMaus10 ~at the moment a risk becomes an incident, pple go 2 pple not to databases(eg Gulf oil spill). jessicacarlin5:07pm via Mobile Web Thanks to david for that brilliant forced blogging ie "flogging" idea :-D #kmaus10 miladyred5:07pm via Seesmic Web Disturbing levels of practical positive solutions at 5pm. Great work guys #kmaus10 meretajma5:02pm via web RT @GMountain #kmaus10 Forced Blogging - FLOGGING KMeducation5:01pm via Seesmic Web RT @miladyred: great energy being generated from reverse brainstorming session #kmaus10 LexBartlett4:52pm via UberTwitter RT @p0lygl0tt: #kmaus10 if you want to make sure KM is dysfunctional, put IT in charge! gmountain4:50pm via TweetDeck #kmaus10 Reverse brainstorming session. Funny if it wasn't true.
  • 5. DeltaKnowledge4:49pm via TweetDeck Awesome reverse brainstorming session on how to destroy collaboration in your org #kmaus10 KMeducation4:48pm via Twitter for iPhone RT @metaphorage: David Neale #KMaus10 web 3.0 drawing facts from text and summarizes into a wiki with links back to source, auto updates with source change. p0lygl0tt4:48pm via Twitter for iPhone #kmaus10 if you want to make sure KM is dysfunctional, put IT in charge! hwakelam4:47pm via TweetDeck RT @gmountain: #kmaus10 Forced Blogging - FLOGGING KMeducation4:47pm via UberTwitter RT @KMAustralia: RT @DaveyMelb: Semantic web or smart use of data? #kmaus10 gmountain4:46pm via TweetDeck #kmaus10 Forced Blogging - FLOGGING miladyred4:45pm via Seesmic Web great energy being generated from reverse brainstorming session #kmaus10 markjburnard4:35pm via TweetDeck OK, now we are thinking originally :) #kmaus10 LexBartlett4:31pm via UberTwitter RT @meretajma: developing a communal library of analysis- Moxy Knowledge Management #KMAus10 rsamii4:29pm via Twitterrific RT @lukegrange: Good KM reduces the risk of poor decisions#kmaus10 kdelarue4:29pm via dabr @corza Is this a promise or a threat? :-) @miladyred @zaana#kmaus10 p0lygl0tt4:29pm via Twitter for iPhone #kmaus10 'Tolerated failures imprints learning better than success' -Snowden markjburnard4:28pm via TweetDeck
  • 6. "reverse brainstorming" - brainstorm how to make something fail, to get insight into how to make it succeed. #kmaus10 miladyred4:28pm via Seesmic Web @corza @michellelamb back to get the audience interacting with a reverse brainstorm session #kmaus10 meretajma4:27pm via web Twitter gets a gong in the final interactive session of the day-reverse brainstorming with @corza and @michellelamb#KMAus10 meretajma4:20pm via web developing a communal library of analysis- Moxy Knowledge Management #KMAus10 metaphorage4:19pm via Twitter for iPhone Traceability of data through links provides a means to validate evidence for decisions #KMaus10 David Neale KMAustralia4:18pm via UberTwitter RT @DaveyMelb: Semantic web or smart use of data? #kmaus10 kdelarue4:16pm via dabr In your Ark Group bag at #kmaus10 you'll find a flyer for the NSW KM Forum. Read the bottom line. (Did @engin_eer come up with this?) DaveyMelbLocale 4:16pm via TweetDeck Semantic web or smart use of data? #kmaus10 markjburnard4:15pm via TweetDeck #kmaus10 - especially getting executives to blog, losing faith in a wiki/knowledgebase based on Shell presentation. Looking 4 other ideas...
  • 7. markjburnard4:14pm via TweetDeck #kmaus10 - My interests - how to engage a disparate volunteer community development organisation in KM markjburnard4:14pm via TweetDeck #kmaus10 eg wikis, corporate glossary, data dictionaries, report inventories, etc etc. Anything DW/BI... metaphorage4:13pm via Twitter for iPhone David Neale #KMaus10 outcome of the developments is to provide an easier way to validate data and optimize reuse of the information markjburnard4:13pm via TweetDeck re #kmaus10 My expertise - using web 2.0 technologies to manage metadata & corporate knowledge in BI/DW projects... metaphorage4:11pm via Twitter for iPhone David Neale #KMaus10 web 3.0 drawing facts from text and summarizes into a wiki with links back to source, auto updates with source change. meretajma4:09pm via web RT @kdelarue RT @TrendsAlerts: #kmaus10 is #nowtrending in Melbourne http://trendsmap.com/local/au/melbourne metaphorage4:08pm via Twitter for iPhone David Neale #KMaus10 semantic web builds structure between words in statements to provide more meaning on links between words. hwakelam4:08pm via TweetDeck @metaphorage speed to bring on board often prevents innovation in data use? ?? #kmaus10 miladyred4:07pm via Seesmic Web Is interesting moving throughout the day from the conceptual to the operational, can be hard to get the brain in the right mode#kmaus10 miladyred4:06pm via Seesmic Web Pretty star map of the internet - love the concept of a galaxy of ideas #kmaus10 kdelarue4:05pm via dabr RT @TrendsAlerts: #kmaus10 is #nowtrending in Melbournehttp://trendsmap.com/local/au/melbourne metaphorage4:03pm via Twitter for iPhone
  • 8. David Neale #KMaus10 how to bring people on board and engage them quickly and productively- manage the data differently. DaveyMelbLocale 3:59pm via TweetDeck Sometimes I'm glad that 15 years of teaching gave me the ability to speak without notes #kmaus10 miladyred3:59pm via Seesmic Web Lots of discussion throughout the day regarding the importance of telling the value story of KS as a tool for engagement#kmaus10 metaphorage3:55pm via Mobile Web RT @helmitch: #kmaus10 decision making - beware of 'optimism bias' - need knowledge + collaboration to really clarify assumptions slmader3:55pm via TweetDeck RT @DeltaKnowledge: Put people on the spot to put something on the wiki and share what they are doing. Others see it & join to get attention #KMaus10 metaphorage3:54pm via Twitter for iPhone David Neale #KMaus10 good KM increases the quality of decisions and reduces cost & risk, especially in large projects. lukegrange3:54pm via Twitterrific Good KM reduces the risk of poor decisions #kmaus10 p0lygl0tt3:54pm via Twitter for iPhone #kmaus10 Good knowledge management reduces the risk of poor decisions. -so true! meretajma3:53pm via web cross city tunnel good example of failure to collaborate- bad knowledge led to faulty assumptions and an inadequate infrastructure #KMAus10
  • 9. helmitch3:53pm via Mobile Web #kmaus10 decision making - beware of 'optimism bias' - need knowledge + collaboration to really clarify assumptions metaphorage3:52pm via Twitter for iPhone David Neale (Moxy Knowledge) #KMaus10 wikis, semantic web & decision making: how do we make better decisions on major projects. lukegrange3:48pm via Twitterrific *Relief* the role of decision making in KM about to be covered#kmaus10 miladyred3:47pm via Seesmic Web David Neale from Moxy Knowledge Management kicking off the last two sessions of the day #kmaus10 meretajma3:45pm via web RT @caikjaer `#kmaus10 tell us what you are interested in and find other delegates at KM Australia (Optimice) - http://bit.ly/9OHkst TrendsAlertsLocale 3:32pm via Trendsmap Alerting #kmaus10 is #nowtrending in Melbournehttp://trendsmap.com/local/au/melbourne KMAustralia3:29pm via UberTwitter RT @helmitch: #kmaus10 fantastic demonstration of ROI - discussion forums vs knowledge base. Value vs costs - forums win. KMAustralia3:26pm via UberTwitter RT @miladyred: Sometimes a solution may not be a tool at all - brilliant point, so good to hear it said #kmaus10 KMAustralia3:25pm via UberTwitter RT @LexBartlett: RT @meretajma: Need to publicise knowledge successes better- don't be modest! #KMAus10 KMAustralia3:24pm via UberTwitter RT @markjburnard: Fear of losing face. If you create a safe environment by building relationship/trust, people will open up#kmaus10 markjburnard3:22pm via TweetDeck Amazing presentation, it doesn't feel like 3pm! #kmaus10 DeltaKnowledge3:21pm via TweetDeck
