Kanaidi, SE., M.Si [email_address] Problem Solving
For SUPERVISOR (Advance)
Bandung, 17-18 Maret 2010
Scenario More employees are failing their jobs this year compared to last year. Who is to blame?
Managers’ Perspective? Employees KNOW NOTHING ! They are both LAZY and STUPID ! What a perfect combination to become an employable graduate! Yeah! Blame it on us!
Problem Solving 3. Problem Solving Process Problem Solving 4. Problem Solving Tools
What is Problem Solving?
2. Barriers to Effective Problem Solving
“ Problems call forth our courage and our wisdom; indeed, they create our courage and our wisdom . It is only because of problems that we grow mentally and spiritually.” - M. Scott Peck What is Problem Solving?
Considered the most complex of all intellectual functions, problem solving has been defined as higher-order cognitive process that requires the modulation and control of more routine or fundamental skills (Goldstein & Levin, 1987).
It occurs if an organism or an artificial intelligence system does not know how to proceed from a given state to a desired goal state .
It is part of the larger problem process that includes problem finding and problem shaping.
Failure to consider the feasibility of the solution
“ It's not that I'm so smart, it's just that I stay with problems longer.” - Albert Einstein Problem Solving Process
Creative Problem Solving is not a destination….. It is a journey….
3. Problem Solving Process Accepting the Problem Step 1: What is the Problem? Step 2: What Are the Alternatives? Step 3: What Are the Advantages and/or Disadvantages of Each Alternative? Step 4: What Is the Solution? Step 5: How Well Is the Solution Working?
Problem Solving Tools “ Because I'm thinking in a broader way, I feel like I am able to make better decisions.” - Takafumi Horie
Same tools that help rocket scientists, Disney, Pixar, gaming, marketing – home of some of the most creative minds in the world – use thinking tools – why wouldn’t you (why didn’t I?) 4. Problem Solving Tools
Sums up what is learned. Organization of thinking. Thinking about the thinking process (Reflection).
Set the agenda.
Suggest the next steps.
Ask for other hats.
Ask for summaries, conclusions, and decisions.
Sequence Use – Seeking an Idea White Gather available information. Green Explore and generate alternatives. Yellow Assess the benefits and feasibility of each alternative. Black Assess the weaknesses of each alternative. Green Further develop the most promising alternatives and make a choice. Blue Summarize and assess what has been achieved so far. Black Make the final judgment on the chosen alternative. Red Find out the feelings on the outcome.
Sequence Use – Reacting to a Presented Idea Red Find out the existing feelings about the idea. Yellow Find out the benefits in the idea. Black Point out the weaknesses, problems and dangers in the idea. Green See if the idea can be modified to strengthen the yellow-hat benefits and to overcome the black-hat problems. White See if available information can help in modifying the idea to make it more acceptable. Green Develop the final suggestion. Black Judge the final suggestion. Red Find out the feeling on the outcome.