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Semi-structured interviews with 16 HR practitioners from two organizations in London (a bank and a management consultancy) during late 2002
Interviews lasted approx. 1 hour and involved:
discussion of a 20 statements-test (I believe a HR professional should be….) completed beforehand
critical incident-style questioning about key events on HR projects with which they were involved
Template analysis involving data-driven coding and identification of themes relating to the research questions
Themes Areas of knowledge Importance of knowledge Knowledge in practice Legal knowledge, best practice, basic HR knowledge, common sense knowing what will work. Confidence and credibility, experts and expertise Brainstorming, using trusted advisors, personal reflection, external networks, exposure to new ideas.