  • 10. Put people on the spot to put something on the wiki and share what they are doing. Others see it & join to get attention#KMaus10 mtydeman3:21pm via TweetDeck @GMountain but can't wait to hear what you learn from #kmaus10 michellelamb3:20pm via HootSuite #kmaus10 expertise locators dont work in Shell (found after 17 tries) lol like so many other comp, can anyone tel me where they have worked? miladyred3:20pm via Seesmic Web Professional cultures need to have the same thinking applied re: Cultural problems in KS #kmaus10 markjburnard3:20pm via TweetDeck The issue in Asia is fear of losiing face. If you create a safe environment by building relationship/trust, people will open up#kmaus10 helmitch3:20pm via HootSuite RT @michellelamb: as should he RT @miladyred: ASH's wife should be immensely proud #kmaus10 really relevant presentation caikjaer3:19pm via bitly #kmaus10 To conference delegates - tell us what you are interested in and find other delegates at KM Australia - http://bit.ly/9OHkst michellelamb3:18pm via HootSuite as should he RT @miladyred: ASH's wife should be immensely proud #kmaus10 really relevant presentation helmitch3:18pm via Mobile Web #kmaus 10 Shell's ROCK program getting good attention. (I like it too) miladyred3:18pm via Seesmic Web Good point about how tone and culture need to be considered due to human difference. All of us communicate differently#kmaus10 DeltaKnowledge3:18pm via TweetDeck Culture Problems: Asians don't like asking, Dutch are very blunt#KMaus10 (as opposed to Westerners who often don't like sharing) DeltaKnowledge3:16pm via TweetDeck
  • 11. Really like Ash's passion (and humour) for making KM work company wide. #KMaus10 LexBartlett3:15pm via UberTwitter RT @jessicacarlin: Some great passionate people at kmaustralia#kmaus10 jessicacarlin3:13pm via Mobile Web Some great passionate people at kmaustralia #kmaus10 LexBartlett3:12pm via UberTwitter RT @meretajma: Need to publicise knowledge successes better- don't be modest! #KMAus10 miladyred3:12pm via Seesmic Web Promote yourselves - tell your own story to create engagement and support. The KS story is just as valuable as the other stories#kmaus10 helmitch3:11pm via Mobile Web #kmaus10 great preso by Ash from Shell. Lots and lots resonating with me about their k-sharing journey. :-) markjburnard3:10pm via TweetDeck @meretajma Thanks :) #kmaus10 michellelamb3:10pm via HootSuite i loved the white, need to try the red RT @Stonebridgesys: First day of #kmaus10. Enjoying the pepper tree wines! (and the speakers!) DeltaKnowledge3:09pm via TweetDeck Limit which tools are available, but then engage people directly let them decide what they need and how to get benefit #KMaus10 meretajma3:09pm via web @markjburnard if not, we will send out additional presentations post event unless the speaker advises otherwise. #KMAus10 jessicacarlin3:09pm via Mobile Web Everyone is retiring apparently #kmaus10 miladyred3:09pm via Seesmic Web Sometimes a solution may not be a tool at all - brilliant point, so good to hear it said #kmaus10 michellelamb3:09pm via HootSuite
  • 12. RT @DeltaKnowledge: Shell uses KPIs for KM, but one set of KPIs isnt enough. Individuals are guided from beginner to advanced KPIs #KMaus10 lukegrange3:08pm via TweetDeck @smartpeopleguy great to meet you earlier and thank you for a great presentation #kmaus10 miladyred3:08pm via HootSuite RT @michellelamb: #kmaus10 ROCK "nothing but a structured program for capturing "critical" knowledge" the trick is in how you do it - like Larry King live michellelamb3:07pm via HootSuite welcome from the table behind RT @DeltaKnowledge: @gmountain Welcome to Twitter and #kmaus10 Glen. Come and say hi to me! Stonebridgesys3:06pm via TweetDeck First day of #kmaus10. Enjoying the pepper tree wines! (and the speakers!) miladyred3:06pm via Seesmic Web Am seeing an interesting parallel with the 15/85 value figures, similar to cust service figures -15% tech knowledge 85% soft skills #kmaus10 markjburnard3:06pm via TweetDeck #kmaus10 can someone from Ark confirm this slide show is on the CD? Just checking... michellelamb3:05pm via HootSuite #kmaus10 ROCK "nothing but a structured program for capturing "critical" knowledge" the trick is in how you do it - like Larry King live miladyred3:04pm via Seesmic Web Am wondering if the blog take up by scientists will work with other knowledge professionals #kmaus10 Social sciences? metaphorage3:04pm via Twitter for iPhone Siew Hoong Aw #KMaus10 scientists using blogs instead of diaries generating two way interactions leading to tangible value. helmitch3:04pm via Mobile Web #kmaus10 also blogging works for senior mgt - ways of connecting with staff, keep in touch, interact. DeltaKnowledge3:04pm via TweetDeck @gmountain Welcome to Twitter and #kmaus10 Glen. Come and say hi to me!
  • 13. michellelamb3:03pm via HootSuite #kmaus10 interesting slide on ROI money spent in traditional systems vs discussion platform with outcome 85% value from 15% cost spent markjburnard3:02pm via TweetDeck This is probably the most valuable example of a successful KM initiative in a large corp that I have seen. #kmaus10 DaveyMelbLocale 3:02pm via TweetDeck Those 20:80 figures remind me of the seely-brown formal vs informal learning.... #kmaus10 helmitch3:02pm via Mobile Web #kmaus10 Shell found scientists like blogging - it's like publishing journal articles. DeltaKnowledge3:02pm via TweetDeck Makes sense to me: Computers good at finding linear info, People good at fuzzy recollection & linking. Make best use of both#KMaus10 metaphorage3:01pm via Twitter for iPhone Siew Hoong Aw #KMaus10 passionate about the achievements of what they are doing and fully engaged. Clearly driving the successes. michellelamb3:01pm via HootSuite #kmaus10 the presentation on their ROCK program - Retention of Critical Knowledge that he did in KM Asia was very strong, good org process gmountain3:01pm via TweetDeck #kmaus10 Siew Hoong Aw talking about value of discussions vs knowledgebases compared to their costs at Shell. Gold. DeltaKnowledge3:01pm via TweetDeck
  • 14. 60,000 of 95,000 users are members of the Shell Wiki Encyclopedia. All can publish without Mgt approval. Now a training tool too! #KMaus10 LexBartlett3:01pm via UberTwitter RT @meretajma: It's a very human thing to ask for advice#KMAus10 helmitch3:01pm via Mobile Web #kmaus10 answers to questions are usually in people's heads. Tacit - faster, just have to make it easy + visible hollingsworth3:00pm via web Enjoying the #KMAus10 tweets thanks for sharing everyone! /cc @DeltaKnowledge @kdelarue @corza @stangarfield @mlambert@metaphorage @marigo miladyred3:00pm via Seesmic Web Tapping into the innate desire of people to help each other as a knowledge source #kmaus10 metaphorage3:00pm via Twitter for iPhone Siew Hoong Aw #KMaus10 15% of value from discussion, 85% from discussion. 80% of cost from knowledgebase (systems) only 20% discussion meretajma3:00pm via web It's a very human thing to ask for advice #KMAus10 LexBartlett2:59pm via UberTwitter RT @meretajma: Ask, Learn, Share: framework for Shell's knowledge sharing successes #KMAus10 marigo2:59pm via Twitter for iPhone RT @lukegrange: Knowledge Management is more about peoples behaviour than the systems that manage it #kmaus10 p0lygl0tt2:59pm via Twitter for iPhone #kmaus10 It is a very human thing to "call a friend" rather than querying a KM system. kdelarue2:59pm via dabr 80/20 between K base and discussion forum - inverse relationship between value & cost. #kmaus10 miladyred2:59pm via Seesmic Web @kdelarue agree, really think the KS is a great term #kmaus10 helmitch2:59pm via Mobile Web #kmaus10 fantastic demonstration of ROI - discussion forums vs knowledge base. Value vs costs - forums win.
