Is conflict managing your business?

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Is conflict managing your business?

  1. 1. IS CONFLICT MANAGING YOUR BUSINESS? Keith Grossman, JD (239) 210-7516 February 19, 2014
  2. 2. How does conflict start? (c) 2014 Keith Grossman. All rights reserved
  3. 3. How does conflict impact the workplace? (c) 2014 Keith Grossman. All rights reserved
  4. 4. What are the benefits and challenges of managing conflict? (c) 2014 Keith Grossman. All rights reserved
  5. 5. (c) 2014 Keith Grossman. All rights reserved
  6. 6. (c) 2014 Keith Grossman. All rights reserved
  7. 7. How Assertive and Cooperative Personalities Interact Assertive Competition (I win, You lose) Collaboration (I win, You win) Non- Assertive Avoidance (I lose, You lose) Accommodation (I lose, You win) Non- Cooperative Cooperative Compromise (c) 2014 Keith Grossman. All rights reserved
  8. 8. CONFLICT HAS NEGATIVE CONSEQUENCES (c) 2014 Keith Grossman. All rights reserved
  9. 9. Causes of Workplace Performance Problems (c) 2014 Keith Grossman. All rights reserved
  10. 10. Human Resource Professionals Witnessed (c) 2014 Keith Grossman. All rights reserved
  11. 11. (c) 2014 Keith Grossman. All rights reserved
  12. 12. (c) 2014 Keith Grossman. All rights reserved
  13. 13. 44% (c) 2014 Keith Grossman. All rights reserved
  14. 14. “Research has concluded that styles of conflict resolution are strong predictors of the level of morale, burnout and job satisfaction of the nursing profession.” (c) 2014 Keith Grossman. All rights reserved
  15. 15. (c) 2014 Keith Grossman. All rights reserved
  16. 16. Absenteeism & Turnover (c) 2014 Keith Grossman. All rights reserved
  17. 17. “The math isn’t complicated. A complaint that escalates to a lawsuit can easily cost $50,000 to $100,000 and take three to five years to settle.” Workplace Tiffs Boosting Demand for Mediators (c) 2014 Keith Grossman. All rights reserved
  18. 18. CONFLICT IS MANAGEABLE AND CAN BE BENEFICIAL (c) 2014 Keith Grossman. All rights reserved
  19. 19. Conflict Is Manageable “Unmanaged conflict is the largest reducible cost in organizations.” - Dan Dana (c) 2014 Keith Grossman. All rights reserved
  20. 20. (c) 2014 Keith Grossman. All rights reserved
  21. 21. (c) 2014 Keith Grossman. All rights reserved
  22. 22. Basecamp Camp I Camp II Camp III Camp IV Summit (c) 2014 Keith Grossman. All rights reserved
  23. 23. (c) 2014 Keith Grossman. All rights reserved
  24. 24. “The process of conflict resolution is an opportunity for growth and change in a work environment, with great potential for a positive outcome.” (c) 2014 Keith Grossman. All rights reserved
  25. 25. • Higher effectiveness • Greater trust • More openness (c) 2014 Keith Grossman. All rights reserved
  26. 26. • Higher effectiveness • Greater trust • More openness • Better solutions • New ideas • Major innovations • Increased motivation • Better understanding of others • Increased performance (c) 2014 Keith Grossman. All rights reserved
  27. 27. Benefits of Conflict Managed Properly “(Businesses) must take the time to coach and train their employees to effectively deal with differences of opinion, style, and points of view.” - Josh Bersin (c) 2014 Keith Grossman. All rights reserved
  28. 28. CONFLICT RESOLUTION Dispute ADR (mediation, arbitration) Problem Solving (c) 2014 Keith Grossman. All rights reserved
  29. 29. CONFLICT MANAGEMENT Dispute ADR (mediation, arbitration) Problem Solving Prevention, Early Intervention, Management (c) 2014 Keith Grossman. All rights reserved
  30. 30. (c) 2014 Keith Grossman. All rights reserved
  31. 31. (c) 2014 Keith Grossman. All rights reserved
  32. 32. Keith Grossman, JD (239) 210-7516 Keith@AttorneyGrossman.com www.ResolvingConflictsNow.com Twitter: @ksgrossman (c) 2014 Keith Grossman. All rights reserved

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