Job Diary is an ethnographic research method used in the “requirements gathering” stage of UCD process in which the participant records all his activities in a log book ideally for a week and shares it with the research team
This is can be simple word documents or paper-based template, which the participant updates all through his day.
The IA of the template is essentially divided into activities performed and physical environment, which takes care that the researcher takes quick and organized notes. The information required to capture is chunked as:
The researcher need not be present at the users location.
Be a part of the users physical work environment and study its effects on the users behavior
The user can fill the diary in the breaks and carry his routine without any disturbances
Identify the unidentified needs
The study is open ended, thus has a broader scope of understanding the users needs
The observation made at this stage can come of help at a later stage of design process, for its been open ended and the captured data can be of help to the designer to understand the users behavior and needs at any stage of the design process.
This helps in designing appropriate user profiles and scenarios.