  • 15. miladyred2:58pm via Seesmic Web 15% of the value gained from knowledge base 85% from the discussion. Costs are the other way round 85% from knowledge base #kmaus10 kdelarue2:57pm via dabr In fact, I think that slide has given me an epiphany. I am starting to feel that KS is a much better term to use than KM. #kmaus10 DeltaKnowledge2:57pm via TweetDeck 11 years for a KM tool is very good. Many get spoken about even after they have died out or been replaced. #KMaus10 DeltaKnowledge2:56pm via TweetDeck Global discussion forums (SIGN) allow knowledge to span more than just local Emails. Been around 11 years and is very successful. #KMaus10 helmitch2:56pm via Mobile Web #kmaus10 ROCK program - Retention of Critical Knowledge - esp of senior knowledge-holders miladyred2:56pm via Seesmic Web ROCK - Retention of Critical Knowledge program - god isn't that a marketers dream #kmaus10. Great branding of the programme markjburnard2:55pm via TweetDeck Why did the blogs not have great success? Would love to know - have to ask later. #kmaus10 DeltaKnowledge2:55pm via TweetDeck Its is important to provide ways for people to share knowledge, ideas, etc without it being able to limit their career prospects#KMaus10 kdelarue2:54pm via dabr Just after tweeting this, I see that Ash has "KS" on his slide. I wonder if it will become common? > @helmitch #kmaus10 michellelamb2:54pm via HootSuite RT @corza: RT @BigDavieB: ASH says the person who points the way is as valuable as the guru on top of the mountain #KMAus10 michellelamb2:54pm via HootSuite i saw Ash -Siew Hoong Aw #KMaus10 in KM Asia last year, he is consistently upbeat and making lots of uncommon sense :) you go boy
  • 16. meretajma2:54pm via web @kdelarue KS much more collaborative :) #KMAus10 miladyred2:53pm via Seesmic Web Love the message of educating people what to use when - help them meet their needs rather than impose solutions #kmaus10 helmitch2:53pm via Mobile Web #kmaus10 "relentless coaching / support" for k-sharing. Funny about that - why doesn't it come naturally? lukegrange2:53pm via TweetDeck Low tech - High touch is a super KM approach/expression and I'm making a big sign with this for my office wall #kmaus10 corza2:52pm via TweetDeck RT @BigDavieB: ASH says the person who points the way is as valuable as the guru on top of the mountain #KMAus10 metaphorage2:52pm via Twitter for iPhone Siew Hoong Aw #KMaus10 directly ask individuals "what can you do in your environment to make a difference?" DeltaKnowledge2:52pm via TweetDeck #KMaus10 Love the relentless approach to Coaching and Supporting the Knowledge Sharing team. metaphorage2:51pm via Twitter for iPhone Siew Hoong Aw #KMaus10 highly interdependent program of initiatives including "hearts & minds" campaign. Provocative challenges to improve helmitch2:51pm via Mobile Web .@kdelarue Yes you can say KS, I know what you mean ;-)#kmaus10 jessicacarlin2:50pm via Mobile Web Low tech high touch #kmaus10 helmitch2:50pm via Mobile Web #kmaus10 their CEO is a strong supporter of knowledge sharing. *Very* important - this sets the tone for the organisation. miladyred2:50pm via Seesmic Web
  • 17. Hmmm, am going to test if I get a better response from my exec by changing my language. Will KS overcome latent resistance to KM? #kmaus10 michellelamb2:50pm via Seesmic Web RT @miladyred: "Ask, Learn, Share". Great approach to acitivites#kmaus10 kdelarue2:49pm via dabr #kmaus10 Shell's Knowledge Sharing program (can I say "KS"?) is both bottom-up *and* top-down. #kmaus10 DeltaKnowledge2:49pm via TweetDeck Siew Hoong Aw #KMaus10 knowledge management at Shell Global Services lukegrange2:49pm via TweetDeck Shell prefer to call Knowledge Management; Knowledge Sharing instead and summarise it as Ask/Learn/Share #kmaus10 miladyred2:48pm via Seesmic Web "Ask, Learn, Share". Great approach to acitivites #kmaus10 meretajma2:48pm via web Ask, Learn, Share: framework for Shell's knowledge sharing successes #KMAus10 markjburnard2:48pm via TweetDeck I would say, also share DURING - real time knowledge sharing, mid-project. If possible. #kmaus10 metaphorage2:48pm via Twitter for iPhone Siew Hoong Aw #KMaus10 key strapline: Ask (first), Learn, Share. DaveyMelbLocale 2:47pm via TweetDeck I'm having a bit of a mind spin going from the philosophically unknown to the hyper capitalist. #kmaus10
  • 18. michellelamb2:46pm via HootSuite RT @helmitch: #kmaus10 sharing is human People decide what they share. In organisations, need to find, change+embed ways for people to share lukegrange2:46pm via TweetDeck I'm not hearing as much about Decision Support Systems as I thought I would at #KMaus10 kdelarue2:46pm via dabr Shifts focus from talk to action; removes confusion with Info Management and gets away from seeing "Management" as control. #kmaus10 miladyred2:46pm via Seesmic Web Am finding ASH a great post lunch speaker, really inspirational in terms of being achieve organisation cultural changes #kmaus10 metaphorage2:46pm via Twitter for iPhone Siew Hoong Aw #KMaus10 the hero is not the guru, but the person applying the knowledge. Reducing reinvention through sharing. meretajma2:45pm via web Shell's KM challenge: "change the guru in the mountain" to a knowledge enabler through knowledge sharing #KMAus10 helmitch2:45pm via Mobile Web #kmaus10 sharing is human. People decide what they share. In organisations, need to find, change + embed ways for people to share. metaphorage2:44pm via Twitter for iPhone Siew Hoong Aw #KMaus10 call their program knowledge sharing rather than KM as about the flow more than the content. Value from deployment. BigDavieB2:44pm via Twitterrific ASH is a great speaker to wake everyone up from post lunch daze - energetic & candid. Cracked us up, smiles all round #KMAus10 miladyred2:44pm via Seesmic Web Really like the organisation focus shift from managing the information to sharing it #kmaus10 Really concentrates it on the people lukegrange2:43pm via TweetDeck Knowledge management is more about peoples behaviour than the systems that manage it #kmaus10
  • 19. markjburnard2:43pm via TweetDeck This guy is good :) #kmaus10 p0lygl0tt2:43pm via Twitter for iPhone #kmaus10 Sharing is a human behaviour and is not focused on tools (though tools are very helpful). meretajma2:42pm via web @BigDavieB good point. Will start putting a list together where applicable. #KMAus10 metaphorage2:42pm via Twitter for iPhone Siew Hoong Aw #KMaus10 key focus areas crew changes and "grow East" -shift towards China driving knowledge transfer demands jessicacarlin2:41pm via Mobile Web Knowledge is a wonderful thing #kmaus10 meretajma2:41pm via web Kudos to Ash from Shell- managed to do a wonderful job of continuing his presentation despite technical diff #KMAus10 markjburnard2:40pm via TweetDeck The real assets are the people, and what's in their minds. Loving it. #kmaus10 elmibester2:40pm via Twitterrific RT @BigDavieB: It would be helpful to have the speakers Twitter names in the schedule so that we can give them cred when due#KMAus10 metaphorage2:40pm via Twitter for iPhone Siew Hoong Aw (Shell Malaysia) #KMaus10 Shell Global Solutions- knowledge sharing journey - not story as continuing... miladyred2:39pm via Seesmic Web Great speaking manner from Ash from Shell Global Solutions, has really engaged the crowd #kmaus10 BigDavieB2:39pm via Twitterrific It would be helpful to have the speakers Twitter names in the schedule so that we can give them cred when due #KMAus10 markjburnard2:38pm via TweetDeck
