Business                                              Overview                                                            ...
WHO WE AREWith over 1,000 professionals in over 100countries, speaking 40 languages,Raytheon Professional Services helpsle...
Global Footprint                   RPS - Dallas, TX                         RPS – Frankfurt                   RPS - Detroi...
Who We Serve Automotive    Industrial   Defense /   Financial   Other    OEM /      Equipment     Public     Services Afte...
The Scope of Our Global Work Last Year                          12,100 hours of finished training content                 ...
Our Field of Play                                           solution design                                vendor         ...
ADDIE Process                4/24/2011   Page 7
Blended Learning Today & TomorrowYesterday               Today                    Hands-on       Tomorrow           Virtua...
Informal Learning                    4/24/2011   Page 9
Automotive Simulation                        Page 10
Healthcare Simulation                        4/24/2011   Page 11
Virtual Classroom Training (VCT)                                   Page 12
Video on Demand (VoD)                        Page 13
Another dimension to hands-on training Adding a powerful learning dimension through animations, video, interactive exercis...
Using 3D Graphics                    4/24/2011   Page 15
Managed mLearning                    Page 16
Training Support Services (TSS)Our international networkof service centersprovide learner support& guidance to facilitateo...
TECHNOLOGY &SUPPORT SERVICES                   Page 18
Full Featured  Learning Management SystemMulti-lingualCustomizable business rulesAbility to launch web-basedcourses – SCOR...
Customer Focused LMS  Individual     Schedule-At-     Product     Custom Reporting byTraining Paths    A-Glance      Infor...
MEASUREMENTAND CASE STUDIES                   Page 21
Value Delivered: GM US Case Study   Customer’s Objectives:        Improve “Fix it Right the First Time,”                  ...
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Raytheon Professional Services ( RPS )

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RPS has Best-in-the Market capability to design, develop, implement and deploy large scale training nationwide, worldwide and in over 60+ languages on multiple mobile platforms.

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Raytheon Professional Services ( RPS )

  1. 1. Business Overview 2011 Copyright © 2011 Raytheon Company. All rights reserved.Customer Success Is Our Mission is a registered trademark of Raytheon Company.
  2. 2. WHO WE AREWith over 1,000 professionals in over 100countries, speaking 40 languages,Raytheon Professional Services helpsleading organizations reinvent the waythey deliver training across the globalenterprise. Page 2
  3. 3. Global Footprint RPS - Dallas, TX RPS – Frankfurt RPS - Detroit, MI RPS – Melbourne RPS – Singapore RPS - Shanghai PTS – Mexico City Page 3
  4. 4. Who We Serve Automotive Industrial Defense / Financial Other OEM / Equipment Public Services Aftermarket BM W Page 4
  5. 5. The Scope of Our Global Work Last Year 12,100 hours of finished training content developed 7.4 million hours of training delivered 2.5 million assessments administered 245,000 inquiries responded to by client support centers 3 million individual training registrations processed 2.1 million training events administered 10,000 hours of consultant services delivered Page 5
  6. 6. Our Field of Play solution design vendor  management measurement &  services evaluation learning assessment training support staffing services training delivery program management content content coaching technology integration &  assessment &  management evaluation content  curriculum  integrated application consulting analysis hosting learning content  development solution mLearning content design learning management  learning content  systems off‐the‐shelf management technical virtual classroom /  training web collaboration  Platforms off‐the‐shelf  eLearning  business skills training infrastructure technology Page 6
  7. 7. ADDIE Process 4/24/2011 Page 7
  8. 8. Blended Learning Today & TomorrowYesterday Today Hands-on Tomorrow Virtual Worlds & Serious Games Video Instructor Based Training (IBT) Simulations Collaborative LearningeLearning Emerging issues mLearning Virtual broadcasts Classroom Blogs & Wikis Training (VCT) Page 8
  9. 9. Informal Learning 4/24/2011 Page 9
  10. 10. Automotive Simulation Page 10
  11. 11. Healthcare Simulation 4/24/2011 Page 11
  12. 12. Virtual Classroom Training (VCT) Page 12
  13. 13. Video on Demand (VoD) Page 13
  14. 14. Another dimension to hands-on training Adding a powerful learning dimension through animations, video, interactive exercises and access to the internet Page 14
  15. 15. Using 3D Graphics 4/24/2011 Page 15
  16. 16. Managed mLearning Page 16
  17. 17. Training Support Services (TSS)Our international networkof service centersprovide learner support& guidance to facilitateover 3M trainingregistrations & 2.5Massessments annually Page 17
  18. 18. TECHNOLOGY &SUPPORT SERVICES Page 18
  19. 19. Full Featured Learning Management SystemMulti-lingualCustomizable business rulesAbility to launch web-basedcourses – SCORM ConformantIntegrated instructor/classmanagementBuilt-in portal and resourcerepositoriesTraining history with ability toview and print CertificatesIndividual training paths Page 19
  20. 20. Customer Focused LMS Individual Schedule-At- Product Custom Reporting byTraining Paths A-Glance Information Class Page 20
  21. 21. MEASUREMENTAND CASE STUDIES Page 21
  22. 22. Value Delivered: GM US Case Study Customer’s Objectives: Improve “Fix it Right the First Time,” and thus enhance customer satisfaction Results Customer ratings for Fix It Right the First Time % techs meeting Service Training Standards Year 1 Year 2 “Raytheon Professional Services continues to do an outstanding job in providing technician training to GM dealerships. We are completing record levels of technical training and achieving record levels of dealer satisfaction with the training provided.” Exec. Director, Service Parts, GM Page 22

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