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Product Knowledge
Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick
Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. 3. 2. 1. Reaction Reaction What kind of  reaction  d...
Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. 3. 2. Learning 1. Reaction Learning To what extend d...
Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. 3. Behavior 2. Learning 1. Reaction Behavior To what...
Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. Results 3. Behavior 2. Learning 1. Reaction Results ...
Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. Results 3. Behavior 2. Learning 1. Reaction
What are the most common resources available today? <ul><li>Seminars and Lectures </li></ul><ul><li>Books and Magazines </...
They are all good… … But they lack three things! <ul><li>Retention </li></ul><ul><li>Application </li></ul><ul><li>Proven ...
Our Goal: <ul><li>Increase Retention </li></ul><ul><li>Increase Application </li></ul><ul><li>Change Behavior </li></ul><u...
How does the LMI Program help us produce client results? We Use… Spaced Repetition ----------- Multi Sensory Impact ------...
Our program is UNIQUE <ul><li>Controlled environment for meetings </li></ul><ul><li>Facilitated classes vs. teaching    or...
1. Pre-course meetings with    Company Representative and    Participant    - Determine SMART goals    - Agree on how resu...
LMI Facilitation System Triangle of Communications Company Facilitator Participant
LMI Facilitation System Triangle of Communications Company Facilitator Participant Company communicates goals and objectiv...
LMI Facilitation System Triangle of Communications LMI Representative/Facilitator communicates assignments to Participant ...
LMI Facilitation System Triangle of Communications Company Facilitator Participant Participant communicates and reviews we...
LMI Facilitation System Triangle of Communications Company Facilitator Participant Everyone communicates with everyone els...
2. Kick-off Meeting   - Goals are reviewed   - Each participant receives a   program along with CDs   - Review lesson and ...
3. Bi-weekly classes for 90 to 120   minutes in length.  Class    limited to 15 people   - Review 7-14 day goals   - Revie...
4. Mid-Course review meeting with    Company and Participant   - Determine accomplishments    - Insure we are on track wit...
5. Bi-weekly classes for second half   of course      - Review 7-14 day goals   - Review of lesson assignment   - Review a...
6. End of course review meeting    with Company and Participant   - Determine accomplishments    - Review goals accomplish...
<ul><li>Pre-course  meetings with Company and Participant   </li></ul><ul><li>Kick off   meeting </li></ul><ul><li>Bi-week...
The LMI Marketing  System gets Results Facilitate the program  to the goals “No one ever accomplishes anything of conseque...
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Transcript of "Product Knowledge"

  1. 1. Product Knowledge
  2. 2. Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick
  3. 3. Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. 3. 2. 1. Reaction Reaction What kind of reaction did you get from the participants? How do the participants feel about the program? (Customer Satisfaction)
  4. 4. Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. 3. 2. Learning 1. Reaction Learning To what extend did the participants increase knowledge, improve skills, and/or change attitudes? (Pre & Post Testing)
  5. 5. Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. 3. Behavior 2. Learning 1. Reaction Behavior To what extent did their job behavior change? (Observation)
  6. 6. Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. Results 3. Behavior 2. Learning 1. Reaction Results What final results occurred? Tracking & Measuring (Quality, quantity, safety, sales, costs, profits, ROI)
  7. 7. Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. Results 3. Behavior 2. Learning 1. Reaction
  8. 8. What are the most common resources available today? <ul><li>Seminars and Lectures </li></ul><ul><li>Books and Magazines </li></ul><ul><li>Night School Courses </li></ul><ul><li>University Extension Courses </li></ul>
  9. 9. They are all good… … But they lack three things! <ul><li>Retention </li></ul><ul><li>Application </li></ul><ul><li>Proven Results </li></ul>
  10. 10. Our Goal: <ul><li>Increase Retention </li></ul><ul><li>Increase Application </li></ul><ul><li>Change Behavior </li></ul><ul><li>Deliver Results </li></ul>
  11. 11. How does the LMI Program help us produce client results? We Use… Spaced Repetition ----------- Multi Sensory Impact ----------- Goal Setting
  12. 12. Our program is UNIQUE <ul><li>Controlled environment for meetings </li></ul><ul><li>Facilitated classes vs. teaching or lecturing </li></ul><ul><li>Selected participants </li></ul><ul><li>Cost effective based on R.O.I. </li></ul>
  13. 13. 1. Pre-course meetings with Company Representative and Participant - Determine SMART goals - Agree on how results will be measured - Set up Triangle of Communication LMI Facilitation System
  14. 14. LMI Facilitation System Triangle of Communications Company Facilitator Participant
  15. 15. LMI Facilitation System Triangle of Communications Company Facilitator Participant Company communicates goals and objectives to LMI Representative/Facilitator and to the Participant
  16. 16. LMI Facilitation System Triangle of Communications LMI Representative/Facilitator communicates assignments to Participant and informs Company on assignments and progress of Participant Company Facilitator Participant
  17. 17. LMI Facilitation System Triangle of Communications Company Facilitator Participant Participant communicates and reviews weekly progress on assignments and goals to the Company and LMI Representative/Facilitator
  18. 18. LMI Facilitation System Triangle of Communications Company Facilitator Participant Everyone communicates with everyone else. Any adjustments or tuning toward the set goals can be made on a weekly basis.
  19. 19. 2. Kick-off Meeting - Goals are reviewed - Each participant receives a program along with CDs - Review lesson and application assignments - Set 7-14 day goals LMI Facilitation System
  20. 20. 3. Bi-weekly classes for 90 to 120 minutes in length. Class limited to 15 people - Review 7-14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 7-14 day goals LMI Facilitation System
  21. 21. 4. Mid-Course review meeting with Company and Participant - Determine accomplishments - Insure we are on track with goals - Determine what changes still need to be made - Future development discussions LMI Facilitation System
  22. 22. 5. Bi-weekly classes for second half of course - Review 7-14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 7-14 day goals - Final lesson - Graduation LMI Facilitation System
  23. 23. 6. End of course review meeting with Company and Participant - Determine accomplishments - Review goals accomplished - Determine what changes still need to be made - Referrals LMI Facilitation System
  24. 24. <ul><li>Pre-course meetings with Company and Participant </li></ul><ul><li>Kick off meeting </li></ul><ul><li>Bi-weekly classes for first half of course </li></ul><ul><li>Mid-course meeting with Company and Participant </li></ul><ul><li>Bi-weekly classes for second half of course </li></ul><ul><li>End of course meeting (Graduation) with Company and Participant </li></ul>LMI Facilitation System Review
  25. 25. The LMI Marketing System gets Results Facilitate the program to the goals “No one ever accomplishes anything of consequence without a goal.” Paul J. Meyer
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