  • 20. So I'm thinking that powerpoint is an enemy of KM not just coz of the dumbing down, but coz u r not looking at the person's FACE#kmaus10 kdelarue2:38pm via dabr Ash from Shell Global Solutions, Malaysia on now at #kmaus10. Very likable speaker already! EzyForexTrading2:37pm via HootSuite Have you asked what your doing today? Will your organisation remember tomorrow #KMAus10 markjburnard2:37pm via TweetDeck Love it when the slides fail coz u have to look at the SPEAKER (revolutionary) #kmaus10 markjburnard2:36pm via TweetDeck #kmaus10 "The best known solution every time" - what a slogan, very provocative :) meretajma2:36pm via web @markjburnard appreciate the honest assessments. Helps us to all do better in the future :) #KMAus10 LexBartlett2:35pm via UberTwitter RT @meretajma: tools good in themselves, but they can't make a change for the better in KM all on their own #KMAus10 markjburnard2:34pm via TweetDeck @miladyred, I think it will get there but it will take time. Some social networks are starting to attempt this, but privacy fears..#kmaus10 BigDavieB2:32pm via Twitterrific Don't just tell me what is - tell me what is possible! Arthur Shelley's advice to his students #KMAus10 miladyred2:32pm via Seesmic Web @markjburnard would think that we'd also see this in public tagging #kmaus10 communities generating content markjburnard2:31pm via TweetDeck To facilitate this in a corporate context... wikis? blogs? not just peer reviewed publications made searchable. #kmaus10 BigDavieB2:30pm via Twitterrific Storytelling, apprenticeship and community mentoring formed knowledge management long before information systems#KMAus10 markjburnard2:30pm via TweetDeck
  • 21. Hence the power of books like "to kill a mockingbird" etc etc etc#kmaus10 (nothing new here) DeltaKnowledge2:29pm via TweetDeck We spent a lot of time trying to define our terms so we can do what we do. These need to be challenged so it can be qualified#kmaus10 miladyred2:29pm via TweetDeck RT @lukegrange: The value of publication is that it tests an idea#kmaus10 markjburnard2:29pm via TweetDeck Facts communicated as part of a story are more powerful than facts in isolation becasue of the learning context/story provided. IMO #kmaus10 miladyred2:26pm via Seesmic Web Interesting tweak on publish or perish for KM #kmaus10 - we need value propositions to allow us to overcome corporate taboos Curry082:23pm via TweetDeck RT @lukegrange: A curator is a content specialist who understands the content as opposed to a librarian who knows where to find it. #kmaus10 p0lygl0tt2:23pm via Twitter for iPhone #kmaus10 Effective KM must provide archiving at point of creation not just at PIR stage. It can and should be separate from IT! meretajma2:23pm via web Nothing better than a good pun in the afternoon. Thanks @metaphorage #KMAus10 DaveyMelbLocale 2:22pm via TweetDeck This is not useful. The thesis should throw everything into a provisional state. However he seems to suggest some certainty.#kmaus10
  • 22. awmitchell2:21pm via dabr Enjoying your tweets from #kmaus10 (eg knowledge curators). Keep it up! DeltaKnowledge2:20pm via TweetDeck Some resources: Sheer Curation; Information Design; Beckstrom's Law (the networks value) << Google these#kmaus10 markjburnard2:20pm via TweetDeck #kmaus10 Love the idea of calpturing the info at time of creation ie mid-project, mid-flight, rather than at the end, trying to remember miladyred2:18pm via Seesmic Web Is this more about rebranding KM as an industry? Curator is a very different word emotively to manager #kmaus10 metaphorage2:18pm via Twitter for iPhone Philipp Hoffman #KMaus10 T Rex is a metaphorfor knowledge management. Historical representation of what was built from interpreting data BigDavieB2:18pm via Twitterrific Knowledge is the synthesis of information through iteration and interaction. Glentworth at #KMAus10 DeltaKnowledge2:17pm via TweetDeck I argue the proliferation of IT experts in KM is b/c that's what Orgs are asking for. HR managers cant put a curator "in a box"#kmaus10 p0lygl0tt2:16pm via Twitter for iPhone #kmaus10 KM is not merely about normalising the universe and about metadata madness. We need content specialists with buy-in! Yes! markjburnard2:16pm via TweetDeck #kmaus10 Hearing a journey here but it's not trailblazing DeltaKnowledge2:16pm via TweetDeck Philipp Hoffman on KM approaches and Pitfalls. #kmaus10 We need more Curators in KM. More Deep Experts miladyred2:15pm via Seesmic Web @markjburnard Couldn't agree more, is part of why we need that fundamental change that Jerry Ash was discussing #kmaus10 markjburnard2:14pm via TweetDeck
  • 23. So to turn the knowledge workers into actors requires what catalyst? Need more than I'm getting here... #kmaus10 metaphorage2:13pm via Twitter for iPhone Philipp Hoffman #KMaus10 role of the curators is to provide knowledge and insights to the organisation to hel decision making. miladyred2:13pm via TweetDeck RT @lukegrange: A curator is a content specialist who understands the content as opposed to a librarian who knows where to find it. #kmaus10 markjburnard2:12pm via TweetDeck ie they do not interrogate databases or search textbooks.#kmaus10 helmitch2:12pm via Mobile Web #kmaus10 relating knowledge curators to catastophes like the oil spill. Who do u contact? People or database? kdelarue2:11pm via dabr "A curator is a content specialist who communicates their knowledge and knows their audience." #kmaus10 (That's what I spent 8 years doing!) lukegrange2:11pm via TweetDeck A curator is a content specialist who understands the content as opposed to a librarian who knows where to find it. #kmaus10 metaphorage2:11pm via Twitter for iPhone Philipp Hoffman (Glentworth) #KMaus10 at the moment a risk becomes an incident, people go to people not to databases(eg Gulf oil spill). markjburnard2:11pm via TweetDeck Good poiint. In a crisis, people ask other people what to do until they find someone who has been there before #kmaus10 meretajma2:10pm via Seesmic Web RT @miladyred: Knowledge is synthesised from Information by the acts of iteration and interaction over and over again#kmaus10 p0lygl0tt2:10pm via Seesmic Web RT @miladyred: Processes and systems are merely enablers for interaction between people. YES! #kmaus10 metaphorage2:09pm via Twitter for iPhone Philipp Hoffman (Glentworth) #KMaus10 discussing the need to synthesize and apply knowledge to create value.
  • 24. helmitch2:08pm via Mobile Web #kmaus10 where are the knowledge curators? Custodians cf curators. Curators synthesise and present it back. meretajma2:08pm via web Glentworth presentation showing what a good sponsor presentation should be #KMAus10 kdelarue2:08pm via dabr The thing missing from KM is a curatorial approach. #kmaus10 webdynamo2:06pm via Twitter for iPhone Great talk on KM by Glentworth #kmaus10 miladyred2:06pm via Seesmic Web Knowledge is synthesised from Information by the acts of iteration and interaction over and over again #kmaus10 DaveyMelbLocale 2:06pm via TweetDeck Sigh. Well yes. But that is the issue with KM. Knowledge is always provisional. And management is systematic. I am so not agreeing#kmaus10 helmitch2:05pm via Mobile Web #kmaus10 KM constantly evolving. Knowledge is a moving target. IT and systems can't (+ shouldn't) keep up. markjburnard2:05pm via TweetDeck So the scope for KM in an organisation is determined by.... (business need, one would think) as you can't capture the universe. #kmaus10 miladyred2:04pm via Seesmic Web Fascinating word clouds from the evolution of the wikipedia KM article, rise of technology, information and organisation key words#kmaus10
  • 25. kdelarue2:04pm via dabr KM is not = a series of IM projects, it's not a point solution, and KM is evolving. #kmaus10 I don't find this at all provocative so far. meretajma2:04pm via web tools good in themselves, but they can't make a change for the better in KM all on their own #KMAus10 miladyred2:02pm via Seesmic Web Providing solutions is not the same as developing a culture#kmaus10. Find this point particularly important when communicating to execs markjburnard1:59pm via TweetDeck #kmaus10. Can u have knowledge before u act on it? Yes, but then it becomes experiential knowledge (suggestion) miladyred1:58pm via Twitterrific RT @BigDavieB: Data becomes information when put into context. It becomes knowledge when put into action. Glentworth at#KMAus10 DaveyMelbLocale 1:58pm via TweetDeck Desiring free agency is not the same as being a free agent#kmaus10 kdelarue1:58pm via dabr Or was that "Phillip"? Seems more likely, in which case there's a typo in the #kmaus10 program. BigDavieB1:57pm via Twitterrific Data becomes information when put into context. It becomes knowledge when put into action. Glentworth at #KMAus10 markjburnard1:56pm via TweetDeck
  • 26. #kmaus10 - information => knowledge when you know how to use that information effectively... (top of head) Or perhaps when u have used it. miladyred1:56pm via Seesmic Web Processes and systems are merely enablers for interaction between people. YES! #kmaus10 lukegrange1:55pm via Twitterrific Too often we look for turnkey solutions to Knowledge Management #kmaus10 miladyred1:55pm via Seesmic Web Loving the point that passive information is not knowledge.#kmaus10 We as KM professionals cannot be passive in our practices. kdelarue1:54pm via dabr Philipp Hoffman is now setting out to provoke us at #kmaus10 p0lygl0tt1:53pm via Twitter for iPhone #kmaus10 At what point does information become knowledge? lukegrange1:51pm via Twitterrific The conflict of the hierarchy we live in reduces our contributory value #KMaus10 miladyred1:51pm via Seesmic Web Great point, does the conflicts we face in delivering our services get in the way of the value we can bring? #kmaus10 miladyred1:48pm via Seesmic Web Okay big thumbs up to the caterers, great risotto. #kmaus10 Now to refocus on the afternoon sessions meretajma1:44pm via Twitterrific RT @lukegrange: For anyone serious about retaining Intellectual Capital with an ageing work force I have an approach to share with you, contact me #kmaus10 boffin661:29pm via HootSuite RT @michellelamb: #kmaus10 those who share get more than they give - jerry ash ausben1:10pm via TweetDeck RT @hwakelam: re #kmaus10 R&D Rob and duplicate, love it , think imitation is merely incremental improvement in disguise... originality is a myth. lukegrange12:47pm via Twitterrific
  • 27. For anyone serious about retaining Intellectual Capital with an ageing work force I have an approach to share with you, contact me #kmaus10 miladyred12:47pm via Seesmic Web Is always interesting to contemplate the importance of message delivery being equal to message content #kmaus10 p0lygl0tt12:39pm via Twitter for iPhone #kmaus10 unexpected knowledge sharing around nuclear technology corza12:38pm via Twitter for iPhone RT @metaphorage: #KMaus10 asking questions is often more productive way to find robust solutions than looking for answers. metaphorage12:38pm via Twitter for iPhone Over 200 tweets gone out for #kmaus10 already for first sessions, day 1. THANKS for sharing folks! Search the tag to get the buzz! michellelamb12:35pm via HootSuite RT @katecrawshaw: Sad I am not there! #KMAus10 we will keep you informed :) katecrawshaw12:34pm via TweetDeck Sad I am not there! #KMAus10 meretajma12:33pm via web enjoying the dialogue re: best presentation formats being generated from #KMAus10 kdelarue12:28pm via dabr @zaana ... although either beats the time I saw a guy actually put a Word document on screen for his presentation... #kmaus10 meretajma12:27pm via TweetDeck RT @hwakelam: re #kmaus10 R&D Rob and duplicate, love it , think imitation is merely incremental improvement in disguise... originality is a myth. hwakelam12:27pm via TweetDeck re #kmaus10 R&D Rob and duplicate, love it , think imitation is merely incremental improvement in disguise... originality is a myth. meretajma12:26pm via Mobile Web RT @helmitch: #kmaus10 @corza says we can share our KM stuff on knowledgebucket.wik.is
  • 28. zaana12:26pm via yoono @kdelarue yes but most of their slides are still onerous with too much info! I like a clean fun preso backed up by good paper#kmaus10 kdelarue12:24pm via dabr @zaana True - academic confs have been doing it for years.#kmaus10 metaphorage12:24pm via Twitter for iPhone #KMaus10 asking questions is often more productive way to find robust solutions than looking for answers. kdelarue12:19pm via dabr @meretajma Given the slide detail, maybe speakers should produce 2 docs - slides + supporting info. #kmaus10 michellelamb12:17pm via HootSuite RT @kdelarue: warned slides wld have detail, Maybe conf speakers should produce 2 docs - slides + info. 1 for take away 1 for pres #kmaus10 zaana12:17pm via yoono @kdelarue thats why I like conferences with papers -allow the paper to speak in its language & preso to support paper for more info #kmaus10 meretajma12:17pm via web @kdelarue good point. #KMAus10 metaphorage12:16pm via Twitter for iPhone Scientific "ownership" of research outcomes by individuals can get in the way of sharing knowledge. #KMaus10 kdelarue12:15pm via dabr He warned us slides would have detail, but it's there so we get a copy. Maybe conf speakers should produce 2 docs - slides + info.#kmaus10 meretajma12:14pm via web RT @kdelarue R&D = "Rob and Duplicate". #newdefinitions#kmaus10 (Thanks to #michellelamb.) >guessing Rob is about to become v. popular! metaphorage12:10pm via Twitter for iPhone Interactive conversation expertly facitated by @michelllamb & @corza #KMaus10 mindmap generated as we went- cool! miladyred12:06pm via dabr
  • 29. RT @kdelarue: After our interactive session, now the next preso. This from ANSTO - but we have been asked to *not* publicly tweet the content #kmaus10 kdelarue12:04pm via dabr After our interactive session, now the next preso. This from ANSTO - but we have been asked to *not* publicly tweet the content #kmaus10 DaveyMelbLocale 12:03pm via TweetDeck Is torn #kmaus10 helmitch12:02pm via Mobile Web #kmaus10 session now - connecting KM with business strategy + ops - Ansto DaveyMelbLocale 12:00pm via TweetDeck Hot lunch at #kmaus10 kdelarue12:00pm via dabr R&D = "Rob and Duplicate". #newdefinitions #kmaus10 (Thanks to #michellelamb.) allisonhornery12:00pm via TweetDeck
  • 30. RT @p0lygl0tt: #kmaus10 R&D = rob and duplicate <- lol p0lygl0tt11:59am via Twitter for iPhone #kmaus10 R&D = rob and duplicate miladyred11:58am via TweetDeck RT @lukegrange: KM success is about overcoming Information fear and judgement #KMaus10 miladyred11:57am via Seesmic Web Is just fascinating listening to the similar situations and the wealth of different outcomes achieved through collaboration#kmaus10 lukegrange11:56am via TweetDeck KM success is about overcoming Information fear and judgement#KMaus10 p0lygl0tt11:55am via HootSuite RT @michellelamb: #kmaus10 those who share get more than they give - jerry ash p0lygl0tt11:52am via Twitter for iPhone #kmaus10 Expect the unexpected in collaboration LexBartlett11:50am via UberTwitter Everyone sharing - COLLABORATING - their ideas and learnings.#KMaus10 LexBartlett11:44am via UberTwitter Everyone collaborating in the interactive session at #KMaus10 :-)http://tweetphoto.com/33931739 michellelamb11:42am via HootSuite RT @knowablekate: free place at #KMAus10 - tell me quickly if you can use it michellelamb11:42am via HootSuite RT @kdelarue: Trust! #kmaus10 so many things come down to trust michellelamb11:42am via HootSuite #kmaus10 those who share get more than they give - jerry ash michellelamb11:42am via HootSuite RT @miladyred: How do we take it up as opportunity rather than continuing to do KM by stealth or in a limited way #kmaus10
  • 31. michellelamb11:42am via HootSuite #kmaus10 strategicly kmers are in the right place at the right time to make a diff to the mgmnt model equation miladyred11:41am via Seesmic Web Loving the conversation about self regulating communities. No formal rules but the culture of the org creates the behaviours#kmaus10 LexBartlett11:34am via UberTwitter Anecdote circles on collaboration at #KMaus10http://tweetphoto.com/33930287 LexBartlett11:28am via UberTwitter RT @meretajma: Superstars @corza and @michellelambworking their interactive magic at #KMAus10 johnw3lls11:27am via dabr RT @kdelarue: Now @corza & @michellelamb are on at#kmaus10. Talking about Anecdote Circles (FYI @unorder!) meretajma11:22am via Echofon Superstars @corza and @michellelamb working their interactive magic at #KMAus10 LexBartlett11:20am via UberTwitter Everyone collaborating: when have you felt inspired or disappointed about collaboration? #KMaus10 BigDavieB11:20am via Twitterrific Storytelling is in our nature. Anecdote circles at #KMAus10 lukegrange11:19am via TweetDeck You can't think to much about such value RT @DaveyMelb: Am thinking as I often do too much about the strength of weak ties#kmaus10 LexBartlett11:19am via UberTwitter Conversation maps at #KMaus10 p0lygl0tt11:18am via Twitter for iPhone #kmaus10 'Storytelling is in our nature but many of us have lost the art of telling stories or listening to them' miladyred11:17am via Seesmic Web Underestimation of power of narrative in orgs - anecdote circles a chance for us to practice our listening/sharing techniques#kmaus10
  • 32. kdelarue11:16am via dabr Now @corza & @michellelamb are on at #kmaus10. Talking about Anecdote Circles (FYI @unorder!) p0lygl0tt11:15am via Twitter for iPhone #kmaus10 collaborating around collaboration sounds like a good sensible idea LexBartlett11:15am via UberTwitter Collaboration Anecdote Circles at #KMaus10 helmitch11:15am via Mobile Web #kmaus10 @corza says we can share our KM stuff on knowledgebucket.wik.is miladyred11:14am via Seesmic Web @corza and @michellelamb about to kick off their intereactive session #kmaus10 DaveyMelbLocale 11:13am via TweetDeck Am thinking as I often do too much about the strength of weak ties#kmaus10 LexBartlett11:13am via UberTwitter Parsons Brinckerhoff: new position all advertised through#socialmedia! #KMaus10 helmitch11:12am via Mobile Web .@corza and @michellelamb take the stage at #kmaus10 LexBartlett11:12am via UberTwitter Cory Banks and Michelle Lambert are up at #KMaus10 p0lygl0tt11:10am via Twitter for iPhone
  • 33. 'What do you now know that you wished you would've known at the outset?' KM realisation. #kmaus10 DaveyMelbLocale 11:09am via TweetDeck Doh have just found the #kmaus10 hash tag allisonhornery10:37am via TweetDeck @helmitch Interested in ARUPs 3 CoP roles - difference betn leader + sponsor? #kmaus10 LexBartlett10:36am via UberTwitter RT @miladyred: Our ultimate focus should be people. If we forget that, all the enablers in the world won't help. #kmaus10 miladyred10:36am via Seesmic for iPhone RT @DeltaKnowledge: Over-reliance on individuals is something you need to address early and well - ARUP #kmaus10 hugely important LexBartlett10:35am via UberTwitter RT @meretajma: Scary fact: 26% of a major gov dept to retire in next 5 years. Arup helping to reduce potential tacit knowledge loss #KMAus10 DeltaKnowledge10:32am via TweetDeck Over-reliance on individuals is something you need to address early and well - ARUP #kmaus10 DeltaKnowledge10:31am via TweetDeck How does ARUP handle new "non-KM" managers? We have a “No Dickheads” policy and it plays a large part in our recruitment#kmaus10 < Love it! kdelarue10:30am via dabr Arup has a "no dickheads" employment policy. #kmaus10 (I hope no-one finds that language offensive...) helmitch10:29am via Mobile Web
  • 34. #kmaus10 CoP roles in Arup: leader, sponsor, facilitator corza10:27am via web Well done Stephen Davie @ #kmaus10. First time presenter. Did a great job in sharing ARUPs experience with KM. Will have to connect. miladyred10:27am via Seesmic for iPhone Our ultimate focus should be people. If we forget that, all the enablers in the world won't help. #kmaus10 helmitch10:26am via Mobile Web #kmaus10 great session by Stephen from Arup kdelarue10:25am via dabr Possibly preaching to the converted here - technology is only an enabler, KM is about culture & behaviours. #kmaus10 DeltaKnowledge10:25am via TweetDeck We all know the technology is vital, but it is only an enabler. We all know that but do we walk the talk? #kmaus10 DeltaKnowledge10:24am via TweetDeck RT @helmitch: #kmaus10 KM+KS needs to be embedded in the org + the way u work - faster benefits realisation < Couldn't agree more! DeltaKnowledge10:23am via TweetDeck @meretajma People talk $ incentives if asked but often it is other types of motivation that actually brings +ve results. #KMAus10 kdelarue10:22am via dabr Instead of justifying investment in KM, we should be asking organisations to justify *not* taking action on knowledge risk.#kmaus10 helmitch10:22am via Mobile Web #kmaus10 KM+KS needs to be embedded in the org + the way u work - faster benefits realisation metaphorage10:22am via Twitter for iPhone Stephen Davie #KMaus10 lack of time is one of the commonly perceived barriers to contributing to the k sharing- only 1 side of equation. DeltaKnowledge10:22am via TweetDeck ARUP Collab Audit shows Lack of trust & time, fear losing control & silo culture are significant barriers << Sounds familiar#kmaus10
  • 35. miladyred10:22am via Seesmic for iPhone RTA workforce demographics common across public service. Massive public sector risk for knowledge loss. Huge opportunity for KM #kmaus10 meretajma10:21am via Echofon What are the incentives for people to get involved in KM? Major question in internal Arup study on KM #KMAus10 rossdawson10:21am via TweetDeck @miladyred cool - thanks for letting me know - yes the reputation economy is coming! #kmaus10 DeltaKnowledge10:20am via TweetDeck Love the way ARUP looks not only at their own KM issue, but those of their clients as well #kmaus10 kdelarue10:20am via dabr Re RTA in NSW: 1,800 engineers retire each year in NSW, but only 900 graduate. This is Knowledge Risk. How can you *not* do KM? #kmaus10 metaphorage10:19am via Twitter for iPhone Stephen Davie #KMaus10 knowledge and it's management is fundamental to our organisational performance and success. meretajma10:19am via Echofon Scary fact: 26% of a major gov dept to retire in next 5 years. Arup helping to reduce potential tacit knowledge loss #KMAus10 DeltaKnowledge10:18am via TweetDeck 26% of the NSW RTA will retire in the next 5 years! #KM to the rescue! Hope they get over their "busyness" & start mentoring#kmaus10 miladyred10:16am via Seesmic Web @rossdawson Stephen Davie from Arup, company has similar thinking in terms of trust #kmaus10 meretajma10:14am via Echofon Arup now using their own successes to help clients embrace KM#KMAus10 miladyred10:13am via Seesmic Web Socialisation creates comfort, comfort builds areas of trust, allowing greater sharing and collaboration and long term returns#kmaus10 metaphorage10:13am via Twitter for iPhone
  • 36. Stephen Davie #KMaus10 explaining insights. How knowledge and learnings are captured, validated and shared/made searchable. Powerful! meretajma10:13am via Twitter for iPhone RT @metaphorage: Stephen Davie #KMaus10 "skills networks" (like COPs), stimulate creative minds. Allow cross boundary exchanges generating positive outcomes. miladyred10:11am via Seesmic Web Is still indicative fear that "social" aspects of media will create loss of productivity rather than creative space #kmaus10 lukegrange10:10am via Mobile Web RT @helmitch: #kmaus10 Arup run 'knowledge harvests' post-project, lessons learned, conversation about what wld u change, etc miladyred10:10am via Seesmic Web Hmmm interesting, "forums must have genuine business benefit" - how do you know where the idea will come from?#kmaus10 meretajma10:10am via Echofon Forums must be kept for genuine business benefit not just a 'gossip shop' #KMAus10 metaphorage10:09am via Twitter for iPhone Stephen Davie #KMaus10 "skills networks" (like COPs), stimulate creative minds. Allow cross boundary exchanges generating positive outcomes. miladyred10:08am via Seesmic Web An environment of creativity allows people to combine skills for competitive advantage and also self edit and review #kmaus10 helmitch10:08am via Mobile Web #kmaus10 Arup run 'knowledge harvests' post-project, lessons learned, conversation about what wld u change, etc meretajma10:08am via Seesmic Web RT @miladyred: "How do you know the knowledge you receive is valuable" leads into @rossdawson 's thinking on modern era trust economies #kmaus10 DeltaKnowledge10:08am via TweetDeck When discussing lessons learnt, always avoid words like Mistakes or Stuff-ups. #KMAus10 << Simple but easy to forget kdelarue10:07am via TweetDeck
  • 37. RT @DeltaKnowledge: KM fits well with a company vision like that. If making $ is the only goal then stop mucking around and go grow poppies! #KMAus10 LexBartlett10:06am via UberTwitter RT @meretajma: Organic knowledge sharing now enhanced through technology for maximum biz and staff benefit within Arup#KMAus10 DeltaKnowledge10:06am via TweetDeck Steve is a member of about 5 networks. He contributes to 1 or 2 & is a lurker in the others for peripheral awareness. Lurking is OK#KMAus10 miladyred10:04am via Seesmic Web "How do you know the knowledge you receive is valuable" leads into @rossdawson 's thinking on modern era trust economies#kmaus10 corza10:04am via web Good stuff @ #kmaus10. Gr8 hearing about free agent perrspective of Jerry Ash (taylorism #fail). Now hearing from Stephen Davie from ARUP. lukegrange10:04am via TweetDeck Skills Networks is how ARUP refers to Communities of Practice#KMaus10 DeltaKnowledge10:03am via TweetDeck A lot of the KM value for Arup comes from their Skills Networks (Communities of Practice) #KMAus10 kdelarue10:03am via dabr Arup - an organisation based on a philosophy. The Danish founder, Ove Arup, worked with Jørn Utzon on the Sydney Opera House. #kmaus10 miladyred10:02am via TweetDeck RT @DeltaKnowledge: KM fits well with a company vision like that. If making $ is the only goal then stop mucking around and go grow poppies! #KMAus10 lukegrange10:02am via Seesmic Web RT @miladyred: Different perspectives are brilliant particularly within a shared context. #kmaus10 kdelarue10:00am via dabr RT @knowablekate: free place at #KMAus10 - tell me quickly if you can use it DeltaKnowledge10:00am via TweetDeck KM fits well with a company vision like that. If making $ is the only goal then stop mucking around and go grow poppies! #KMAus10
  • 38. LexBartlett9:59am via UberTwitter RT @miladyred: Different perspectives are brilliant particularly within a shared context. #kmaus10 knowablekate9:58am via web free place at #KMAus10 - tell me quickly if you can use it lukegrange9:58am via TweetDeck Employer strategy RT @meretajma: #KMAus10 just don't call them free agents. Associates, stakeholders a better fit- Jerry Ash miladyred9:58am via Seesmic Web Different perspectives are brilliant particularly within a shared context. #kmaus10 LexBartlett9:58am via UberTwitter RT @meretajma: Stephen Davie from Arup up now. Company owned in trust by staff- fosters a collaborative KM culture#KMAus10 miladyred9:57am via Seesmic Web "Networking the minds of our individuals" sounds very matrix. There is no spoon #kmaus10 meretajma9:57am via Echofon Stephen Davie from Arup up now. Company owned in trust by staff- fosters a collaborative KM culture #KMAus10 DeltaKnowledge9:57am via TweetDeck ARUP founded by Sir Ove Arup (1895 – 1988) in 1946: Philsopher turned Engineer - Sounds like an interesting guy #KMAus10 DeltaKnowledge9:55am via TweetDeck Steve Davie from ARUP now at #KMAus10 LexBartlett9:55am via UberTwitter RT @helmitch: #kmaus10 much food for thought here. Insights and ideas in a different mgt model, based on joint value, mutual goals. miladyred9:54am via Mobile Web RT @helmitch: #kmaus10 so much food for thought here. Insights and ideas in a different mgt model, based on joint value, mutual goals. LexBartlett9:53am via UberTwitter RT @meretajma: #KMAus10 just don't call them free agents. Associates, stakeholders a better fit- Jerry Ash
  • 39. helmitch9:53am via Mobile Web #kmaus10 so much food for thought here. Insights and ideas in a different mgt model, based on joint value, mutual goals. lukegrange9:52am via TweetDeck RT @DeltaKnowledge: Create an environment of trust when Free Agents are encouraged to collaborate & add/create value. Trust is critical & so integrity #KMAus10 meretajma9:51am via Echofon #KMAus10 just don't call them free agents. Associates, stakeholders a better fit- Jerry Ash knowablekate9:51am via web #KMAus10 - I have (unexpectedly) one free place for KM Australia - tell me the name of someone you know will take it and I'll advise Sophia DeltaKnowledge9:51am via TweetDeck Don’t give people tight Position Descriptions. Give them objectives and freedom to do their job. #KMAus10 miladyred9:51am via Seesmic Web Trust people to participate, to perform and reward accordingly. Choose the right language to involve rather than isolate#kmaus10 DeltaKnowledge9:51am via TweetDeck Don’t call these people Free Agents. Call them partners, or “Stakeholders”. #KMAus10 Geoff_Barbaro9:50am via Echofon RT @meretajma: #KMAus10 stockmarket rewards companies for not hiring and keeping costs down...people finish last- Jerry Ash LexBartlett9:50am via UberTwitter RT @meretajma: Being a free agent can scare some, it doesn't have to mean being alone- free agents working together creates success #KMAus10 DeltaKnowledge9:49am via TweetDeck Capt Picard looking down on industrial man knowing they will figure it out one day #KMAus10 DeltaKnowledge9:49am via TweetDeck The Free Agency concept reminds me of the moneyless economy of Star Trek. #KMAus10 Geoff_Barbaro9:49am via web
  • 40. @CommAmmo also a KM conf on in Australia now - #KMAus10 DeltaKnowledge9:48am via TweetDeck Create an environment of trust when Free Agents are encouraged to collaborate & add/create value. Trust is critical & so integrity#KMAus10 LexBartlett9:46am via UberTwitter RT @kdelarue: We need to change the employee/employer model to one of equal status - we need trust to work together.#kmaus10 meretajma9:46am via Echofon Free agent phenomenon good for KM- independant, but dependant, different and shared goals. Wanting to work for/with each other #KMAus10 metaphorage9:46am via Twitter for iPhone Jerry Ash #KMaus10 assume everyone is a free agent AND that this is a good thing for knowledge sharing DeltaKnowledge9:46am via TweetDeck How much more can we achieve when we are all independent and interdependent? Different skills, Maximum team efficiency#KMAus10 kdelarue9:46am via dabr "We are all equal, but with different knowledge capital to bring to the table." - Jerry Ash #kmaus10 miladyred9:45am via Seesmic Web People's innate desire to do a good job in an area they love still relevant in free agent environment. Tapping into this a priority#kmaus10 zaana9:45am via yoono Yes! RT @kdelarue: We need to change the employee/employer model to one of equal status - we need trust to work together.#kmaus10 KMHobbie9:44am via TweetDeck @Metaphorage thanks for #KMAus10 coverage! kdelarue9:44am via dabr We need to change the employee/employer model to one of equal status - we need trust to work together. #kmaus10 LexBartlett9:44am via UberTwitter RT @miladyred: People not just working for employers but investing in themselves and their futures so prosperity helps both sides #kmaus10
  • 41. miladyred9:43am via Seesmic Web People not just working for employers but investing in themselves and their futures so prosperity helps both sides #kmaus10 metaphorage9:43am via Twitter for iPhone Jerry Ash #KMaus10 a danger of the free agent era that some may become knowledge horders - misunderstanding that giving drives receiving LexBartlett9:43am via UberTwitter RT @lukegrange: Those who share get more than they give#KMaus10 helmitch9:43am via Mobile Web #kmaus10 knowledge-sharing: those who share get more than they give. Jerry Ash meretajma9:43am via dabr RT @kdelarue: "You are all free agents!" ("Yes, we are all free agents!") <"Err, I'm not..."> ("Shh!") #kmaus10 lukegrange9:42am via Twitterrific Those who share get more than they give #KMaus10 lukegrange9:42am via Twitterrific RT @Metaphorage Jerry Ash #KMaus10 "Free Agents" are the way forward for Personal KM. It is now a talent market which values knowledge. miladyred9:42am via Seesmic Web Conditions of fear, resource scarcity, aggression - how do we shape and participate in collaboration if not by change #kmaus10 kdelarue9:41am via dabr "You are all free agents!" ("Yes, we are all free agents!") <"Err, I'm not..."> ("Shh!") #kmaus10 DeltaKnowledge9:40am via TweetDeck Jerry Ash: #KMAus10 Industrial Age shoddy mining practices? "My dear, Italians are cheaper than roof supports.” People were seem as tools. kdelarue9:39am via dabr Incidentally, any #kmers, #kmlf or #kmedu people out there, follow #kmaus10 for the next couple of days - good stuff coming! DeltaKnowledge9:38am via TweetDeck
  • 42. @kdelarue At #KMAus10 with @corza @stangarfield @mlambert& lots of others. miladyred9:37am via Twitter for iPhone RT @metaphorage: Jerry Ash #KMaus10 management wake up call- you don't own your people, you need a model which engages free agents for collective benefit. LexBartlett9:37am via UberTwitter RT @meretajma: #KMAus10 Free agent phenomenon gives business a wake up call- they now longer own employees . Ppl assets rather than chattel. kdelarue9:37am via dabr The basic principles Jerry is talking about are closely related to my presentation at last month's #kmlf (The Idea Monopoly?)#kmaus10 miladyred9:36am via Seesmic Web Is a conscious raising exercise on all sides, people to be valued and to recognise that value themselves given their mobility#kmaus10 lukegrange9:36am via Twitterrific We need a new employer model in light of the Free Agent way of thinking #kmaus10 metaphorage9:35am via Twitter for iPhone Jerry Ash #KMaus10 management wake up call- you don't own your people, you need a model which engages free agents for collective benefit. meretajma9:35am via Echofon #KMAus10 Free agent phenomenon gives business a wake up call- they now longer own employees . Ppl assets rather than chattel. metaphorage9:34am via Twitter for iPhone Jerry Ash #KMaus10 "Free Agents" are the way forward for Personal Knowledge Management. It is now a talent market which values knowledge. kdelarue9:34am via dabr Ok, now it's fairly obvious I came in a little late to #kmaus10! Lots of good people already tweeting Jerry's words. meretajma9:33am via UberTwitter RT @LexBartlett: RT @metaphorage: Jerry Ash #KMaus10 no such thing as a jobless recovery in an economy which is 70% consumer driven miladyred9:33am via Seesmic Web It's really a situation of creating cultures where free agents are motivated to share and companies to encourage this #kmaus10
  • 43. helmitch9:32am via Mobile Web #kmaus10 in knowledge economy, people matter. We learn + grow in every exchange, thus can contribute more. miladyred9:32am via Seesmic Web How do we see this situation as an opportunity rather than continuing to do KM by stealth or in a limited way #kmaus10 metaphorage9:30am via Twitter for iPhone Jerry Ash #KMaus10 the court of public opinion is very influential in what happens (andwhat doesn't). helmitch9:30am via Mobile Web #kmaus10 knowledge is not labour, as it is viewed in the industrial model. Must bring KM into C21. LexBartlett9:29am via UberTwitter RT @metaphorage: Jerry Ash #KMaus10 no such thing as a jobless recovery in an economy which is 70% consumer driven Dipty839:29am via Twitter for iPhone #kmaus10 International keynote speaker, Jerry Ash presenting @KMAUS 2010 about managing knowledge in an uncommitted relationship miladyred9:28am via Seesmic Web People are fundamental to recovery in a knowledge & consumer based econonomy. KM needs to continue to challenge mgmt to believe #kmaus10 metaphorage9:28am via Twitter for iPhone Jerry Ash #KMaus10 no such thing as a jobless recovery in an economy which is 70% consumer driven LexBartlett9:28am via UberTwitter RT @meretajma: #KMAus10 stockmarket rewards companies for not hiring and keeping costs down...people finish last- Jerry Ash meretajma9:28am via Echofon Jobless recovery like being 'almost pregnant' #KMAus10 meretajma9:27am via Echofon #KMAus10 stockmarket rewards companies for not hiring and keeping costs down...people finish last- Jerry Ash helmitch9:27am via Mobile Web #kmaus10 very difficult for business + industry + economics to evolve: people need to become free agents.
  • 44. miladyred9:25am via Seesmic Web There seems to be an ongoing idea of knowledge as something to be fearful of - capture it, codify it, corral it, control it. #kmaus10 lukegrange9:25am via Twitterrific During the early 90s through BPR people were referred to as cost and not labour #kmaus10 Has this changed? metaphorage9:25am via Twitter for iPhone Jerry Ash #KMaus10 management now get that intellectual capital is valuable, but try to capture it before people leave: wrong focus! helmitch9:23am via Mobile Web #kmaus10 Jerry Ash taking us on journey of history of KM, how do (or do not) we value people + their knowledge? michellelamb9:23am via HootSuite #kmaus10 Jerry Ash reviewing the knowledge loss of the downsizing era - do you think we learnt from that? miladyred9:23am via Seesmic Web You can see the perspectives of workers as a threat to cash flow rather than an asset to be valued still existing in current mgmt#kmaus10 metaphorage9:22am via Twitter for iPhone Jerry Ash #KMaus10 intellectual capital still not valued as it should be through recent financial crisis. People still first cost reduction LexBartlett9:22am via UberTwitter RT @metaphorage: Jerry Ash at #KMaus10 ironically early collaborations created a "them & us" conflict between management & labour resources. meretajma9:20am via Echofon From them and us to appeasement and discussion- foundations for KM and thoughts of Drucker etc but old ideas still prevail#KMAus10 michellelamb9:19am via HootSuite #kmaus10 the unlearning we need 2 do is around working relationship of the past that were disfunctional to what could be, with collaboration metaphorage9:19am via Twitter for iPhone Jerry Ash at #KMaus10 ironically early collaborations created a "them & us" conflict between management & labour resources.
  • 45. miladyred9:18am via Seesmic Web Really good point about the challenge of collaboration in an Us/Them working dynamic #kmaus10 boom or bust regardless metaphorage9:17am via Twitter for iPhone Jerry Ash at #KMaus10 the union movement was the first form of worker collaboration around the turn of the century. LexBartlett9:17am via UberTwitter RT @meretajma: Unions one of the early examples of collaboration in the workplace- Jerry Ash #KMAus10 LexBartlett9:17am via UberTwitter RT @miladyred: #kmaus10 changing expectations in the workforce from both employers and employees creating new challenges for both sides meretajma9:16am via Echofon Unions one of the early examples of collaboration in the workplace- Jerry Ash #KMAus10 michellelamb9:16am via HootSuite #kmaus10 Jerry Ash reviewing the history of "management" - as u listen it is easy to understand the legacy we have today-challenge 2 unlearn metaphorage9:16am via Twitter for iPhone Jerry Ash at #KMaus10 covering a history of human capital and collaboration. LexBartlett9:11am via UberTwitter RT @meretajma: #KMAus10 Jerry Ash putting his editing skills to use by changing up his keynote presentation miladyred9:11am via Seesmic Web #kmaus10 changing expectations in the workforce from both employers and employees creating new challenges for both sides meretajma9:10am via Echofon #KMAus10 Jerry Ash putting his editing skills to use by changing up his keynote presentation meretajma9:08am via Echofon #KMAus10 Arthur Shelley kicks off the event asking us to make our experiences alarming- more great storytelling. lukegrange9:07am via AudioBoo audioBoo: Opening of #kmaus10 in Sydney @metaphoragehttp://boo.fm/b154634
  • 46. miladyred9:07am via Seesmic Web #kmaus10 @Metaphorage challenging us nicely to step outside our predicted experience before introducing Jerry Ash helmitch9:05am via Mobile Web "If you already knew it, why would you be here" @metaphoragesets the tone for our time together at #kmaus10 michellelamb9:03am via HootSuite #kmaus10 just beginning the day, nice frame @Metaphorage stangarfield9:01am via TweetChat Arthur Shelley @Metaphorage kicking off KM and Collaboration Australia 2010 in Sydney with good humor #kmaus10 helmitch8:54am via Mobile Web #kmaus10 kicking off now lukegrange8:09am via Twitterrific On my way to #kmaus10 and preparing my brain for sponge mode http://yfrog.com/2mchzpj helmitch7:46am via Mobile Web Walking across the sydney harbour bridge on my way to#kmaus10. Cloudy, cool, chance of rain. Great view. p0lygl0tt7:26am via Twitter for iPhone is at #kmaus10 this week KMeducation5:42am via bitly RT @DavidGurteen: KM Australia tweets - #kmaus10http://bit.ly/aE5hlu #KM DavidGurteen5:21am via bitly KM Australia tweets - #kmaus10 http://bit.ly/aE5hlu #KM corzaJul 20, 11:07pm via web Kicking the bucket again #kbucket @kbuckethttp://knowledgebucket.wik.is . Will be sharing the love at#kmaus10. See you there

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